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Author Topic: is it Poloniex scam?  (Read 246 times)
minersday
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January 15, 2018, 11:19:58 PM
 #21

I had 2FA on Poloniex. Couple days ago I changed smartphone, setup 2FA with recovery code but Poloniex does not accept codes anymore :-(. Sent a ticket to support 2 days ago. Just silence no reaction.

They are never going to reply to your queries in there, so do not hope for it, and if you had funds on it, well, you have already lost them all.

That is why 2fa is risky if you do not copy your KEY on a document, or if you simple do not write it on a paper. If you get stoled, and you do not have a copy of that, then it is easy, you lose everything because of your bad luck.

There has been a lot of people waiting for months only for a simple reply of their tickets, and they have never been answered.

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January 15, 2018, 11:39:50 PM
 #22

That is why 2fa is risky if you do not copy your KEY on a document, or if you simple do not write it on a paper. If you get stoled, and you do not have a copy of that, then it is easy, you lose everything because of your bad luck.

It's not risky at all. Just like people have paper wallets containing their private key(s), people can create 'paper wallets' for their 2FA key(s). I do so too and never had any issue, even not when initiating a reset/recovery. I however also have to point out that in some cases the reason for not valid 2FA codes is that the device's time and date aren't perfectly synchronized with the outside world. I remember someone last year with the same problem where his 2FA codes were not accepted, and he later found out that his time wasn't perfectly synchronized. After having done so, his codes were valid again and problem was solved.
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January 16, 2018, 01:15:12 AM
 #23

It's good exchanger but if you experience bad i think choose a better for you like binance or mercatox
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