38 hours still waiting BTC to Gatehub

[Junck]

Hello,
38 hours ago I sent BTC from my Electrum wallet to Gatehub BTC address.

On the bitcoin network the transaction is perfectly completed (in this moment I am writing there are 245 confirmations).
So Gatehub received the BTC but they did not give to me!!!

After 4 hours from payment Gatehub sent to me a mail saying to set trustline for BTC.
So I went to the Gatehub and I clicked on Trust for BTC.

To be sure I also made a deposit of 100 RXP on Gatehub.

The problem is that I am still waiting my BTC.
They received the BTC (because transaction on the network is confirmed) but I don't see the BTC in my account.
I think this is not normal...

I don't know what I can do.
If someone can help me I thank you very very much.

[1713471375]

1713471375

[1713471375]

1713471375

[paulankla]

Same problem here,
    I made a EUR transfer, i know nothing,
    I made a BTC transfer, the trasfer is confirmed and all BTC went to fifth gateway address, but nothing in my wallet.

   Things you have to know
    - Do you have activated your ripple wallet?, if not, you need to have at least 20 XRP in your ripple wallet in order to activated.
    - Once you have activated your ripple wallet you will be able to made a trustline with Gateways ETH BTC EUR, anda (they said) you will receive the money.
   I´m waiting for that. .. let´s see.

[Junck]

I activated ripple wallet about 34 hours ago (made a deposit of 100 RXP)
I also created a trustline for BTC and EUR (btc trustline was succesful,EUR trustline is in pending...)

But I am always waiting my BTC I sent 41 hours ago!
Gatehub give my my money!!!

Customer service does not work... they only reply with automatic reply.

[audaciousbeing]

I activated ripple wallet about 34 hours ago (made a deposit of 100 RXP)
I also created a trustline for BTC and EUR (btc trustline was succesful,EUR trustline is in pending...)

But I am always waiting my BTC I sent 41 hours ago!
Gatehub give my my money!!!

Customer service does not work... they only reply with automatic reply.

They would be the ones in the best position to provide answers to.your query because for the fact that you have 245 confirmations means the btc has landed in the destination address. What I would suggest is to look at two things

1. Confirm whether the address generated from GateHub was where you sent the BTC to because as you have rightly said since yo sent ripple and all went fine, it could be the destination address that is having some issues. Confirm this and if its correct then go to step 2.

2. You need to be sure whether GateHub is not having issues with synchronising their blockchain because sometimes service providers might have maintenance issues and this won't allow your balance to show until when its all clear.

3. Finally, if any of the above did not work, then you are not the only one affected all you just need to do is locate like minded individuals to get a perfect understanding of what is really going on.

[Slow death]

Hello,
38 hours ago I sent BTC from my Electrum wallet to Gatehub BTC address.

I read many comments complaining about these problems

Do not use Gatehub! they have terrible customer service and consistently take hours to send/receive funds

Is Gatehub a scam? I have received 4 MISSING TRUSTLINE emails and none of them let me connect a trust line and fund my wallet. Meanwhile, you have my BTC deposit! Contact me with a solution please.

Quick question: I recently initiated depositing to BTC wallet on GateHub from Coinbase 24 hours ago. However, the deposit cannot be processed due to trustline issues and inactive my wallet. Will my ripple wallet be funded automatically in this case? Do I just need to wait longer?

Hello, I made a BTC deposit yesterday into my new Ripple wallet. And then activated afterwards with 20 XRP direct. However, my BTC deposited funds are still not showing. Its been 24hrs. See support request: 324467
Please advise? Im not getting a response from your support team

And what irritates most in these situations is the slow or almost nonexistent support that these sites have. The clients are waiting for the support response for weeks to solve their problems

[audaciousbeing]

Hello,
38 hours ago I sent BTC from my Electrum wallet to Gatehub BTC address.

I read many comments complaining about these problems

Do not use Gatehub! they have terrible customer service and consistently take hours to send/receive funds

Is Gatehub a scam? I have received 4 MISSING TRUSTLINE emails and none of them let me connect a trust line and fund my wallet. Meanwhile, you have my BTC deposit! Contact me with a solution please.

Quick question: I recently initiated depositing to BTC wallet on GateHub from Coinbase 24 hours ago. However, the deposit cannot be processed due to trustline issues and inactive my wallet. Will my ripple wallet be funded automatically in this case? Do I just need to wait longer?

Hello, I made a BTC deposit yesterday into my new Ripple wallet. And then activated afterwards with 20 XRP direct. However, my BTC deposited funds are still not showing. Its been 24hrs. See support request: 324467
Please advise? Im not getting a response from your support team

And what irritates most in these situations is the slow or almost nonexistent support that these sites have. The clients are waiting for the support response for weeks to solve their problems

Unfortunately that is what this service providers are fond and that is what I advised Op in last suggestion in my earlier posts because I am just sure he won't be the only one involved if the fault is from GateHub and just like I predicted its the same thing happening. A lot of times we are quick to reject any form of regulation in the crypto industry but a whole lot of people are making such arguments futile because a simple post of Twitter or a newsletter to their customers would have solved this issue.

And now, there is no customer board, customer protection or even overseeing ministry that this can be reported to, the worst that would happen is not carrying out a transaction with them again but the deed had already been done and no one is held responsible for it.

[Junck]

Thank you very much for your comments and suggestions.

Hiwever I checked 10 times the BTC address and everything is correct.
I transfer BTC to the address that Gatehub gave to me.

I am reading now that there are many complaints over Gatehub lately.

It was my first and last time using this provider / exchanger.
I found their name in the Ripple.com website, where this provider is fully advertised, and for this reason I trusted on them and I decided to transfer BTC (my biggest error).

I am 3 days waiting for my BTC. This morning I noticed they putted 20 XRP in my account.... At this point I think that they are joking with customer's money.

I sent them many emails but nobody replies.

Previously I loaded already some XRP to activate the account.

Please report to the moderators to advise all the potential customers of this problem.
Because many other potential customers may be scammed (like me) by this people.

Their support center is simply shameful! Nobody replies.

I will update you if there are any news, but what I  am reading on twitter and facebook pages... is nothing comforting

[Apekool]

I was just posting in another topic about Gatehub, and it seems there are a lot of problems with the wallet. Rather odd that problems with the wallet always seem to turn out in favor of the wallet provider.

Did some checking and they are not registered with the FCA (search)

GateHub Limited

Suite 48 88-90 Hatton Garden
London
EC1N 8PN
United Kingdom

The directors and shareholders are all named in the annual report, AR01 2015. Other documentation and company data in the uk.data.directory or CompaniesHouse.gov

The largest shareholder / boss is Enej Pungercar, Slovenian (also residing in), born in december 1988. He is on LinkedIn and Twitter.
The second largest shareholder is Anzej Simicak, Slovenian, born in februari 1990, last known address Kebetova 17, Cerknica 1380, Slovenija.
The main software engineer is Gregor Gololicic, Twitter.
The main security expert is Luka Pušic, GitHub, https://twitter.com/lukapusic?lang=en.
The last two were also advisors to Quantum, https://coin.si/category/gregor-gololicic/ and http://www.Tokens.net

Other important shareholders are Greg Kidd (Ripple Labs, UK), Chris Larsen (CEO Ripple Labs, UK), Nejc Kodric (Bitstamp, UK?), George Frost (Attorney, USA)

All further personal details can be easily found, I just posted some.

[Apekool]

Btw I withdrew everything from my Gatehub wallet in small amounts of XRP to Binance (exchange).

Advice to everyone to do the same, don't transfer large amounts in one single transaction and get out of there.

[potpockets]

Slow support is already becoming something common in bitcoin services. And that ends up scratching the image of bitcoin with new investors. This is full of backyard fundraising companies wanting to earn their piece of profit with the rise of btc.

[Apekool]

Take a look at this blog post of Gatehub:

http://blog.gatehub.net/post/165832617292/gatehub-ltd-announcement

Anyone remember this?

https://www.coindesk.com/unconfirmed-report-5-million-bitstamp-bitcoin-exchange/

Can't help to find similarities in the individuals involved.

There is an active element within that team that to this day still applies this method of scamming. Exploiting security issues in applications and blame phishing. I bet this is going to happen again at one of the projects where these people are active.

Maybe here next? http://www.tokens.net

Smells the same

[Apekool]

There have been outgoing emails from Gatehub Support addressing the issue of lost funds. Got two separate answers on two different accounts/email addresses. Anyone else got an email?