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Author Topic: Anacs undergoing a PROCEDURE CHANGE  (Read 1366 times)
Blazed
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January 19, 2018, 03:28:29 PM
 #81

Well, regardless of changes with their policies they should not be holding us out this long. It is a good thing for them they are the only grader because when I get treated like shit I usually do not go back...

I agree, we all submit a lot of coins there. The other funny thing is i have a few orders in - in process, "Grading" but I have also not seen them charge my Visa account for like 2 of the orders yet....  Roll Eyes

That is not normal.  There must be some sort of fuckery aboot.  ANACS knows you can easily light very hot BBB and/or FTC and/or Postal Police and/or Letter of Demand fires under their asses.

In B4 ANACS graded slabs become more collectible than the underlying [name of your favorite crypto-collectible].   Tongue

The problem is we use "economy service" that says it can take 3-4 weeks or longer. They can easily say we have no guaranteed return date etc... I will email Andrew again today and see what the hold up is though. I have been grading these coins with them for 5 years now and never had a delay like this except the time they lost my coins.

What do you mean they lost your coins?? Shocked

Well it was pretty interesting I suppose. I had submitted an order like I have done many times before and after a few weeks I logged in to check the status and did not see any open orders. I called ANACS and asked why my order was not showing up and they said "We do not see anything sent in from you". ANACS then asked for my tracking info to help them locate my order. I send them over my Registered tracking and they say "We will call you back in a few hours and let you know whats up". I waited for 2 days and then called them back to see what was going on with my coins. ANACS said my coins had to be there and likely got mixed into someone elses order. I was told not to worry because they can not possibly get shipped to the wrong person due to them manually checking coins against orders before shipping. I was then again told I would get a call back in a few hours and of course they did not call me again. At this point I am pretty pissed because the coins are only insured for $100 each and were obviously worth more than that. The next morning right before I was about to call I logged into the website and my order was showing up. They did grade them and have them shipped 24 hours after they finally showed up....
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January 19, 2018, 03:34:25 PM
 #82

Well, regardless of changes with their policies they should not be holding us out this long. It is a good thing for them they are the only grader because when I get treated like shit I usually do not go back...

I agree, we all submit a lot of coins there. The other funny thing is i have a few orders in - in process, "Grading" but I have also not seen them charge my Visa account for like 2 of the orders yet....  Roll Eyes

That is not normal.  There must be some sort of fuckery aboot.  ANACS knows you can easily light very hot BBB and/or FTC and/or Postal Police and/or Letter of Demand fires under their asses.

In B4 ANACS graded slabs become more collectible than the underlying [name of your favorite crypto-collectible].   Tongue

The problem is we use "economy service" that says it can take 3-4 weeks or longer. They can easily say we have no guaranteed return date etc... I will email Andrew again today and see what the hold up is though. I have been grading these coins with them for 5 years now and never had a delay like this except the time they lost my coins.

What do you mean they lost your coins?? Shocked

Well it was pretty interesting I suppose. I had submitted an order like I have done many times before and after a few weeks I logged in to check the status and did not see any open orders. I called ANACS and asked why my order was not showing up and they said "We do not see anything sent in from you". ANACS then asked for my tracking info to help them locate my order. I send them over my Registered tracking and they say "We will call you back in a few hours and let you know whats up". I waited for 2 days and then called them back to see what was going on with my coins. ANACS said my coins had to be there and likely got mixed into someone elses order. I was told not to worry because they can not possibly get shipped to the wrong person due to them manually checking coins against orders before shipping. I was then again told I would get a call back in a few hours and of course they did not call me again. At this point I am pretty pissed because the coins are only insured for $100 each and were obviously worth more than that. The next morning right before I was about to call I logged into the website and my order was showing up. They did grade them and have them shipped 24 hours after they finally showed up....

Good to know your coins showed up!


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January 19, 2018, 09:58:29 PM
 #83

I spoke to Paul today, he's VERY snotty and condesending to the customers. Andrew was in a meeting....apparently they
are just waiting  on the new "inserts" to show up.... Cry     Are we having fun yet?
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January 19, 2018, 10:10:22 PM
 #84

I spoke to Paul today, he's VERY snotty and condesending to the customers. Andrew was in a meeting....apparently they
are just waiting  on the new "inserts" to show up.... Cry     Are we having fun yet?

So if we have coins there now we are getting the new labels?  I didn't really sign up for that.  hmmmmm

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January 19, 2018, 10:56:47 PM
 #85

Apparently LC, and you'll get them when THEY're good and ready.......not before, OR you can have them sent back, your choice.
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January 19, 2018, 11:34:36 PM
 #86

I just checked and they have not billed my card yet.  If they try to charge us the new price that would be absurd and I would fly to Colorado and throw rocks at their building.

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January 19, 2018, 11:35:03 PM
 #87

I spoke to Paul today, he's VERY snotty and condesending to the customers. Andrew was in a meeting....apparently they
are just waiting  on the new "inserts" to show up.... Cry     Are we having fun yet?

So if we have coins there now we are getting the new labels?  I didn't really sign up for that.  hmmmmm

I just called and gave them holy hell as I didn't sign up for that either. I told them AGAIN, that No, I don't want to be transferred to Paul's voicemail because he is rude, plus he never returns calls, so I gave her my customer number and told her I was fucking pissed, and I either want my coins back or I want answers - I was told she would relay the information and someone would get back to me. I did ask about the prices and said "Yo, you can't change the prices on us until you change the form"? so, yes, the prices will remain the same until they change it.

She also said "they were encouraging people to not submit more crypto orders because they are so far behind". I did again ask if it was a lie that all coins submitted before year end would get the old label, but she had no answer. Fucking assholes. I'm about done with them, these will be my last submissions unless something really good happens in the end.  Roll Eyes

Anyhow, I'm sure nobody will call me back, so I'll let you all know what Paul says tomorrow when I get really fucking angry!  Angry

Thanks

I just checked and they have not billed my card yet.  If they try to charge us the new price that would be absurd and I would fly to Colorado and throw rocks at their building.

Same here LC. I was told prices would remain the same due to the form, an that they are just massively behind waiting on the new labels. I'll post more info tomorrow. They must be getting sick of me by now! Tongue

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January 20, 2018, 12:48:44 AM
 #88

Lol @ LC...our little activist...lol...go get em'!!!  Cheesy
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January 20, 2018, 01:00:49 AM
 #89

This is getting spicy.   Shocked

I haven't done an ANACS order since like last summer... but best of luck to you guys with shit in stasis.
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January 20, 2018, 02:39:40 AM
 #90

Are we ready for a new crypto coin grading service yet? Smiley

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January 20, 2018, 02:59:03 AM
 #91

Are we ready for a new crypto coin grading service yet? Smiley

Unfortunately, there are none. Sad

This is getting spicy.   Shocked

I haven't done an ANACS order since like last summer... but best of luck to you guys with shit in stasis.

Thanks, and I'm jealous. What a shitty time to send so many coins...   Roll Eyes

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January 20, 2018, 08:11:22 PM
 #92

This is getting spicy.   Shocked

I haven't done an ANACS order since like last summer... but best of luck to you guys with shit in stasis.

It's *always* endless drama here in cryptoland.   Cheesy Cheesy Cheesy

Now even the Collectibles sub, our beloved, serene preserve of gentlemanly numismatic pursuits, is being thrown into turmoil. Tongue

Sooner or later Cointelegraph will write an article about l'affaire Anacs, and we will have to deal with Eternal September like the rest of the forum. Cry


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January 22, 2018, 09:04:31 PM
 #93

Hold Off on the business edifice rock-throwing and PitchFork rally down to Colorado

New price will be $29 - Not $19 but also not $59

Forms to be updated later this week or next week latetest

Disclosure will simply say something along the lines of max $100 insurance "ANACS' grading ability is limited solely to the numismatic condition of token"  understandably they don't want to be liable for coins and holograms protecting private keys worth 10K+.  It would be nice if they step-up and cover the insurance and take the lead and responsibility of "expertise" in that specific area - i.e holograms, physical crypt coin grading and ALL that it encompasses -  since they practically have a monopoly in this field. At least that is what I had hoped for.  Having said that, I understand, after, I am sure, many legal consultations that ended with the conclusion that it would be a safer route to insulate and eliminate liabilities that will inevitably be exposed by our litigious judicial system.

I just spoke with Paul, who was very helpful and appeared genuinely sympathetic, and apologetic, to everyones frustration.  I expect there are more than one of a few people involved in making these decisions, not to mention conflicting ideologies - pure conjecture here on my part

Also, I am paraphrasing the above from a conversation 20 minutes ago so naturally a lot of information has been lost

 - ClearSky8   
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January 22, 2018, 09:18:27 PM
 #94

Thanks, I didn't have the time to deal with them today myself. Did you happen to ask Paul about all the outstanding orders submitted before this nonsense started? Thanks!

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January 22, 2018, 09:30:30 PM
 #95

Thanks, I didn't have the time to deal with them today myself. Did you happen to ask Paul about all the outstanding orders submitted before this nonsense started? Thanks!

I'd be interested to hear this as well.  It seems like customers who sent their coins in prior were under the guise that they agreed to the older structure and didn't expect nor want the terms to change in the middle of the process.

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January 22, 2018, 09:40:43 PM
 #96

Hold Off on the business edifice rock-throwing and PitchFork rally down to Colorado

New price will be $29 - Not $19 but also not $59

Forms to be updated later this week or next week latetest

Disclosure will simply say something along the lines of max $100 insurance "ANACS' grading ability is limited solely to the numismatic condition of token"  understandably they don't want to be liable for coins and holograms protecting private keys worth 10K+.  It would be nice if they step-up and cover the insurance and take the lead and responsibility of "expertise" in that specific area - i.e holograms, physical crypt coin grading and ALL that it encompasses -  since they practically have a monopoly in this field. At least that is what I had hoped for.  Having said that, I understand, after, I am sure, many legal consultations that ended with the conclusion that it would be a safer route to insulate and eliminate liabilities that will inevitably be exposed by our litigious judicial system.

I just spoke with Paul, who was very helpful and appeared genuinely sympathetic, and apologetic, to everyones frustration.  I expect there are more than one of a few people involved in making these decisions, not to mention conflicting ideologies - pure conjecture here on my part

Also, I am paraphrasing the above from a conversation 20 minutes ago so naturally a lot of information has been lost

 - ClearSky8   

Thanks for the update.  My coins changed from "Opening" to "In Process-Grading" just today so perhaps the back log is moving again.  The package had been in the open phase since December.

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January 22, 2018, 09:47:20 PM
 #97

Yeah I have 4 orders in there ranging in "receive" dates from 12/4 - 1/11 and all 4 are "in process", but I've only been charged for 2 so far (the first two of the 4 sent).

Hopefully this gets moving soon, I really get sick of logging in to that crappy site every day! Tongue

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January 22, 2018, 10:17:25 PM
 #98

Thanks, I didn't have the time to deal with them today myself. Did you happen to ask Paul about all the outstanding orders submitted before this nonsense started? Thanks!


His exact words were " everything should be back to normal turnaround times in the next three weeks" I Also asked if I should hold-off on sending in new stuff and he said "best to wait three weeks so we can work through backlog and be back to normal processing"
I have an order from thanksgiving that should go out next week
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January 22, 2018, 10:22:42 PM
 #99

Thanks, I didn't have the time to deal with them today myself. Did you happen to ask Paul about all the outstanding orders submitted before this nonsense started? Thanks!


His exact words were " everything should be back to normal turnaround times in the next three weeks" I Also asked if I should hold-off on sending in new stuff and he said "best to wait three weeks so we can work through backlog and be back to normal processing"
I have an order from thanksgiving that should go out next week


Thanks I appreciate the follow up. I got the same thing - stop sending cryptos for a few weeks etc etc...

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January 22, 2018, 10:29:28 PM
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Thanks, I didn't have the time to deal with them today myself. Did you happen to ask Paul about all the outstanding orders submitted before this nonsense started? Thanks!


His exact words were " everything should be back to normal turnaround times in the next three weeks" I Also asked if I should hold-off on sending in new stuff and he said "best to wait three weeks so we can work through backlog and be back to normal processing"
I have an order from thanksgiving that should go out next week


I did not ask what I think you're asking. That is, will "outstanding orders" have new label and pricing.  I believe you will  get the New label and grandfathered-in original pricing of $19.  I did NOT ask this but assume price of $19 to avert mass rioting and new label cause they have them.  My "outstanding order" was charged in December and it was at the $19 rate - the one thats still "processing"
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