Is CEX.io a scam? Bank withdrawal never arrives

[smallhachi]

I have made a bank withdrawal request on Dec 22 and marked as completed on Dev 27 after I sent an email to the support, and it has been another 2 weeks now, the money ($11566) still haven't arrived.  The customer support just said be patient without providing any evidence that they actually made the transfer request.   I happened to have worked in the banking industry and I know that SWIFT definitely does NOT take such a long time.

[1714047156]

1714047156

[Bitfort]

Cex is not scam. Some time ago when they started with cloudmining they owned 50% total network hashrate.

My guess the delay is caused by some sort of verification as the amount is not small. Your funds could be blocked by the bank. Have you contacted them as well?

[smallhachi]

Not sure how you are related to CEX to give them such credibility?  I have done some search, seems I am definitely not alone, many users have complained that their withdrawal requests have been delayed without any news.
My bank has no record of any funding coming in.  Their customer support is slow and always reply with useless responses. As a common sense, even if receiving bank rejects, it WON'T take 2 WEEKS without any information.   Another possibility is they have misappropriated client funds, so it takes a long time for them to make that funding available (which is illegal).   SWIFT doesn't take 2 weeks!  They simply have lied about sending the fund and they have not provided the remittance proof.

Anyways, I will suggest anyone considering using CEX to think twice.

[Bitfort]

Not related. I was just customer but true is I have no experience with fiat withdrawals (just purchases).

My point was the amount is not small and you might got into scope of authorities (suspected from money laundering or something ... and I guess you would not be informed about ongoing investigation).

[smallhachi]

That's not true. I have working in banking. If a bank is suspicious about account activity, you will know.  The only explanation is they haven't made the transfer as they claimed.  And they have not provided any proof of remittance.  This is ridiculous.   

Wait till you try to withdraw.  I have seen post about people complaining it takes forever to withdraw crypto as well.

[kabrero]

hey CEX!
WILL YOU SOLVE MY PROBLEM ABOUT THE TRANSACTION OF VERY FEW FEE? I PAID 0.001 BTC TO YOU TO SEND MY GOODS. SUPPORT SAYS THERE IS NOTHING TO DO AND I SHOULD WAIT. ARE YOU KIDDING ME? WHAT KIND OF A COMPANY YOU ARE? STEALING? DO YOU CARE ABOUT YOUR CUSTOMERS? I ALREADY LOST A LOT. ARE YOU HAPPY? MOST OF THE CRYPTO INVESTORS READING THIS. DO YOU CARE THAT YOU LOSE PEOPLE WHO WANT TO INVEST VIA YOUR SERVICE? WHAT IS THIS GREEDY; PAYING ONLY 23 SATS FOR BTC TRANSFER? PEOPLE ARE ATTEMPTING TO CALL POLICE OR GO TO PROSECUTORS? DONT YOU AFRAID OF LEGAL ISSUES? YOU CLAIM THAT YOU SEND BTC IN 1 HOUR TO 24 HOURS. SO, WHERE IS MY BTC FOR GODS SAKE? ITS BEEN 10 DAYS!! SHAME ON YOU!!

https://blockchain.info/tx/7a9532803a68c995de2d1b269f765bccc61253cc27930a216ac0dea4d66baa93

you know thay you can solve this by double spend and rbf. do not lie! its not the fault of blockchain. its your fault and greedy. you know how much need to transfer btc.  everybody is waiting for your action!

[buwaytress]

The CEX account seems to have replied to a thread a few hours ago in the Bitcoin Technical Support section. From what I can tell, they're finally relenting to the many complaints and will fix the issue. They probably don't have the software (or the will) to do an RBF, not sure if it's even possible with scores of outputs on their batch transactions. Their choice now would seem to be to seek paid acceleration.

@kabrero Sorry about your situation. But you probably are better off not getting pissed. Trust me, I know how support works and they tend to treat the nicer ones with priority.

I think it's pretty shameful for an exchange to skimp on fees. 23 sats/byte on batch transactions, when each withdrawal is charged 100k sats? Even if you look at the fee they used in there, for more than 20 outputs, each surely a withdrawal, they could have given more than double that fee.

They can't punish people asking for withdrawals when their wallet is so messy, look at the inputs. Maybe exchanges should charge people for dust deposits after all.

[CEX]

I have made a bank withdrawal request on Dec 22 and marked as completed on Dev 27 after I sent an email to the support, and it has been another 2 weeks now, the money ($11566) still haven't arrived.  The customer support just said be patient without providing any evidence that they actually made the transfer request.   I happened to have worked in the banking industry and I know that SWIFT definitely does NOT take such a long time.

Kindly tell us your user ID or support ticket number to investigate the case.

[CEX]

hey CEX!
WILL YOU SOLVE MY PROBLEM ABOUT THE TRANSACTION OF VERY FEW FEE? I PAID 0.001 BTC TO YOU TO SEND MY GOODS. SUPPORT SAYS THERE IS NOTHING TO DO AND I SHOULD WAIT. ARE YOU KIDDING ME? WHAT KIND OF A COMPANY YOU ARE? STEALING? DO YOU CARE ABOUT YOUR CUSTOMERS? I ALREADY LOST A LOT. ARE YOU HAPPY? MOST OF THE CRYPTO INVESTORS READING THIS. DO YOU CARE THAT YOU LOSE PEOPLE WHO WANT TO INVEST VIA YOUR SERVICE? WHAT IS THIS GREEDY; PAYING ONLY 23 SATS FOR BTC TRANSFER? PEOPLE ARE ATTEMPTING TO CALL POLICE OR GO TO PROSECUTORS? DONT YOU AFRAID OF LEGAL ISSUES? YOU CLAIM THAT YOU SEND BTC IN 1 HOUR TO 24 HOURS. SO, WHERE IS MY BTC FOR GODS SAKE? ITS BEEN 10 DAYS!! SHAME ON YOU!!

https://blockchain.info/tx/7a9532803a68c995de2d1b269f765bccc61253cc27930a216ac0dea4d66baa93

you know thay you can solve this by double spend and rbf. do not lie! its not the fault of blockchain. its your fault and greedy. you know how much need to transfer btc.  everybody is waiting for your action!

It was already replaced by the transaction 340991da79fe4798be72fa8e0a9e8dfa693d95df3acc40efa0a790aa488fef4e

[smallhachi]

I have made a bank withdrawal request on Dec 22 and marked as completed on Dev 27 after I sent an email to the support, and it has been another 2 weeks now, the money ($11566) still haven't arrived.  The customer support just said be patient without providing any evidence that they actually made the transfer request.   I happened to have worked in the banking industry and I know that SWIFT definitely does NOT take such a long time.

Kindly tell us your user ID or support ticket number to investigate the case.

Support ticket number is:  563850.   I still haven't received the withdrawal, it is almost a month. 

[sarijaya4444]

I have made a bank withdrawal request on Dec 22 and marked as completed on Dev 27 after I sent an email to the support, and it has been another 2 weeks now, the money ($11566) still haven't arrived.  The customer support just said be patient without providing any evidence that they actually made the transfer request.   I happened to have worked in the banking industry and I know that SWIFT definitely does NOT take such a long time.

Kindly tell us your user ID or support ticket number to investigate the case.

Support ticket number is:  563850.   I still haven't received the withdrawal, it is almost a month. 

Any luck 

[smallhachi]

I have made a bank withdrawal request on Dec 22 and marked as completed on Dev 27 after I sent an email to the support, and it has been another 2 weeks now, the money ($11566) still haven't arrived.  The customer support just said be patient without providing any evidence that they actually made the transfer request.   I happened to have worked in the banking industry and I know that SWIFT definitely does NOT take such a long time.

Kindly tell us your user ID or support ticket number to investigate the case.

Support ticket number is:  563850.   I still haven't received the withdrawal, it is almost a month. 

Any luck 

No. Still haven't received the money.  We should start a case action against the company. 

[CEX]

I have made a bank withdrawal request on Dec 22 and marked as completed on Dev 27 after I sent an email to the support, and it has been another 2 weeks now, the money ($11566) still haven't arrived.  The customer support just said be patient without providing any evidence that they actually made the transfer request.   I happened to have worked in the banking industry and I know that SWIFT definitely does NOT take such a long time.

Kindly tell us your user ID or support ticket number to investigate the case.

Support ticket number is:  563850.   I still haven't received the withdrawal, it is almost a month. 

Any luck 

No. Still haven't received the money.  We should start a case action against the company. 

Due to the specifics of our payment providers, it may currently take longer for the funds to reach the destination. Please wait until they arrive or the support investigates the case.

[boxero]

My user id is: up121904032

Day 27.9.2018 I have sent 0.186 BTC to my CEX.IO wallet, since I wanted first to test them ( I was curious do CEX.IO lie since nobody like to get scammed) because I would invest more if CEX.IO were legit.

Next step was exchanging from BTC to USD in trade section, after that I added my Visa card, verified it and ofcourse account state was changed from basic to verified.

Same day 27.9.2018 I committed withdraw of $1000 to my linked Visa ($996 should have arrive and $4 is fee).

Today 30.9.2018 I STILL DIDN'T RECIEVED ANY MONEY wich I did withdraw to my linked card. CEX.IO is NOT RESPONDING on my tickets.

$208 has been left into my CEX.IO balance and I thought I should withdrawn those funds too. After committed withdrawn CEX.IO rejected with no reason at all.

I sent an message to customer service and I recieved trash reply.

All what I get is junk and trash replies like:
- "Thank you for contacting us. I will escalate this matter to the concerned department. The person in charge will get back to you in the nearest possible time for assistance. Your patience on this matter is greatly appreciated. Thank you for understanding. Best regards".

Now after recieving trash reply I committed again same withdraw with same amount of money $208 and funds were automatically approved wich is sketchy.


CEX.IO don't give a sh*t to solve customers problem, their customer service is real trash since CEX.IO stealing from their customers wich is proved by MINE and other customer situations with them.

If I lie those people wich explaining their own problems with CEX.IO are not lying, CEX.IO is goddamn SCAM.

What CEX.IO is trying is to SCAM then if someone is reporting CEX.IO then CEX.IO would refund the customer but only the customer wich committed report

Scam situations & reports by customers:
- https://www.reddit.com/r/cexio/comments/7z35m8/is_cexio_scam/
- https://www.reddit.com/r/cexio/comments/7o3rn3/scammed_by_cexio/
- https://www.reddit.com/r/cexio/comments/6v40s3/this_whole_cexio_is_a_scamsituation/
- https://www.reddit.com/r/Bitcoin/comments/8nddci/scam_from_cexio/
- https://bitcointalk.org/index.php?topic=2181158.0
- https://bitcointalk.org/index.php?topic=2797855.0
- https://bitcointalk.org/index.php?topic=2756135.0
- https://bitcointalk.org/index.php?topic=2726508.0

What else I can say, CEX.IO is recuriting BOTS and their strategy to create new threads with next names and smilar like that:
- PROOF CEX.IO is legit
- PROOF CEX.IO are not scam
- PROOF CEX.IO refunded me

All this can be seen on the link down below:
- https://bitcointalk.org/index.php?topic=2331480.0

CEX.IO is trying to boost their own reputation, those profiles lies over the internet forums, CEX.IO are creating youtube videos and CEX.IO lie on those videos:
- CEX.IO is great
- CEX.IO is not a fraud
- CEX.IO is legit
- CEX.IO is not scam

Everyone of us who had any experience with CEX.IO know is trash on earth since much people got burned by CEX.IO.

Here you can see history of my funds:
- https://imgur.com/a/ykuE0yz

I even commented on YouTube videos about my payment status and what happend is funny actually.

I've been blocked by those uploaders of videos where I left the comment and warned via PM.

I'm giving you an advice as to my son, NEVER use CEX.IO for anything, CEX.IO are SCAM and only a SCAM, CEX.IO will try to feed you with low fees for CC or no fees at all for bank transfers (SEPA).

And as we know for their scamming, CEX.IO will probably as  sh*t-trash human counter-use your documentations wich you've sent for verifcation proposes for their criminal proposes (Fraud).

God bless you who got scammed like me and we will get them, day by day we are closer to them, at least if we don't FATE and KARMA will do their job for them.

Sincerely Mihajlo R from Serbia wich has been SCAMMED from CEX.IO for $1208 while withdawing funds to linked card.

[CEX]

My user id is: up121904032

Day 27.9.2018 I have sent 0.186 BTC to my CEX.IO wallet, since I wanted first to test them ( I was curious do CEX.IO lie since nobody like to get scammed) because I would invest more if CEX.IO were legit.

Next step was exchanging from BTC to USD in trade section, after that I added my Visa card, verified it and ofcourse account state was changed from basic to verified.

Same day 27.9.2018 I committed withdraw of $1000 to my linked Visa ($996 should have arrive and $4 is fee).

Today 30.9.2018 I STILL DIDN'T RECIEVED ANY MONEY wich I did withdraw to my linked card. CEX.IO is NOT RESPONDING on my tickets.

$208 has been left into my CEX.IO balance and I thought I should withdrawn those funds too. After committed withdrawn CEX.IO rejected with no reason at all.

I sent an message to customer service and I recieved trash reply.

All what I get is junk and trash replies like:
- "Thank you for contacting us. I will escalate this matter to the concerned department. The person in charge will get back to you in the nearest possible time for assistance. Your patience on this matter is greatly appreciated. Thank you for understanding. Best regards".

Now after recieving trash reply I committed again same withdraw with same amount of money $208 and funds were automatically approved wich is sketchy.


CEX.IO don't give a sh*t to solve customers problem, their customer service is real trash since CEX.IO stealing from their customers wich is proved by MINE and other customer situations with them.

If I lie those people wich explaining their own problems with CEX.IO are not lying, CEX.IO is goddamn SCAM.

What CEX.IO is trying is to SCAM then if someone is reporting CEX.IO then CEX.IO would refund the customer but only the customer wich committed report

Scam situations & reports by customers:
- https://www.reddit.com/r/cexio/comments/7z35m8/is_cexio_scam/
- https://www.reddit.com/r/cexio/comments/7o3rn3/scammed_by_cexio/
- https://www.reddit.com/r/cexio/comments/6v40s3/this_whole_cexio_is_a_scamsituation/
- https://www.reddit.com/r/Bitcoin/comments/8nddci/scam_from_cexio/
- https://bitcointalk.org/index.php?topic=2181158.0
- https://bitcointalk.org/index.php?topic=2797855.0
- https://bitcointalk.org/index.php?topic=2756135.0
- https://bitcointalk.org/index.php?topic=2726508.0

What else I can say, CEX.IO is recuriting BOTS and their strategy to create new threads with next names and smilar like that:
- PROOF CEX.IO is legit
- PROOF CEX.IO are not scam
- PROOF CEX.IO refunded me

All this can be seen on the link down below:
- https://bitcointalk.org/index.php?topic=2331480.0

CEX.IO is trying to boost their own reputation, those profiles lies over the internet forums, CEX.IO are creating youtube videos and CEX.IO lie on those videos:
- CEX.IO is great
- CEX.IO is not a fraud
- CEX.IO is legit
- CEX.IO is not scam

Everyone of us who had any experience with CEX.IO know is trash on earth since much people got burned by CEX.IO.

Here you can see history of my funds:
- https://imgur.com/a/ykuE0yz

I even commented on YouTube videos about my payment status and what happend is funny actually.

I've been blocked by those uploaders of videos where I left the comment and warned via PM.

I'm giving you an advice as to my son, NEVER use CEX.IO for anything, CEX.IO are SCAM and only a SCAM, CEX.IO will try to feed you with low fees for CC or no fees at all for bank transfers (SEPA).

And as we know for their scamming, CEX.IO will probably as  sh*t-trash human counter-use your documentations wich you've sent for verifcation proposes for their criminal proposes (Fraud).

God bless you who got scammed like me and we will get them, day by day we are closer to them, at least if we don't FATE and KARMA will do their job for them.

Sincerely Mihajlo R from Serbia wich has been SCAMMED from CEX.IO for $1208 while withdawing funds to linked card.

Dear boxero,

We are sorry that you had an unpleasant experience with our platform and we will try to help you.

As you have mentioned, your transaction was initiated on the 27.9.2018 and it was successfully processed from our side. You will receive your payment, once it will be handled by a banking system. As you were informed by our customer support, card withdrawal may take up to 3 banking days and we want to highlight that weekends are not considered as a banking day.

Regarding your withdrawal of 208 USD. First attempt was declined but you have successfully withdrawn the rest of your funds on the next day.

We have located your ticket and as we can see, your case was forwarded to another team because your case needed additional attention from another department, and your request was escalated, processed and replied.

We value all of our customers and do our best in order to help them and we would like to emphasize that we are not any kind of scam, we are an official and legit company, based in the UK with all necessary licenses and certificates that can be checked by the following link:

https://cex.io/legal-security

Please be informed that we cannot discuss cases of our other users with third parties, but you can be confident that all mentioned issues were processed accordingly and we never ignored queries from our customers.

We kindly ask you to wait some more time, we are sure that you will receive your transfer soon.

Feel free to contact us in case of questions.