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gozames
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January 05, 2018, 08:32:39 PM
 #1

Hello,

I need some help, last 30 hours I ask cex.io to complete ETH transaction they are doing nothing not answering at all, last answer about this is I have read on there facebook page 9 hours ago that transaction is pending, I'm sure that this is lie because in explorer

I'm getting this

Sorry, we are unable to locate this Transaction Hash


Can anyone tell what should I do ?

Maybe you know phone number or anything, It's impossible to contact them I'm telling them that they should rebroadcast transactions but now one listening they are telling that this is Cryptokitties attack I'm sure it's not, it was month ago.

So please help if you know anything...


And also tell which alternatives do you like so I don't want to use them anymore.


Thanks
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Mrsz886
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January 08, 2018, 12:49:01 AM
 #2

Hello,
Same problem here. I'm waiting for 3 days (transaction on 2018-01-04 21:07:25).
I've tried with support but it seems nobody cares at CEX.IO.
Tranasction hash: https://etherscan.io/tx/0xc8f41d5d9cab631b478ff260a7a6ca3f50e8e4ce105b7c21b9b167c69f0ac273

Did you manage to resolve it?

Thanks
CryptoNews1
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January 08, 2018, 06:13:44 AM
 #3

It takes around 1 month to get a reply from CEX IO support so you just have to be patient I guess...
gozames
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January 08, 2018, 09:52:59 AM
Last edit: January 08, 2018, 10:12:38 AM by gozames
 #4

They had problems with deposit I have waited.
They had problems with Visa I have waited.
They had problems with verification I have waited.

I'm always waiting, Just problem is that it's simple ETH withdrawal, they told lie on twitter that it's fixed, after 5 days already I beg to fix problem they should just rebroadcast transaction but they just don't care, I can wait when problem is deposit and fiat things but not with crypto when they are telling this is problem of ETH network this is very bad habit THIS is not eth network!!!! that's why I'm so angry they lie!
gozames
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January 08, 2018, 10:16:47 AM
 #5

Hello,
Same problem here. I'm waiting for 3 days (transaction on 2018-01-04 21:07:25).
I've tried with support but it seems nobody cares at CEX.IO.
Tranasction hash: https://etherscan.io/tx/0xc8f41d5d9cab631b478ff260a7a6ca3f50e8e4ce105b7c21b9b167c69f0ac273

Did you manage to resolve it?

Thanks

No they just don't answer, many people have this problem I have told several times that they have problem but they are telling this at FB page I just checked

Yes, stuck transactions is a current problem of ETH blockchain, especially after the Cryptokitties attack. All transactions are in the pending queue and until they are mined they do not have a hash and can't be found in the block explorer, although they actually exist. You can check the current queue size here:

Cheesy Cheesy are they really thinking so ? They are telling LIE or they don't know anything about blockchain eth or anything else!!! Cheesy

Cryptokitties attack Cheesy Cheesy after month Cheesy Cheesy Or maybe our ETH lost after DAO and we now should wait for FORK Cheesy Cheesy Wow hope we will get ETC this time also Cheesy
Mrsz886
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January 08, 2018, 02:05:36 PM
Last edit: January 08, 2018, 02:34:44 PM by Mrsz886
 #6

I see bitcointalk is filled with complaints on CEX.IO. The only thing that we could do is fill in fraud complaints:

https://www.actionfraud.police.uk/report-a-fraud-including-online-crime-questions


....or wait wait wait:)
kabrero
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January 08, 2018, 07:47:29 PM
 #7

look at my transaction:
https://blockchain.info/tx/7a9532803a68c995de2d1b269f765bccc61253cc27930a216ac0dea4d66baa93

i paid a lot and this is the result. this will never transfer to the owners i guess. do you have any idea how log will it take?
shame on you cex.io. i am swearing all the day to you. how could you pay 23 sats per byte.
Mrsz886
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January 09, 2018, 02:18:51 PM
 #8

look at my transaction:
https://blockchain.info/tx/7a9532803a68c995de2d1b269f765bccc61253cc27930a216ac0dea4d66baa93

i paid a lot and this is the result. this will never transfer to the owners i guess. do you have any idea how log will it take?
shame on you cex.io. i am swearing all the day to you. how could you pay 23 sats per byte.


Oh shit. Forever?
from 120 min to...

https://bitcoinfees.earn.com
monotheist
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January 09, 2018, 05:18:33 PM
 #9

So CEX.IO is scamming people and I dont use the word lightly

This is their strategy, they charge full transfer fee from all the users, but just pay for 1 of them and bunch all the transactions together this makes the per byte transaction fee very very small and you can see multiple such complaints, dont believe me look at this transaction. Look at the fee, despite them collecting 0.001 BTC from each one of us.


https://blockchain.info/tx/fd82fb9711afc48623fa13fa3963121f88160afe56fc968feaf02e5f73e7b764


Look at the number of outputs and see the final fee? This is clearly cheating the customer as the transfer fee is not used completely in the transaction.


They dont answer to support tickets at all, and even if they do it is not helpful, they ask us to wait despite knowing it will NEVER get confirmed, they can solve it by multiple methods but they dont.


Is this not a scam?
Slow death
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January 09, 2018, 05:35:19 PM
 #10

I see bitcointalk is filled with complaints on CEX.IO. The only thing that we could do is fill in fraud complaints:

https://www.actionfraud.police.uk/report-a-fraud-including-online-crime-questions


....or wait wait wait:)

And does it really work? In my opinion people should hire a lawyer and report the case to the police



Registrar Data Make Private

Registrant Contact Information:

Name: Oleksandr Lutskevych
Organization: CEX.IO LTD

CEX.IO LTD.
CEX.IO Bitcoin Exchange logo.svg
Type Private (Ltd)
Founded   2013
Headquarters   London, United Kingdom
Key people Oleksandr Lutskevych
Products   Cryptocurrency exchange
Website   Official website

If you live in london then your task will be easier and if you do not live in london then travel to london with your lawyer

Is this not a scam?

It's a scam

look at my transaction:
https://blockchain.info/tx/7a9532803a68c995de2d1b269f765bccc61253cc27930a216ac0dea4d66baa93

i paid a lot and this is the result. this will never transfer to the owners i guess. do you have any idea how log will it take?
shame on you cex.io. i am swearing all the day to you. how could you pay 23 sats per byte.

Is something very annoying, but like I said, if you want your problem solved then you should hire some lawyer and report your case to the police


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monotheist
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January 09, 2018, 05:44:21 PM
 #11

it is time for an official complaint to be filed, the total transactions are more than 15BTC which is a lot of money, unfortunately I am not in london but I am sure there are online consumer complaint forums which we can approach
CEX
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January 11, 2018, 03:25:49 PM
 #12

If the issue is still actual for you, kindly tell us your user IDs or support ticket numbers to assist.

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kabrero
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January 11, 2018, 05:44:40 PM
 #13

hey CEX!
WILL YOU SOLVE MY PROBLEM ABOUT THE TRANSACTION OF VERY FEW FEE? I PAID 0.001 BTC TO YOU TO SEND MY GOODS. SUPPORT SAYS THERE IS NOTHING TO DO AND I SHOULD WAIT. ARE YOU KIDDING ME? WHAT KIND OF A COMPANY YOU ARE? STEALING? DO YOU CARE ABOUT YOUR CUSTOMERS? I ALREADY LOST A LOT. ARE YOU HAPPY? MOST OF THE CRYPTO INVESTORS READING THIS. DO YOU CARE THAT YOU LOSE PEOPLE WHO WANT TO INVEST VIA YOUR SERVICE? WHAT IS THIS GREEDY; PAYING ONLY 23 SATS FOR BTC TRANSFER? PEOPLE ARE ATTEMPTING TO CALL POLICE OR GO TO PROSECUTORS? DONT YOU AFRAID OF LEGAL ISSUES? YOU CLAIM THAT YOU SEND BTC IN 1 HOUR TO 24 HOURS. SO, WHERE IS MY BTC FOR GODS SAKE? ITS BEEN 10 DAYS!! SHAME ON YOU!!

https://blockchain.info/tx/7a9532803a68c995de2d1b269f765bccc61253cc27930a216ac0dea4d66baa93

you know thay you can solve this by double spend and rbf. do not lie! its not the fault of blockchain. its your fault and greedy. you know how much need to transfer btc.  everybody is waiting for your action!
monotheist
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January 12, 2018, 02:19:04 PM
 #14

If the issue is still actual for you, kindly tell us your user IDs or support ticket numbers to assist.

I have given my transaction fee and userID in multiple forums but i have no idea why my reply is always ignored.


Here it is again
User ID : up111498827

tx ID

fd82fb9711afc48623fa13fa3963121f88160afe56fc968feaf02e5f73e7b764
Mrsz886
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January 13, 2018, 06:11:58 PM
 #15

These douchebags will never solve our issues. CEX.IO a bunch of crooks and scammers!!!!
CEX
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January 15, 2018, 04:49:39 PM
 #16

If the issue is still actual for you, kindly tell us your user IDs or support ticket numbers to assist.

I have given my transaction fee and userID in multiple forums but i have no idea why my reply is always ignored.


Here it is again
User ID : up111498827

tx ID

fd82fb9711afc48623fa13fa3963121f88160afe56fc968feaf02e5f73e7b764

Due to the technical issues experienced, it was not resent. The issue should be resolved within 1-2 days. Please, accept our apologies for the inconvenience.

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monotheist
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January 16, 2018, 11:19:53 AM
 #17

Ok please resolve this, the price of BTC has fallen a lot now and i under loss cause of this.
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January 18, 2018, 09:24:20 AM
 #18

If the issue is still actual for you, kindly tell us your user IDs or support ticket numbers to assist.

A friend of mine is having a similar issue.
The low-fee transaction was indeed double-spent, but he did not get his BTC nor credited in his account.
He created a support ticket several times but got it closed immediately each time without the issue being resolved.
The only response he got besides a reference to some post of you about RBF was that "it will take a few days" for the transaction to complete.
There is no transaction to his address pending in the mempool, so it appears the issue in on your side.

Can you comment on this issue?



tyxat
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January 18, 2018, 10:36:29 AM
 #19

I am also having troubles with cex.io. I have created support request but there is no response and no action. Still waiting for support.
monotheist
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January 18, 2018, 11:45:11 AM
 #20

My profile ID : up111498827
My support IDs : 619270

The transaction ID which is stuck : fd82fb9711afc48623fa13fa3963121f88160afe56fc968feaf02e5f73e7b764


You were supposed to resolve it long back as you have resolved others, unlike other $ withdrawal issues, this BTC withdrawal is completely in your hands, just because you bunched too many transactions together you are responsible for paying the fees as we have paid the transaction fees which was displayed

Please reply to this and dont ignore it.
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