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rockxie (OP)
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August 13, 2013, 06:09:33 PM
Last edit: September 24, 2013, 01:56:04 AM by rockxie |
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I use coinbase.com to recieve bitcoins,and finaly I met a problem of "unconfirmed transaction" , so that I can't send my bitcoins to any address now .The status was "pending " for 24h,and then the transaction will be cancel. I was troubled by this problem for days(>5 days) ,and I wrote emails to coinbase.com, but didn't get any reply from them. What happened ? Is coinbase.com still alive ?  [2013/9/24 edit] So finally the problem seems to have been resolved. Here was reply: It was somehow recorded in your balance twice adding 85.44 BTC twice to your account. So when you tried to send the additional 85 BTC out of your account, it was staying pending because those bitcoin were already spent.
And my account was adjust to 0.2btc  Perhaps this was the trueth , but I have been unable to reconciliation now ,as too many transations in my account. Anyway this post is ended now,Thanks for your attention. |
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I HATE TABLES I HATE TABLES I HA(╯°□°）╯︵ ┻━┻ TABLES I HATE TABLES I HATE TABLES
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xanto
Member
 Offline
Activity: 216
Merit: 11
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August 13, 2013, 06:11:43 PM |
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I use coinbase.com to recieve bitcoins,and finaly I met a problem of "unconfirmed transaction" , so that I can't send my bitcoins to any address now .The status was "pending " for 24h,and then the transaction will be cancel. I was troubled by this problem for days(>5 days) ,and I wrote emails to coinbase.com, but didn't get any reply from them. What happened ? Is coinbase.com still alive ? Did they cancel the transaction or do you still have the transaction saying pending? |
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rockxie (OP)
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August 13, 2013, 06:18:02 PM |
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Transactions will be canceled automaticlly after 24 hours ,and then bitcoins return to my account.
I can't send any bitcoins now ,when I send ,it shows "pending" ,and then it will be canceled after 24 hours later.
I was very surprised that coinbase.com didn't reply the email and help posts more than 2days.
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tclo
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August 14, 2013, 01:40:06 AM |
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I was having this problem two or three days ago. It even told me that I had the bitcoins in my account and let me try to transfer them, but of course they never went anywhere and those transactions were removed from my history.
They finally showed up about 12 hrs later and Coinbase wrote me back and said they were having problems with "blockchain sync" or something like that. I don't buy it but seems like it was working correctly the last couple of days.
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xanto
Member
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Activity: 216
Merit: 11
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August 14, 2013, 05:50:17 AM |
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Yeah, wait a few days and see what happens.
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rockxie (OP)
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August 19, 2013, 02:18:18 AM |
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I'm really very disappointed with their service, I has been their loyal customers, but now the problem lasted two weeks and still have failed to solve,.
really really disappointed!
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btcton
Legendary
Offline
Activity: 1288
Merit: 1007
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August 19, 2013, 03:32:17 AM |
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My bank account got unlinked out of nowhere. I have no idea why.
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The signature campaign posters adding useless redundant fluff to their posts to reach their minimum word count are lowering my IQ.
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faiza1990
Sr. Member
Offline
Activity: 420
Merit: 250
★☆★777Coin★☆★
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August 20, 2013, 11:25:23 PM |
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you need to wait then check what happen patience is important  |
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rockxie (OP)
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August 21, 2013, 09:33:07 AM |
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you need to wait then check what happen patience is important More than 15days , I met this problem again and again. I can't send my bitcoins out. I don't know when I can get my bitcoins back. |
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btcton
Legendary
Offline
Activity: 1288
Merit: 1007
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August 21, 2013, 03:19:57 PM |
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Have been waiting since saturday. Still no response from support.
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The signature campaign posters adding useless redundant fluff to their posts to reach their minimum word count are lowering my IQ.
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rockxie (OP)
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August 22, 2013, 11:58:28 AM |
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jeeezus, what's wrong with it?  can anyone talk to them? |
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Franktank
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August 22, 2013, 01:08:25 PM |
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jeeezus, what's wrong with it? can anyone talk to them? Are you verified? I would suggest speaking with Coblee, he's technically not Customer Support but he may be able to provide some advice. |
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Mooshire
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August 22, 2013, 01:24:45 PM |
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I remember when everyone was saying to use coinbase. All the good places seem to go to shit after a while.
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rockxie (OP)
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August 25, 2013, 12:39:18 PM |
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I am very disappointed with coinbase , it's time to leave now. I have still 94BTC that can't withdraw.
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joesmoe2012
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August 25, 2013, 12:53:31 PM |
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I am very disappointed with coinbase , it's time to leave now. I have still 94BTC that can't withdraw.
Damm, just consider them gone, may as well send them over to me :p |
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rockxie (OP)
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August 26, 2013, 09:49:47 AM |
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seems like a sync bug . I sended many emails to them ,they replied 2 emails said that problems had been resolved ,but didn't.
I send bitcoin one by one ,and the 10th met this problem again. have 85.78 can't be sended now.
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btcton
Legendary
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Activity: 1288
Merit: 1007
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August 27, 2013, 02:52:54 AM |
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Their e-mail response time seems to be around one week. At least they do reply to you.
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The signature campaign posters adding useless redundant fluff to their posts to reach their minimum word count are lowering my IQ.
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tclo
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August 27, 2013, 09:14:47 AM |
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They just banned one of my bank accounts out of the blue today saying that my order was "high risk". I'm in the USA and never done anything unusual with my account. Oh well whatever.
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Olaf (Coinbase)
Newbie
Offline
Activity: 36
Merit: 0
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August 28, 2013, 09:11:41 PM |
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They just banned one of my bank accounts out of the blue today saying that my order was "high risk". I'm in the USA and never done anything unusual with my account. Oh well whatever.
Olaf from Coinbase here. I'm sorry about the cancellation. We use machine learning algorithms to determine risk, and their ability to differentiate a scammer from a legitimate user is getting better, but isn't perfect. Shoot me a PM with enough of your email address that I can find your account, or send a note to support[at]coinbase.com, and I'll review your account. I also apologize for the delays in support responses in the last couple weeks - we are actively hiring additional support staff. |
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Franktank
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August 29, 2013, 03:20:03 AM |
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Olaf,
Any thoughts on rockxie's situation?
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