You've got to be kidding me, they are
a year old and
just recently landed one of their larger funding rounds. They are experiencing EXTREME young startup obstacles. New companies need to make very calculated decisions for growth and Coinbase is in the middle of some big decisions. It's easy for you to sit there and say "oh they should have hired this, oh they should have done that". In the current state of bitcoin growth, it's about community support and working toward an answer. So instead of ranting and raving, a little research may have gone a long way for you. Your problem has been addressed through the Coinbase blog:
http://blog.coinbase.com/post/44046687068/high-risk-transactionsClearly, this has been happening to many others and is not some sort of method to clear out the "small fish". Now that you are caught up to speed, reach out to them with an approach stating your current problem, how you believe your account could have fallen under one of these accidental blacklists through the algorithm, and how you would like to have it whitelisted.
Done and done! Now that saves a lot of time and headache for everyone. Keep us updated with your progress.
Ok,let's start from the beginning of the story...
The post on their blog is dated 02/13,so now it is almost a half of the year from that post.So they knew that their support will not be able to respond to every customer at that moment(remember the date!) So now,having the bigger quantity of customers and after adding this "trouble maker" ID verification they have the same quantity of their support.Is it normal? Really?
Besides,let's have a look at some feedbacks from their customers. Be calm,just a few quotes:
Bitcoin Magazine @BitcoinMagazine 16 Jul
Coinbase: Instant purchases, delayed support
http://ow.ly/n11j8 #bitcoin
Bitcoin Reddit Bot @RedditBTC 28 Jul
Bitcoin Reddit Bot @RedditBTC 28 Jul
Coinbase: great for buying BTC, not for storing or making payment from with BTC.
http://bit.ly/13f1Y2l via @Reddit
You can find more negative feedback about their support,just google it.
So this is not just me.
P.S Still no answer from them.4 days of waiting!
