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Author Topic: CEX.IO SCAM ALERT  (Read 626 times)
Crypto_Analyzer
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January 21, 2018, 11:16:27 AM
Last edit: January 21, 2018, 11:53:35 AM by Crypto_Analyzer
 #1

Unfortunately, we must acknowledge that CEX stole our money. It's time to send a lawsuit against CEX. I will create a list of CEX debts and pass it to a law office in the UK. It is very important to publicize the CEX case in the social media so that other users do not lose their money. Personally, I will collect materials and send them to several large traditional media, I have personal contact with the Polish biggest newspaper and radio station. We are looking for people from Ukraine who will coordinate a court case in Ukraine against the Ukrainian company CEX and personally against its CEO Oleksandr Lutskevych, and someone from the UK who has contacts in local media and will want to set up a CEX case on our behalf. You have to organize and run a procedure to cut off this company from our money. Please send the following data to the email address: cexscam@cryptoanalyzer.info
1. Name and Surname
2. Date and amount of the deposit / withdrawal
3. cex account ID, deposit / withdrawal method
4. Please attach screenshots with a visible CEX account ID number and the amount of the deposit that has not been credited to the cex account or a visible withdrawal from the CEX account that has not been credited to your bank account (Payments tab).
The data will be used only to start a lawsuit in the UK and Ukraine, and to block their accounts in Poland and Germany which I noted during correspondence with other users.


I will also write to the reddit administration, bitcointalk, trustpilot and several smaller websites for a warning on the main page in the CEX case and link to this post.

TELEGRAM CHANNEL FOR PEOPLES WHO LOST MONEY WITH CEX: https://t.me/joinchat/AAAAAEYg2eIeIvLiWdTwGQ
Facebook group: https://www.facebook.com/groups/142148616441271/?notif_id=1516392798070901&notif_t=group_r2j_approved
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January 22, 2018, 01:40:05 PM
 #2

It is surprising to see this topic empty.

There are too many topics that shows many open cases, missed transactions and unknown deliveries.
https://bitcointalk.org/index.php?topic=1945546.msg28453300#msg28453300
https://bitcointalk.org/index.php?topic=2696038.msg27553262#msg27553262
https://bitcointalk.org/index.php?topic=2773236.msg28354398#msg28354398
https://bitcointalk.org/index.php?topic=318010.msg28496085#msg28496085

(there are also many other victims in same topics)


I am also one of those victims. I will send you details shortly.
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January 22, 2018, 02:24:40 PM
 #3

 I think, CEX plays with our money, bought cryptocurrencies, waited for growth and failed. If the buble bursts, they will declare bankruptcy and disappear. Be hurry and share the CEX SCAM info where you can. It's important to warn their new users.
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January 22, 2018, 05:58:55 PM
 #4

We would like to remind once again that CEX.IO is not a scam and we are just facing temporary issues associated with the increased growth to which we appeared to be unprepared.
As soon as the complicated situation comes to an end and we deal with every single issue that was reported by the users, we will make our best to ensure that such situation will not appear again in the future.
We understand that dealing with the money of our users requires from us to take the responsibility. Still, not every time everything depends solely on us. There are sometimes the external factors we are unable to overcome.
Unfortunately, it comes at the expense to our customers, and we are constantly looking for the ways to ensure faster processing of payments and flawless working of the platform.
We understand the concerns our users have with the money, and we are doing everything possible to ensure they receive their money. Many of the users have already had a chance to ensure that we are doing our job. In this situation, we ask for your patience as it will help us to concentrate on the issues that need to be resolved.

We are grateful for your understanding and staying with us through this complicated period.

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January 22, 2018, 07:58:25 PM
 #5

We would like to remind once again that CEX.IO is not a scam and we are just facing temporary issues associated with the increased growth to which we appeared to be unprepared.
As soon as the complicated situation comes to an end and we deal with every single issue that was reported by the users, we will make our best to ensure that such situation will not appear again in the future.
We understand that dealing with the money of our users requires from us to take the responsibility. Still, not every time everything depends solely on us. There are sometimes the external factors we are unable to overcome.
Unfortunately, it comes at the expense to our customers, and we are constantly looking for the ways to ensure faster processing of payments and flawless working of the platform.
We understand the concerns our users have with the money, and we are doing everything possible to ensure they receive their money. Many of the users have already had a chance to ensure that we are doing our job. In this situation, we ask for your patience as it will help us to concentrate on the issues that need to be resolved.

We are grateful for your understanding and staying with us through this complicated period.

We are rely fed up with the same story...
If there is that much demand, then recruit 100 people or 1000 people or 10000 people but DO NOT HOLD OUR MONEY!
It is obvious that you use our money for daily interests, crypto trading or whatever...
Even small exchanges in Mozambik process their withdrawals with automated API's and I have been waiting for a Crypto Capital withdraw for days...
If you are not going to let us withdraw our money in a reasonable time, then do not accept any type of deposits...
IT IS 2018, YOU CAN NOT HOLD PEOPLE'S MONEY FOR DAYS-WEEKS-MONTHS... YOU SHOULD ALSO PAY BACK WITH A PENALTY FOR THE INTEREST
Cex IO is a one way dark hole - Your money goes into it but never comes back
Process my payment please:
Transaction ID: 5470201897
User: up110029869
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January 22, 2018, 08:16:15 PM
 #6

Here is the links to create requests:

MI5 WebSite: https://www.mi5.gov.uk/

InterPol WebSite: https://www.interpol.int/

Uk National Crime Agency & Financial Investigation: http://www.nationalcrimeagency.gov.uk/about-us/what-we-do/economic-crime/ukfiu
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January 23, 2018, 05:26:57 AM
 #7

We would like to remind once again that CEX.IO is not a scam and we are just facing temporary issues associated with the increased growth to which we appeared to be unprepared.
As soon as the complicated situation comes to an end and we deal with every single issue that was reported by the users, we will make our best to ensure that such situation will not appear again in the future.
We understand that dealing with the money of our users requires from us to take the responsibility. Still, not every time everything depends solely on us. There are sometimes the external factors we are unable to overcome.
Unfortunately, it comes at the expense to our customers, and we are constantly looking for the ways to ensure faster processing of payments and flawless working of the platform.
We understand the concerns our users have with the money, and we are doing everything possible to ensure they receive their money. Many of the users have already had a chance to ensure that we are doing our job. In this situation, we ask for your patience as it will help us to concentrate on the issues that need to be resolved.

We are grateful for your understanding and staying with us through this complicated period.

If you explain the status well on your system, that is something different. However, when you say transaction completed and give no clear answer to any question and if money is lost; then this means CEX.IO is SCAM. If there is any other explanation for your current status, please share. (e.g. explain external factors, share status transparently, do not lie etc.)

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January 23, 2018, 11:39:32 AM
 #8

We would like to remind once again that CEX.IO is not a scam and we are just facing temporary issues associated with the increased growth to which we appeared to be unprepared.
As soon as the complicated situation comes to an end and we deal with every single issue that was reported by the users, we will make our best to ensure that such situation will not appear again in the future.
We understand that dealing with the money of our users requires from us to take the responsibility. Still, not every time everything depends solely on us. There are sometimes the external factors we are unable to overcome.
Unfortunately, it comes at the expense to our customers, and we are constantly looking for the ways to ensure faster processing of payments and flawless working of the platform.
We understand the concerns our users have with the money, and we are doing everything possible to ensure they receive their money. Many of the users have already had a chance to ensure that we are doing our job. In this situation, we ask for your patience as it will help us to concentrate on the issues that need to be resolved.

We are grateful for your understanding and staying with us through this complicated period.

We are rely fed up with the same story...
If there is that much demand, then recruit 100 people or 1000 people or 10000 people but DO NOT HOLD OUR MONEY!
It is obvious that you use our money for daily interests, crypto trading or whatever...
Even small exchanges in Mozambik process their withdrawals with automated API's and I have been waiting for a Crypto Capital withdraw for days...
If you are not going to let us withdraw our money in a reasonable time, then do not accept any type of deposits...
IT IS 2018, YOU CAN NOT HOLD PEOPLE'S MONEY FOR DAYS-WEEKS-MONTHS... YOU SHOULD ALSO PAY BACK WITH A PENALTY FOR THE INTEREST
Cex IO is a one way dark hole - Your money goes into it but never comes back
Process my payment please:
Transaction ID: 5470201897
User: up110029869

We understand your concerns and are doing everything possible to ensure that everything flows smoothly. Still, not always and not everything depends on us, especially with respect to the cases that involve financial transactions. While you are waiting for the confirmation of the payment, you can ask to reverse the transaction, and the funds will be turned back to your account. Then you will be able to withdraw them using another payment method.

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Kutillo
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January 23, 2018, 04:54:12 PM
 #9

We would like to remind once again that CEX.IO is not a scam and we are just facing temporary issues associated with the increased growth to which we appeared to be unprepared.
As soon as the complicated situation comes to an end and we deal with every single issue that was reported by the users, we will make our best to ensure that such situation will not appear again in the future.
We understand that dealing with the money of our users requires from us to take the responsibility. Still, not every time everything depends solely on us. There are sometimes the external factors we are unable to overcome.
Unfortunately, it comes at the expense to our customers, and we are constantly looking for the ways to ensure faster processing of payments and flawless working of the platform.
We understand the concerns our users have with the money, and we are doing everything possible to ensure they receive their money. Many of the users have already had a chance to ensure that we are doing our job. In this situation, we ask for your patience as it will help us to concentrate on the issues that need to be resolved.

We are grateful for your understanding and staying with us through this complicated period.

We are rely fed up with the same story...
If there is that much demand, then recruit 100 people or 1000 people or 10000 people but DO NOT HOLD OUR MONEY!
It is obvious that you use our money for daily interests, crypto trading or whatever...
Even small exchanges in Mozambik process their withdrawals with automated API's and I have been waiting for a Crypto Capital withdraw for days...
If you are not going to let us withdraw our money in a reasonable time, then do not accept any type of deposits...
IT IS 2018, YOU CAN NOT HOLD PEOPLE'S MONEY FOR DAYS-WEEKS-MONTHS... YOU SHOULD ALSO PAY BACK WITH A PENALTY FOR THE INTEREST
Cex IO is a one way dark hole - Your money goes into it but never comes back
Process my payment please:
Transaction ID: 5470201897
User: up110029869

We understand your concerns and are doing everything possible to ensure that everything flows smoothly. Still, not always and not everything depends on us, especially with respect to the cases that involve financial transactions. While you are waiting for the confirmation of the payment, you can ask to reverse the transaction, and the funds will be turned back to your account. Then you will be able to withdraw them using another payment method.

I have just requested a reversal.
Request No: 642492
Please follow up and get in touch with the related department
Crypto_Analyzer
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January 25, 2018, 02:50:19 PM
 #10

Read posts in our facebook group: https://www.facebook.com/groups/142148616441271/?multi_permalinks=145091206147012&comment_id=145270282795771&notif_id=1516889802677647&notif_t=feedback_reaction_generic&ref=notif

Users have already reported more than USD 1.2 million in losses. We contact the Polish  Bank Spoldzielczy and lawyers.

How cex treats their customers:
https://s19.postimg.org/51xh01fhv/screenshot_1115.png
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January 25, 2018, 07:40:26 PM
 #11

Hey man have you had any luck. There has been some positive news today. Some people are getting refunds those that have recently made withdrawals. I think for the ones which have been completed ages ago they are probably going to wire them to our accounts.
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February 12, 2018, 01:07:17 PM
Last edit: February 12, 2018, 01:30:54 PM by tomkurus
 #12

Bitcoin Confirmed By Blockchain Network But On Hold By CEX.IO

I deposit 2 bitcoins into CEX.IO (address 3FjstJuHpz9DojCzSidouzHwNpnybxXcsS) on 17-Jan-2018. It had been confirmed on blockchain with more than 4000 confirmations. Today is 12-Feb-2018. The deposit is still pending.

(https://blockchain.info/tx/5d29dabac54f1f0d60fd61b362b3cac7bc574c59197b32357ad6879d87773b7d)

As indicate in CEX.IO limits and commissions table, deposit of BTC is unlimited. (https://cex.io/finance/limits-commissions#/currency/BTC). Furthermore, I owned Verified account.

However, the bitcoin is on hold. CEX.IO does not practice what it writes on its own website.

If not able to deposit, please send back the bitcoin to 1KqqZAXjUSXXQW4vjHiWzuNG8UqvrAoZkp instead of on hold.

CEX IO Transaction ID 5451173440. Ticket request #644144 and #631151. Account up102627505.

I had posted the screenshot at https://www.facebook.com/groups/mwbusiness/permalink/1617343678359961/. I will keep it pinned at Facebook group until it is resolved.

Anyone has the email of Oleksandr Lutskevych? I'm thinking of escalation.
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February 12, 2018, 03:06:15 PM
 #13

Bitcoin Confirmed By Blockchain Network But On Hold By CEX.IO

I deposit 2 bitcoins into CEX.IO (address 3FjstJuHpz9DojCzSidouzHwNpnybxXcsS) on 17-Jan-2018. It had been confirmed on blockchain with more than 4000 confirmations. Today is 12-Feb-2018. The deposit is still pending.

(https://blockchain.info/tx/5d29dabac54f1f0d60fd61b362b3cac7bc574c59197b32357ad6879d87773b7d)

As indicate in CEX.IO limits and commissions table, deposit of BTC is unlimited. (https://cex.io/finance/limits-commissions#/currency/BTC). Furthermore, I owned Verified account.

However, the bitcoin is on hold. CEX.IO does not practice what it writes on its own website.

If not able to deposit, please send back the bitcoin to 1KqqZAXjUSXXQW4vjHiWzuNG8UqvrAoZkp instead of on hold.

CEX IO Transaction ID 5451173440. Ticket request #644144 and #631151. Account up102627505.

I had posted the screenshot at https://www.facebook.com/groups/mwbusiness/permalink/1617343678359961/. I will keep it pinned at Facebook group until it is resolved.

Anyone has the email of Oleksandr Lutskevych? I'm thinking of escalation.

The measure is necessary as the Compliance department needs to ensure that the funds you are operating with were received in a legal way. As soon as they clarify all the necessary infos, the transaction will be completed.

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tomkurus
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February 13, 2018, 12:06:54 AM
Last edit: February 13, 2018, 01:23:55 AM by tomkurus
 #14

Bitcoin Confirmed By Blockchain Network But On Hold By CEX.IO

I deposit 2 bitcoins into CEX.IO (address 3FjstJuHpz9DojCzSidouzHwNpnybxXcsS) on 17-Jan-2018. It had been confirmed on blockchain with more than 4000 confirmations. Today is 12-Feb-2018. The deposit is still pending.

(https://blockchain.info/tx/5d29dabac54f1f0d60fd61b362b3cac7bc574c59197b32357ad6879d87773b7d)

As indicate in CEX.IO limits and commissions table, deposit of BTC is unlimited. (https://cex.io/finance/limits-commissions#/currency/BTC). Furthermore, I owned Verified account.

However, the bitcoin is on hold. CEX.IO does not practice what it writes on its own website.

If not able to deposit, please send back the bitcoin to 1KqqZAXjUSXXQW4vjHiWzuNG8UqvrAoZkp instead of on hold.

CEX IO Transaction ID 5451173440. Ticket request #644144 and #631151. Account up102627505.

I had posted the screenshot at https://www.facebook.com/groups/mwbusiness/permalink/1617343678359961/. I will keep it pinned at Facebook group until it is resolved.

Anyone has the email of Oleksandr Lutskevych? I'm thinking of escalation.

The measure is necessary as the Compliance department needs to ensure that the funds you are operating with were received in a legal way. As soon as they clarify all the necessary infos, the transaction will be completed.


Hi CEX.IO, just a few points:

A. I had an Verified account and the CEX.IO website stated deposit / withdrawal of BTC is unlimited. So, do I still need to be verified every time when I make deposit / withdrawal? In this case, just a 2 BTC which is crypto currency. Industry standard (reputable cryto currency exchanges) show us that deposit of crypto currency is very fast, as long as it is confirmed by blockchain network.

B. Every time when I submitted new documents, there will be new questions asked to verify here and there. And every time it takes almost 1 week for CEX.IO to reply with new questions. So, how long still needed to ask new questions and reply?

C. So far, documents I had submitted to CEX.IO are:

(a) Ticket 631151 (dated 17 Jan 2018):
1. Bank statement Dec 2017 (pdf),
2. CEX transactions details (xlsx),
3. Payslip Dec 2017 (pdf),
4. Salary bank account statement - Dec (pdf),
5. Salary bank account statement - Nov (pdf),
6. Salary bank account statement - Oct (pdf)

(b) Ticket 565299 (dated 26 Dec 2017):
1. Bank statement Nov 2017 (pdf),
2. Signed CEX agreement form (pdf),
3. CEX transactions details (xlsx),
4. Credit card statement (pdf),
5. Driving license - back and front (jpg),
6. National identity card - back and front (jpg),
7. Payslip Nov 2017 (pdf),
8. Utility Bill (pdf),
9. Selfie with national identity card - back and front (jpg),
10. Selfie with Visa card (jpg),
11. Selfie with Mastercard (jpg),
12. National identity card with Mastercard - back and front (jpg),
13. National identity card with Visa card - back and front (jpg)

What else document is needed?

D. If CEX.IO still find the answer or documents given is unacceptable, then no need on hold, please reject it and return the 2 BTC (less network transaction fee) to 1KqqZAXjUSXXQW4vjHiWzuNG8UqvrAoZkp. There is no need to waste time for verification. Already mentioned in the ticket 631151.
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February 13, 2018, 11:27:06 AM
 #15

Bitcoin Confirmed By Blockchain Network But On Hold By CEX.IO

I deposit 2 bitcoins into CEX.IO (address 3FjstJuHpz9DojCzSidouzHwNpnybxXcsS) on 17-Jan-2018. It had been confirmed on blockchain with more than 4000 confirmations. Today is 12-Feb-2018. The deposit is still pending.

(https://blockchain.info/tx/5d29dabac54f1f0d60fd61b362b3cac7bc574c59197b32357ad6879d87773b7d)

As indicate in CEX.IO limits and commissions table, deposit of BTC is unlimited. (https://cex.io/finance/limits-commissions#/currency/BTC). Furthermore, I owned Verified account.

However, the bitcoin is on hold. CEX.IO does not practice what it writes on its own website.

If not able to deposit, please send back the bitcoin to 1KqqZAXjUSXXQW4vjHiWzuNG8UqvrAoZkp instead of on hold.

CEX IO Transaction ID 5451173440. Ticket request #644144 and #631151. Account up102627505.

I had posted the screenshot at https://www.facebook.com/groups/mwbusiness/permalink/1617343678359961/. I will keep it pinned at Facebook group until it is resolved.

Anyone has the email of Oleksandr Lutskevych? I'm thinking of escalation.

The measure is necessary as the Compliance department needs to ensure that the funds you are operating with were received in a legal way. As soon as they clarify all the necessary infos, the transaction will be completed.


Hi CEX.IO, just a few points:

A. I had an Verified account and the CEX.IO website stated deposit / withdrawal of BTC is unlimited. So, do I still need to be verified every time when I make deposit / withdrawal? In this case, just a 2 BTC which is crypto currency. Industry standard (reputable cryto currency exchanges) show us that deposit of crypto currency is very fast, as long as it is confirmed by blockchain network.

B. Every time when I submitted new documents, there will be new questions asked to verify here and there. And every time it takes almost 1 week for CEX.IO to reply with new questions. So, how long still needed to ask new questions and reply?

C. So far, documents I had submitted to CEX.IO are:

(a) Ticket 631151 (dated 17 Jan 2018):
1. Bank statement Dec 2017 (pdf),
2. CEX transactions details (xlsx),
3. Payslip Dec 2017 (pdf),
4. Salary bank account statement - Dec (pdf),
5. Salary bank account statement - Nov (pdf),
6. Salary bank account statement - Oct (pdf)

(b) Ticket 565299 (dated 26 Dec 2017):
1. Bank statement Nov 2017 (pdf),
2. Signed CEX agreement form (pdf),
3. CEX transactions details (xlsx),
4. Credit card statement (pdf),
5. Driving license - back and front (jpg),
6. National identity card - back and front (jpg),
7. Payslip Nov 2017 (pdf),
8. Utility Bill (pdf),
9. Selfie with national identity card - back and front (jpg),
10. Selfie with Visa card (jpg),
11. Selfie with Mastercard (jpg),
12. National identity card with Mastercard - back and front (jpg),
13. National identity card with Visa card - back and front (jpg)

What else document is needed?

D. If CEX.IO still find the answer or documents given is unacceptable, then no need on hold, please reject it and return the 2 BTC (less network transaction fee) to 1KqqZAXjUSXXQW4vjHiWzuNG8UqvrAoZkp. There is no need to waste time for verification. Already mentioned in the ticket 631151.



I can see. As soon as the copliance department reviews the case, you will be updated.

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February 13, 2018, 11:39:24 AM
 #16

Hy тaк чтo c мoим тo вoпpocoм?
18 янвapя вaш coтpyдник ФИHAHCOBOГO oтдeлa, выcлaл мнe пиcьмo гдe cooбщил, чтo биpжa вepнyли cpeдcтвa, чтo cвифт идёт 3-5 днeй иcключeниe 14 днeй.
И тeпepь cнoвa мнe oтвeчaeт финaнcoвый oтдeл, пpи чём paзмытым cooбщeниям, мы вpoдe кaк и oтпpaвили дeньги - нo вpoдe и xoтим чтoбы вы aккayнт coздaли.
Изнaчaльнo вecь вoпpoc был в тoм чтo чeлoвeк пoпoлнил aккayнт жeны, пocлe чeгo вы нe зaчиcлили cpeдcтвa дaжe нa CЧET, oни пpocтo y вac нa pyкax yжe пoчти 2 мecяцa, вы пpocтo ими влaдeeтe, пocлe вы пoпpocили нecкoлькo paз вce дaнныe oткyдa были oтпpaвлeны дeньги - нeoднoкpaтнo я вaм иx пpиcылaл. A тeпepь eщё peчь o кaкoм тo aккayнтe ?
Я ждy кoнкpeтнoгo oтвeтa гдe дeньги и пoдтвepждeния чтo вы иx oтпpaвили.
Киeв тo oн мaлeнький жe....

-
Well, what about my question?
January 18, your employee of the FINANCIAL division, sent me a letter where he said that the exchange had returned the funds, that the swift was going on for 3-5 days except for 14 days.
And now again, the financial department answers me, with what is blurred messages, we kind of sent money - but like and want you to create an account.
Initially, the whole question was that the person has replenished his wife's account, after which you have not credited even to the ACCOUNT, they are simply in your hands for almost 2 months, you just own them, after you have asked several times all the data from where the money was sent - repeatedly I sent them to you. And now we are talking about some kind of account?

I'm waiting for a specific answer where the money and the confirmation that you sent them.
Kiev, then it's small ....
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February 14, 2018, 11:55:22 AM
 #17

Bitcoin Confirmed By Blockchain Network But On Hold By CEX.IO

I deposit 2 bitcoins into CEX.IO (address 3FjstJuHpz9DojCzSidouzHwNpnybxXcsS) on 17-Jan-2018. It had been confirmed on blockchain with more than 4000 confirmations. Today is 12-Feb-2018. The deposit is still pending.

(https://blockchain.info/tx/5d29dabac54f1f0d60fd61b362b3cac7bc574c59197b32357ad6879d87773b7d)

As indicate in CEX.IO limits and commissions table, deposit of BTC is unlimited. (https://cex.io/finance/limits-commissions#/currency/BTC). Furthermore, I owned Verified account.

However, the bitcoin is on hold. CEX.IO does not practice what it writes on its own website.

If not able to deposit, please send back the bitcoin to 1KqqZAXjUSXXQW4vjHiWzuNG8UqvrAoZkp instead of on hold.

CEX IO Transaction ID 5451173440. Ticket request #644144 and #631151. Account up102627505.

I had posted the screenshot at https://www.facebook.com/groups/mwbusiness/permalink/1617343678359961/. I will keep it pinned at Facebook group until it is resolved.

Anyone has the email of Oleksandr Lutskevych? I'm thinking of escalation.

The measure is necessary as the Compliance department needs to ensure that the funds you are operating with were received in a legal way. As soon as they clarify all the necessary infos, the transaction will be completed.


Hi CEX.IO, just a few points:

A. I had an Verified account and the CEX.IO website stated deposit / withdrawal of BTC is unlimited. So, do I still need to be verified every time when I make deposit / withdrawal? In this case, just a 2 BTC which is crypto currency. Industry standard (reputable cryto currency exchanges) show us that deposit of crypto currency is very fast, as long as it is confirmed by blockchain network.

B. Every time when I submitted new documents, there will be new questions asked to verify here and there. And every time it takes almost 1 week for CEX.IO to reply with new questions. So, how long still needed to ask new questions and reply?

C. So far, documents I had submitted to CEX.IO are:

(a) Ticket 631151 (dated 17 Jan 2018):
1. Bank statement Dec 2017 (pdf),
2. CEX transactions details (xlsx),
3. Payslip Dec 2017 (pdf),
4. Salary bank account statement - Dec (pdf),
5. Salary bank account statement - Nov (pdf),
6. Salary bank account statement - Oct (pdf)

(b) Ticket 565299 (dated 26 Dec 2017):
1. Bank statement Nov 2017 (pdf),
2. Signed CEX agreement form (pdf),
3. CEX transactions details (xlsx),
4. Credit card statement (pdf),
5. Driving license - back and front (jpg),
6. National identity card - back and front (jpg),
7. Payslip Nov 2017 (pdf),
8. Utility Bill (pdf),
9. Selfie with national identity card - back and front (jpg),
10. Selfie with Visa card (jpg),
11. Selfie with Mastercard (jpg),
12. National identity card with Mastercard - back and front (jpg),
13. National identity card with Visa card - back and front (jpg)

What else document is needed?

D. If CEX.IO still find the answer or documents given is unacceptable, then no need on hold, please reject it and return the 2 BTC (less network transaction fee) to 1KqqZAXjUSXXQW4vjHiWzuNG8UqvrAoZkp. There is no need to waste time for verification. Already mentioned in the ticket 631151.



I can see. As soon as the copliance department reviews the case, you will be updated.


Today I received ticket replied with another question. Questions after questions since BTC on hold on 17-Jan-18. Why can't CEX.IO follow what it wrote on it's website (https://cex.io/limits-commissions#/currency/BTC) where deposit / withdrawal of crytocurrency is unlimited regardless of account type.

If CEX.IO still care about its reputation in cryptocurrency industry, please follow what it wrote on it's own website.

I had wrote clearly in the ticket: "If found documents / reply is unacceptable, please return the bitcoin to 1KqqZAXjUSXXQW4vjHiWzuNG8UqvrAoZkp because it had been pending since Jan 17, almost 1 month.".

Let's see when the 2 BTC is deposited or return to my wallet. I will update here.

2 BTC is not a big amount but enough to test how CEX.IO handle it, especially when you try to deposit big amount of cryptocurrency.
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February 15, 2018, 03:44:28 AM
 #18

Bitcoin Confirmed By Blockchain Network But On Hold By CEX.IO

I deposit 2 bitcoins into CEX.IO (address 3FjstJuHpz9DojCzSidouzHwNpnybxXcsS) on 17-Jan-2018. It had been confirmed on blockchain with more than 4000 confirmations. Today is 12-Feb-2018. The deposit is still pending.

(https://blockchain.info/tx/5d29dabac54f1f0d60fd61b362b3cac7bc574c59197b32357ad6879d87773b7d)

As indicate in CEX.IO limits and commissions table, deposit of BTC is unlimited. (https://cex.io/finance/limits-commissions#/currency/BTC). Furthermore, I owned Verified account.

However, the bitcoin is on hold. CEX.IO does not practice what it writes on its own website.

If not able to deposit, please send back the bitcoin to 1KqqZAXjUSXXQW4vjHiWzuNG8UqvrAoZkp instead of on hold.

CEX IO Transaction ID 5451173440. Ticket request #644144 and #631151. Account up102627505.

I had posted the screenshot at https://www.facebook.com/groups/mwbusiness/permalink/1617343678359961/. I will keep it pinned at Facebook group until it is resolved.

Anyone has the email of Oleksandr Lutskevych? I'm thinking of escalation.

The measure is necessary as the Compliance department needs to ensure that the funds you are operating with were received in a legal way. As soon as they clarify all the necessary infos, the transaction will be completed.


Hi CEX.IO, just a few points:

A. I had an Verified account and the CEX.IO website stated deposit / withdrawal of BTC is unlimited. So, do I still need to be verified every time when I make deposit / withdrawal? In this case, just a 2 BTC which is crypto currency. Industry standard (reputable cryto currency exchanges) show us that deposit of crypto currency is very fast, as long as it is confirmed by blockchain network.

B. Every time when I submitted new documents, there will be new questions asked to verify here and there. And every time it takes almost 1 week for CEX.IO to reply with new questions. So, how long still needed to ask new questions and reply?

C. So far, documents I had submitted to CEX.IO are:

(a) Ticket 631151 (dated 17 Jan 2018):
1. Bank statement Dec 2017 (pdf),
2. CEX transactions details (xlsx),
3. Payslip Dec 2017 (pdf),
4. Salary bank account statement - Dec (pdf),
5. Salary bank account statement - Nov (pdf),
6. Salary bank account statement - Oct (pdf)

(b) Ticket 565299 (dated 26 Dec 2017):
1. Bank statement Nov 2017 (pdf),
2. Signed CEX agreement form (pdf),
3. CEX transactions details (xlsx),
4. Credit card statement (pdf),
5. Driving license - back and front (jpg),
6. National identity card - back and front (jpg),
7. Payslip Nov 2017 (pdf),
8. Utility Bill (pdf),
9. Selfie with national identity card - back and front (jpg),
10. Selfie with Visa card (jpg),
11. Selfie with Mastercard (jpg),
12. National identity card with Mastercard - back and front (jpg),
13. National identity card with Visa card - back and front (jpg)

What else document is needed?

D. If CEX.IO still find the answer or documents given is unacceptable, then no need on hold, please reject it and return the 2 BTC (less network transaction fee) to 1KqqZAXjUSXXQW4vjHiWzuNG8UqvrAoZkp. There is no need to waste time for verification. Already mentioned in the ticket 631151.



I can see. As soon as the copliance department reviews the case, you will be updated.


Today I received ticket replied with another question. Questions after questions since BTC on hold on 17-Jan-18. Why can't CEX.IO follow what it wrote on it's website (https://cex.io/limits-commissions#/currency/BTC) where deposit / withdrawal of crytocurrency is unlimited regardless of account type.

If CEX.IO still care about its reputation in cryptocurrency industry, please follow what it wrote on it's own website.

I had wrote clearly in the ticket: "If found documents / reply is unacceptable, please return the bitcoin to 1KqqZAXjUSXXQW4vjHiWzuNG8UqvrAoZkp because it had been pending since Jan 17, almost 1 month.".

Let's see when the 2 BTC is deposited or return to my wallet. I will update here.

2 BTC is not a big amount but enough to test how CEX.IO handle it, especially when you try to deposit big amount of cryptocurrency.

Bitcoin deposited today. Thanks to every party that make this happen including bitcointalk.org.
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February 16, 2018, 04:49:38 AM
 #19

you can buy btc on another exchange for lower price and sell on cex for higher rate. http://www.arbitrage.expert/. You win arbitrage but your fiat stuck on cex  Shocked
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April 17, 2018, 07:35:18 AM
 #20

On 13 January 2018, I bankwired US$10,000 to CEX. CEX rejected the bankwire and told they would refund my amount.
Till 17 April, over 90 days, the amount has not been credited.

Despite several followups with CEX, they have not provided any proof of attempt to transfer my money. Everytime they have responded with "please be patient", "our Finance Department is working on this" or "the issue will be escalated".

My bank in the UAE told me that CEX's bank in Poland has confirmed that CEX account is blocked due to prosecution. To me it's irrelevant. All I need is my $10,000 back in my account.

Your assistance is highly appreciated.

up108984857
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April 25, 2018, 09:30:12 AM
 #21

On 13 January 2018, I bankwired US$10,000 to CEX. CEX rejected the bankwire and told they would refund my amount.
Till 17 April, over 90 days, the amount has not been credited.

Despite several followups with CEX, they have not provided any proof of attempt to transfer my money. Everytime they have responded with "please be patient", "our Finance Department is working on this" or "the issue will be escalated".

My bank in the UAE told me that CEX's bank in Poland has confirmed that CEX account is blocked due to prosecution. To me it's irrelevant. All I need is my $10,000 back in my account.

Your assistance is highly appreciated.

up108984857

Dear GeneralJarmen,
Please accept our apologies for the inconvenience caused.

We can assure you that you will receive your money but we kindly ask you to understand that since the nature of cryptocurrency is still an unregulated feature within the bank industry, delays for cryptotransactions may appear.

Our team has sent an email to you recently with more detailed information on your issue.

We would like to highlight that your case is under the supervision of our finance department and it is checked by our specialists few times per day.
In order to provide you with more accurate information, we have sent a request to our payment provider and currently, we are waiting for a reply. Please be assured that we will update you as soon as possible.

Also, I kindly ask you to inform us once the funds will be available in your bank account.

Thank you for understanding.

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May 16, 2018, 12:52:05 PM
 #22

They stole 5k of my money! I've emailed cexscam@cryptoanalyzer.info in attempt to get in contact with you guys!

I've provided them with confirmation numbers, mt103 forum and references numbers on the wire..etc; yet they still will not give me my money!
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May 16, 2018, 12:58:39 PM
 #23

On 13 January 2018, I bankwired US$10,000 to CEX. CEX rejected the bankwire and told they would refund my amount.
Till 17 April, over 90 days, the amount has not been credited.

Despite several followups with CEX, they have not provided any proof of attempt to transfer my money. Everytime they have responded with "please be patient", "our Finance Department is working on this" or "the issue will be escalated".

My bank in the UAE told me that CEX's bank in Poland has confirmed that CEX account is blocked due to prosecution. To me it's irrelevant. All I need is my $10,000 back in my account.

Your assistance is highly appreciated.

up108984857

They been saying the same shit to me! Do not worry your money is not lost..etc. I been trying to get my funds for 6ish months!
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June 21, 2018, 11:28:53 AM
 #24

They stole 5k of my money! I've emailed cexscam@cryptoanalyzer.info in attempt to get in contact with you guys!

I've provided them with confirmation numbers, mt103 forum and references numbers on the wire..etc; yet they still will not give me my money!

Dear Maxell303,

Thank you for your comment.

We are sorry to hear that you are experiencing such difficulties and would be happy to assist you. In order to help you we kindly ask you to provide us with your user ID or ticket number, so we can investigate your case.

We are looking forward to hearing from you soon.

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July 05, 2018, 12:11:29 PM
 #25

On 13 January 2018, I bankwired US$10,000 to CEX. CEX rejected the bankwire and told they would refund my amount.
Till 17 April, over 90 days, the amount has not been credited.

Despite several followups with CEX, they have not provided any proof of attempt to transfer my money. Everytime they have responded with "please be patient", "our Finance Department is working on this" or "the issue will be escalated".

My bank in the UAE told me that CEX's bank in Poland has confirmed that CEX account is blocked due to prosecution. To me it's irrelevant. All I need is my $10,000 back in my account.

Your assistance is highly appreciated.

up108984857

Dear GeneralJarmen,

We are glad to inform you that your deposit has been successfully refunded back to your bank account.

Please accept our apologies for such a delay in resolving the issue and for all the inconveniences caused.

Should you need any further assistance, please feel free to contact us.

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September 30, 2018, 09:26:09 AM
 #26

My user id is: up121904032

Day 27.9.2018 I have sent 0.186 BTC to my CEX.IO wallet, since I wanted first to test them ( I was curious do CEX.IO lie since nobody like to get scammed) because I would invest more if CEX.IO were legit.

Next step was exchanging from BTC to USD in trade section, after that I added my Visa card, verified it and ofcourse account state was changed from basic to verified.

Same day 27.9.2018 I committed withdraw of $1000 to my linked Visa ($996 should have arrive and $4 is fee).

Today 30.9.2018 I STILL DIDN'T RECIEVED ANY MONEY wich I did withdraw to my linked card. CEX.IO is NOT RESPONDING on my tickets.

$208 has been left into my CEX.IO balance and I thought I should withdrawn those funds too. After committed withdrawn CEX.IO rejected with no reason at all.

I sent an message to customer service and I recieved trash reply.

All what I get is junk and trash replies like:
- "Thank you for contacting us. I will escalate this matter to the concerned department. The person in charge will get back to you in the nearest possible time for assistance. Your patience on this matter is greatly appreciated. Thank you for understanding. Best regards".

Now after recieving trash reply I committed again same withdraw with same amount of money $208 and funds were automatically approved wich is sketchy.


CEX.IO don't give a sh*t to solve customers problem, their customer service is real trash since CEX.IO stealing from their customers wich is proved by MINE and other customer situations with them.

If I lie those people wich explaining their own problems with CEX.IO are not lying, CEX.IO is goddamn SCAM.

What CEX.IO is trying is to SCAM then if someone is reporting CEX.IO then CEX.IO would refund the customer but only the customer wich committed report

Scam situations & reports by customers:
- https://www.reddit.com/r/cexio/comments/7z35m8/is_cexio_scam/
- https://www.reddit.com/r/cexio/comments/7o3rn3/scammed_by_cexio/
- https://www.reddit.com/r/cexio/comments/6v40s3/this_whole_cexio_is_a_scamsituation/
- https://www.reddit.com/r/Bitcoin/comments/8nddci/scam_from_cexio/
- https://bitcointalk.org/index.php?topic=2181158.0
- https://bitcointalk.org/index.php?topic=2797855.0
- https://bitcointalk.org/index.php?topic=2756135.0
- https://bitcointalk.org/index.php?topic=2726508.0

What else I can say, CEX.IO is recuriting BOTS and their strategy to create new threads with next names and smilar like that:
- PROOF CEX.IO is legit
- PROOF CEX.IO are not scam
- PROOF CEX.IO refunded me

All this can be seen on the link down below:
- https://bitcointalk.org/index.php?topic=2331480.0

CEX.IO is trying to boost their own reputation, those profiles lies over the internet forums, CEX.IO are creating youtube videos and CEX.IO lie on those videos:
- CEX.IO is great
- CEX.IO is not a fraud
- CEX.IO is legit
- CEX.IO is not scam

Everyone of us who had any experience with CEX.IO know is trash on earth since much people got burned by CEX.IO.

Here you can see history of my funds:
- https://imgur.com/a/ykuE0yz

I even commented on YouTube videos about my payment status and what happend is funny actually.

I've been blocked by those uploaders of videos where I left the comment and warned via PM.

I'm giving you an advice as to my son, NEVER use CEX.IO for anything, CEX.IO are SCAM and only a SCAM, CEX.IO will try to feed you with low fees for CC or no fees at all for bank transfers (SEPA).

And as we know for their scamming, CEX.IO will probably as  sh*t-trash human counter-use your documentations wich you've sent for verifcation proposes for their criminal proposes (Fraud).

God bless you who got scammed like me and we will get them, day by day we are closer to them, at least if we don't FATE and KARMA will do their job for them.

Sincerely Mihajlo R from Serbia wich has been SCAMMED from CEX.IO for $1208 while withdawing funds to linked card.
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September 30, 2018, 06:06:00 PM
 #27

My user id is: up121904032

Day 27.9.2018 I have sent 0.186 BTC to my CEX.IO wallet, since I wanted first to test them ( I was curious do CEX.IO lie since nobody like to get scammed) because I would invest more if CEX.IO were legit.

Next step was exchanging from BTC to USD in trade section, after that I added my Visa card, verified it and ofcourse account state was changed from basic to verified.

Same day 27.9.2018 I committed withdraw of $1000 to my linked Visa ($996 should have arrive and $4 is fee).

Today 30.9.2018 I STILL DIDN'T RECIEVED ANY MONEY wich I did withdraw to my linked card. CEX.IO is NOT RESPONDING on my tickets.

$208 has been left into my CEX.IO balance and I thought I should withdrawn those funds too. After committed withdrawn CEX.IO rejected with no reason at all.

I sent an message to customer service and I recieved trash reply.

All what I get is junk and trash replies like:
- "Thank you for contacting us. I will escalate this matter to the concerned department. The person in charge will get back to you in the nearest possible time for assistance. Your patience on this matter is greatly appreciated. Thank you for understanding. Best regards".

Now after recieving trash reply I committed again same withdraw with same amount of money $208 and funds were automatically approved wich is sketchy.


CEX.IO don't give a sh*t to solve customers problem, their customer service is real trash since CEX.IO stealing from their customers wich is proved by MINE and other customer situations with them.

If I lie those people wich explaining their own problems with CEX.IO are not lying, CEX.IO is goddamn SCAM.

What CEX.IO is trying is to SCAM then if someone is reporting CEX.IO then CEX.IO would refund the customer but only the customer wich committed report

Scam situations & reports by customers:
- https://www.reddit.com/r/cexio/comments/7z35m8/is_cexio_scam/
- https://www.reddit.com/r/cexio/comments/7o3rn3/scammed_by_cexio/
- https://www.reddit.com/r/cexio/comments/6v40s3/this_whole_cexio_is_a_scamsituation/
- https://www.reddit.com/r/Bitcoin/comments/8nddci/scam_from_cexio/
- https://bitcointalk.org/index.php?topic=2181158.0
- https://bitcointalk.org/index.php?topic=2797855.0
- https://bitcointalk.org/index.php?topic=2756135.0
- https://bitcointalk.org/index.php?topic=2726508.0

What else I can say, CEX.IO is recuriting BOTS and their strategy to create new threads with next names and smilar like that:
- PROOF CEX.IO is legit
- PROOF CEX.IO are not scam
- PROOF CEX.IO refunded me

All this can be seen on the link down below:
- https://bitcointalk.org/index.php?topic=2331480.0

CEX.IO is trying to boost their own reputation, those profiles lies over the internet forums, CEX.IO are creating youtube videos and CEX.IO lie on those videos:
- CEX.IO is great
- CEX.IO is not a fraud
- CEX.IO is legit
- CEX.IO is not scam

Everyone of us who had any experience with CEX.IO know is trash on earth since much people got burned by CEX.IO.

Here you can see history of my funds:
- https://imgur.com/a/ykuE0yz

I even commented on YouTube videos about my payment status and what happend is funny actually.

I've been blocked by those uploaders of videos where I left the comment and warned via PM.

I'm giving you an advice as to my son, NEVER use CEX.IO for anything, CEX.IO are SCAM and only a SCAM, CEX.IO will try to feed you with low fees for CC or no fees at all for bank transfers (SEPA).

And as we know for their scamming, CEX.IO will probably as  sh*t-trash human counter-use your documentations wich you've sent for verifcation proposes for their criminal proposes (Fraud).

God bless you who got scammed like me and we will get them, day by day we are closer to them, at least if we don't FATE and KARMA will do their job for them.

Sincerely Mihajlo R from Serbia wich has been SCAMMED from CEX.IO for $1208 while withdawing funds to linked card.

Dear boxero,

We are sorry that you had an unpleasant experience with our platform and we will try to help you.

As you have mentioned, your transaction was initiated on the 27.9.2018 and it was successfully processed from our side. You will receive your payment, once it will be handled by a banking system. As you were informed by our customer support, card withdrawal may take up to 3 banking days and we want to highlight that weekends are not considered as a banking day.

Regarding your withdrawal of 208 USD. First attempt was declined but you have successfully withdrawn the rest of your funds on the next day.

We have located your ticket and as we can see, your case was forwarded to another team because your case needed additional attention from another department, and your request was escalated, processed and replied.

We value all of our customers and do our best in order to help them and we would like to emphasize that we are not any kind of scam, we are an official and legit company, based in the UK with all necessary licenses and certificates that can be checked by the following link:

https://cex.io/legal-security

Please be informed that we cannot discuss cases of our other users with third parties, but you can be confident that all mentioned issues were processed accordingly and we never ignored queries from our customers.

We kindly ask you to wait some more time, we are sure that you will receive your transfer soon.

Feel free to contact us in case of questions.

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October 05, 2018, 10:54:28 AM
 #28

We would like to remind once again that CEX.IO is not a scam and we are just facing temporary issues associated with the increased growth to which we appeared to be unprepared.
As soon as the complicated situation comes to an end and we deal with every single issue that was reported by the users, we will make our best to ensure that such situation will not appear again in the future.
We understand that dealing with the money of our users requires from us to take the responsibility. Still, not every time everything depends solely on us. There are sometimes the external factors we are unable to overcome.
Unfortunately, it comes at the expense to our customers, and we are constantly looking for the ways to ensure faster processing of payments and flawless working of the platform.
We understand the concerns our users have with the money, and we are doing everything possible to ensure they receive their money. Many of the users have already had a chance to ensure that we are doing our job. In this situation, we ask for your patience as it will help us to concentrate on the issues that need to be resolved.

We are grateful for your understanding and staying with us through this complicated period.

CEX.IO "the exchange you can trust" - what bullshit! From this webpage:

https://web.archive.org/web/20141007172712/https://mining.cex.io/cloud-mining

"We also guarantee a stable hash-rate of the mining equipment. Even in rare cases, when problems with the GHS occur, CEX.IO takes the obligation to reimburse all losses within 24 hours."

From a recent email from your support:

"According to article 18.1 of the CEX.IO’s Terms of Use (https://cex.io/terms) all Services
are provided “AS IS”, without guarantees of any kind, either expressed or implied.
Also, we should kindly remind you that pursue article 5.4 of the CEX.IO’s Terms of Use
CEX.IO is not responsible for any damages, loss of profit, loss of revenue, loss of business,
loss of opportunity, loss of data, indirect or consequential loss unless the loss suffered is
caused by a breach of the Terms of Use by CEX.IO."

You are a bunch of thieves and barefaced liars. How can it be "as is" when you shut down the scheme yourselves - Does that not fall under "...the loss suffered is caused by a breach of the Terms of Use by CEX.IO."

You took 8 Bitcoins from me to do mining, shortly after you stopped the scheme calling it a 'temporary pause', 5 years on you are trying to wash your hands of this SCAM by delisting GHS and offer 0.01513969  BTC as compensation. Personally, I think you were running a Ponzi scheme.

You are so full of shit, like the other user said, we are sick of hearing your story.
You should be shut down and sent to prison.
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February 02, 2019, 01:12:10 PM
 #29

Unfortunately, we must acknowledge that CEX stole our money. It's time to send a lawsuit against CEX. I will create a list of CEX debts and pass it to a law office in the UK. It is very important to publicize the CEX case in the social media so that other users do not lose their money. Personally, I will collect materials and send them to several large traditional media, I have personal contact with the Polish biggest newspaper and radio station. We are looking for people from Ukraine who will coordinate a court case in Ukraine against the Ukrainian company CEX and personally against its CEO Oleksandr Lutskevych, and someone from the UK who has contacts in local media and will want to set up a CEX case on our behalf. You have to organize and run a procedure to cut off this company from our money. Please send the following data to the email address: cexscam@cryptoanalyzer.info
1. Name and Surname
2. Date and amount of the deposit / withdrawal
3. cex account ID, deposit / withdrawal method
4. Please attach screenshots with a visible CEX account ID number and the amount of the deposit that has not been credited to the cex account or a visible withdrawal from the CEX account that has not been credited to your bank account (Payments tab).
The data will be used only to start a lawsuit in the UK and Ukraine, and to block their accounts in Poland and Germany which I noted during correspondence with other users.


I will also write to the reddit administration, bitcointalk, trustpilot and several smaller websites for a warning on the main page in the CEX case and link to this post.

TELEGRAM CHANNEL FOR PEOPLES WHO LOST MONEY WITH CEX: https://t.me/joinchat/AAAAAEYg2eIeIvLiWdTwGQ
Facebook group: https://www.facebook.com/groups/142148616441271/?notif_id=1516392798070901&notif_t=group_r2j_approved

Yes you are right. They also want your Salery information after a while.  There is NO LAW that states they need that information. Freaking stupid cex.io. Stay the hell out.

I withdraw ALL my coins the moments they start asking for salary information. (Name of gf/wife, penis size  is the next they want to know)

http://rimbit.dk/thread-1029.html

For pool mining of Badcoin go to http://poolen.io

I also discuss cryptos here: http://rimbit.dk
cbreum
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February 02, 2019, 01:16:18 PM
 #30

We would like to remind once again that CEX.IO is not a scam and we are just facing temporary issues associated with the increased growth to which we appeared to be unprepared.
As soon as the complicated situation comes to an end and we deal with every single issue that was reported by the users, we will make our best to ensure that such situation will not appear again in the future.
We understand that dealing with the money of our users requires from us to take the responsibility. Still, not every time everything depends solely on us. There are sometimes the external factors we are unable to overcome.
Unfortunately, it comes at the expense to our customers, and we are constantly looking for the ways to ensure faster processing of payments and flawless working of the platform.
We understand the concerns our users have with the money, and we are doing everything possible to ensure they receive their money. Many of the users have already had a chance to ensure that we are doing our job. In this situation, we ask for your patience as it will help us to concentrate on the issues that need to be resolved.

We are grateful for your understanding and staying with us through this complicated period.

CEX.IO "the exchange you can trust" - what bullshit! From this webpage:

https://web.archive.org/web/20141007172712/https://mining.cex.io/cloud-mining

"We also guarantee a stable hash-rate of the mining equipment. Even in rare cases, when problems with the GHS occur, CEX.IO takes the obligation to reimburse all losses within 24 hours."

From a recent email from your support:

"According to article 18.1 of the CEX.IO’s Terms of Use (https://cex.io/terms) all Services
are provided “AS IS”, without guarantees of any kind, either expressed or implied.
Also, we should kindly remind you that pursue article 5.4 of the CEX.IO’s Terms of Use
CEX.IO is not responsible for any damages, loss of profit, loss of revenue, loss of business,
loss of opportunity, loss of data, indirect or consequential loss unless the loss suffered is
caused by a breach of the Terms of Use by CEX.IO."

You are a bunch of thieves and barefaced liars. How can it be "as is" when you shut down the scheme yourselves - Does that not fall under "...the loss suffered is caused by a breach of the Terms of Use by CEX.IO."

You took 8 Bitcoins from me to do mining, shortly after you stopped the scheme calling it a 'temporary pause', 5 years on you are trying to wash your hands of this SCAM by delisting GHS and offer 0.01513969  BTC as compensation. Personally, I think you were running a Ponzi scheme.

You are so full of shit, like the other user said, we are sick of hearing your story.
You should be shut down and sent to prison.


Yes cex.io (@cex_io) is scamming us all. Stay out. It goes very fine for a while, but when you start trading for more than $10.000 (or so) they want to know your source of income, salary information and other private stuff that NO LAW says is necessary for running their (shit) exchange.

http://rimbit.dk/thread-1029.html

And read some reviews here https://www.trustpilot.com/review/cex.io
http://rimbit.dk/thread-1029.html

For pool mining of Badcoin go to http://poolen.io

I also discuss cryptos here: http://rimbit.dk
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April 27, 2019, 11:33:27 AM
 #31

My small amount of 0.34 BTC has been stolen from my CEX.IO account . Funny thing that was able to login , see 0 BTC and then get message the password is incorrect. Since than the account is locked as I reported to support as I didn't see my BTC. They asked  for my picture and documents to unlock account and as soon the requested provide - no answer from support. my user ID up109999269. Incredible for 2 years of usage I was trying to not keep crypto and one day before the pump I left  on account the BTC disappeared . Small amount but the actions they done are unbelievable  to act like this .
Avoid them colleagues !!!
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May 02, 2019, 04:38:33 PM
 #32

My small amount of 0.34 BTC has been stolen from my CEX.IO account . Funny thing that was able to login , see 0 BTC and then get message the password is incorrect. Since than the account is locked as I reported to support as I didn't see my BTC. They asked  for my picture and documents to unlock account and as soon the requested provide - no answer from support. my user ID up109999269. Incredible for 2 years of usage I was trying to not keep crypto and one day before the pump I left  on account the BTC disappeared . Small amount but the actions they done are unbelievable  to act like this .
Avoid them colleagues !!!

Dear mishellp,

Thank you for taking your time and posting a comment here.

First and foremost, we would like to emphasize that CEX.IO is a legit and licensed company. We can assure you, that any scam actions from us are completely excluded.
Please get acquainted with our Legal and Security information here: https://cex.io/legal-security

As for your request to our support, we are sorry that it took some time for you to get a response. However, we were notified by the relevant team that they have already provided you with a reply and advised regarding further actions to be taken. Thus we kindly advise you to continue communication in that ticket.

You may rest assured that the concerned team will spare no effort to help you in your situation and your cooperation is extremely important here.

We highly appreciate your understanding.

Please note that in case of any other questions, you may always feel free to contact us via our main channel - email support@cex.io or Help Centre with the direct link https://support.cex.io/hc/en-us/requests/new

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CEX
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May 03, 2019, 10:37:40 AM
Last edit: May 03, 2019, 12:35:55 PM by CEX
 #33

We would like to remind once again that CEX.IO is not a scam and we are just facing temporary issues associated with the increased growth to which we appeared to be unprepared.
As soon as the complicated situation comes to an end and we deal with every single issue that was reported by the users, we will make our best to ensure that such situation will not appear again in the future.
We understand that dealing with the money of our users requires from us to take the responsibility. Still, not every time everything depends solely on us. There are sometimes the external factors we are unable to overcome.
Unfortunately, it comes at the expense to our customers, and we are constantly looking for the ways to ensure faster processing of payments and flawless working of the platform.
We understand the concerns our users have with the money, and we are doing everything possible to ensure they receive their money. Many of the users have already had a chance to ensure that we are doing our job. In this situation, we ask for your patience as it will help us to concentrate on the issues that need to be resolved.

We are grateful for your understanding and staying with us through this complicated period.

CEX.IO "the exchange you can trust" - what bullshit! From this webpage:

https://web.archive.org/web/20141007172712/https://mining.cex.io/cloud-mining

"We also guarantee a stable hash-rate of the mining equipment. Even in rare cases, when problems with the GHS occur, CEX.IO takes the obligation to reimburse all losses within 24 hours."

From a recent email from your support:

"According to article 18.1 of the CEX.IO’s Terms of Use (https://cex.io/terms) all Services
are provided “AS IS”, without guarantees of any kind, either expressed or implied.
Also, we should kindly remind you that pursue article 5.4 of the CEX.IO’s Terms of Use
CEX.IO is not responsible for any damages, loss of profit, loss of revenue, loss of business,
loss of opportunity, loss of data, indirect or consequential loss unless the loss suffered is
caused by a breach of the Terms of Use by CEX.IO."

You are a bunch of thieves and barefaced liars. How can it be "as is" when you shut down the scheme yourselves - Does that not fall under "...the loss suffered is caused by a breach of the Terms of Use by CEX.IO."

You took 8 Bitcoins from me to do mining, shortly after you stopped the scheme calling it a 'temporary pause', 5 years on you are trying to wash your hands of this SCAM by delisting GHS and offer 0.01513969  BTC as compensation. Personally, I think you were running a Ponzi scheme.

You are so full of shit, like the other user said, we are sick of hearing your story.
You should be shut down and sent to prison.


Yes cex.io (@cex_io) is scamming us all. Stay out. It goes very fine for a while, but when you start trading for more than $10.000 (or so) they want to know your source of income, salary information and other private stuff that NO LAW says is necessary for running their (shit) exchange.

http://rimbit.dk/thread-1029.html

And read some reviews here https://www.trustpilot.com/review/cex.io
http://rimbit.dk/thread-1029.html

Dear cbreum,

Thank you for commenting.

Let me kindly inform you that compliance and following regulators rules allow our customers to use our services worldwide and enjoy a safe trading environment and a wide range of payment options.
As we are do strive to provide the best quality services to our users we must follow local and international regulations.

You can check which organisations certificated us here:

https://cex.io/legal-security

The certificates you may see there can serve you as a proof of our legitimacy, and assure our solidity as a company.

Also, please, rest assured that AML/KYC policy concerns to all CEX.IO users with no exception, every customer pass the AML/KYC check on some point during their activity in our platform.
CEX.IO has a long reputation for embracing regulation and ensuring that integrity is preserved in the cryptocurrency marketplace. We seek to bring the future of financial transactions to our customers in a safe, regulated and efficient manner and this procedure plays a key role in this mission.

It is fair to point out that by all the means we are willing to provide you with the step-by-step assistance and help you pass the AML/KYC procedure smoothly.

If you have any questions, we would be glad to assist you.

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July 11, 2019, 11:08:37 AM
 #34

Hello there,

@CEX Yesterday you're sending a reminder saying:

"The BSV storage fee comes into effect tomorrow, July 11!
Dear customer,
We kindly remind you that tomorrow, July 11, we will start deducting a storage fee of 0.01 BSV per day.
We recommend withdrawing your BSV funds from CEX.IO to an external wallet to avoid charges."

like a new type of fees all of a sudden! and guess what is next? the site "cex.io" becomes down right after that?
Sir... it's ok to have issues with the platform we understand technical issues, we know how difficult to deal with increased growth, but applying new type of fees then put everything down this won't make you attract new clients anyway. Good luck!
examplens
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July 11, 2019, 11:25:22 AM
 #35

Hello there,

@CEX Yesterday you're sending a reminder saying:

"The BSV storage fee comes into effect tomorrow, July 11!
Dear customer,
We kindly remind you that tomorrow, July 11, we will start deducting a storage fee of 0.01 BSV per day.
We recommend withdrawing your BSV funds from CEX.IO to an external wallet to avoid charges."

like a new type of fees all of a sudden! and guess what is next? the site "cex.io" becomes down right after that?
Sir... it's ok to have issues with the platform we understand technical issues, we know how difficult to deal with increased growth, but applying new type of fees then put everything down this won't make you attract new clients anyway. Good luck!

You are talking about CEX.IO? https://cex.io/
Where you find this notice? Is it from CEX official email? I did not receive anything like that from there. Is it BSV listed on this exchange?
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July 11, 2019, 11:34:06 AM
 #36

Yep, the email sent from "web@cex.io" with a big button at the bottom: "Withdraw BSV"
https://i.imgur.com/veBz52y.png
examplens
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July 11, 2019, 11:42:58 AM
 #37

Yep, the email sent from "web@cex.io" with a big button at the bottom: "Withdraw BSV"



It looks suspicious to me. Last news received from Cex is about listing Tron and BTT on his exchange.
Can you check link on this big button? Is it going to the official website or somewhere else?
bitsnaps
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July 11, 2019, 11:52:33 AM
 #38

Here is the URL of the link (P.S. I'm not responsible of any thing on that link):
Code:
https://track2.cex.io/wf/click?upn=1ew9NkmgDTkNj6xDOhyZyJSwgFN-2FAfvrQc-2B27ZzlJWJq25q4xQZn4KJDOb7Bgl2RWcZUFNNJYJ03GTbTI4CXzO-2FCyMTfbdvs4J-2Fr6tMTNj8OQpjJWxFxkRRNiP2jNu1SiaMRKD1ShJt4ns6MOmt2KDfwinvBhg0uB-2BG-2FW6unpX1OugVgufj2AE8NO4wRwSg0O-2FnMRqYsik9GI27waXryo2cDA8H-2BLeL-2BfjB57FEqmus-3D_S4txmHYA92LZkGgxZqTLi235DJ-2FBRN4eEiTvAIZmPJ53FxLfpoVOdk02JJ8W9ZV0Jwu3l1ejfWULmGPFHShY101ERPrYoR4clNDZKG80L7Pssi6VJK-2BLn5OaWYGH9fge6iwZ8pASywQ2rY6KHvXV4-2BIhMbo4ddL9Ew5ODa3a5HaXP-2BsqT4xF2aOxXMzLtM5JXdganyTJpelFH8N5Wh-2BTFeIae8mGghSffsJWrAB7MkQge7wWL2Gj-2FvK93XYU3KbtwE8WO6OZ7gZIK6vi0WEFHRXH833FJGV96jgK686rgEj2Hjt-2Flf-2Bv0h-2FhPbA8GeWemeKM3PbK4qsCe7jJcFAjMn-2FAGDzO9xonnP-2BNPqHk-2FFEGvz2kso6Q3XCvLa2LOqmvBnXQxiy3wXcpxgMEj1jquLuPNR9-2FC-2Bs0BMdNOdF3TYzRF-2Bt-2BFHi0I71S2RR-2BxCUQV0vKCl-2FY4Eeni4dcEsG7Tw-3D-3D
It looks like a marketing tracking email for me, same as "CEX.IO to List TRON (TRX) and BitTorrent (BTT)" which I received 2 days ago, it has a button "READ MORE" and url starting with "https://track2.cex.io/wf/click?upn=1ew9NkmgDTkNj6xDOhyZyBlTmxUKL1TYrSdt6qz-......"
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July 12, 2019, 11:35:32 AM
 #39

Hello there,

@CEX Yesterday you're sending a reminder saying:

"The BSV storage fee comes into effect tomorrow, July 11!
Dear customer,
We kindly remind you that tomorrow, July 11, we will start deducting a storage fee of 0.01 BSV per day.
We recommend withdrawing your BSV funds from CEX.IO to an external wallet to avoid charges."

like a new type of fees all of a sudden! and guess what is next? the site "cex.io" becomes down right after that?
Sir... it's ok to have issues with the platform we understand technical issues, we know how difficult to deal with increased growth, but applying new type of fees then put everything down this won't make you attract new clients anyway. Good luck!

Dear bitsnaps,

Thank you for sharing your concern here.

First and foremost, we would like to emphasize that the decision not to list BSV was made some time ago and many factors influenced such a choice. Let us also specify that the email notification about that was sent a month prior to the email you have received on July, 10 and it included the recommendation to withdraw BSV from CEX.IO during a month and also it contained the information about Storage Fee that would be applicable after July, 11.

We are sorry that such news appeared to be disappointing for you, still, it is fair to mention that Storage Fee is in no way a new type of fee but rather long-existed and stated in CEX.IO Terms of Use policy.

As for the service interruptions we were facing, they appeared due to technical issues on the side of our data center provider. However, our Tech Team was pushing the provider to solve these issues in the shortest period of time.

As a result, CEX.IO was back in working order within a few hours. Thus, users that had no time to withdraw BSV during a month, were able to do that successfully after the maintenance.

Yet, of course, on behalf of our entire company, we apologize for any inconvenience these interruptions have caused.

We sincerely hope for your understanding.

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July 15, 2019, 01:32:30 PM
 #40

Dear CEX,

Thank you for the quick reply, and I confirm hereby that I could transfer BSV from CEX wallet to Guarda wallet successfully within a hour, and the fee was clear and reasonable (0.001), talking about the email notification sent a month ago, as for me, I couldn't find that email, and I think IMO the:
Quote
long-existed and stated in CEX.IO Terms of Use policy
is not clear enough (for how long? and how much?) which makes hosting/trading crypto in CEX hard to predict.

BR.
CEX
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July 16, 2019, 01:41:29 PM
Merited by PuertoLibre (1)
 #41

Dear bitsnaps,

Thank you for updating us.

We are glad to hear that you have successfully withdrawn your funds and our Fee Schedule meet your expectations.

Regarding your current question:
Quote
is not clear enough (for how long? and how much?) which makes hosting/trading crypto in CEX hard to predict.

The mechanism of the storage fee deduction (the reasons, time frames, amounts for base currencies) from the very beginning is stated on our Terms of Use in paragraph 11. STORAGE.
Let me kindly remind you, that by the fact of account creation on our platform you have agreed to abide with our Terms of Use and other policies stated on our website or Official Blog.

Taking into account your particular case the Storage Fee can be applied due to our Listing/Delisting Policy. We updated our users regarding new policy were going to be applied via our Official Blog on March 25th, 2019:

https://blog.cex.io/news/listing-delisting-policy-18609

Additionally, as it is provided in the beforementioned policy an email notification about BSV delisting was sent month prior and the corresponded post on our Twitter page was made.
In such a way traders were beforehand notified to be able to plan their further steps in a timely manner.

We do hope that this clarification would satisfy your righteous interest.

Thank you for being our loyal customer.

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