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Author Topic: cryptonator wallet  (Read 32 times)
andreskna
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December 16, 2017, 10:10:07 AM
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I want to know about cryptonator, I have money frozen in that wallet, because I never get the code to my phone, I do not know if it's the wrong phone number but I never get the code, I've sent multiple tickers to support and never answer I have longer than 2 weeks and they do not respond thx i want to know if that wallet is scam or why dont respond support
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December 17, 2017, 06:13:33 PM
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I want to know about cryptonator, I have money frozen in that wallet, because I never get the code to my phone, I do not know if it's the wrong phone number but I never get the code, I've sent multiple tickers to support and never answer I have longer than 2 weeks and they do not respond thx i want to know if that wallet is scam or why dont respond support
I googled a bit and it seems to be an old third party wallet. Months ago members here had the same experiences.

https://bitcointalk.org/index.php?topic=1976202.0

But their support seems to work for some users.https://bitcointalk.org/index.php?topic=2479384.0
Maybe post your issue into the thread above.
Maybe your account is hacked or they have technical problems with their SMS service.
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December 17, 2017, 10:06:29 PM
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I want to know about cryptonator, I have money frozen in that wallet, because I never get the code to my phone, I do not know if it's the wrong phone number but I never get the code, I've sent multiple tickers to support and never answer I have longer than 2 weeks and they do not respond thx i want to know if that wallet is scam or why dont respond support

First, Make sure that the phone number that you registered when you activated your 2fa is the one you're currently using so try to remember it. When did you last logged in to your account anyway? to the point that you can't even remember it  Huh

After that you can narrow down the problem by using other services to send you codes like facebook, yahoomail etc. and if you received it without any problems then surely it's on cryptonator's side so obviously they're the only ones who can help you.



Regarding on their support, It seems they're experiencing some problems regarding gmail and some users also claims that it also involves yahoomail

We are in the middle solving gmail delivery problems. Building new email servers, necessary DNS propagation takes time. Thank you for your patience and sorry for the inconvenience!

As of now they haven't announced if they have fixed this but just from re-reading their old tweets, They do give update/s if the problem is fixed so I assume that the delivery problem is still ongoing.

This one is on their site. A lot of crypto related sites are also experiencing the same thing as a result their response time is getting slower and slower as the work to be done increases so the 2-3 days is just another unsustainable claims that every support team makes.

Due to the highly increased volume of support enquiries our response might be delayed by 2-3 days. We apologize for the inconvenience!

They have said inquiries on their social media accounts will be ignored so it's no use in trying but there is a guy here who's affiliated with them so try sending him a PM although his last active date was on Dec 8: teamcryptonator

It's not a scam but it's also not a good place to store your funds either.

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