Cryptopia turning into a scam?

[marvel213]

So many people Cryptopia is holding people's coins for weeks if not months.  Stay away.  Support is non existent.  


They've got people to post and troll customers here and delete our comments in their forums.  Obviously their PR dept is really childish.  Support should be their #1 priority then everything falls into place instead they are doing the opposite.


Cryptopia as a company has a scammer mentality.  They are not responsible ever.

[1713583077]

1713583077

[1713583077]

1713583077

[1713583077]

1713583077

[Gagex414]

This one's allot better then cryptopia
Bibox exchange
https://www.bibox.com/login/register?id=11299516〈=en

[clarkgeneral86]

This one's allot better then cryptopia
Bibox exchange
https://www.bibox.com/login/register?id=11299516〈=en

What is the outstanding features that you appreciate it better than cryptopia? I have traded here and do not see it can do that.

[MadMac]

Login at Craptopia is no longer working. Perhaps they reached next level down. I remain convinced they are insolvent.

[oddstake]

Login at Craptopia is no longer working. Perhaps they reached next level down. I remain convinced they are insolvent.

Are you sure they are insolvent ?

[MMysterious]

Login at Craptopia is no longer working. Perhaps they reached next level down. I remain convinced they are insolvent.

Are you sure they are insolvent ?

I doubt Cryptopia is insolvent. Cryptopia is not that big as the other top 10 exchanges but it still remains as one of most reliable one. This is based on my friends already old in crypto. I felt sorry for some people that have issues left unsolved but maybe there is something wrong with documents submitted or perhaps network error by some coins that are not really under the fault of Cryptopia.

[helipotte]

Starting to appear as an exit scam.  Been waiting for two weeks for them to "fix" their wallet.  They released a statement on 3/14 indicating there is a problem with the wallet

code.  Why was this problem not addressed sooner?

[gigidinizza]

Took me almost 2 month to get a proper answer from the support, but finally they put back my coins in my wallet and I was able to withdraw it.
It can't be from the coin itself because they have this problem with several. They don't communicate much about it, not sure if it's good for them and the customers...

[artraptors]

YES!!! Cryptopia withdraw all my BTC balance on their exchange without my approval to unknown BTC address without any notification even.
I was waiting for response for mare than a weeks and after I got a response with their sorry words without any proof of evidence just like this:

Thanks for waiting for us to get back to you about this.

I'm sincerely sorry to see this has happened to you. I've completed my investigation into this and can see that your account was actually accessed by another person - IP address 189.40.105.95. This IP address appears to originate from Brazil. We are absolutely certain there have been no user credentials leaked from Cryptopia, and if yours are known to someone else, they must have been obtained from activity or information of your own.

Your account was accessed by this IP address at 3/7/2018 2:40 AM(UTC), and then a minute after that, everything was withdrawn to the address 1HU7vN7dmsX2Et8RjCSwP1dhDyE49emr5k. Unfortunately, this is not a Cryptopia held address so we cannot freeze it to try and recover these funds. As this withdrawal has made it to the blockchain, there isn't anything we're able to do to reverse it, due to the nature of the blockchain itself. You can see this here:

https://blockchain.info/tx/de96cf30119fa3c295fa0794fd6a0036acc6f21479de047d4d04d6f095512558

The withdrawal was also confirmed via an email sent to your registered email address according to our systems, so you should consider that account compromised as well. You may not have received this email if your Withdraw confirmation email had been disabled when you were compromised, then re-enabled afterwards via the Security page at https://www.cryptopia.co.nz/Security.

Unfortunately we’re unable to determine from our end how your email account was compromised, however the most common form we are seeing in these investigations is when the corresponding email address showing up on reported data leaks, and/or is being used for other internet services.

All Cryptopia accounts start with a static 4-8 digit Two Factor PIN number by default, which you set on registration along with your email address and password. This PIN is only a simple form of 2FA, and it’s highly recommended you set up a more secure type of 2FA once you’ve logged into your account. The most secure form of 2FA are dynamic codes, such as Google Authenticator and our Cryptopia Authenticator Device.

From the Security settings for your Account, you can change your 2FA settings of your choice for each activity field on Cryptopia. Please note that you need to remove your current 2FA setting for each activity before you can select and apply other types. 2FA is set for Login as well as a number of other account activities by default: Settings (Security), Lockout, Withdraw, Transfer, and Tip. You will need to enter your 2FA code each time you attempt to access any of these functions while 2FA is applied on them, If you use a static form of 2FA (PIN, Password, Security Question) please set this to something unique you do not use for anything else.

At this stage I recommend changing your email password immediately, It’s very important you use an email provider which supports 2FA on your email account. Please check if your current provider supports 2FA and enable it if so. If your current email provider does not support 2FA, we suggest you look into finding a provider which does support it, and you can then request Cryptopia Support to change your registered email address in a new support ticket. For extra security, we recommend that users of Cryptopia have a dedicated email address that's only used for Cryptopia related activity.

Much of your information, and access to other accounts, can be gained with access to your email account, so please ensure yours is secure.

A number of important emails may be sent from Cryptopia to your registered email address with information relating to activity on your account, such as logins, failed login attempts, withdraw confirmations. They often include links giving you the ability to quickly lock your account for a 24 hour period if you receive notification of activity that wasn’t made by you.

Another important thing to note, is that there are always phishing scams going on which disguise themselves as Cryptopia. We get these taken down as soon as we find them, however I would advise being very vigilant in that regard all the same. I would strongly recommend visiting https://www.cryptopia.co.nz/Forum/Thread/5153, we try and keep this as up to date as possible. This goes into detail about the various scams that we've identified who are pretending to be Cryptopia and provides some examples you can have a look at to determine whether or not your details may have been compromised via one of these sites.

Please use caution to avoid using any unauthorised websites, apps, or search results which impersonate Cryptopia. Your login credentials should NEVER be used anywhere except on our securely signed site with a certificate from Cryptopia LTD [NZ]: https://www.cryptopia.co.nz

I can definitely appreciate that this is not the nicest way to learn about account security, and again, I'm sincerely sorry for your loss.

Kind regards,


Cryptopia Support

Who know how to get my money back from them?

[TheCryproMaster]

In this case its similar to you dropping a $20 bill out of your pocket somewhere while out on the street and trying to find it again. Its gone. The hackers got in, raided your account. Nothing can be retrieved.

As it says in that email do those actions to secure your account.

Your pc could be compromised too, definitely get that checked out too.

Sorry man its gone, how much did you lose?

[artraptors]

In this case its similar to you dropping a $20 bill out of your pocket somewhere while out on the street and trying to find it again. Its gone. The hackers got in, raided your account. Nothing can be retrieved.

As it says in that email do those actions to secure your account.

Your pc could be compromised too, definitely get that checked out too.

Sorry man its gone, how much did you lose?

I lost 1.4 BTC almost. I am using only iPhone so its not possible to compromize it as well as my gmail account have all secutity options enabled.


Cryptopia simply closing tickets and I have no opportunity to discuss my issue with them in a proper way to get refund of my money and answers on below questions:

1) How is it possible that someone accessed to my account if only I have login, password and pin code to it and I am always following all security recommendations?
2) Why I didn?t receive notification to my email regarding suspicious login from Brazil IP address 189.40.105.95?
3) Why I didn?t receive withdrawal confirmation request to my email? I have immediate notification of all new emails on my iphone.Cryptopia said that they send it to me and I confirmed it - but this is not true. Also they said that someone compromise my gmail account as well not only my cryptopia account but gmail account is not compromised - it is not possible as gmail tracking all my login history and have information about all authorized devices and report about new devices and IP addresses, it's easy to check.
4) Why cryptopia does not provide simple function like Login History to their clients?
5) Where is the proof of evidence that someone logged in to my account from Brazil IP address 189.40.105.95 as I don?t believe this information?
6) Where is a proof that they send me an email and I confirm withdrawal? This is not possible as my gmail account have no security issues. Screenshots are attached.
7) On their forum there are many complaints from users about unauthorized withdrawals, but they show only 25 last posts in their Forum search so people can't find similar issues. But I found one more user with nickname ?alberto9641? account balance was withdrawn to the same BTC address 1HU7vN7dmsX2Et8RjCSwP1dhDyE49emr5k on 16/03/2018 11:16:00 PM without his approval: https://www.cryptopia.co.nz/Forum/Thread/8959?postId=54846.

Based on all these facts I made a conclusion that Cryptopia simply withdraw all my BTC balance to unauthorized account that may belong to one of their company members and take no responsibility about their actions and does not provide support with any facts that can proof that my account was compromised as it is their responsibility to provide secure financial operations.

[Mining-Joe]

So many people Cryptopia is holding people's coins for weeks if not months.  Stay away.  Support is non existent.  


They've got people to post and troll customers here and delete our comments in their forums.  Obviously their PR dept is really childish.  Support should be their #1 priority then everything falls into place instead they are doing the opposite.


Cryptopia as a company has a scammer mentality.  They are not responsible ever.

I absolutely agree. With no other exchange I faced the kind of problems like I do with Cryptopia. Before I transfer a larger amount of coins, I usually do a "test-transfer" with a small amount. If successful, I do the big transfer. In my case, small amount transfer worked in less than a minute, large amount transfer remained stuck on status "processing". Opened 3 support tickets, still no answer after days. Just for a test, I've transfered a small amount again with same coin and address, worked perfect. In the transfer history, the large amount transfer remains on processing. So I ask myself, what is really going on here. In future, I will only trade with their exchange if no other option and never amounts above $100. And I will never hold any BTC or larger amount of other coins with them. Who is willing to wait 3 weeks for an answer from the support? Me not!!! I don't trust them at all!!

[erre]

They sometimes delayed deposits=withdraw, but as now I was able to withdraw everything in 24 hours. Too bad they are still the best exchanger for deeponion, as far as I know.

Never trust the exchangers, they are all deserved to die, we need a working decentrilezed system

[Raja_MBZ]

Cryptopia team has no intention of scamming, that's for sure. Their main problem is lack of team members, you'll see your support tickets stuck with them for tens of days. Same goes with withdrawals & deposits. They just get stuck but actually get processed at the end.

[hahay]

Cryptopia team has no intention of scamming, that's for sure. Their main problem is lack of team members, you'll see your support tickets stuck with them for tens of days. Same goes with withdrawals & deposits. They just get stuck but actually get processed at the end.

Yes most of the exchanges that do not have many support team members, then all complaints will be very slowly resolved. I once asked that in an exchange, and he replied "it's hard to trust people to be hired on an exchange", yes it makes sense, because it's not easy to trust people to protect and keep assets of many people on an exchange.

[helipotte]

ENT wallet fixed, got my coins back today.

[WaffleMaster]

I have a question: Is Cryptopia made any official announcement regarding on why some users have received various login attempts on their cryptopia accounts? I need to Fix it out.

Probably just data breaches using other information stolen from other sites to see if you use the same email and password basically.

I don't use cryptopia much but getting coins on the exchange is quick and also getting the coins off was really quick... so I don'y really see what the problem is. Perhaps in the occasion that there is a problem they don't have the capacity to deal with it effectively.

[barota]

I am a regular user and an old user also of crytpopia.It's works for me good.Till now no problem found with cryptopia.you guys problem may be occurring for wallet issue.all of you can talk with support for the best answer.

me too;i used cryptopia since long time without any problem until now.except small issue before with deposit of one of the coins It has already taken up 5 days,you must add or activate 2fa for  before your account be locked ; because there were lot of failed attempts that had tried to login to accounts traders recently

[Topy]

Yes, and if you have the pin number as 2fa you have to remove it first and then you can add google 2fa for example.

[tora]

I have not used cryptopia for a while but transferred litecoin and ether from it tonight to my exodus wallet. Both transfers were complete in a few minutes.