EXMO, blocked my withdraw for no reason >>> resolved

[ivara]

hey

What happened::
2 days ago i wanted withdraw okpay from my balance but saw this: "Error 10220: Withdrawals blocked"

amount::
966.26 Eur

Proof ::
http://www.axgig.com/images/24144410900092988521.jpg

Scammers Profile Link::
https://bitcointalk.org/index.php?action=profile;u=409494

online chat just say wait for answer by email::
http://www.axgig.com/images/33110042392752198993.jpg

2 days left i didn't get any answer by email. my withdraw is blocked

[Slow death]

Scam Report Format:

Scam report example:

What happened::
I saw escrow.ms's lolipop thread 4 days ago and placed a order for 1000 lolipops. After I sent him payment, he just went offline and never came back. I think he's a big liar and a scam artist. Stay away from him.

Scammers Profile Link:
https://bitcointalk.org/index.php?action=profile;u=76380

Reference Link:
https://bitcointalk.org/index.php?topic=260070.0

Amount Scammed: 2 BTC/$176.40
Payment Method: Bitcoins
Proof of Payment:
http://blockchain.info/tx/b80f35cebae98fcbd8eb0e2eaea6def41f90ad01086ad830ba23094ac3c3b165

PM/Chat Logs: https://i.imgur.com/8UbLVSc.png
Additional Notes: I advise you to not deal with this user until this dispute is resolved.


They already had another accusation "  EXMO Scam- has stolen 12 000 usd  " and apparently the case was settled or at least is what they say:

What happened:

I put money on withdrawal - bank transfer - on October, 4th. The EXMO does not give money, but only writes that the partner is guilty - "cryptocapital" and dont give to a payment order.

Scammers Profile Link:

https://bitcointalk.org/index.php?action=profile;u=257047
https://bitcointalk.org/index.php?action=profile;u=409494

Reference Link:

https://bitcointalk.org/index.php?topic=486617.msg22584389#msg22584389

Amount Scammed:

12 000 USD

Withdrawal Method:

Wire transfer

Proof of Payment:

https://www.youtube.com/watch?v=9yUgVOCapUY
https://www.youtube.com/watch?v=NmDMqjDEPjQ

Exmo send "proof of payment" this bullshit

http://joxi.ru/L21RMXWu8BkayA


PM/Chat Logs:

Logs are stupid and useless.

Additional Notes:

After 27 days waiting, my bank account show the zero balance.

Can show video

Withdraw your money asap guys.

Dear user,

EXMO team has performed the refund. We have also paid you off the bonus money for the period of time during which your account was not credited. We truly apologize for any inconvenience this have caused.

Your respectfully, EXMO team

and you already posted your problem in their thread, now have patience and if they are honest will solve your problem

[ivara]

Scam Report Format:

Scam report example:

What happened::
I saw escrow.ms's lolipop thread 4 days ago and placed a order for 1000 lolipops. After I sent him payment, he just went offline and never came back. I think he's a big liar and a scam artist. Stay away from him.

Scammers Profile Link:
https://bitcointalk.org/index.php?action=profile;u=76380

Reference Link:
https://bitcointalk.org/index.php?topic=260070.0

Amount Scammed: 2 BTC/$176.40
Payment Method: Bitcoins
Proof of Payment:
http://blockchain.info/tx/b80f35cebae98fcbd8eb0e2eaea6def41f90ad01086ad830ba23094ac3c3b165

PM/Chat Logs: https://i.imgur.com/8UbLVSc.png
Additional Notes: I advise you to not deal with this user until this dispute is resolved.


They already had another accusation "  EXMO Scam- has stolen 12 000 usd  " and apparently the case was settled or at least is what they say:



and you already posted your problem in their thread, now have patience and if they are honest will solve your problem

thanks. edited.

[Exmo]

hey

What happened::
2 days ago i wanted withdraw okpay from my balance but saw this: "Error 10220: Withdrawals blocked"

amount::
966.26 Eur

Proof ::


Scammers Profile Link::
https://bitcointalk.org/index.php?action=profile;u=409494

online chat just say wait for answer by email::


2 days left i didn't get any answer by email. my withdraw is blocked

Dear user,

You need to create a request to support@exmo.com to get all the necessary information and instructions.

Your respectfully, EXMO team

[ivara]

hey

What happened::
2 days ago i wanted withdraw okpay from my balance but saw this: "Error 10220: Withdrawals blocked"

amount::
966.26 Eur

Proof ::
http://www.axgig.com/images/24144410900092988521.jpg

Scammers Profile Link::
https://bitcointalk.org/index.php?action=profile;u=409494

online chat just say wait for answer by email::
http://www.axgig.com/images/33110042392752198993.jpg

2 days left i didn't get any answer by email. my withdraw is blocked

Dear user,

You need to create a request to support@exmo.com to get all the necessary information and instructions.

Your respectfully, EXMO team

i said they (you) don't answer

this is email from exmo support,  inquiry was accepted. 2 days left , but no answer

Pavel Levin (exmoney) <support@exmoney.zendesk.com>
Nov 26 (2 days ago)

to me
##- Please type your reply above this line -##
Your inquiry (210438) was accepted and is being regarded by our Customer Support service.

https://s.nimbus.everhelper.me/share/1273820/qpfc0i7xcrl3oyvcbey0

[ivara]

thank you bitcointalk, they answered me after create topic here

they answered

Your actions have come under suspicion of violating AML legislation, because you are making deposits and withdraws of funds on the platform without making any deal
Please verify your account and we will unblock your withdraw

i told them. i do daily trade and arbitrage, first i made advcash deposit, wantded do trade but deposit had delay. after confirm deposit  i found better price at another site, so i wanted withdraw my funds but they blocked me.
is that illegal?

I'm in the process of verifying my account

damn they say to pass verification has increased. It can take up to 7-10 days.


i should wait another 7 days!!!!! 

[Exmo]

thank you bitcointalk, they answered me after create topic here

they answered

Your actions have come under suspicion of violating AML legislation, because you are making deposits and withdraws of funds on the platform without making any deal
Please verify your account and we will unblock your withdraw

i told them. i do daily trade and arbitrage, first i made advcash deposit, wantded do trade but deposit had delay. after confirm deposit  i found better price at another site, so i wanted withdraw my funds but they blocked me.
is that illegal?

I'm in the process of verifying my account

damn they say to pass verification has increased. It can take up to 7-10 days.


i should wait another 7 days!!!!! 

Dear user,

EXMO team is responsible for ensuring the safety and integrity of its users' funds. Please, understand that your withdrawal was blocked for a serious reason - it was blocked under suspicion of violating AML legislation. Make sure to read more about AML policy on EXMO here. We truly apologize for any inconveniences this may have caused.

Your respectfully, EXMO team

[Exmo]

hey

What happened::
2 days ago i wanted withdraw okpay from my balance but saw this: "Error 10220: Withdrawals blocked"

amount::
966.26 Eur

Proof ::


Scammers Profile Link::
https://bitcointalk.org/index.php?action=profile;u=409494

online chat just say wait for answer by email::


2 days left i didn't get any answer by email. my withdraw is blocked

Dear user,

Please, make sure to verify that your deposit #2936935 was done, and your withdrawal in not blocked.

Your respectfully , EXMO team

[ivara]

identity and  Address Verified
resolved

hey

What happened::
2 days ago i wanted withdraw okpay from my balance but saw this: "Error 10220: Withdrawals blocked"

amount::
966.26 Eur

Proof ::
http://www.axgig.com/images/24144410900092988521.jpg

Scammers Profile Link::
https://bitcointalk.org/index.php?action=profile;u=409494

online chat just say wait for answer by email::
http://www.axgig.com/images/33110042392752198993.jpg

2 days left i didn't get any answer by email. my withdraw is blocked

Dear user,

Please, make sure to verify that your deposit #2936935 was done, and your withdrawal in not blocked.

Your respectfully , EXMO team

problem was not deposit #2936935 .. that was done.
your support emailed

Please, pay attention to the fact that deposits and withdrawals without making deals do not correspond to our AML police. If you will continue such operations the withdrawal can be blocked again.