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Author Topic: HitBTC disappear with general deposit of clients  (Read 177 times)
Varlei
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January 02, 2018, 02:13:25 AM
 #1

Are you aware of the case?

https://forum.hitbtc.com/

My deposit disappeared:
https://etherscan.io/tx/0xb4f990b215a86e225fc59c6058dcd6d4a1c63ba43dd45145baba5acb2bd940a3

My support ticket 114467 was not serviced.
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whoeier
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January 02, 2018, 05:31:38 AM
 #2

HitBTC and run off with 8k usd.. hmm doubt they will risk it.

Your tokens landed here: https://etherscan.io/token/0xf230b790e05390fc8295f4d3f60332c93bed42e2?a=0x0bddd77496dea87ec1f37dd39caf55eed4af446e and by the looks of it, support is working on it:


Dear Trader,
Thank you for reaching out!

Please accept our deepest apologies for this inconvenience!

Unfortunately, TRX deposits took more time than expected. Our engineers are aware of the situation and they are already working on it.

As can be found on the blockchain, the transaction was successfully committed and the funds have reached the destination address. This means that soon this transaction will come through and the funds will display on your account, as always.

Thank you for your patience.

We will do everything possible to not let something like this happen again.

Regards,
Marguerite Tessier
HitBTC Support Team

HitbtcSCAM
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January 02, 2018, 10:01:52 PM
 #3

Lies they will not help you,I have been waiting over 4 months
They stole over 206 coins of bitcoin cash from me , value of 610,000 usd.
https://bitcointalk.org/index.php?topic=2217068.0

Hitbtc never is attacked by the government for the millions they steal because it is controlled by the fbi just like localbitcoins.com



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January 02, 2018, 10:34:55 PM
 #4

WTF? Would be a huige scam. Why would an exchange do such things? I mean there isnt really a gain in scamming people - in the long term  Undecided
Varlei
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January 03, 2018, 06:52:41 PM
 #5

HitBTC and run off with 8k usd.. hmm doubt they will risk it.

Your tokens landed here: https://etherscan.io/token/0xf230b790e05390fc8295f4d3f60332c93bed42e2?a=0x0bddd77496dea87ec1f37dd39caf55eed4af446e and by the looks of it, support is working on it:


Dear Trader,
Thank you for reaching out!

Please accept our deepest apologies for this inconvenience!

Unfortunately, TRX deposits took more time than expected. Our engineers are aware of the situation and they are already working on it.

As can be found on the blockchain, the transaction was successfully committed and the funds have reached the destination address. This means that soon this transaction will come through and the funds will display on your account, as always.

Thank you for your patience.

We will do everything possible to not let something like this happen again.

Regards,
Marguerite Tessier
HitBTC Support Team

There are more than 400 customers so far registering problems only in recent days according to the list that we are setting up on the forum. Their response is generic to everyone without any solution for several days.
Varlei
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January 03, 2018, 06:58:53 PM
 #6

WTF? Would be a huige scam. Why would an exchange do such things? I mean there isnt really a gain in scamming people - in the long term  Undecided

I do not want to believe, but the total abandonment of any solution, still allow deposits even knowing the problem and having a real fortune in hand makes us all aware.
Varlei
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January 03, 2018, 07:18:50 PM
 #7

Lies they will not help you,I have been waiting over 4 months
They stole over 206 coins of bitcoin cash from me , value of 610,000 usd.
https://bitcointalk.org/index.php?topic=2217068.0

Hitbtc never is attacked by the government for the millions they steal because it is controlled by the fbi just like localbitcoins.com





Your case is different, but it does show a tendency for HitBTC not to want to solve problems even by proving that you own the account.

The most aggravating is that there is no HitBTC address anymore, no one knows where they went or who they are. The London address is from a company that was undone in April 2017.
HitbtcSCAM
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January 18, 2018, 05:12:49 PM
 #8

https://bitcointalk.org/index.php?topic=2217068.0
yes they robbed me for 206 bitcoin cash coins about 400k usd

It is controlled by the fbi and the illuminatti just like localbitcoins.com where fbi agents have bulletproof accounts where you can not lave them bad feedback after they make a conspiracy against you
hitbtc
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March 29, 2018, 02:14:43 PM
 #9

Dear traders, if you need assistance or have questions, please submit a ticket through our support portal. If you've already done that and would like an update on your request, please share your support ticket # here, and we'll get back to you with more information on it.

IconFirm
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March 29, 2018, 04:14:20 PM
 #10

Dear traders, if you need assistance or have questions, please submit a ticket through our support portal. If you've already done that and would like an update on your request, please share your support ticket # here, and we'll get back to you with more information on it.

How about you simply answer customers support tickets?

Not with scripted replies, but with actual answers & solutions?

Simple no?  Roll Eyes

Unofficial & Uncensored SYSCOIN thread: https://bitcointalk.org/index.php?topic=4748031.0
Do not trust Yobit/HitBTC/C-cex/Poloniex/WEX/KuCoin/LiveCoin scam exchanges or shady ICO's run by known scam companies like HashCoins/Ambisafe/Bountyhive etc - they WILL scam you!
Use due diligence & do research. Buy the coins, sell the coins - don't invest in stupid shit. If your questions aren't answered - don't touch it.
hitbtc
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March 30, 2018, 01:53:32 PM
 #11

How about you simply answer customers support tickets?

Not with scripted replies, but with actual answers & solutions?

Simple no?  Roll Eyes

We have hundreds of tickets resolved every day. What's your support ticket ID?

mmin
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May 04, 2018, 05:08:04 PM
 #12

deposit eth with contracts support and only realised while looking at the transaction that the eth are not credited to my hitbtc account due to this fact.

ticket no. #287606

it's really annoying to realise that eth just went down in a whoosh today and there's hardly anything i can do to protect my savings.
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jhenfelipe
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May 04, 2018, 10:38:56 PM
 #13

deposit eth with contracts support and only realised while looking at the transaction that the eth are not credited to my hitbtc account due to this fact.

ticket no. #287606

it's really annoying to realise that eth just went down in a whoosh today and there's hardly anything i can do to protect my savings.
 Sad  Angry
They will credit it manually, if how long will it take I'm not sure. Since you already sent a ticket, all you need to do is wait until they see it and process the transaction.

They should put a note on the page about deposits sent via contract, to inform users before making any transactions and avoid such a hassle for both (user and HitBTC).
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