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Author Topic: [ANN] KRAKEN.COM - Exchange with USD EUR GBP JPY CAD BTC LTC XRP NMC XDG STR ETH  (Read 619798 times)
stereotype
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June 19, 2017, 03:08:05 PM
Last edit: June 19, 2017, 04:20:04 PM by stereotype
 #4461

I sent another EUR payment using fidor about 2h ago, just as I often do.
After some minutes my deposit showed up as "Recent Deposits" with the status "Success" although it had not been credited so I could spend the EUR. This is just normal, it often takes some minutes from "Success" to being credited so I can use them.
Somehow this time the payment no longer shows up under "Recent Deposits" and has also not been credited. This is conerning and new to me. I created a Ticket (378632) hoping that someone could help in this matter.

I checked and this is resolved - the name did not come through in the transfer for some reason so it was held up due to that.

that's the case since ~4 days now. Medium transaction time went from 5 minutes to ~12 hours IF the support is super fast... (after ~12 hours it is "onhold", so support is needed always)
This really sucks and of course if everyone is opening a ticket for every deposit, this delays everything even more.

So it should be one of the top priorities to solve this damn issue. No support agent was able to tell me when this will be solved...
(No need to mention other critical bugs and problems of kraken, like untouched market orders for 10 minutes and bad api and website connection...)
Notice how Dargo just glosses over this fact. Seriously, how the fuck does an exchange get away with this. They send email responses informing the user that they are "investigating" the problem. Fucking liars. They have known about it for years, and choose to not fix the problem.  

For the 6 time of asking.......  @Dargo. Stop being a pathetic coward and answer this......    WHAT AUTHORITY DOES KRAKEN ANSWER TO?

Not trying to gloss anything over, just not going to speculate on the cause if I'm not certain what it is.

Do you really think I'm scared of your question? No, it's rather that the question is so vague that I don't know what you are asking and I'm focusing my time on clients I can help (as I have explained I can't help you any further without the ticket number that you refuse to give). There is no single authority that we "answer to," whatever that is supposed to mean. We adhere to a complicated variety of rules set by many different regulatory agencies, many of which are country-specific.  
You are still speculating after years? Really? I lose ~400 euros on a trading engine that you are still speculating to what the problem is?....and then ignore 3 of my 'support' tickets. Fuck you Kraken.
@Dargo Name those regulatory agencies here.

You are running different things together. I was just talking about the name field being empty in a particular deposit and saying I didn't get into the reason for it, not because I was trying to hide anything, but because I didn't have time to look into the cause in that particular case.  

For the 10th time, I'd be happy to assist you with your tickets, but I need a ticket number from you in order to do so.

On the regulatory issue, you seem to be asking that I post our entire worldwide compliance strategy, which isn't going to happen. A huge amount of work, research, and expense went into developing this and it's essentially a company trade secret, not something we'd post publicly. I'm not sure why you are asking, but I'm guessing you think that a list of regulatory agencies would give you a list of entities to lodge a complaint with, which is mistaken. A lot of the regulation has to do with AML/KYC and the agencies that are concerned with this kind of thing would not be appropriate to contact about a support ticket not being answered to your satisfaction or any other non-AML/KYC issue.
"to my satisfaction"? Chance would be a fine thing. Im not being answered at all, like so many others. Since when is compliance a trade secret? Are you sure you are not hiding behind that line from the regulators, that says you are not allowed to share why a given account is closed/suspended/investigated? Coward much, or are you trying to be smart? Your bluff and bullshit is getting annoying now, and im getting angry enough to spend time and money, showing why Kraken is a disaster waiting to happen.

Since your utterly broken support has filtered my tickets to suit themselves, maybe i should write my own response.....

'Dear customer
So sorry we have totally ignored your tickets. Obviously, we have problems. Not only with our support system, but our trading engine also. Thing is, we are inept and incompetent, and we are totally out of our depth. We know this, because the trading engine has been costing our customers their money, for years, and we still havnt fixed it. Actually, we gave up some time ago, and at the same time, started filtering the support tickets mentioning anything to do with engine problems. Sometimes we give out Kraken tokens in 'compensation'. Lately, we just delete the tickets. The reason for this, is that we have declared ourselves unfuckingtouchable. Thats right, YOU have no rights whatsoever regarding your experience with Kraken. Moreover, we have assured ourselves that any regulatory body, license issuer, or significant financial partner, couldnt give a flying fuck what you think. Basically your complaints are a waste of your time. Deal with it....this is crypto, remember?'

@Dargo
Please publish what licenses Kraken holds, your declared financial partners, and Krakens legal contact details. This should be public knowledge, so no more stalling or bluffing readers here, ok?
  
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wickedgoodtrader
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June 19, 2017, 03:29:20 PM
 #4462

Why the hell does anyone want to be verified on this site with the issues they are having. Have you not read they are holding many peoples cash hostage??
jeffytune
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June 19, 2017, 04:08:37 PM
 #4463

Where is JOKER?
 Grin Grin Grin

You cowards are playing with people's money and hiding behind excuse of surge in customers.

Were you blind before not to see the market trend?

And is it a valid excuse?

flekkelek
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June 19, 2017, 04:24:06 PM
 #4464

Why the hell does anyone want to be verified on this site with the issues they are having. Have you not read they are holding many peoples cash hostage??

Because they do fiat transfers also.

Tesó, van egy kis merited? Buszjegyre kell.
wickedgoodtrader
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June 19, 2017, 04:31:44 PM
 #4465

Why the hell does anyone want to be verified on this site with the issues they are having. Have you not read they are holding many peoples cash hostage??

Because they do fiat transfers also.

Right now they are having massive issues with fiat transfers. So why the hell does anyone want to try and deal in fiat with them?

If you can't handle your customers, stop accepting them! No more new accounts until you get the existing ones squared away. Is it really that hard?

flekkelek
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June 19, 2017, 04:38:07 PM
 #4466

Why the hell does anyone want to be verified on this site with the issues they are having. Have you not read they are holding many peoples cash hostage??

Because they do fiat transfers also.

Right now they are having massive issues with fiat transfers. So why the hell does anyone want to try and deal in fiat with them?

If you can't handle your customers, stop accepting them! No more new accounts until you get the existing ones squared away. Is it really that hard?


I don't know, I just said that's why it's popular. Anyways I don't know the source of the problem, I was able to withdraw Euros whenever I tried (last was 2 days ago), so maybe specific banks could cause this issue.

Tesó, van egy kis merited? Buszjegyre kell.
Betfair
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June 20, 2017, 12:42:01 AM
 #4467

guys livin in states i just wanna learn if you deposit fiat lets say 1000$ how much fee Kraken takes?
wickedgoodtrader
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June 20, 2017, 01:51:56 AM
 #4468

guys livin in states i just wanna learn if you deposit fiat lets say 1000$ how much fee Kraken takes?

Do not deposit anything until they get their fiat issues fixed. Many people are reporting they deposit and the funds are never credited to the account. And still no response from kraken.
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June 20, 2017, 04:35:46 AM
 #4469

Dargo

Support just mixed in my ticket with someone else, revealing all of my personal information about my corporate account. This is highly concerning. Please escalate to someone asap. Ticket number #302777.

stereotype
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June 20, 2017, 04:45:26 AM
 #4470

Dargo

Support just mixed in my ticket with someone else, revealing all of my personal information about my corporate account. This is highly concerning. Please escalate to someone asap. Ticket number #302777.


Im not familiar with US data protection laws, but if this is true, please consider officially reporting this breach.
jeezy
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June 20, 2017, 05:48:24 AM
 #4471

Also speaking up here about the massive delays I'm witnessing. Verification takes weeks to process. 3 weeks for Tier 1 and still waiting now over a Month on Tier 2 and Tier 3. But I guess with the problems Kraken currently has I will take my business elsewhere anyway. I really hope you guys get your shit together and keep this exchange running.
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June 20, 2017, 07:13:53 AM
 #4472

Hey I'm having the withdrawal issues as well.  Tried to wire USD over to my bank account and it failed. I am tier 3 verified and my bank account is able to accept wire transfers fine. Please help!  Cry Support ticket number 390814
paradiso777
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June 20, 2017, 09:10:31 AM
 #4473

Got 85k EUR stuck with "on hold" status. It happened because their bank shortened the sender's name or something. Tier 4 verified.
Nobody is willing to help. Last week someone on reddit marked my ticket as escalated, but no news till now.

Ticket #381654
arrived
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June 20, 2017, 12:46:54 PM
 #4474

Hi Dargo or anyone from kraken whatching the forum

For me its been 15 days I submitted the details for tier 2 and 3 verification.
opened two tickets to follow up on this ... last one is ticket #383764

can you please help here

-thanks.
Arrived ... flight waiting for gate.


jeffytune
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June 20, 2017, 01:37:36 PM
 #4475

∆∆
You guys are wonderful, plz look back at pages of this thread and see for how long it has turned into shit but you kept on trusting them.

Be patient take your money whenever they return it to you and never get back again.

I think JOKER is hiding somewhere and not have courage to face the wind.
bernard75
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June 20, 2017, 03:06:56 PM
 #4476

∆∆
You guys are wonderful, plz look back at pages of this thread and see for how long it has turned into shit but you kept on trusting them.

Be patient take your money whenever they return it to you and never get back again.

I think JOKER is hiding somewhere and not have courage to face the wind.

You are really annoying for reasons only you know, please go back to FIAT.
Mandas
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June 20, 2017, 05:03:59 PM
 #4477

My bank was wrong with the reference and my funds are not being verified,Can someone help me solve the problem,I'm thinking of going to the bank and looking at throwing my transfer back.


Kraken Support Ticket 382135.

The Bank wrote the wrong reference for a number.

La referencia es:
AA91 N84G PWAG X45I kraken.com

Y el banco a escribir error:
AA91 N84G PWAG X451 kraken.com

I have the proof of payment, the funds are of 196.05 €

If the proof is necessary, I can send it to you.



thanks greetings.
aesma
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June 20, 2017, 05:19:07 PM
 #4478

I made 11 SEPA transfers from Friday to yesterday to Kraken and they got all credited in one day. One got stuck on hold but only for a few hours. Just under 1000€ each.

I'm not saying there aren't problems but not everyone has problems.

azzur's issue is one of the reasons Kraken or any other exchange (Poloniex is experiencing issues too) can't have lots more staff from one day to the next, people need to be trained. Hopefully they also are background checked.
mm103
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June 20, 2017, 05:56:36 PM
 #4479

Hello Kraken,

I processed a $25K Wire deposit from a USA bank on June 9th (today is June 21) but it is still "On Hold" and I don't know why.

I submitted Tickets 360183 and 370555 with the Wire details but haven't received a response.  I am Tier 4 verified.

Please advise.

Thank you,
MM


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June 20, 2017, 06:05:27 PM
 #4480

Hello Kraken,

I processed a $25K Wire deposit from a USA bank on June 9th (today is June 21) but it is still "On Hold" and I don't know why.

I submitted Tickets 360183 and 370555 with the Wire details but haven't received a response.  I am Tier 4 verified.

Please advise.

Thank you,
MM



how much fees you pay for $25K
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