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Author Topic: Cannot open wallet, please help!  (Read 26 times)
max136
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December 14, 2017, 03:53:51 PM
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Hi,

I recently updated my OS and since I have done so I am unable to open my wallet.
Whenever I click the the application it acts as if it should be opening but nothing does, it doesn't hinder performance at all such as freezing.

I am using macOS High Sierra version 10.13.2
And I use a Bither wallet, unsure of how to find a version number for that.

I would try deleting and redownloading the wallet but, more fool me, I don't have any records of my login for my wallet as I set it up years ago


Thanks, any help would be much appreciated!
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Westingcote
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December 14, 2017, 04:00:43 PM
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Try opening the wallet on a different operating system. It may be an issue with the wallet not working on the latest update due to compatibility issues.
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December 14, 2017, 04:06:41 PM
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Hi,

I recently updated my OS and since I have done so I am unable to open my wallet.
Whenever I click the the application it acts as if it should be opening but nothing does, it doesn't hinder performance at all such as freezing.

I am using macOS High Sierra version 10.13.2
And I use a Bither wallet, unsure of how to find a version number for that.

I would try deleting and redownloading the wallet but, more fool me, I don't have any records of my login for my wallet as I set it up years ago


Thanks, any help would be much appreciated!


When exactly was the last time you opened the wallet succesfully? I thought bither was only for android/iOS. (?)

You should try to find the location of your exact wallet file, and backup that.

If it's encrypted and you have no seed, or idea of the password might have been,  your funds are as good as lost.
if it's unencrypted, you should, back it up, uninstall and reinstall the wallet and try to import it? Nothing wrong with trying that.

Depending on your version, it seems that bither also uses HDM, you might be able to recover it using that aswell?

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