Deposit Not Reflecting in Coinsecure

[giridhar13]

Hi,

I made a deposit to my trading BTC address and have never encountered issues in the past. Its already 7 conformations on the blockchain network but nothing shows up in their site.

It does not show my transaction on the unconfirmed transactions as well. I did get an email from coinsecure stating that there is a deposit and it is not confirmed yet and will show up in my account after 3 conformations.

Not able to contact support

Has anybody else encountered this issue and if yes how did you get it resolved?

[1715086182]

1715086182

[1715086182]

1715086182

[1715086182]

1715086182

[1715086182]

1715086182

[1715086182]

1715086182

[Benson Samuel]

Hi,

I made a deposit to my trading BTC address and have never encountered issues in the past. Its already 7 conformations on the blockchain network but nothing shows up in their site.

It does not show my transaction on the unconfirmed transactions as well. I did get an email from coinsecure stating that there is a deposit and it is not confirmed yet and will show up in my account after 3 conformations.

Not able to contact support

Has anybody else encountered this issue and if yes how did you get it resolved?

Need the txid, listener misses deposits sometimes.

[giridhar13]

Hi Benson,

The Transaction id is the following:

9f6bead8d4e9b05fa4805fa0f4a28ec410b540c20a0eb524f3b160457daa19a2

https://coinsecure.info/tx/9f6bead8d4e9b05fa4805fa0f4a28ec410b540c20a0eb524f3b160457daa19a2

[Benson Samuel]

Hi Benson,

The Transaction id is the following:

9f6bead8d4e9b05fa4805fa0f4a28ec410b540c20a0eb524f3b160457daa19a2

https://coinsecure.info/tx/9f6bead8d4e9b05fa4805fa0f4a28ec410b540c20a0eb524f3b160457daa19a2

9f6bead8d4e9b05fa4805fa0f4a28ec410b540c20a0eb524f3b160457daa19a2 verified

[giridhar13]

Hi Benson,

Thank you so very much for the amazing support

The transaction is now verified and I am able to see the balance in my account.

Really appreciate the quick turn around on this query.

[Subal_Damudar]

Hi,

I made a deposit to my trading BTC address and have never encountered issues in the past. Its already 7 conformations on the blockchain network but nothing shows up in their site.

It does not show my transaction on the unconfirmed transactions as well. I did get an email from coinsecure stating that there is a deposit and it is not confirmed yet and will show up in my account after 3 conformations.

Not able to contact support

Has anybody else encountered this issue and if yes how did you get it resolved?

Give them some days. They are very slow people.