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Author Topic: Kraken: Please forget the upgrade and restore service of the previous platform.  (Read 64 times)
bedroid (OP)
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January 13, 2018, 09:41:44 AM
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Personally I would rather see the website come back online using the old buggy software than see it remain offline for another hour. The status.kraken.com page has not been updated in 13 hours and the website has been offline for more than 50 hours.

The upgrade did not work. Please restore the original version, even if it is filled with bugs. If Kraken does not want to lose every single customer they have they need to fix this RIGHT NOW.
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January 13, 2018, 07:46:12 PM
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Hi bedroid.

We're so sorry for the long delay in getting back online. As you can see now, we're up and running.

If you are experiencing bugs, please get help or report them by submitting a request at https://support.kraken.com.

Please read through our latest blog post for details on how long it will take for certain features to return to normal. Withdrawals will be initiated after 12 hours and margin liquidations will be paused for at least 48 hours.

Please note that everyone should be extremely careful with market orders and double-check limit order prices in an illiquid market.

If you need anything else please post on our Bitcointalk thread.

Thank you all for your patience. Enjoy the free trading until the end of the month!

Unlock futures trading with Kraken's Crypto Facilities acquisition!
Do you need support? Please open a ticket here and escalate that ticket using this form.
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