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[butarei]

Hello Dargo,

I'm also having trouble getting verified (Tier 1-2). Could it be possible for you to make things speed up a bit?

Ticket # 308530

Thanks for what you have been doing here.

[1713238471]

1713238471

[1713238471]

1713238471

[1713238471]

1713238471

[sossee2]

Hello Dargo,

Also having trouble getting verified (Tier 1-2-3). Is it possible for you speed it up?

Ticket # 308682

Appreciate anything you can do.

[seekoin]

Hello,

This morning, market orders are not working; limit orders are okay. Does anyone have the same issue ?

Regards

[stereotype]

Hello,

This morning, market orders are not working; limit orders are okay. Does anyone have the same issue ?

Regards

Yesterday i had market orders, and limit orders that did not execute. I couldn't actually get out of  a trade going against me. Eventually, i found that closing multiple 0.2BTC trades worked! Ridiculous, and it baffles me how long Kraken have managed to get away with this bullshit for so long.
Also dont know how Dargo keeps a straight face when he types.

[plato2]

Hello Dargo,

I have Tiers 1-3 stuck in verficiation. Could you please have guys push it through?

Case# 309082.

Appreciate it very much!

[SnowRoll]

Hello @Dargo
I contacted support about a deposit being on hold for 4 days.
Long story here:
https://bitcointalk.org/index.php?topic=1937417

Requests #305702 and 306118.

Thanks in advance for you assistance.

[Gweniviere]

Hello Drago/Kraken Support.  Ticket #289890 sent 5 days ago, I have not received a reply.  Any
assistance  will be appreciated. 

[Dargo]

Update: I've alerted support to all ticket numbers posted or sent by DM since my last post. It may still take some time to get a response however.

[Dargo]

Hi, I am looking at the funding options and I can't find USD SWIFT or something like that, as a non US and non EU resident, how could I fund my account?

Best.

See https://www.kraken.com/en-us/help/faq#funding-options-fees

USD Bank Wire Deposit ($10 USD) - outside US only
EUR Bank Wire Deposit (€10) - outside US only

USD Bank Wire Withdrawal ($60 USD) - outside US only
EUR Bank Wire Withdrawal (€60) - outside US only

^ those are SWIFT options. EUR might be better to fund with over USD since generally our EUR markets have higher volume and liquidity.

[Dargo]

Trying to withdraw to a bank account, according to this article https://support.kraken.com/hc/en-us/articles/204359203-How-do-I-withdraw-fiat-currencies-from-my-account- , one should be able to select fiat currencies. I do not however see any such option, but I'm only Tier-1. My question is: will the option become visible when upgrading your tier, or is the withdrawal-system disabled atm?

You can withdraw in fiat with Tier 2. Check more on it here: https://support.kraken.com/hc/en-us/articles/201352206-What-are-the-Verification-Tiers-

Tier 2 is enough in some areas, but it depends on your location. In the US, for example, you need Tier 3 for USD transfers.

[lilafacchi95]

Hi Dargo, thank you so much! my account has finally been verified tier 3. However as a US resident with only USD, it seems USD deposit service is currently unavailable...Is this something that'll be fixed in these days or do you recommend I do something else? if so what? Thank you in advance.

[comp]

Trying to withdraw to a bank account, according to this article https://support.kraken.com/hc/en-us/articles/204359203-How-do-I-withdraw-fiat-currencies-from-my-account- , one should be able to select fiat currencies. I do not however see any such option, but I'm only Tier-1. My question is: will the option become visible when upgrading your tier, or is the withdrawal-system disabled atm?

You can withdraw in fiat with Tier 2. Check more on it here: https://support.kraken.com/hc/en-us/articles/201352206-What-are-the-Verification-Tiers-

Tier 2 is enough in some areas, but it depends on your location. In the US, for example, you need Tier 3 for USD transfers.

Would you be able the check out   291058. Verification ticket. Waiting for that since approx a week. Must be busy

[Bonez0r]

I don't see an option to cancel a ticket once it's created. Adding a cancel button could significantly reduce the number of open tickets and the workload for the support staff. Sometimes people open a ticket and then figure out how to solve the problem on their own a while later, or they think it's no longer significant.

[jedaite]

Hy Dargo, I appreciate the help you offer. If it's possible to please check ticket no. 300325 I'd appreciate it.

Thank you,

[prashantd]

Hey Dargo,

My verification is in processing state from past 3 days. I created a support ticket for it today (311732). In how many days can I expect my ID to be verified?

Thanks!
Prashant

[Dargo]

Update: I've alerted support to all ticket numbers posted or sent by DM since my last post. It may still take some time to get a response however.

[Dargo]

Hi Dargo, thank you so much! my account has finally been verified tier 3. However as a US resident with only USD, it seems USD deposit service is currently unavailable...Is this something that'll be fixed in these days or do you recommend I do something else? if so what? Thank you in advance.

Try again later - that message is a bit misleading because it only indicates that the service is temporarily unavailable.

[Dargo]

I don't see an option to cancel a ticket once it's created. Adding a cancel button could significantly reduce the number of open tickets and the workload for the support staff. Sometimes people open a ticket and then figure out how to solve the problem on their own a while later, or they think it's no longer significant.

Go to your ticket on the support page.  In the reply box, tell them the issue is resolved.  And when support sees that, they will close the ticket.

Yes, you can indicate it's solved by replying to the ticket, but it would be nice for clients to have a way to solve their own tickets. Not sure it's possible, but we will look into this.

[sam132]

Hey Dargo,

I'm also now waiting 5 days to get verified - I opened up a support ticket (Request #312418).

Is there anything I can do to speed it up?

Many thanks,

Sam

[jedaite]

Update: I've alerted support to all ticket numbers posted or sent by DM since my last post. It may still take some time to get a response however.

Thanks, someone got to me 30 mins ago. That was fast.