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Author Topic: [ANN] I messed up... [FIXED!]  (Read 548 times)
polymerbit
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February 03, 2018, 03:38:09 PM
Last edit: February 09, 2018, 10:16:32 AM by polymerbit
Merited by Mitchell (5), Hhampuz (5), minerjones (5), Raimonn (5), Zepher (2), owlcatz (1), yogg (1), minifrij (1), Xprim777 (1), anorganix (1), hybridsole (1)
 #1

I messed up bad and feel I owe you all an explanation.

I do not want to make up excuses for why this happened but I hope that I can take this as a lesson for the future.

Why?

It is clear that our handling of customer orders have severely decreased in quality this January. I failed to get back to people in time, and most importantly; I failed to get orders ready in time. I feel that this is unacceptable.


What happened?

In late December, we planned some preorders of the 100 Milli Monero and some of the NFC notes. Furthermore, we also announced the 10 Gulden and 20 VIA notes. Some of which were to be printed in our new location in Vienna. We originally planned to ship out no later than the 12th of January. However, two weeks later and a substantial amount of these orders are still being processed. Customers were not informed what had occurred until it was too late.

Essentially, I made some quick decisions and did not take into account possible delays or external factors and worst of all; I did not inform you.


So here is what we’d like to do:

We have considered the best possible approach to try to mend this. If you have any ideas on how to improve this, I am all-ears.

For those who ordered or won an auction in any of the notes, I am happy to cancel your order for a full refund. However, if you wish to keep your order, we have a hard deadline of Tuesday this week to get your orders out. You will also receive additional goods with your order.  


Lessons for the future?

I think a lesson here is not to rely on one bank to hold company assets and not hold major releases if we are undergoing an internal move.

However most importantly, I think that customers should be informed promptly if there any issues. We’d like to strive for a transparent approach from now on.


Kind Regards,
Daniele Barbagallo

Founder of Polymerbit

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February 03, 2018, 04:19:52 PM
 #2

These things happen.
The core lesson is communication Wink

I'll wait for all my goodies as I know it will be well worth it.

Thanks for the heads up.

Viz
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February 03, 2018, 04:22:22 PM
 #3

Same here... After waiting 6+ months for other things, this seems very small to me. Thanks for letting us know, and hope you get it straightened out soon. No pressure here, your notes are like crack, I'll just need to find a new drug for a bit.  Cheesy

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February 03, 2018, 04:32:26 PM
 #4

There's never been any need for me to worry when it has come to Polymerbit, considering the amazing product that you deliver and at the low price that you actually offer it I am more than happy to wait a while before they arrive.. Hell I've had things just sit with MJ for months on end before I see them in person Cheesy.

Appreciate the honesty and transparency, it shows that you are a very capable businessman! And as Viz said, these things happen.

Keep up the good work!

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February 03, 2018, 05:42:21 PM
 #5

thanks for the update

these things happen
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February 03, 2018, 06:12:49 PM
 #6

To err is human...To forgive devine  Wink

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February 03, 2018, 06:24:25 PM
 #7

Poly all good.  So long as its stated no reason to really explain too much further.  If mining companies can delay months (and lose customers valuable mining time) and be ok you are more than fine.  Art is something to be appreciated and can wait for.  All good, cant wait to see what comes out next and will surely be a buyer moving forward.

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polymerbit
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February 03, 2018, 06:29:07 PM
 #8

Poly all good.  So long as its stated no reason to really explain too much further.  If mining companies can delay months (and lose customers valuable mining time) and be ok you are more than fine.  Art is something to be appreciated and can wait for.  All good, cant wait to see what comes out next and will surely be a buyer moving forward.

I appreciate that and am grateful for your understanding... but to be honest I still know that people want their orders sooner rather than later.

We will do our best  Grin




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February 03, 2018, 08:16:37 PM
 #9

Wouldn't call this messing up, as people said in this topic.... It happens Grin.

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February 04, 2018, 12:37:09 AM
Merited by Zepher (1), polymerbit (1)
 #10

Don't take pre-orders
Don't start sales treads unless you are ready to ship
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February 04, 2018, 12:56:55 AM
Last edit: February 04, 2018, 01:14:25 AM by digicoinuser
 #11

Don't take pre-orders
Don't start sales treads unless you are ready to ship


I like the above approach and good luck getting things straightened out Polymerbit.  Smiley

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February 04, 2018, 09:38:57 AM
 #12

Don't take pre-orders
Don't start sales treads unless you are ready to ship


Yeah.. sounds like wise advice.

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February 04, 2018, 12:59:49 PM
 #13

We love you, Polymerbit! Smiley

Regards,
Me

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February 06, 2018, 06:23:39 PM
Last edit: February 06, 2018, 08:43:38 PM by polymerbit
Merited by TheNewAnon135246 (5), Hox (3), owlcatz (1)
 #14

Just an update and transparency report

Shipping dates this week.

Owlcatz- No later than Tomorrow 7th Feb (100 Milli Monero #3)
GP- No later than Tomorrow 7th Feb (100 Milli Monero # 4)
Hox- No later than Tomorrow 7th Feb (NFC note)
Zepher- No later than Tomorrow 7th Feb (NFC note)

New Anon.- No later than Thursday 8th Feb (100 Milli Monero #)
Xprim77- No later than Thursday 8th Feb (100 Milli Monero # 2)


VIZ- No later than Friday 9th Feb (100 Milli Monero #1, #15 + others)


SKY + VIB= 100 Milli monero #9, #10 Brought to TEXAS next week

Parcels already shipped

New Anon- (non 100 milli notes)
Cedi (non 100 milli notes)
Buckrogers (non 100 milli notes)
Hampus (non 100 milli notes)

ON WEBSITE OUTSTANDING ORDERS:

Since:

Jan 10-11th: Shipping no later than thursday

1) MJ Expection: Brought with me to Texas conference unless otherwise agreed

2) Britt C.

3) Stephane

4) Owlcatz

Edit: Zepher
Edit 2: Owlcatz




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February 06, 2018, 08:43:01 PM
 #15

Thanks for the update. Sorry to be a pita, but I'm looking for website "Order No. 10184 - Placed on Jan 10, 2018"... Sorry/Thanks! Smiley

Haha yeah we have that internally Smiley

Will ship with the 100 Milli Monero  Grin

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February 06, 2018, 09:08:51 PM
Merited by polymerbit (1)
 #16

Haha yeah we have that internally Smiley

Will ship with the 100 Milli Monero  Grin

Super, thanks again and sorry to trouble you, was just curious! Cheesy

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February 07, 2018, 08:43:00 AM
Last edit: February 09, 2018, 10:16:42 AM by polymerbit
Merited by owlcatz (1)
 #17

Haha yeah we have that internally Smiley

Will ship with the 100 Milli Monero  Grin

Super, thanks again and sorry to trouble you, was just curious! Cheesy

Owlcatz- SHIPPED
Hox- SHIPPED
Zepher- SHIPPED
GP- SHIPPED
BitcoinPenny- SHIPPED

UPDATE:

XPRIM-SHIPPED
MJ-SHIPPED
NEW ANON-SHIPPED


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February 09, 2018, 10:20:17 AM
 #18

FINAL UPDATE:

STEPHANE- SHIPPED
MITCHELL- SHIPPED
VIZ- SHIPPED

We did it! All outstanding orders have been furfilled. Now its time for me to get back to making new designs  Wink

And oh... I think that there will be some internal policy changes.

1) No more pre-orders
2) Transparency if issues arise
3) New method to take and handle offline orders

 


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February 10, 2018, 11:37:40 PM
 #19

Sorry, meant to post to thank you once again, really looking forward to the order! Grin


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February 11, 2018, 06:12:41 PM
 #20

Thanks for the update here Daniele. Would have commented before but only spotted the thread now.

As others have already stated, these things happen, and are occasionally expected. Letting people know when there is going to be a delay is more than sufficient Smiley


Owlcatz- SHIPPED
Hox- SHIPPED
Zepher- SHIPPED
GP- SHIPPED
BitcoinPenny- SHIPPED


Sweet, thank you buddy Smiley Looking forward to them.

My only payment address: 1ZephertJThxkHih7XcaUHBkMSnvkTt5u
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