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Author Topic: ANTMINER S7/S9 Boards - Who repairs them !!! Surely someone does ???  (Read 494 times)
Dragonizer
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January 11, 2018, 08:02:33 PM
 #1

Hi

I have x4 S9's all with ONE faulty card/board....They still run at 9.7Th/850w......

I just went to create a repair ticket to send back faulty boards for repair and it appears i need to send the WHOLE UNIT !!!

 Surely this is incorrect !!! I would have to lose approx 40Th in mining power, pay MUCH higher postage fee's, much higher tax PLUS lose a LOT in mining power !!!!

Please tell me this is incorrect, i am VERY disgusted by this approach by Bitmain !!!!

 Any advice very welcome.

 

 
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January 11, 2018, 08:05:32 PM
Merited by suchmoon (1)
 #2

bitmainwarranty.com will repair them (if they can) for a fee.  Fee varies by issue (I think they more or less make it up).  But I've had them fix boards for a reasonable price before.
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January 11, 2018, 08:29:42 PM
 #3

bitmainwarranty.com will repair them (if they can) for a fee.  Fee varies by issue (I think they more or less make it up).  But I've had them fix boards for a reasonable price before.

Yep, this.  You could send 1/2 back at a time, leaving you with some hashing power. 
Dragonizer
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January 11, 2018, 08:34:51 PM
 #4

I should of taken a screenshot of the page/link that stated that S9's, S7's needed the WHOLE unit, think L3+ was baords...

I have proved it's faulty boards...

So you CAN actually send a board and NOT the whole unit ?

Logged back into Bitmain and selected - 'Guidance for repair'

'2.      Prepare the shipment.
a. Pack the parts carefully. Shipment damage will void the warranty. If PINs are damaged on the hash board, we cannot repair or replace the board and you will need to make a claim with your shipper. Here is a video demonstrating how to pack the hash board: How to pack?

b. For the miner, if your miner is:
S9: Ship the whole machine
T9: Ship the whole machine
R4: Ship the whole machine
L3+: Ship ONLY the defective part or the whole machine

D3: Ship ONLY the defective part or the whole machine
S7: Ship ONLY the defective part, please do NOT ship the whole machine

c. Click 'Print' on upper-right corner to print two copy of Repair Ticket. Stick one copy outside the package and put the other copy inside the package. The package will be rejected if there is no two copy of Repair Ticket.

d. Please be sure to declare value “within $45” and describe the product as “Warranty part” on the waybill, otherwise the extra customs clearance fees will be billed to the client.

e. Be sure mark "deliveries are made on working days only" and "Antminer" on the items description of the waybill. We are not liable for any delay due to this information not being included on the package.

f. We will not accept "Freight Collect", the packages will be sent back to the sender if you use it. Per the terms of our warranty coverage you need to pay for the shipment to us. We will pay for the return shipment once the repair is complete, subject to warranty coverage.

g. Please do NOT ship products of a company other than Bitmain. Packages containing products of other companies will be returned to the sender or discarded.

h. We are not able to send more than 60 miners to the same customer one day, please do not ship more than 60 miners together to avoid delay in '


Huh
Aurel577
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January 11, 2018, 08:46:08 PM
 #5

I sent my bad S9 board only to Bitmainwarranty and they fixed it. I did not have to send the whole miner. I just looked on the website and they show you how to pack the boards

https://bitmainwarranty.com/how-to-prepare-item-for-sending-to-bitmainwarranty/

(They charged me I think like $175 total and after a week the board went out again. Sent it back in and got charged another $125 I think and it’s worked great since.)

Unlock my old account please:
Aurel57
Dragonizer
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January 11, 2018, 09:25:31 PM
 #6

I sent my bad S9 board only to Bitmainwarranty and they fixed it. I did not have to send the whole miner. I just looked on the website and they show you how to pack the boards

https://bitmainwarranty.com/how-to-prepare-item-for-sending-to-bitmainwarranty/

(They charged me I think like $175 total and after a week the board went out again. Sent it back in and got charged another $125 I think and it’s worked great since.)

Wow, NEVER seen that page/site location before...

I remember sending S2 boards back years ago at $30 repair..lol..

Where did you send yours as i think they have two repair centres ??

Cheers
Dragonizer
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January 11, 2018, 09:37:20 PM
 #7

It is like two different sites !!!

I am in UK...I alway's order through -

https://www.bitmain.com/

Your link is totally new to me afyer YEARS of ordering -

https://bitmainwarranty.com/

The main site has NO link to the bitmainwarranty site ??

Even more confused ??

Thanks for replying.
wavelengthsf
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January 11, 2018, 09:43:37 PM
 #8

Bitmain Warranty is not associated with Bitmain at all - its a separate company.
Dragonizer
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January 11, 2018, 10:28:29 PM
 #9

Bitmain Warranty is not associated with Bitmain at all - its a separate company.

I am aware they do not repair and they have two places...

So Bitamins main purchasing site will eventuqlly lead mr to your site above ?

It is NO WHERE on Bitmains site.
A.Delaney
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January 11, 2018, 10:39:15 PM
 #10

Bitmain Warranty is not associated with Bitmain at all - its a separate company.

I am aware they do not repair and they have two places...

So Bitamins main purchasing site will eventuqlly lead mr to your site above ?

It is NO WHERE on Bitmains site.

It is not going to be on Bitmains site because they are not the same company. Bitmain Warranty is in Colorado USA. Not in China. They are an American company that sells and repairs miners.
Dragonizer
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January 12, 2018, 12:24:31 AM
 #11

Bitmain Warranty is not associated with Bitmain at all - its a separate company.

I am aware they do not repair and they have two places...

So Bitamins main purchasing site will eventuqlly lead mr to your site above ?

It is NO WHERE on Bitmains site.

It is not going to be on Bitmains site because they are not the same company. Bitmain Warranty is in Colorado USA. Not in China. They are an American company that sells and repairs miners.
ou
I know they outsource repair's....BUT i have to go through the sellers return procedure.
Aurel577
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January 12, 2018, 12:33:15 AM
 #12

Bitmain Warranty is not associated with Bitmain at all - its a separate company.

I am aware they do not repair and they have two places...

So Bitamins main purchasing site will eventuqlly lead mr to your site above ?

It is NO WHERE on Bitmains site.

It is not going to be on Bitmains site because they are not the same company. Bitmain Warranty is in Colorado USA. Not in China. They are an American company that sells and repairs miners.
ou
I know they outsource repair's....BUT i have to go through the sellers return procedure.

Yes its in Colorado USA but you have to weight the cost of loss mining sending the whole miner back compared to paying to get 1 board fixed and while still mining with 2 boards

Unlock my old account please:
Aurel57
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January 12, 2018, 10:48:10 AM
 #13

Yep just made reply of Bitmain -

 Maria (Bitmain)

Jan 12, 14:09 CST
Dear ,
1.We are sorry, if S9's hash board broken, u need to ship the whole miner back for repair.
Could you please send the screen shot of miner status and photo of SN no. to me first?

2.
Please try the third way in the instructions below to reset your machine.
https://enforum.bitmain.com/bbs/topics/3957
 then upgrade the firmware.
https://file.bitmain.com/shop-file-server/firmwares/Antminer%20S9/Firmware/00720170428120943064Xx38xD7Y0683/Antminer-S9-all-201711171757-autofreq-user-Update2UBI-NF.tar.gz

3.If the miner still does not work, please switch the control board with the control board from a good S9 to test.
If the miner works, please create the repair ticket: https://support.bitmain.com/hc/en-us/articles/115000024827-How-to-apply-specific-replacement-within-warranty
Please reply with the ticket number and a picture of the miner SN tag that shows the hash rate. Once we confirm the warranty we will approve shipment.

4.If the controller does not solve the issue please return the complete machine for repair. Please follow these instructions to create the repair ticket and ship the miner back to us: https://shop.bitmain.com/workOrderGuide.htm


Note: Make sure the information in your Repair Ticket matches the contents of the shipment, so as to avoid further delay.

Best Regards,
Maria
Bitmain
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January 14, 2018, 06:14:12 PM
Merited by Aurel577 (1)
 #14

If we charged you 2x on the same hash PCB, please let us know the Order Number (invoice number) I will escalate this to get you the refund for the 2nd time payment. 


I sent my bad S9 board only to Bitmainwarranty and they fixed it. I did not have to send the whole miner. I just looked on the website and they show you how to pack the boards

https://bitmainwarranty.com/how-to-prepare-item-for-sending-to-bitmainwarranty/

(They charged me I think like $175 total and after a week the board went out again. Sent it back in and got charged another $125 I think and it’s worked great since.)

Antminer & DragonMint Repair  E-mail: support@myrig.com   T: @MyRig_com
Return Address: MyRig 3700 Quebec Street, Unit 100-239, Denver, Colorado 80207, USA
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January 15, 2018, 04:32:20 AM
 #15

We also prefer bitmainwarranty.com over bitmain (proper). They’re much faster and the saved time is worth the fee.

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January 15, 2018, 01:27:58 PM
 #16

Bitmain Warranty is not associated with Bitmain at all - its a separate company.

I am aware they do not repair and they have two places...

So Bitamins main purchasing site will eventuqlly lead mr to your site above ?

It is NO WHERE on Bitmains site.

I'm just a noob, but my e9 might have a bad board, and when I was looking for a replacement I saw s9 replacement boards for 125-150 usd on ebag. New, they say. If you have to pay that anyways - and ship your miners out - it might be cheaper and faster to buy that and replace yourself.
Good luck. 
Aurel577
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January 15, 2018, 03:57:51 PM
Last edit: January 15, 2018, 04:37:30 PM by Aurel577
 #17

If we charged you 2x on the same hash PCB, please let us know the Order Number (invoice number) I will escalate this to get you the refund for the 2nd time payment.  


I sent my bad S9 board only to Bitmainwarranty and they fixed it. I did not have to send the whole miner. I just looked on the website and they show you how to pack the boards

https://bitmainwarranty.com/how-to-prepare-item-for-sending-to-bitmainwarranty/

(They charged me I think like $175 total and after a week the board went out again. Sent it back in and got charged another $125 I think and it’s worked great since.)

Wow that is great if you would as it was the same board and same problem after 1 week. Here is the information which I will send you a PM also

     Invoice #4017 6/20/2017

Repair     $225.00
Less          -50.00
Shipping     25.00
Total paid $200.00

Then invoice #4523 7/25/2017

Repair.    $175.00
Shipping.    25.00
Total paid $200.00
*then you refunded me $50 next day so only paid $150.00 second time* board has worked since fixed second time.

Unlock my old account please:
Aurel57
Aurel577
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January 15, 2018, 04:40:01 PM
Last edit: January 16, 2018, 05:07:33 PM by Aurel577
 #18

Bitmain Warranty is not associated with Bitmain at all - its a separate company.

I am aware they do not repair and they have two places...

So Bitamins main purchasing site will eventuqlly lead mr to your site above ?

It is NO WHERE on Bitmains site.

I'm just a noob, but my e9 might have a bad board, and when I was looking for a replacement I saw s9 replacement boards for 125-150 usd on ebag. New, they say. If you have to pay that anyways - and ship your miners out - it might be cheaper and faster to buy that and replace yourself.
Good luck.  

I do not think you can buy a working S9 board for $125-150. It’s either a scam or in the fine  print a non-working boards.

Unlock my old account please:
Aurel57
Aurel577
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January 15, 2018, 05:21:12 PM
 #19

We also prefer bitmainwarranty.com over bitmain (proper). They’re much faster and the saved time is worth the fee.

I agree once you do the math it’s well worth it.

Unlock my old account please:
Aurel57
Aurel577
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January 16, 2018, 05:08:08 PM
Last edit: January 16, 2018, 07:01:25 PM by Aurel577
 #20

Bitmain Warranty is not associated with Bitmain at all - its a separate company.

I am aware they do not repair and they have two places...

So Bitamins main purchasing site will eventuqlly lead mr to your site above ?

It is NO WHERE on Bitmains site.

I'm just a noob, but my e9 might have a bad board, and when I was looking for a replacement I saw s9 replacement boards for 125-150 usd on ebag. New, they say. If you have to pay that anyways - and ship your miners out - it might be cheaper and faster to buy that and replace yourself.
Good luck.  

I do not think you can buy a working S9 board for $125-150. It’s either a scam or in the fine  print a non-working boards.

the link you sent me in PM was for a S9 Control board not the hash boards. https://www.ebay.com/itm/Dashboard-Antminer-S9-Data-Circuit-IO-Control-Board-Bitcoin-Miner-Parts-S9/401471783495?_trkparms=aid%3D222007%26algo%3DSIM.MBE%26ao%3D2%26asc%3D44040%26meid%3D7e0f27db77324bc19f864bae3c4e3ede%26pid%3D100005%26rk%3D6%26rkt%3D6%26sd%3D173101007065&_trksid=p2047675.c100005.m1851

Unlock my old account please:
Aurel57
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