LOST ALL MY MONEY By BLOCKCHAIN EXCHANGE

[OTF Savage]

I have used BlockChain exchange from blockchain btc wallet to blockchain eth wallet
my transactions had 0/0 confirmed for like 3/4days but since today its shows as Succses but... i didn't receive anything yet Link: https://etherscan.io/tx/0xdf47a553b1f06f89eda6a48a894c01a8a3a43a1e8ecd772e367379377ec92af3

What can i do to get my money back

[Potato Chips]

I have used BlockChain exchange from blockchain btc wallet to blockchain eth wallet
my transactions had 0/0 confirmed for like 3/4days but since today its shows as Succses but... i didn't receive anything yet Link: https://etherscan.io/tx/0xdf47a553b1f06f89eda6a48a894c01a8a3a43a1e8ecd772e367379377ec92af3

What can i do to get my money back

You can track the progress of your exchange in your btc wallet (If btc to eth)/Eth wallet (If eth to btc). Can you tell us what it states? Or better yet, Send a screenshot here.

If you don't know what it looks like or where to find it. This article should help you: https://support.blockchain.com/hc/en-us/articles/115005177623-Exchanging-bitcoin-cash-BCH-for-bitcoin-BTC-or-ethereum-ETH-  (It's the 4th picture and the 5th one is where you can find it)

And don't worry you will not lose your coins. If ever the the trade failed, they will send a refund to your return address if you had entered one. If not they will ask you to contact their support and reference your TXID as well as state which address you want them to send the refund.

[OTF Savage]

I have used BlockChain exchange from blockchain btc wallet to blockchain eth wallet
my transactions had 0/0 confirmed for like 3/4days but since today its shows as Succses but... i didn't receive anything yet Link: https://etherscan.io/tx/0xdf47a553b1f06f89eda6a48a894c01a8a3a43a1e8ecd772e367379377ec92af3

What can i do to get my money back

You can track the progress of your exchange in your btc wallet (If btc to eth)/Eth wallet (If eth to btc). Can you tell us what it states? Or better yet, Send a screenshot here.

If you don't know what it looks like or where to find it. This article should help you: https://support.[Suspicious link removed]/hc/en-us/articles/115005177623-Exchanging-bitcoin-cash-BCH-for-bitcoin-BTC-or-ethereum-ETH-  (It's the 4th picture and the 5th one is where you can find it)

And don't worry you will not lose your coins. If ever the the trade failed, they will send a refund to your return address if you had entered one. If not they will ask you to contact their support and reference your TXID as well as state which address you want them to send the refund.

Here is the screenshots
1. http://prntscr.com/hmn2w9
2. https://prnt.sc/hmn1us

[Potato Chips]

Here is the screenshots
1. http://prntscr.com/hmn2w9
2. https://prnt.sc/hmn1us

Hey,

The conversion of coins in blockchain.info is powered by a third party called shapeshift and I just checked their site. Apparently, Transactions may be delayed for hours as both the bitcoin and ethereum networks are congested. (*Applies only when the trade is completed and the coins are already on chain--can be viewed by block explorers)

The Ethereum and Bitcoin networks are currently experiencing significant congestion. Transactions may be delayed for hours.

So your funds will probably show up after a few hours but since blockchain.info's support can be slower than turtles, I suggest to contact them now in case something happens like waiting for the exchange process for days. *Please note that the conversion/exchange process will only start once they've received your deposit and as you said, it only confirmed today right? So technically you haven't waited for days.

Submit a request here: https://support.blockchain.com/hc/en-us/requests/new
Facebook: https://www.facebook.com/blockchain
Twitter: https://twitter.com/blockchain

EDIT: Added Link(s), Fixed some parts

[OTF Savage]

Here is the screenshots
1. http://prntscr.com/hmn2w9
2. https://prnt.sc/hmn1us

Hey,

The conversion of coins in blockchain.info is powered by a third party called shapeshift and I just checked their site. Apparently, Transactions may be delayed for hours as both the bitcoin and ethereum networks are congested.

The Ethereum and Bitcoin networks are currently experiencing significant congestion. Transactions may be delayed for hours.

So your funds will probably show up after a few hours but since blockchain.info's support can be slower than turtles, I suggest to contact them now in case something happens like waiting for the exchange process for days. *Please note that the conversion/exchange process will only start once they've received your deposit and as you said, it only confirmed today right? So technically you haven't waited for days.

Submit a request here: https://support.[Suspicious link removed]/hc/en-us/requests/new
Facebook: https://www.facebook.com/blockchain
Twitter: https://twitter.com/blockchain

EDIT: Added Link(s)

The Exhange was on 7 December, its was on on 10 December confirmed. but its still show as Pending and now its almost 13 December

[jhenfelipe]

The Exhange was on 7 December, its was on on 10 December confirmed. but its still show as Pending and now its almost 13 December

If you still haven't contacted the support, do so now since you've been waiting for days : https://support.blockchain.com/hc/en-us/requests/new
Choose the correct request type and put all the necessary details. You can include that screenshot too for extra reference. They mentioned that their support is available 7 days per week, you might get a response shortly if they only have a few in queue

[Potato Chips]

The Exhange was on 7 December, its was on on 10 December confirmed. but its still show as Pending and now its almost 13 December

Well that's definitely too long. I even think it might be a failed trade as shapeshift conversions are usually fast and I heard in blockchain.info conversion are in "precise" mode so there should be a time limit per session but I'm not sure since that feature isn't available in my country although I've used the regular shapeshift.

Example of a failed trade: https://i.imgur.com/5kb4fAG.png

Anyways, What I've said earlier about contacting their support is still valid as only them can help you in this and provide you some details on what really happened. Don't forget to follow it up on their social media sites. Try to make your support ticket detailed and followed by proofs e.g. screenshots, Order ID, TXID etc.

[vintages]

It could be problem with their network.
And I suggest you should contact their customer's service or support. The will find the solution to it.

On the other hand, are you sure the address you meant to send it to was right address?
I quite hope its not a bitcoin stealer address. Because this addresses looks more like the address you want to send coins to and you won't even notice that its not yours.
If its it, you might not be getting that coin back.