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Author Topic: Electrum won't run after installation (2 errors)  (Read 171 times)
crashforcash (OP)
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February 01, 2018, 07:47:33 PM
 #1

Hi Smiley

My OS: Windows 7 Home Premium Service Pack1

I downloaded electrum-3.0.5-setup for Windows from electrum.org, installed it ok but I can't run it at all.

I'm getting two errors.

first:
electreum-3.0.5.exe System Error
"The program can't start because api-ms-win-crt-runtime-|1-1-0,dll is missing from your computer. Try reinstalling the program to fix this problem.

second:
Fatal Error!
"Error loading Python DLL 'C:\Program Files (x86)\Electrum\python35.dll'  LoadLibrary: The specified module could not be found."

Please help Smiley
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TryNinja
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February 01, 2018, 07:58:58 PM
Merited by AB de Royse777 (2)
 #2

1. Download and install these files:

https://support.microsoft.com/help/2999226/update-for-universal-c-runtime-in-windows
https://www.microsoft.com/en-US/download/details.aspx?id=48145

2. If they don't fix it, do this:

I solved!

These are the steps if anyone else experience similar problems:

1. I changed the permissions of my temp folder. Here is the step-by-step guide: https://superuser.com/questions/668820/google-drive-error-python27-dll
2. I copied python35.dll and python3.dll in system32 and  sysWOW64 folder. I gotta thank this user: https://productforums.google.com/forum/#!topic/drive/qcHYkqeikLE
3. I installed the latest windows updates and rebooted.
4. Once reboteed, finally I can run both ELectrum and ElectonCash.

Thank you @tryninja for your help anyway!

.
.HUGE.
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