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Author Topic: Bittrex disabling my account  (Read 237 times)
irukandji (OP)
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December 14, 2017, 12:25:41 PM
 #1

I had an account disabled by Bittrex. I think because i had two accounts and used the same ID.

Has anyone had their account disabled at Bittrex? 
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December 14, 2017, 12:35:10 PM
 #2

Not disabled-disabled but kind of; they reduced my withdraw limit from 1337 BTC on a 3+ year account to 0.025 and then to 0.0 BTC which will remain unless I go through their in-house verification system which I don't trust and won't do.

Because they didn't give a heads-up or a grace period of withdraws without verification and just basically stealing people's funds it also means they're incentivized to not accept people's verification so that they keep "legally" robbing them.

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December 14, 2017, 12:36:31 PM
 #3

I never have that issue. can you share what exactly happened. did you verify your account? it is important to do kyc to prevent any problem with the exchange

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December 14, 2017, 12:56:04 PM
 #4

Can you please post your support tickets screenshots and Bittrex support answers here?
Unless this info is not usefull for anybody.

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Doctor.Strange
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December 14, 2017, 01:04:57 PM
 #5

Bittrex is becoming scam
penig
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December 14, 2017, 01:07:14 PM
 #6

They say I dont exist on stage 1 verification, so  Roll Eyes
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December 14, 2017, 01:10:52 PM
 #7

I had an account disabled by Bittrex. I think because i had two accounts and used the same ID.

Has anyone had their account disabled at Bittrex? 
I think you can not creat two acc with the same ID. So you need to check all info from you to acc! And now! You need to verified when you want to withdraw from Bittrex
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December 14, 2017, 01:12:17 PM
 #8

I can't understand how did you use two accs with the same ID? Do you mean the same verification documents? If so they have a legit right to ban your account as I know. Check out their agreement before making this kind of things!

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December 14, 2017, 01:14:42 PM
 #9

mine was disabled as didn't use it for a year, I had to re-verify and then re-enable my account.
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December 14, 2017, 01:17:13 PM
 #10

I can't understand how did you use two accs with the same ID? Do you mean the same verification documents? If so they have a legit right to ban your account as I know. Check out their agreement before making this kind of things!

well I heard their support is working very slow but they have special procedure how to deal in such cases
as far as I understood they do something like merging two account into one
so I guess your best bet would be to settle all with their support
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December 14, 2017, 01:17:43 PM
 #11

Yes, recently Bittrex took many measures on its exchange. They have reduced the withdrawal limit to 0 that is close to disabling for the unverified accounts. I went for verification process and my account is working fine now. Bittrex is now getting strict with rules and recently delisted many coins from their exchanges as well.
twobits
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December 14, 2017, 01:45:04 PM
 #12

Bittrex is becoming scam
I recommend you to go to another exchange sites. How bittrex was banning or at least makes me can't withdraw my money from there. I'm retired. How so many people got the same problem everyday. i've moved to the binance and it looks good and all went smoothly.

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modtakels
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December 14, 2017, 01:47:54 PM
 #13

its against their TOS,double accounts are prohibited you shoulda used your family's ID to verify your 2nd account.

ahmedjamal1998
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December 14, 2017, 01:58:16 PM
 #14

Bittrex is becoming scam
I recommend you to go to another exchange sites. How bittrex was banning or at least makes me can't withdraw my money from there. I'm retired. How so many people got the same problem everyday. i've moved to the binance and it looks good and all went smoothly.

Well I wish I could do the same but I actually like the platform. Bittrex was working just fine until they started messing up with their users. I don't want to and just won't switch to another exchange just like that. I've got some of funds stuck in there and I can't withdraw them in any manner.

I can't understand what's going on right now. They literally just woke up one morning and applied a rule that no one can withdraw his funds without being verified. This is totally unacceptable from a top-level crypto exchange. They should've announced it at least a few days earlier.

In my case, the account has my name on it and I tried to verify it using my ID but failed to do so. Let's say my name is A... B... C... D....

I wrote A... C... in bittrex and submitted my selfies, id pictures and everything they wanted. Only to be faced with an error message called "Name Mismatch". Apparently, because of that difference of name sequence. So what I did is I opened a ticket and told them about the issue hoping that it gets solved.

It's been one full month and I haven't received a single reply from them. I kept updating the ticket almost every day and tweeted at them with my issue a lot but all in vain. It's pissing me off and I have no idea how this can't be solved by them. Hiring support agents is really all they need to do to solve the issue but they're saying nothing absolutely nothing not even trying to calm down the crowds. THEY DON'T CARE.





#EDIT

They just replied with this: https://i.gyazo.com/db7c1c0edb92371d43c831b767710b36.png

Looks like they do care but they're just too slow. Waiting a month is a lot.
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December 14, 2017, 02:08:15 PM
 #15

Bittrex has got the SEC on it, and with all the PnD and shady shit that happens I can't really blame them for taking these measures or else they risk going out of business.

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December 14, 2017, 02:12:28 PM
 #16

Thousands of account was disabled lately without any prior notice. They havent posted any update regarding those disabled account till now and its been over a month. They are similar to coinbase now and cant be trusted.

Dont know why they want to act like this when all traders were shifting from poloniex due to very slow support reponse. I have started fo use poloniex again from last month when bittrex disabled accounts.
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December 14, 2017, 02:26:06 PM
 #17

My account was FINALLY verified today! After over one month!
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December 14, 2017, 02:55:03 PM
Merited by AndrewBUD (3)
 #18

Bittrex blocks accounts when using the same computer. But, I have another problem. When I started the money on the stock exchange, no one said that it can not be done. But, when I wanted to withdraw, the exchange demanded verification. In the base refused, demanded an extended one. Expanded I can not pass. An error occurs that too many documents are loaded. Contacting technical support did not work. Have unsubscribed, that a lot of work and do not have time. Already almost 2 weeks the question is being solved. I wrote to them, reset the verification, I'll go through a new one. They offered to create a new one, but I think this is a provocation to take away my $ 300. Since two are blocking both accounts. In general, I realized that Bittrex is scammers.

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December 14, 2017, 02:56:28 PM
 #19

If you read their TOS double accounts are prohibited thats why you get disabled.

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December 14, 2017, 03:03:32 PM
Last edit: December 14, 2017, 03:15:46 PM by worldofcoins
 #20

Yes, recently Bittrex took many measures on its exchange. They have reduced the withdrawal limit to 0 that is close to disabling for the unverified accounts. I went for verification process and my account is working fine now. Bittrex is now getting strict with rules and recently delisted many coins from their exchanges as well.


Yes is true,  I suggest you first get verified on their platform before putting any cryptocoins on their platform.  That is what I have done and no issues.  
Sometimes becoming to strict is not good, look at paypal, then went down hill since they have limit attacks on their user base.  I rather use another exchange but Bitrex is the only exchange I know that is OK I can get my alt coins from.   Any how his account was banned due to having two accounts from the same IP address.
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