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Author Topic: Had funds in Jaxx, closed it, next time gone!  (Read 438 times)
Nirado
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November 23, 2017, 05:44:14 PM
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Soo, i received to this adress Address   17DByXGa6g4avj2B3ARSgwbB7f265BrPp1
Hash 160   441ee84554ccad2708b97645ef3444c1ec5f08c6
Total Received   0.42123012 BTC
Everything was fine until I closed Jaxx, next time I opened it everything was gone! No sign of transaction ever being made!
WTF happened? Huh Huh Huh Really upset rn
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stompix
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November 23, 2017, 06:37:58 PM
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The coins are still there so you're safe.
https://blockchain.info/address/17DByXGa6g4avj2B3ARSgwbB7f265BrPp1

Try exporting your private keys from jaxx to another more reliable wallet.
https://decentral.zendesk.com/hc/en-us/articles/218375657-How-can-I-view-my-private-keys-

Never used jaxx before but I will go with Danny's opinion. Hard to argue with a man that was 10000 times right.Smiley.

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November 25, 2017, 09:11:31 AM
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I've seen other users with the same problem in iOS app. As I checked Jaxx's twitter account they have mentioned that their devs are aware about the issue of the app not showing/displaying the balance. It's been a week (or almost) during the time of reply, you should wait for the update to check whether the issue will be resolved. As stompix stated, your balance is there, it's just that it's not visible in the app.
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November 28, 2017, 08:15:05 PM
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It sorted out after some time but strangely enough there is no incoming transaction recorded but the balance is here.
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