Last Friday during a Tix pump I tried to cancel my order because I saw it was going to higher. It went much higher but my order did not get filled but should have. So now I have no Tix(Blocktix altcoin) on the sell side or BTC on the buy side. I only have the Tix that was on order stuck in reserves. The order should have filled.
But now it shows I have an open order which I cannot cancel. It gives me the message: Can not cancel order:Invalid_Order. I contacted Bittrex support days ago and of course just the usual bot response. But that was all the money I had. I have no BTC or any other alt coin to trade with on such a opportune time. I have been pulling my hair out all weekend.
Is there something I can do on my end? Has anyone had this happen to them? And what happened? Do I just wait weeks on support? If they just give me the Tix back I am in a big loss since it went back down. I would rather have the BTC that my order got filled at, or should have got filled. Any thoughts? Help please.
That's weird. I have the éxact same thing. Same coin, same pump. I made screenshots and sent to Bittrex. No response... Money stuck and lost a bunch now. Really unhappy with this.
I will respond if it gets resolved. It's clearly an f-up in their database.
In my experience they do normally resolve any issues that is their fault, and it may take up to a week to actually get a response and for them to refund your funds. You shouldn't lose any money, so don't worry about that.
Sorry man, but i have never experienced or seen such error before. only bittrex support can do something about it. their support is really slow. i opened a ticket 3 weeks ago, still haven't received any response from them.
You might want to contact them again, I've never had a ticket not get responded to more than 12 days. Maybe, close your current ticket and open a new one just in case there was an issue with the ticket creation and they haven't seen it.
