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Author Topic: HashFast announces specs for new ASIC: 400GH/s  (Read 865584 times)
joshv06
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January 02, 2014, 11:14:31 PM
 #6061

Where the fuck is our stuff?


 
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TIDEX



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aneutronic
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January 02, 2014, 11:31:31 PM
 #6062

Has Hashfast directly told anyone their full BTC refund was denied yet (other than general statement releases)?


I got my first FU email from them the beginning of December.
SOS with the TOS.

Quote

HashFast Support
12/4/13

Hello,

Unfortunately, we are not currently refunding orders.  As we promised our Batch 1 Baby Jet customers, we will refund their order if we do not deliver the order by December 31, 2013.
 
Our Terms of Sale include the following:
 
·         Except for the delivery dates described explicitly guaranteed using the words “guaranteed delivery” in the order confirmation sent by Hashfast, delivery dates communicated or acknowledged by Hashfast are approximate only
 

·         No order or any part thereof may be rescheduled or cancelled without Hashfast’ prior written consent, other than orders that remain undelivered after the “guaranteed delivery” date

 
We included this language to emphasize the point that we are a new company, designing a highly complex technology, and manufacturing it for the first time, and therefore estimated dates were just that.   
 
That said, we understand that there are many people interested in purchasing units from Batch 1 from other customers.  You may want to look for a buyer in the Bitcoin forums.  If you would like us to refer buyers to you, please let us know.
 
Very truly yours,

--
HashFast Support
support@hashfast.com


cedivad
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January 02, 2014, 11:48:36 PM
 #6063

I noticed that they stopped from signing their support messages with the name of the person that answers to you.

My anger against what is wrong in the Bitcoin community is productive:
Bitcointa.lk - Replace "Bitcointalk.org" with "Bitcointa.lk" in this url to see how this page looks like on a proper forum (Announcement Thread)
Hashfast.org - Wiki for screwed customers
ninjarobot
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January 02, 2014, 11:59:54 PM
 #6064

I'm still waiting for my full BTC refund.

This is what my ToS says (http://pastebin.com/EfS9vmRf):

Quote
Payments are due in the amounts, in the currency, and at the time stated in the order or confirmation sent by Hashfast, or if not so stated: (a) paid Bitcoin, to the account designated by Hashfast; (b) within thirty (30) days of date of invoice.

This is what my order confirmation says:

Quote
HashFast Technologies has received your order and payment in BTC for 1 Baby Jets, shipping via Next Day Air Saver (UPS)

and:

Quote
HashFast guarantees that all "Baby Jet" units from our first production batch will be delivered by December 31, 2013.  If Buyer ordered one or more Baby Jet units, and HashFast does not deliver such units by that date, then Buyer may at his or her discretion, cancel the undelivered portion and HashFast will issue a full refund the payment for the units that Buyer purchased but did not receive and cancelled.

Quote
This cancellation and refund is Buyer's sole and exclusive remedy for HashFast failing to deliver by the December 31, 2013 guaranteed delivery date.  Buyer must cancel the order and request a refund by January 15, 2014 to avail him or herself of this remedy.

So if payments are due in the amounts, in the currency, and at the time stated in the order or confirmation. Then full refund of the payment is due in the amounts and the currency stated in the order or confirmation.

In summary:
1) payment in BTC: check
2) full refund of the payment in BTC: check
3) HF failed to deliver by December 31, 2013: check
3) Filed refund request before Jan 15, 2014: check

Am I reading/interpreting this incorrectly? Seems pretty clear to me.

Edit: Cedivad pointed out that you need to file your request as a hardcopy so will do that as well. (I have only filed an online refund ticket sales@hashfast so far). From the ToS:

Quote
Buyer will give Hashfast written notice of failure to deliver and thirty (30) days within which to cure, unless the order confirmation explicitly guarantees a delivery date.

I guess an email is not 'written' but a print out is?
fenwick
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January 03, 2014, 12:26:16 AM
 #6065


Quote
Buyer will give Hashfast written notice of failure to deliver and thirty (30) days within which to cure, unless the order confirmation explicitly guarantees a delivery date.

I guess an email is not 'written' but a print out is?

IANAL, but since in this case, we are dealing with a guaranteed delivery date, this clause is not relevant for the current sitatuation. (Just like the whole "Other Delivery Dates" section in the PURCHASE AND PAYMENT part.)


PuertoLibre
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January 03, 2014, 12:37:43 AM
 #6066

I'm still waiting for my full BTC refund.

This is what my ToS says (http://pastebin.com/EfS9vmRf):

Quote
Payments are due in the amounts, in the currency, and at the time stated in the order or confirmation sent by Hashfast, or if not so stated: (a) paid Bitcoin, to the account designated by Hashfast; (b) within thirty (30) days of date of invoice.

This is what my order confirmation says:

Quote
HashFast Technologies has received your order and payment in BTC for 1 Baby Jets, shipping via Next Day Air Saver (UPS)

and:

Quote
HashFast guarantees that all "Baby Jet" units from our first production batch will be delivered by December 31, 2013.  If Buyer ordered one or more Baby Jet units, and HashFast does not deliver such units by that date, then Buyer may at his or her discretion, cancel the undelivered portion and HashFast will issue a full refund the payment for the units that Buyer purchased but did not receive and cancelled.

Quote
This cancellation and refund is Buyer's sole and exclusive remedy for HashFast failing to deliver by the December 31, 2013 guaranteed delivery date.  Buyer must cancel the order and request a refund by January 15, 2014 to avail him or herself of this remedy.

So if payments are due in the amounts, in the currency, and at the time stated in the order or confirmation. Then full refund of the payment is due in the amounts and the currency stated in the order or confirmation.

In summary:
1) payment in BTC: check
2) full refund of the payment in BTC: check
3) HF failed to deliver by December 31, 2013: check
3) Filed refund request before Jan 15, 2014: check

Am I reading/interpreting this incorrectly? Seems pretty clear to me.

Edit: Cedivad pointed out that you need to file your request as a hardcopy so will do that as well. (I have only filed an online refund ticket sales@hashfast so far). From the ToS:

Quote
Buyer will give Hashfast written notice of failure to deliver and thirty (30) days within which to cure, unless the order confirmation explicitly guarantees a delivery date.

I guess an email is not 'written' but a print out is?
Quote
In summary:
1) payment in BTC: check
2) full refund of the payment in BTC: check
3) HF failed to deliver by December 31, 2013: check
3) Filed refund request before Jan 15, 2014: check


Implosion imminent?

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PuertoLibre
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January 03, 2014, 12:40:05 AM
 #6067

Quote
Sales are suspended temporarily. Please check back soon.

really not a good sign! prepare your mind to expect the worst from this startup!

So they sent out a sales campaign e-mail just a few days ago saying that prices were rising and orders must be paid in full by January 3rd and now follow-up with a sales are suspended?!?

Amateur hour...
Could you post that sales campaign email?

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Worldcore
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cedivad
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January 03, 2014, 12:41:58 AM
 #6068

That's in the case ninjarobot didn't received a confirmation email saying that their order was guaranteed to ship by the 31 of Dec. HF has been emailing customers that ordered during the previous ToS with a new, updated version.

@ PuertoLibre, http://hashfast.org/Email/29_December_2013 (sorry, i'm starting to get lost in my inbox... can't find it anymore, but i will organise it tomorrow).

My anger against what is wrong in the Bitcoin community is productive:
Bitcointa.lk - Replace "Bitcointalk.org" with "Bitcointa.lk" in this url to see how this page looks like on a proper forum (Announcement Thread)
Hashfast.org - Wiki for screwed customers
JWU42
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January 03, 2014, 01:09:14 AM
 #6069

Quote
Sales are suspended temporarily. Please check back soon.

really not a good sign! prepare your mind to expect the worst from this startup!

So they sent out a sales campaign e-mail just a few days ago saying that prices were rising and orders must be paid in full by January 3rd and now follow-up with a sales are suspended?!?

Amateur hour...
Could you post that sales campaign email?


GPG PubKey | THREEMA | OTC | HeatWare | 1JWU42QLGFESoQCC4iPzUDTRiC9nx5bi95
allinvain
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January 03, 2014, 02:58:00 AM
 #6070

I'm still waiting for my full BTC refund.

This is what my ToS says (http://pastebin.com/EfS9vmRf):

Quote
Payments are due in the amounts, in the currency, and at the time stated in the order or confirmation sent by Hashfast, or if not so stated: (a) paid Bitcoin, to the account designated by Hashfast; (b) within thirty (30) days of date of invoice.

This is what my order confirmation says:

Quote
HashFast Technologies has received your order and payment in BTC for 1 Baby Jets, shipping via Next Day Air Saver (UPS)

and:

Quote
HashFast guarantees that all "Baby Jet" units from our first production batch will be delivered by December 31, 2013.  If Buyer ordered one or more Baby Jet units, and HashFast does not deliver such units by that date, then Buyer may at his or her discretion, cancel the undelivered portion and HashFast will issue a full refund the payment for the units that Buyer purchased but did not receive and cancelled.

Quote
This cancellation and refund is Buyer's sole and exclusive remedy for HashFast failing to deliver by the December 31, 2013 guaranteed delivery date.  Buyer must cancel the order and request a refund by January 15, 2014 to avail him or herself of this remedy.

So if payments are due in the amounts, in the currency, and at the time stated in the order or confirmation. Then full refund of the payment is due in the amounts and the currency stated in the order or confirmation.

In summary:
1) payment in BTC: check
2) full refund of the payment in BTC: check
3) HF failed to deliver by December 31, 2013: check
3) Filed refund request before Jan 15, 2014: check

Am I reading/interpreting this incorrectly? Seems pretty clear to me.

Edit: Cedivad pointed out that you need to file your request as a hardcopy so will do that as well. (I have only filed an online refund ticket sales@hashfast so far). From the ToS:

Quote
Buyer will give Hashfast written notice of failure to deliver and thirty (30) days within which to cure, unless the order confirmation explicitly guarantees a delivery date.

I guess an email is not 'written' but a print out is?

Are you modifying their refund request form or filling it out but putting the btc value instead of USD. I refuse to sing the refund form they sent as long as it contains the " at the exchange rate quoted by Bitstamp on the day HashFast provides such Bitcoins" clause.

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January 03, 2014, 03:05:16 AM
 #6071

Requested Refund using form.  Also asked about being able to use the 5% and free shipping on my already bought Batch 3 BJ.
The 5% off and free air is only good on new purchases after the submission of the refund request.  I'll let you know when I get the cash back.

------------------
Good Evening,

Thank you for returning the completed forms as requested. We have notated your account and will begin to process refunds shortly.

Regarding your second question about the 5% off/Air shipping - This is meant for new orders that have not yet been completed.

Kindest Regards,

Erin

Customer Service Manager

--
HashFast Refunds
refunds@hashfast.com
thomas_s
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January 03, 2014, 03:16:41 AM
 #6072

Requested Refund using form.  Also asked about being able to use the 5% and free shipping on my already bought Batch 3 BJ.
The 5% off and free air is only good on new purchases after the submission of the refund request.  I'll let you know when I get the cash back.

------------------
Good Evening,

Thank you for returning the completed forms as requested. We have notated your account and will begin to process refunds shortly.

Regarding your second question about the 5% off/Air shipping - This is meant for new orders that have not yet been completed.

Kindest Regards,

Erin

Customer Service Manager

--
HashFast Refunds
refunds@hashfast.com

To consider an order complete it must be shipped =), otherwise its not technically complete.
PuertoLibre
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January 03, 2014, 03:24:33 AM
 #6073

Requested Refund using form.  Also asked about being able to use the 5% and free shipping on my already bought Batch 3 BJ.
The 5% off and free air is only good on new purchases after the submission of the refund request.  I'll let you know when I get the cash back.

------------------
Good Evening,

Thank you for returning the completed forms as requested. We have notated your account and will begin to process refunds shortly.

Regarding your second question about the 5% off/Air shipping - This is meant for new orders that have not yet been completed.

Kindest Regards,

Erin

Customer Service Manager

--
HashFast Refunds
refunds@hashfast.com

OMG, you actually opted to use their lawyer prepared REFUND REQUEST Form with all the insidious clauses that screwed you?

Word to the wise, don't do it. Make your own!

-------------------------

Also, I guess [speculatively speaking] that this means HashFast is ignoring all requests they don't get with their lawyers version?

They definitely can't do that legally. They only require you send them notice, there is no obligation to use their lawyer edition® of the request form.

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derekleong75
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January 03, 2014, 03:37:44 AM
 #6074

Anyone with a tracking number or have product inhand yet?

Bitcoin Donations : 1Dch7ZW9SBWyypYUoemRDYn9tvFpDxAt78
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Luke-Jr
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January 03, 2014, 03:58:18 AM
 #6075

There, you lazy bums...

http://speedy [Adware link broken by mods] .sh/GtUYH/Refund-Request-Form-Customer-Rights-Enabled-Edition.doc
Looks like a virus at the link above, beware!

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January 03, 2014, 04:01:23 AM
 #6076

There, you lazy bums...

http://speedy [adware link broken by mods] .sh/GtUYH/Refund-Request-Form-Customer-Rights-Enabled-Edition.doc

I'd recommend that you NOT enter any wire payment information. FailFast will likely use that as an excuse to pay you in USD. Put in your btc address and the TXID of your original payment.

Also do NOT download the "download app" peddled by this file sharing site. It's likely a virus or spyware/adware as Luke-Jr mentioned.


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January 03, 2014, 04:09:04 AM
 #6077

Are you modifying their refund request form or filling it out but putting the btc value instead of USD. I refuse to sing the refund form they sent as long as it contains the " at the exchange rate quoted by Bitstamp on the day HashFast provides such Bitcoins" clause.

I'm not touching that refund form with a 10 foot pole. The original contract is clear and valid. No need to voluntary waive your rights.

I simply sent them my own notice of failure and cancellation & refund letters. Here are some snapshots of the scans:







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January 03, 2014, 04:21:42 AM
 #6078

Basically HF over promised and will likely under deliver on the promises of refunds in BTC. Once again a good example of where talk is cheap.


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. ★☆ WWW.LEALANA.COM        My PGP fingerprint is A764D833.        SMOOTHIE'S HEALTH AND FITNESS JOURNAL          History of Monero development Visualization ★☆ .
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jspielberg
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January 03, 2014, 04:26:17 AM
 #6079

Thanks for sharing ninjarobot. 

I hope you don't mind if I use the same format for my orders.

Xian01
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January 03, 2014, 05:16:27 AM
 #6080

There, you lazy bums...
http://speedy [adware link broken by mods] .sh/GtUYH/Refund-Request-Form-Customer-Rights-Enabled-Edition.doc
Looks like a virus at the link above, beware!

.doc download looks clean to me.

https://www.virustotal.com/en/file/1f14898bce12712ab02f9673726792b19e4edf75efa945fe38111b0a2d025fe6/analysis/1388726127/

As for the .exe downloader;

https://www.virustotal.com/en/file/8b8bd24c398e34f5597cb1ed212efd527b5cbc0e16c8c5cff4c9b2f40d07f58d/analysis/1388726650/

... appears to be a possible AdWare installer.

Edit: Additionally will note that I did download the .exe locally (On a non-Windows OS) first before resubmitting to VirusTotal, and my local AV process did not detect any shenanigans.
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