Jasmin68k
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Activity: 46
Merit: 0
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September 15, 2017, 11:53:04 AM |
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I also did a deposit yesterday, which did not get credited, in fact, does not show up on the website at all. It was a EUR SEPA Fidor-Fidor transfer, which usually does not take more than a few minutes. A well known and advertised feature, which has worked well for me in the past, also several times recently (last working one the day before yesterday): https://support.kraken.com/hc/en-us/articles/115002732067-Fidor-Fidor-deposits-and-withdrawals . Answers from support so far have been they can't see the deposit yet and SEPA can take up to 5 business days (well, Fidor-Fidor should be nearly instant and it was so far) and at times "deposits of this type" are delayed in the banking system. I asked them for clarification whether "can't see" means the money has not arrived in their bank account, which they did not explicitly answer. In the meantime I have confirmation from my bank that the transfer has been executed yesterday. Ticket number is 677953, which has already been escalated. I respectfully ask for the money being credited to my Kraken account shortly. Did anyone else have Fidor-Fidor delays before? Should I be worried? hey man I use kraken for kinda 4 years, I never noticed these delays I usually receive my deposit at the same day anyway last 2 weeks something happen I will stay a bit away from deposits money thee till theyfix this. I was waiting for 7 days to get my money, since I used to get my money at the same day. I suggest to you use this: Please escalate your ticket using this form posted by Dargo : https://docs.google.com/forms/d/e/1FAIpQLScCdK0IeMKRdYQUrpZRte71T_ksukoCU_7nnssYWSgrpoYMkA/viewformlooks like helped me thanks and good luck Thank you I never had these delays before either, which is what has me worried. Used that form for escalating before, just did again, maybe it helps.
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Roeiboot
Newbie
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Activity: 2
Merit: 0
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September 15, 2017, 12:11:36 PM |
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@Dargo Support ticket: 649410 -> already escalated. I did a SEPA wire transfer on the 2th of this month. Almost 2 weeks ago. I noticed I had made a typo in the reference, so made a new support ticket on the 6th. It has been 9 days (!!) and still no answer, no solution, no money... I'm freaking out because this is the time to buy BTC so your slow customer support is costing me so much money.. Please please please fix this! Best would be to finally make sure the money is on my account. But at least answer my questions..
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Serpens66
Legendary
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Activity: 2940
Merit: 1131
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September 15, 2017, 12:14:53 PM |
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Thank you I never had these delays before either, which is what has me worried. Used that form for escalating before, just did again, maybe it helps. If you never had this problem, you did not deposit for ~2 months starting~4 months ago There we had a 2 months period were nearly every Fidor to Fidor transaction was delayed by some days or you had to contact support so they manually added it. The major problem of this seems to be solved, but there are still a few timeframes were transactions do not work obviously.
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Jasmin68k
Newbie
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Activity: 46
Merit: 0
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September 15, 2017, 12:20:46 PM |
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Thank you I never had these delays before either, which is what has me worried. Used that form for escalating before, just did again, maybe it helps. If you never had this problem, you did not deposit for ~2 months starting~4 months ago There we had a 2 months period were nearly every Fidor to Fidor transaction was delayed by some days or you had to contact support so they manually added it. The major problem of this seems to be solved, but there are still a few timeframes were transactions do not work obviously. The last few weeks, it worked flawlessly, except for the failed one yesterday. Months before that I was not very active on Kraken for some time, so I am glad, I missed this period of delays. This at least makes me hopeful, that the issue will get sorted eventually, thank you!
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CostaRibeiro
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September 15, 2017, 01:01:43 PM |
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I need to deposit a considerable amount via SEPA today, any way to this be credit before monday?
Its from a Germany bank account, but not Fidor.
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condoras
Legendary
Offline
Activity: 3038
Merit: 1104
This is what I do. I drink and I know things.
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September 15, 2017, 01:15:43 PM |
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This issue with putting (i should say not putting) orders, is now became a problem. Bigger than before. Twelve minutes to put an order and cancel another one and the problem continues worse then ever. This is slower than a Bank transfer! I eventually put my order (or get lucky!) but the system wants to "reward" me and put it...twice. So now, i get a loss because i was needed another 15' to cancel the duplicate and put another and...and... If i submit a "Support Request" every time i see your message in my screen, i will have more than a dozen of "Open Tickets". Now i only have one (for another issue...) still unanswered and no, i din't use the "Escalate" form. I don't want to use a booster to receive an answer, which i'm supposed to get it anyway in a fixed time frame. I don't know when you will fix your platform but you need to do it fast. Having losses because the system/server/back end/front end/script/API's or whatever doesn't work properly, it's really a serious matter and effects my funds. P.S. And the delays continue...
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Kraken-Septimus
Full Member
Offline
Activity: 338
Merit: 101
https://support.kraken.com
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September 15, 2017, 01:22:18 PM |
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Hi On the date of 11.09.2017 ı sen 100k $ to your side. Dan told me that the reference code is wrong. One 'G' character was replaced by '6' mistakenly by my bank. I sent the order form and the swift paper to both Lynn and Dan. Dan also told me that they found my money. But you payment team is delaying my deposit. 100k is a huge amount of money. I am tier for and I sent my max daily limit. I cant stop thinking about it all day long. I already escalated the ticket via twitter. Please inform me that what am I waiting for. Patience has a end. If the reference number is very big problem send my. money back to my bank and I will pay the costs. Please dont ignore me. I need a date that you will credit my deposit. At least give me a dat for it. Hope to hear from you a.s.a.p. Waiting for the good news.
Ticket:672373
I've passed this on to the appropriate team. Thanks for your patience. @Dargo Support ticket: 649410 -> already escalated. I did a SEPA wire transfer on the 2th of this month. Almost 2 weeks ago. I noticed I had made a typo in the reference, so made a new support ticket on the 6th. It has been 9 days (!!) and still no answer, no solution, no money... I'm freaking out because this is the time to buy BTC so your slow customer support is costing me so much money.. Please please please fix this! Best would be to finally make sure the money is on my account. But at least answer my questions.. I've passed this on to the appropriate team. Thanks for your patience. The last few weeks, it worked flawlessly, except for the failed one yesterday. Months before that I was not very active on Kraken for some time, so I am glad, I missed this period of delays.
This at least makes me hopeful, that the issue will get sorted eventually, thank you!
We are aware of the issue and I've been looking into it again for you. We appreciate your patience. I need to deposit a considerable amount via SEPA today, any way to this be credit before monday?
Its from a Germany bank account, but not Fidor.
We cannot guarantee when your deposit would reach us. Please read through our support page for more information.
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Jasmin68k
Newbie
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Activity: 46
Merit: 0
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September 15, 2017, 01:34:53 PM |
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The last few weeks, it worked flawlessly, except for the failed one yesterday. Months before that I was not very active on Kraken for some time, so I am glad, I missed this period of delays.
This at least makes me hopeful, that the issue will get sorted eventually, thank you!
We are aware of the issue and I've been looking into it again for you. We appreciate your patience. Thank you! But what did you find out? Can you tell me, whether the money was credited to your bank account? According to my bank the transfer went through yesterday.
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torrentco
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September 15, 2017, 02:38:22 PM |
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it is impossible to trade on kraken right now. give 522 server error all the time.the pages wont load. when wil these problems end.
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yoda42
Newbie
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Activity: 4
Merit: 0
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September 15, 2017, 03:28:34 PM Last edit: September 15, 2017, 03:53:34 PM by yoda42 |
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Today I missed many opportunities to buy/sell because of Cloudflare errors and double buys/sells It was a very busy day so let's compare trading volume: Bitfinex: 126k BTC Coinbase: 35k BTC Kraken: 16k BTC Now take a look at the response times per request: Bitfinex: avg. 38ms up to 50ms (that's MILLIseconds!) - source: https://bitfinex.statuspage.ioCoinbase: avg. 96ms up to 120ms (again MILLIseconds!) - source: https://status.coinbase.comKraken: avg. 1.7s up to 10s (SECONDS!) and sometimes complete outage - source: https://status.kraken.comWhy is it so hard for Kraken to get decent servers and load balancers?? I stopped all trading activities for now because I'm no longer willing to pay (volume based!) fees for a service that does not work
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ShroomsKit_Disgrace
Legendary
Offline
Activity: 952
Merit: 1000
Yeah! I hate ShroomsKit!
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September 15, 2017, 04:10:52 PM |
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Impossible to trade here guys...
I am considering leave it for good.
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Millionero
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September 15, 2017, 04:20:26 PM Last edit: September 15, 2017, 07:38:19 PM by Millionero |
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I don't think their hardware is causing the problem. Kraken did all their own coding and design from scratch, and therein lies the problem. Bitfinex is a white label exchange, which means they bought their software as a package from somebody, and look at how well their trading engine and the rest of their code works. Moral of the story: Sometimes it's best to let the experts do the work and just pay them for it. Don't try to reinvent the wheel when you're not a wheelwright. And clearly Kraken is not a wheelwright. Kraken might be better off biting the bullet, shutting down and adopting a software package that actually works. But shutting down the exchange would piss people off even more.
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Hypercube
Member
Offline
Activity: 119
Merit: 105
Semantically satiated.
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September 15, 2017, 04:29:24 PM |
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Today I missed many opportunities to buy/sell because of Cloudflare errors and double buys/sells It was a very busy day so let's compare trading volume: Bitfinex: 126k BTC Coinbase: 35k BTC Kraken: 16k BTC Now take a look at the response times per request: Bitfinex: avg. 38ms up to 50ms (that's MILLIseconds!) - source: https://bitfinex.statuspage.ioCoinbase: avg. 96ms up to 120ms (again MILLIseconds!) - source: https://status.coinbase.comKraken: avg. 1.7s up to 10s (SECONDS!) and sometimes complete outage - source: https://status.kraken.comWhy is it so hard for Kraken to get decent servers and load balancers?? I stopped all trading activities for now because I'm no longer willing to pay (volume based!) fees for a service that does not work Seeing their response time metrics flying off their own chart is actually pretty funny
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Pang.
Member
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Activity: 258
Merit: 20
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September 16, 2017, 02:50:57 PM |
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11 days waiting for any response. Account locked but no news since days ago. Nice amount of $ but can not do any trade or withdrawal.
No response by twitter or mail...I understand them need time, but I do not know if my funds are safe in kraken or someone hacked it.
Ticket #311114
Thanks
Kraken team tell me,them will solve in short time... Waiting since 29 May Thanks Another week (50 days) and no more news about when kraken team release my account. I need do some movements, but always the answer: "We appreciate your patience" Thanks Two months later and I still can not access my funds. I have sent, and responded to everything the kraken team has asked me, they tell me that everything is ok, and my funds secure, but now they tell me to wait 2 or 3 more weeks. Honestly, this is not funny anymore. I hope seriously, and that this will be solved at once. Thank you. 3 months later and I still can not accessmy funds. At this rate I will die before seeing my funds again. I honestly expected a lot more seriousness when I started working with Kraken. I hope it will be resolved and I will write it here if that day comes. All those who ask me privately, I will publicly answer if there is any newness in the case. Thank you Two weeks more since last email, no news, no update...bad professional kraken. Next step is contact with a lawyer and proceed to denounce it. I will continue sending an email every week as a test to the authorities, both you and a contact form. be careful where you put your funds.
Thanks One week more and a new kraken mail : "This ticket has been escalated to our development staff. We are endeavoring to provide you with a solution to this problem as soon as is possible." having a client for 4 months without being able to touch his funds, shows a lack of immense professionalism, and there is no valid excuse. Again I warn everyone to be careful where they leave their funds Thanks
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CostaRibeiro
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September 16, 2017, 09:45:40 PM |
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11 days waiting for any response. Account locked but no news since days ago. Nice amount of $ but can not do any trade or withdrawal.
No response by twitter or mail...I understand them need time, but I do not know if my funds are safe in kraken or someone hacked it.
Ticket #311114
Thanks
Kraken team tell me,them will solve in short time... Waiting since 29 May Thanks Another week (50 days) and no more news about when kraken team release my account. I need do some movements, but always the answer: "We appreciate your patience" Thanks Two months later and I still can not access my funds. I have sent, and responded to everything the kraken team has asked me, they tell me that everything is ok, and my funds secure, but now they tell me to wait 2 or 3 more weeks. Honestly, this is not funny anymore. I hope seriously, and that this will be solved at once. Thank you. 3 months later and I still can not accessmy funds. At this rate I will die before seeing my funds again. I honestly expected a lot more seriousness when I started working with Kraken. I hope it will be resolved and I will write it here if that day comes. All those who ask me privately, I will publicly answer if there is any newness in the case. Thank you Two weeks more since last email, no news, no update...bad professional kraken. Next step is contact with a lawyer and proceed to denounce it. I will continue sending an email every week as a test to the authorities, both you and a contact form. be careful where you put your funds.
Thanks One week more and a new kraken mail : "This ticket has been escalated to our development staff. We are endeavoring to provide you with a solution to this problem as soon as is possible." having a client for 4 months without being able to touch his funds, shows a lack of immense professionalism, and there is no valid excuse. Again I warn everyone to be careful where they leave their funds Thanks Wow, thats pretty serious shit.
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ARTHurt
Member
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Activity: 104
Merit: 10
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September 18, 2017, 01:44:35 PM |
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Ticket ID 678515 My last deposit 8500 EUR was placed on hold. I have contacted support and escalated the ticket via google docs form. I get an answer pretty fast from Angel, social network Kraken Client Engagement where he explained that I will need to do the ID confirmation photo which I did, I have responded with confirmation to Angel asking to check and get also a fast reply that everything is ok and he's escalating my ticket to Finance team to unblock the deposit, being said that it will happen "shortly" Basically everything was done fast, support response, explanations, me uploading documents, confirming, support reply and confirm, everything smooth... ... but 4 days later and another 3 emails asking what is going on with the "shortly" term delaying and no answer from anyone while the deposit is still On Hold, I start to freak out when I read other people's posts experiencing the similar issues without any resolution after weekx and weeks. Please let me know what is going on, it should be a formality to unblock a deposit since everything is already validated and confirmed from Support side, when Tier 3 is again showing as "Completed" after the document being uploaded and verified from your side, come on!!! Later edit: Phew, like minutes after posting this, I got the email confirming my deposit - bad, really bad experience
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poordeveloper
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September 18, 2017, 03:25:10 PM |
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Are you from Germany or Singapore or sending from a German bank account?
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Daviid
Newbie
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Activity: 3
Merit: 0
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September 18, 2017, 04:33:34 PM |
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On 15 September, I transferred EUR of my bank account. But I did not correctly enter the reference. I contact the support and communicated the correct account reference. In response I had a request number and that's all. Do you know how long it takes for them to regularize this transfer ? Thank you in advance.
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Kraken-Septimus
Full Member
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Activity: 338
Merit: 101
https://support.kraken.com
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September 18, 2017, 05:22:25 PM |
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On 15 September, I transferred EUR of my bank account. But I did not correctly enter the reference. I contact the support and communicated the correct account reference. In response I had a request number and that's all. Do you know how long it takes for them to regularize this transfer ? Thank you in advance.
Please escalate your ticket with this form that Dargo has posted.
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Daviid
Newbie
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Activity: 3
Merit: 0
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September 18, 2017, 05:44:12 PM |
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On 15 September, I transferred EUR of my bank account. But I did not correctly enter the reference. I contact the support and communicated the correct account reference. In response I had a request number and that's all. Do you know how long it takes for them to regularize this transfer ? Thank you in advance.
Please escalate your ticket with this form that Dargo has posted. Thank you for the link. The support has contacted me. I just send them the requested items. I hope a quick resolution. Wait and see. I want to be able to say good of Kraken to friends who are with Coinbase.
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