A missing TX (MercaTox.com BTC -> Coss.io BCH)

[chrusso]

Friends from BTCTalk;

I believe I have sent BTC to a BCH address, and I can't even confirm that...

I placed a withdraw order at www.mercatox.com (as I wasn't able to buy the asset I was looking for), and I placed a BCH address of www.coss.io

Now, the transaction still shows us "processing" in MercaTox:



And if I click on it it doesn't show any tracking information:



I already contacted the customer support of MercaTox... does anyone know if TX can be cancelled somehow??

Has been a long day...

Any advice is welcome;
Kind regards;
Chris C. Russo

[1713584295]

1713584295

[AdolfinWolf]

Friends from BTCTalk;

I believe I have sent BTC to a BCH address, and I can't even confirm that...

I placed a withdraw order at www.mercatox.com (as I wasn't able to buy the asset I was looking for), and I placed a BCH address of www.coss.io

Now, the transaction still shows us "processing" in MercaTox:



And if I click on it it doesn't show any tracking information:



I already contacted the customer support of MercaTox... does anyone know if TX can be cancelled somehow??

Has been a long day...

Any advice is welcome;
Kind regards;
Chris C. Russo

It seems that their network adress is internal? https://blockchain.info/search?search=029485DFD353EFF0FDE6B0EE7599E321 isn't a valid TX.

I've looked at your withdrawal adress, which gave me the following: https://blockchain.info/address/1KS8gDqryMMPmbsLZDDH2k4ukxFMJqCEfS

There's has been no deposit of bitcoins, nor bitcoin cash, see https://bitcoincash.blockexplorer.com/address/1KS8gDqryMMPmbsLZDDH2k4ukxFMJqCEfS

So i think you're lucky, and that there is no TX ( as of yet). The best and only thing you could do is immediately contact their support, and ask them to cancel the transaction,( which is indeed possible since nothing has been broadcasted yet.)

[bitcoinsteffie]

Moreless the same in here, however I tried to transfer BTC from my BTC Wallet in Mercatox to my BTC wallet in Binance:

I cant manage to copy paste a printscreen (how do I paste an image in here?) but here's my TX info:

Info about MTX: 0cf6f87a9b58ab0a274560d62d19cec8
Time: Jan 5, 2018, 9:43:28 PM
MERCATOX TX: 0cf6f87a9b58ab0a274560d62d19cec8
Network hash:
Withdraw addr: 19BoHRfeePQyWbvGZAafeghrV52XDQT9vp
TX Fee:  0.00100000
Amount:  0.03600000  BTC 
Status: Paid

Allready contacted support but no reply yet. Any good ideas?
Checked blockchain.info on wallet adress, only see incoming BTC but no outgoing as far as I can see..

Hope you guys can help me, thanks!

[Xynerise]

Moreless the same in here, however I tried to transfer BTC from my BTC Wallet in Mercatox to my BTC wallet in Binance:

I cant manage to copy paste a printscreen (how do I paste an image in here?) but here's my TX info:

Info about MTX: 0cf6f87a9b58ab0a274560d62d19cec8
Time: Jan 5, 2018, 9:43:28 PM
MERCATOX TX: 0cf6f87a9b58ab0a274560d62d19cec8
Network hash:
Withdraw addr: 19BoHRfeePQyWbvGZAafeghrV52XDQT9vp
TX Fee:  0.00100000
Amount:  0.03600000  BTC 
Status: Paid

The "Mercatox Tx" is an internal tx hash for the Mercatox exchange, not the bitcoin blockchain.
You can see that the field for network hash is empty.
If they pay out the transaction you'd see a valid bitcoin transaction ID there.

Allready contacted support but no reply yet. Any good ideas?
Checked blockchain.info on wallet adress, only see incoming BTC but no outgoing as far as I can see..

Hope you guys can help me, thanks!

Exchanges usually don't send out bitcoin withdrawals immediately but batch them to save fees.
Your transaction hasn't been sent yet.
The receiving bitcoin address 19Boxxxxx hasn't received any 0.036 BtC

[chrusso]

Makes sense... does anyone know where I can reach them to cancel the transaction as soon as possible? It's actually 0.11338780 BTC

[blackflicker]

Same here... My 8K ELTCOINs stuck for a day in mercatox. They don't reply back to their customer support, it's been a day. Luckily, ELTCOIN team is awesome and they're helping me contacting with them.

[chrusso]

Just to inform, I tried to reach them during 2 days without any luck, the mistake was mine, but 2 days later it was sent to the bitcoin cash address... money gone.