Since BitMesh has listed Beam, the deposit, withdrawal and trading experience is preferred and recommended by many users, as the fast withdrawal and prompt client service. BitMesh, as the brandly new Exchange Platform, always takes users' good suggestions actively, are committed to provide users better experience.
But there are some users give feedback that some withdrawal of Beam has not been arrived for a long while, here are the explanation for this issue.
Please ensure both the wallet is online when transferDeposit is automatic on BitMesh, while the Withdrawal need auditing first and then waiting for the network. If the withdrawal of Beam has not been arrived for a long while, it may not be the issue from exchange. Due to the Mimblewimble protocol, which is different from the regular blockchain, the anonymity mechanism is special, it is similar to trading face to face. If A transfer to B, B's wallet is offline, the transferred Beam will be frozen. A now can cancel the transfer, the transferred Beam will return back, or A can wait for B's wallet online, transfer will complete.
If your wallet is online, the withdrawal may wait for the confirmation of network, if the Beam has not been arrived for a long while, please raise a ticket or contact our client service to deal with it.
BitMesh is committed to provide users with better experience, please login BitMesh to enjoy your trading.
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