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Author Topic: [ANN] KRAKEN.COM - Exchange with USD EUR GBP JPY CAD BTC LTC XRP NMC XDG STR ETH  (Read 619798 times)
oscargate
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September 27, 2017, 12:35:23 PM
 #5041

Still waiting on support ticket #708488... I have escalated here and using the reddit escalation link...

No issues getting money into Kraken, trading, etc.  I am tier 4 verified... Go to withdraw, failure... no response from support... Does not make me feel good as a business having my money trapped at Kraken with no one to contact
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taserz
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September 27, 2017, 03:06:00 PM
 #5042

Hmm anyone got any suggestions. I am Tier 4 and I did a small withdraw of a few thousand to make sure I set up everything correctly but both times I tried this the bank wire failed?

Want to throw me a tip: 1E5bZiPAh7Yt1VqNUyk7y9r48zpbGNTEUA
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Samarkand
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September 27, 2017, 05:03:23 PM
 #5043

Hmm anyone got any suggestions. I am Tier 4 and I did a small withdraw of a few thousand to make sure I set up everything correctly but both times I tried this the bank wire failed?

What country are you based in? If you are based in Europe, you shouldn´t have any problems
making a SEPA withdrawal.
In other countries, getting a successful wire transfer can be more difficult as you can read
in previous posts of other posters.

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September 27, 2017, 05:04:07 PM
 #5044

Hmm anyone got any suggestions. I am Tier 4 and I did a small withdraw of a few thousand to make sure I set up everything correctly but both times I tried this the bank wire failed?
What reason did they give you?

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taserz
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September 27, 2017, 07:43:32 PM
 #5045

Hmm anyone got any suggestions. I am Tier 4 and I did a small withdraw of a few thousand to make sure I set up everything correctly but both times I tried this the bank wire failed?

What country are you based in? If you are based in Europe, you shouldn´t have any problems
making a SEPA withdrawal.
In other countries, getting a successful wire transfer can be more difficult as you can read
in previous posts of other posters.



USA.

Hmm anyone got any suggestions. I am Tier 4 and I did a small withdraw of a few thousand to make sure I set up everything correctly but both times I tried this the bank wire failed?
What reason did they give you?

Nothing yet I put a ticket in the other day. Confused if it is something I forgot I just got my account fully configured earlier this week for tier 4 and opened my business bank account maybe 2 weeks prior so everything should be valid.

Want to throw me a tip: 1E5bZiPAh7Yt1VqNUyk7y9r48zpbGNTEUA
Mining bitcoin since 2011.
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oscargate
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September 27, 2017, 08:01:35 PM
 #5046

Hmm anyone got any suggestions. I am Tier 4 and I did a small withdraw of a few thousand to make sure I set up everything correctly but both times I tried this the bank wire failed?

What country are you based in? If you are based in Europe, you shouldn´t have any problems
making a SEPA withdrawal.
In other countries, getting a successful wire transfer can be more difficult as you can read
in previous posts of other posters.



USA.

Hmm anyone got any suggestions. I am Tier 4 and I did a small withdraw of a few thousand to make sure I set up everything correctly but both times I tried this the bank wire failed?
What reason did they give you?

Nothing yet I put a ticket in the other day. Confused if it is something I forgot I just got my account fully configured earlier this week for tier 4 and opened my business bank account maybe 2 weeks prior so everything should be valid.

I'm in same boat as you... I have a Kraken Tier 4 verified account + business checking account.  The names on both accounts match and all the documentation should be in order.  I'm able to deposit BTC / sell BTC, but when I go to withdraw USD I receive the error "Failed" with no explanation.

I've opened tickets with support and tried escalating on Reddit / Bitcointalk but have not heard a single word from Kraken.
taserz
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September 27, 2017, 10:48:15 PM
 #5047

I'm in same boat as you... I have a Kraken Tier 4 verified account + business checking account.  The names on both accounts match and all the documentation should be in order.  I'm able to deposit BTC / sell BTC, but when I go to withdraw USD I receive the error "Failed" with no explanation.

I've opened tickets with support and tried escalating on Reddit / Bitcointalk but have not heard a single word from Kraken.


Let me know if you resolve it. I have never done a withdraw with Kraken but they verified all my details so it should work. I called my bank and they did not see an attempt to wire on their end.

Have you got it to work before?

Want to throw me a tip: 1E5bZiPAh7Yt1VqNUyk7y9r48zpbGNTEUA
Mining bitcoin since 2011.
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oscargate
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September 27, 2017, 11:09:01 PM
 #5048

I'm in same boat as you... I have a Kraken Tier 4 verified account + business checking account.  The names on both accounts match and all the documentation should be in order.  I'm able to deposit BTC / sell BTC, but when I go to withdraw USD I receive the error "Failed" with no explanation.

I've opened tickets with support and tried escalating on Reddit / Bitcointalk but have not heard a single word from Kraken.


Let me know if you resolve it. I have never done a withdraw with Kraken but they verified all my details so it should work. I called my bank and they did not see an attempt to wire on their end.

Have you got it to work before?

I have not... I am opening an account with GDAX now and starting verification process... At this point, whoever can start making this happen first will get my business from here on out
taserz
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September 28, 2017, 12:17:56 AM
 #5049

I'm in same boat as you... I have a Kraken Tier 4 verified account + business checking account.  The names on both accounts match and all the documentation should be in order.  I'm able to deposit BTC / sell BTC, but when I go to withdraw USD I receive the error "Failed" with no explanation.

I've opened tickets with support and tried escalating on Reddit / Bitcointalk but have not heard a single word from Kraken.


Let me know if you resolve it. I have never done a withdraw with Kraken but they verified all my details so it should work. I called my bank and they did not see an attempt to wire on their end.

Have you got it to work before?

I have not... I am opening an account with GDAX now and starting verification process... At this point, whoever can start making this happen first will get my business from here on out

GDAX aka coinbase can be a nightmare coming from me. I left them due to so many issues.

Want to throw me a tip: 1E5bZiPAh7Yt1VqNUyk7y9r48zpbGNTEUA
Mining bitcoin since 2011.
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CostaRibeiro
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September 28, 2017, 12:20:10 AM
 #5050

If you are US resident with SSN don't bother opening an account with Kraken, go with GDAX and Gemini.

Kraken support is inexistent, if you need an answer you can expect at least 1 week, even if you "escalate" it.
taserz
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September 28, 2017, 12:23:36 AM
 #5051

If you are US resident with SSN don't bother opening an account with Kraken, go with GDAX and Gemini.

Kraken support is inexistent, if you need an answer you can expect at least 1 week, even if you "escalate" it.

Why is it so bad? I used an EIN for my business. Doesn't Gemini have a really long painstakingly long signup process.


Want to throw me a tip: 1E5bZiPAh7Yt1VqNUyk7y9r48zpbGNTEUA
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CostaRibeiro
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September 28, 2017, 01:28:22 PM
 #5052

If you are US resident with SSN don't bother opening an account with Kraken, go with GDAX and Gemini.

Kraken support is inexistent, if you need an answer you can expect at least 1 week, even if you "escalate" it.

Why is it so bad? I used an EIN for my business. Doesn't Gemini have a really long painstakingly long signup process.



Mainly because the support, they need to understand that bitcoin matters need to be solved in hours not days, the market is to volatile.

Kraken is 100% legit, just need to improve their platform and their service.
taserz
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September 28, 2017, 03:43:58 PM
 #5053

I got an email back! The currently are working to enable USD funding and withdraws.

So it appears they are having some technical issues they are working on.

Want to throw me a tip: 1E5bZiPAh7Yt1VqNUyk7y9r48zpbGNTEUA
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puffin888
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September 29, 2017, 02:28:50 AM
 #5054

I submitted a USD withdraw request 2 days ago,  but it's still in pending state.  I am worried about it since the previous withdrawals completed within 24 hours. I don't know what happens in your website, but I can't wait for so called "undetermined period of time" fixing and I MUST get my money back to either my bank or my account  within one day!!!
The ticket number is #713779, I escalated it, and I will keep escalating until it is addressed!
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September 29, 2017, 09:47:56 AM
 #5055

For reference, here are the instructions on escalating your ticket: https://bitcointalk.org/index.php?topic=290799.msg21354866#msg21354866

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September 29, 2017, 12:23:58 PM
 #5056

I'm new here and i want to warn you that i have a big problem with Kraken. 7 months that i'm waiting to change my email adress from my account.

Let me explain : i had a tor2mail relied to my account. As you know, tor2mail is down. I contact support and they said to me that's a complicated situation.
I had the same problem on poloniex. I made a new account. They transfer my coins on the new account. And it's all good now.

I propose the same thing with kraken, and the same response : "it's complicated, we need time".
7 months later, i have still the same problem.

I think they buying time to scam me and get a reason to get my coins.
Be very careful.
Kraken-Septimus
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September 29, 2017, 01:52:45 PM
 #5057

I'm new here and i want to warn you that i have a big problem with Kraken. 7 months that i'm waiting to change my email adress from my account.

Let me explain : i had a tor2mail relied to my account. As you know, tor2mail is down. I contact support and they said to me that's a complicated situation.
I had the same problem on poloniex. I made a new account. They transfer my coins on the new account. And it's all good now.

I propose the same thing with kraken, and the same response : "it's complicated, we need time".
7 months later, i have still the same problem.

I think they buying time to scam me and get a reason to get my coins.
Be very careful.

Please escalate your ticket with this form that Dargo has posted

Unlock futures trading with Kraken's Crypto Facilities acquisition!
Do you need support? Please open a ticket here and escalate that ticket using this form.
puffin888
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September 29, 2017, 11:19:01 PM
 #5058

I submitted a USD withdraw request 2 days ago,  but it's still in pending state.  I am worried about it since the previous withdrawals completed within 24 hours. I don't know what happens in your website, but I can't wait for so called "undetermined period of time" fixing and I MUST get my money back to either my bank or my account  within one day!!!
The ticket number is #713779, I escalated it, and I will keep escalating until it is addressed!

If your technical team cannot address the issues in a short time, I am going to cancel the withdrawal and get the refund to my account.  I notice there is a cancel mark at end of the withdrawal record, but I don't know if the cancel action will lead to limbo state that I have to wait for a longer time.
Kraken support team, please give me the answer!
puffin888
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September 30, 2017, 03:11:57 AM
 #5059

I submitted a USD withdraw request 2 days ago,  but it's still in pending state.  I am worried about it since the previous withdrawals completed within 24 hours. I don't know what happens in your website, but I can't wait for so called "undetermined period of time" fixing and I MUST get my money back to either my bank or my account  within one day!!!
The ticket number is #713779, I escalated it, and I will keep escalating until it is addressed!

If your technical team cannot address the issues in a short time, I am going to cancel the withdrawal and get the refund to my account.  I notice there is a cancel mark at end of the withdrawal record, but I don't know if the cancel action will lead to limbo state that I have to wait for a longer time.
Kraken support team, please give me the answer!

I created other ticket to request Kraken support to cancel my withdrawal and refund to my account, #715856, escalated.
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October 01, 2017, 12:19:02 PM
 #5060

I'm new here and i want to warn you that i have a big problem with Kraken. 7 months that i'm waiting to change my email adress from my account.

Let me explain : i had a tor2mail relied to my account. As you know, tor2mail is down. I contact support and they said to me that's a complicated situation.
I had the same problem on poloniex. I made a new account. They transfer my coins on the new account. And it's all good now.

I propose the same thing with kraken, and the same response : "it's complicated, we need time".
7 months later, i have still the same problem.

I think they buying time to scam me and get a reason to get my coins.
Be very careful.

Please escalate your ticket with this form that Dargo has posted

You know how many time i escalate my ticket ? 7 months man... Just for an invalid email and it's not my fault if tor2mail is down. But with kraken, i pay for it.
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