Hi, i want to find out if there are more people out there with bad experiences with Minergate.
My Bytecoins and Moneros where withdrawn without permission. I wrote the support and they replied:
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Esther Yusefovsky (Minergate.com)
Jan 8, 02:09 CET
Dear Client,
Thank you for the provided information. We have investigated the problem. There was a withdrawal made from your account, you can check it on your Dashboard as well. According to the activity history, it seems that your account was compromised.
Although as the person who took your money had withdrawn it to an external wallet, unfortunately, there is no way for us to retrieve the crypto coins. IP address is quite useless to investigate, as it is unique on the system, the hacker's changing it.
Please be very attentive to the security of your account, as you would to the security of your bank account. Never use the same password that you have already used for any other service and do not click on 'Change password' links that may arrive to your mail if you haven't asked for a password reset. Also please avoid installing the applications on computers which you cannot control, as your account may become a subject to malicious activity in such case.
We also strongly recommend to enable 2-step verification for your account, you can do it in your Dashboard> Profile. Here is a tutorial that might help you if you experience any difficulties https://minergate.com/blog/secure-your-coins/
Another option is email confirmation for the withdrawals. Each time a transfer or withdrawal attempt is made, you will need to confirm it via email. It can also be enabled in your profile on the website.
We are very sorry that this happened to you on our pool. We stand against scammers and hackers and manage MinerGate as a platform where anybody can make profit with their hardware, not scammy activity.
Best regards,
MinerGate support team
----The "funny" thing is… guessing my PW is nearly impossible because i NEVER use the same PW on different services… So how can this happen? So i think that somebody inside Minergate or Minergate itself stole my Coins.
Let me know if there are others with the same story
I heard a lot about them stealing hashes from users.
Mostly noobs or some testers use that service because it is easy to download and run almost instantly.
But this is a different one, probably they may have someone inside doing this for selective users and having fun
With all these experiences and stories, I would suggest all the new comers stay away from these blood sucking parasites. Good Luck.
