purse.io log in issues

[AlexM]

Hi all

I have been using purse.io to purchase amazon goods for a few years now using Bitcoins.

I had an issue with a refund that I needed to do for an fridge freezer that was not the one I wanted a couple of years ago and it took about 6 months to get a refund when the policies changed...

I was trying to log in yesterday to say a parcel had been delivered and to release my Bitcoins to the purchaser, and it won't let me log in...

I login via Facebook this is the message I got:
"App not set up: This app is still in development mode, and you don't have access to it. Switch to a registered test user or ask an app admin for permissions."

I don't think my account has been compromised on my side. My Facebook account has not been hacked and no one would easily be able to link the 2. My user name is totally different from my Purse facebook login and it is all totally unrelated to my real world me (which is only view able by friends and family on Facebook).

Now I know purse.io are a reputable company they gave us all BCash for crying out loud, and I have been using them for years... however they have't responded to any of my contact messages. Any ideas for a solution or a way of contacting purse team?

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[jhenfelipe]

Two options to contact them. It's either sending mail on support@purse.io or send a DM in their twitter account @PurseIO. There's a contact no. in their FB page but I'm not sure if it's working since it is outdated. 

[Saidasun]

I've contacted them on their Facebook before and they replied within a few days. It's probably still actively monitored just not posting on it anymore.

I guess you could try sending them a message on Facebook as well as sending them an email.