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Author Topic: Poor support on exchanges  (Read 91 times)
pinkflower
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January 10, 2018, 02:58:05 AM
 #21

In my experience the exchangers with best supports are Cryptopia, Kraken and Bitfinex. They answered fast to support tickets. Cryptopia also has an acive chat and forum, so that most of support questions will be answered there nearly instant. Poloniex support is sometimes disabled and Yobit doesn't seem to exist.


Cryptopia has the best support in all of exchanges. They answer immediately and about bittrex, they handle millions of users so I think it's the reason they can respond every minute.

I dont think so. Cryptopia is a very small exchange, look at the their daily volume on coinmarketcap.com.

If Cryptopia reaches Bittrex's or Poloniex's no. of customers, they surely will have the same problem. Anyhow, most altcoin exchanges are understaffed and maybe some of their staff are not qualified to handle your basic technical cryptocurrency wallet problems.
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January 10, 2018, 02:39:16 PM
 #22

Is there any exchange which have good support? Im freaking out on those shitty exchanges which needs months to answer of fucking question. Bittrex was one of better exchanges out there, but im waiting 20 days to answer me on support ticket. Is that normal? I wish all those lame exchanges to shut off. They take so much money every second every day, and they still dont have proper support, and what poor support means? It means they dont give a fuck about their customers, they only think about money. Becouse i didnt saw on any exchange that taking money doesnt work. They took their fees perfectly, no single problem with it. Liqui too, i cant login on their exchange, and they dont answer for days too. In this volaite crypto world even 1 minute can be important, and they dont answer for days or weeks. How the fuck is that possible?
The issue of no support from the support team is due to more number of invesors or traders coming into their exchanges and there is not enough members to handle these situations so you have to wait for them to respond.Many exchanges are facing the same problems so some exchanges stopped new registration to handle the situation.
But in my view Poloniex is better exchange and I never faced any difficulties while deposing or withdrawal or wahtever so if you want tey poloniex for better experience.

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