BTC stolen from my Electrum Wallet

[Alman1]

Unfortunately my wallet (Electrum) has been emptied by someone. I can not find an helpdesk on your website so I try to contact you this way. I only used this wallet for long time storage and never made any outgoing transaction myself. Nor did I visited any websites trying to claim bitcoin gold or so.

Can anybody tell my how to contact Electrum?

Here are some transaction details:

Transaction ID:
488217b4bf530621b6671fe187e058f37a28948cffab95d8ac378282c9896546
Receiving address which the bitcoins are transferred to:
1DyKtGNjPaeuS8JcaeUXsrgS7XfX3LLcbT

Happend 2017-11-09 13:46

[cellard]

Unfortunately my wallet (Electrum) has been emptied by someone. I can not find an helpdesk on your website so I try to contact you this way. I only used this wallet for long time storage and never made any outgoing transaction myself. Nor did I visited any websites trying to claim bitcoin gold or so.

Can anybody tell my how to contact Electrum?

Here are some transaction details:

Transaction ID:
488217b4bf530621b6671fe187e058f37a28948cffab95d8ac378282c9896546
Receiving address which the bitcoins are transferred to:
1DyKtGNjPaeuS8JcaeUXsrgS7XfX3LLcbT

Happend 2017-11-09 13:46

1) Are you using Windows? that is a risk whiting itself since it's closed source.
2) Are you downloaded any software from risky procedence? like altcoin wallets in the altcoin section, cracked software of sorts, or visited any non trusted webpage with javascript on?
3) Have you entered your seed words on any website or something?

Chances are you got hacked and the hacked got access to all of your keys through the seed, unless you can give more details on your setup we can only guess.

[lazcemal]

sorry to say that but there's nothing to talk with support. they're gone.

[Alman1]

Hello cellard,

I have my Wallet on my office desktop so I thought to be save behind the company's protection. I use windows. I never downloaded any other software then the Electrum Wallet and Exodus Wallet. I never entered the seed somewhere (to claim bitcoin gold or something). There are no signs of being hacked at the office.

[Alman1]

sorry to say that but there's nothing to talk with support. they're gone.

You mean the support from Electrum is gone or they are gone with my bitcoins?

[lazcemal]

no, nothing to do with support. they can't do anything. your bitcoins are gone.

[adiksau0414]

Oh my,  just thinking of creating electrum Wallet for my bitcoin because many says it is one of the best Wallet to use.  But i guess if There's a a really good jacket out there,  even the best Wallet out there can open by their creative mind. Maybe you might open or download in your gadgets that affected the whole system.  Or maybe you save  your password to your email or clipboard.  (actually that what happened to me).  Sorry to hear this sad news of yours but people who did this will suffer a great karma.

[BitNoLimit]

it seems to be internal scam job to stole your BTC

[asdlolciterquit]

Oh my,  just thinking of creating electrum Wallet for my bitcoin because many says it is one of the best Wallet to use.  But i guess if There's a a really good jacket out there,  even the best Wallet out there can open by their creative mind. Maybe you might open or download in your gadgets that affected the whole system.  Or maybe you save  your password to your email or clipboard.  (actually that what happened to me).  Sorry to hear this sad news of yours but people who did this will suffer a great karma.

i don't understand...someone have stolen your wallet password because he just read your email? is this what happened?

sorry to hear that dude.

[adaseb]

I am thinking he told someone he owned bitcoin at work and when he went home his co-worker probably stole it physically from his computer.

Or some windows exploit.