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Author Topic: [ANN] KRAKEN.COM - Exchange with USD EUR GBP JPY CAD BTC LTC XRP NMC XDG STR ETH  (Read 607465 times)
zazarb
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December 04, 2017, 10:14:02 AM
 #5641

I do not understand what you are attacking them with screaming -scam!
Need more patience.
I have taken more than 10k EUR in past and without trouble, always money received in same day or later in next.

Have you read through the problems of all folks in this thread? Have you tried to correlate deposit problems to price shifts? (Apparently not, otherwise you would probably not ask.) And maybe you are one of the very few exceptions not experiencing problems on this platform.

There are massive problems for a lot of folk to withdraw and/or deposit funds.

It is barely possible to place and cancel orders on Kraken.

This in itself already sufficient reasons to call it a scam.

The service is just a farce, and so on and so on. Take a few minutes and you will see. Have fun =D
I read whole thread and I know  that there is a lot of problems,
but that Can not call a scam, if nobody has lost his money permanently.

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CryptoTeng
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December 04, 2017, 10:17:05 AM
 #5642

I do not understand what you are attacking them with screaming -scam!
Need more patience.
I have taken more than 10k EUR in past and without trouble, always money received in same day or later in next.

Have you read through the problems of all folks in this thread? Have you tried to correlate deposit problems to price shifts? (Apparently not, otherwise you would probably not ask.) And maybe you are one of the very few exceptions not experiencing problems on this platform.

There are massive problems for a lot of folk to withdraw and/or deposit funds.

It is barely possible to place and cancel orders on Kraken.

This in itself already sufficient reasons to call it a scam.

The service is just a farce, and so on and so on. Take a few minutes and you will see. Have fun =D
I read whole thread and I know  that there is a lot of problems,
but that Can not call a scam, if nobody has lost his money permanently.

Then you have not read the thread, as a lot of people lost serious money on Kraken. Take iCoinWatch for example. Just to name the first coming to mind without having to go in the thread.

In our opinion it is a SCAM.

And we will keep calling Kraken that until they finally have solved the problems, and start to answer to service calls via their website in a serious way, and not with a bunch of hollow phrases and promises.
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December 04, 2017, 10:45:55 AM
Last edit: December 04, 2017, 11:03:56 AM by bbacardi
 #5643

I am trying to withdraw my bitcoins from kraken. It said I have to confirm the withdraw address in an e-mail, which I never received. I tried it several times and now it says "Service is currently disabled. Please try again later". Besides that, the site is constantly crashing and not reachable. After I received my bitcoins, I will never use this exchange again.

€: I received the e-mail now and I could withdraw my bitcoins. Regardless I will avoid this exchange now. You can't have such an instable service when there is so much money involved.
nevermindthebotox
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December 04, 2017, 12:05:05 PM
 #5644

just to try my tier 4 account i made a deposit four days ago... account still gives 0 balance...

kraken website gives cloud error every second time.

not really a way i want my money handled...   Angry

Kraken-Septimus
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December 04, 2017, 07:43:40 PM
 #5645

Hi all
My deposit is on hold since 5 days, the support said i forgot the text „kraken.com“ in the bank transfer but i proved it with a screenshot. So i got answered that its okay now and they are going to release the deposit now, but its still on hold! Now im not getting any answers from anyone on kraken. This is just not how you should threat your customers!
Im just loosing money this way and im not the obly one with this problem.
I just want answers now, i dont think releasing my money is taking so much time! Such a bad service.

Ticket: 944768

Hi Tomih18. It looks like the funds have been successfully credited to your account now. To avoid delays in the future, please be sure to always include all of the information from the wiring instructions. Thanks for your patience.


Has been solved this morning on a sunday! 2 days of waiting, cant complain.

Hi meelmark. I'm glad to hear your issue is now resolved. Thanks for your patience.

Hallo,
my problem is 6080€ Deposit on hold (29.11.17), I send two tickets to Kraken suport, no answer!
When the next day's everybody from suport see this, please help and look ticket number 949356 and 941481 all other way I have done!
Then I escalated the Tickets, nothing is happen! Bitcoin fall to 7500€, and i can do nothing, fucking situation!
It's not my first day or buisness with Kryptomoney, I have Tier3 verifikation and make many other deals on this Side before this happen.
But when I see these problems with Kraken on this board I hadn't done it, but to late! I know it is weekend but 30.11.17 and 01.12.17 isn't weekend and they do nothing.

Excuse my english, I come from germany and learn a little bit scool english before 40 years.

I can't be happy, panik sell is not my thing I send the money to buy and not to look out of the window when everybody makes money but me!
In a other post somebody write he supposed "Kraken work with your funding" with a little bit fantasy I can believe it. All times when you must do something it gives problems Error520 and other things, that's the opposite of professional !
I mean it's a strange Game.
Money (Deposit ) on hold in this situation that smells you (Kraken com) such a intrinsically beneficial.
Thanks
tomtom5

and Thanks to Crypto Teng I think I understand! I will be fair, its a hot buisness, what I read in all Forum boards is, on other exchanges other problems with the same result. The Customer is not in the best position in this buisness.
My intention for this post is that people who makes first steps, understand what can happen, and the day will be comming.
And I hope public creates pressure to act!

News: 03.12.17 23:30 German time two mails come from Kraken Suport with: sorry... long time... now we do something.
I let myself be surprised and I will keep updating!
News: 04.12.17  My Deposit is success ! Kraken com have solved my Problem! Im very facilitating and hope other people can say the same in near future!


Hi tomtom5. I'm glad to hear that your issue has been resolved. Please note that we have a few agents that speak German. If you're finding it difficult to communicate in English please let our agents know and we'll find someone that can translate for you.

Hi all,

I have requested for USD withdrawal via bank transfer last Friday. The status is currently "Pending" and I have yet to receive e-mail to confirm the bank details. I have submitted a support ticket. What should I do next?

Thanks and regards.

JWLU

Hi jwlu. If you haven't heard back yet, please escalate your ticket using this form.

I am trying to withdraw my bitcoins from kraken. It said I have to confirm the withdraw address in an e-mail, which I never received. I tried it several times and now it says "Service is currently disabled. Please try again later". Besides that, the site is constantly crashing and not reachable. After I received my bitcoins, I will never use this exchange again.

€: I received the e-mail now and I could withdraw my bitcoins. Regardless I will avoid this exchange now. You can't have such an instable service when there is so much money involved.

Hi bbacardi. I'm sorry to hear that you weren't happy with the instability of our website. We are having a major upgrade soon and this should alleviate the strain on our platform. I would like to invite you to try Kraken again once we have this major upgrade. Thanks for your business.


Allways the same, no news at all from nowhere ...

Hi Shamane. Unfortunately, you have a complex issue that only the specialty team is able to help you with at this point. We appreciate your patience.

just to try my tier 4 account i made a deposit four days ago... account still gives 0 balance...

kraken website gives cloud error every second time.

not really a way i want my money handled...   Angry



Hi nevermindthebotox. If you haven't yet, I would suggest opening a ticket here and escalating said ticket using this form.

Unlock futures trading with Kraken's Crypto Facilities acquisition!
Do you need support? Please open a ticket here and escalate that ticket using this form.
Tomih18
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December 04, 2017, 09:22:32 PM
 #5646

Thanks, it took a long time, but my request is solved now.
Shamane
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December 04, 2017, 10:27:37 PM
 #5647




Allways the same, no news at all from nowhere ...

Hi Shamane. Unfortunately, you have a complex issue that only the specialty team is able to help you with at this point. We appreciate your patience.


Hi septimus,

No my case isen't complex, i send evidence of identity since the 18/11/2017 ... But thank you very much to speek on this forum and try to help us.

_____________


Each problem is particular and unique...
But reading that some problems have been solved can be reassuring...

My kraken account is unlocked, and the possible withdrawals (xrp done, and sepa launched [I would not fail to inform if it fails for a fiat return]).

After 16 days following the sending of my proof of identity with handwritten mention...

Upcomingdiamondinvestor
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December 05, 2017, 06:03:21 AM
 #5648

Hi, I am trying to transfer money from the US to Payward Japan K.K and my banking is asking for branch routing code. This is not provided on the kraken website. Please advice.
btctube
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December 05, 2017, 06:51:43 AM
 #5649


Although I find kraken to be one of the best exchange, I sometimes have to withdrawal big amounts to them after seeing the withdrawal fee. Its 0.001 BTC. Kinda like $17 at the current btc rate. Yobit had already changed their rate from 0.0015 to 0.0008 btc. It wouldn't hard them much if they follow, they do have a lot of traders there anyway.
CryptoTeng
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December 05, 2017, 06:58:00 AM
Last edit: December 05, 2017, 08:48:49 AM by CryptoTeng
 #5650

Still only seeing PR-stunts in terms of service of Kraken in this forum. Understandable that people are happy when they know they have  not (entirely) lost their money to some kind of SCAM scheme

Waiting for several months now that:

Several calls are answered at all.

Appropriate refunds given for others for which only hollow apologies and promises were received.

Solving problems which are going on for almost a year if not longer.

Some requests are very similar to requests posted in here in the forum, some others might be a bit more complex, but should have been solved long ago. The main difference to the ones in this forum is that the website tool was used. Apparently, crying out on a forum makes them move faster as people are publicly complaining. However, when your problem can be ignored they will do so as can be seen in our but also many other cases where people only get "service" when using public channels.

Stay away from this SCAM.
nevermindthebotox
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December 05, 2017, 01:13:20 PM
 #5651


Hi nevermindthebotox. If you haven't yet, I would suggest opening a ticket here and escalating said ticket using this form.

i did contact customer service by e-mail, still it took six days to get deposit approved. And almost three hours to transfer that to ETH and move it away
from your service. Your site kept getting "cloud error" and i didn't get confirmation e-mail to confirm receiving address and then transfer itself.

Piss poor performance if you ask me (and this was T4 business account).

Shamane
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December 05, 2017, 04:01:18 PM
 #5652




Allways the same, no news at all from nowhere ...

Hi Shamane. Unfortunately, you have a complex issue that only the specialty team is able to help you with at this point. We appreciate your patience.


Hi septimus,

No my case isen't complex, i send evidence of identity since the 18/11/2017 ... But thank you very much to speek on this forum and try to help us.

_____________


Each problem is particular and unique...
But reading that some problems have been solved can be reassuring...

My kraken account is unlocked, and the possible withdrawals (xrp done, and sepa launched [I would not fail to inform if it fails for a fiat return]).

After 16 days following the sending of my proof of identity with handwritten mention...

Sepa transfert seeing in my bank account

NoOneLt
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December 05, 2017, 06:55:56 PM
 #5653

Recently performed ~1K EUR withdrawal and 1,2K EUR in BTC, all went smooth.
Surgeon199
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December 05, 2017, 07:17:49 PM
Last edit: December 05, 2017, 07:28:55 PM by Surgeon199
 #5654

If you have been effected by Krakens shady business practices, please use the following links below. If you feel like others have been wronged by Kraken you should file a complaint as well. I reccomend you filing one complaint a day against Kraken with all 4 agencies.

Also for anyone interested in what exactly happened to me, I posted about it on the reddit links above.

I also want to say I appreciate everyone that has reached out to me so far, and to please spread the word about the reddit links. The more people that come forward the better it will be.

https://www.consumerfinance.gov/complaint/

https://www.sec.gov/oiea/Complaint.html

https://oag.ca.gov/contact/consumer-complaint-against-business-or-company

http://www.cftc.gov/consumerprotection/redressreparations/index.html



Hello, if you were affected by Kraken poor trading engine and this fact alone made you lose money and you are considering joining a class action lawsuit please join at the following telegram group:

https://t.me/joinchat/GVnVNhCKgKIH6gLeOuGF2A

We can discuss much more here regarding each problem of every person that was losing money because of Kraken terrible trading platform.

My issue in short: I opened a limit order for a position with leverage, I also canceled that order before going to sleep, my trading history can easily confirm all these, guess what happened when I woke up: the order was magically filled even though the order was canceled by me at least 20 times (my trading history can easily confirm this) because as we all know you can't really expect an action that you perform on kraken.com to go smoothly without errors from the first attempt. The position was eventually liquidated, position that was opened by kraken.com, how epic is that? I have proves of all I am saying in my trading history, I also sent them print screens in my conversation with the support team (even though you can not call that conversation, I was receiving automated replies, that's how they treat customers). My ticket was opened 12 days ago: 909449

I really think we should be realistic here and stop living in a fantasy world, Kraken only cares about their profit, they don't care about us, our only option is a class action, we all have jobs and we are busy but we have to find time for this guys, we have to give an example out of this company. And don't worry, our moral damages will exceed by far our original losses that were due strictly because of kraken ridiculously poor services.
Daemon_Hell
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December 05, 2017, 08:19:12 PM
 #5655

If you have been effected by Krakens shady business practices, please use the following links below. If you feel like others have been wronged by Kraken you should file a complaint as well. I reccomend you filing one complaint a day against Kraken with all 4 agencies.

Also for anyone interested in what exactly happened to me, I posted about it on the reddit links above.

I also want to say I appreciate everyone that has reached out to me so far, and to please spread the word about the reddit links. The more people that come forward the better it will be.

https://www.consumerfinance.gov/complaint/

https://www.sec.gov/oiea/Complaint.html

https://oag.ca.gov/contact/consumer-complaint-against-business-or-company

http://www.cftc.gov/consumerprotection/redressreparations/index.html



Hello, if you were affected by Kraken poor trading engine and this fact alone made you lose money and you are considering joining a class action lawsuit please join at the following telegram group:

https://t.me/joinchat/GVnVNhCKgKIH6gLeOuGF2A

We can discuss much more here regarding each problem of every person that was losing money because of Kraken terrible trading platform.

My issue in short: I opened a limit order for a position with leverage, I also canceled that order before going to sleep, my trading history can easily confirm all these, guess what happened when I woke up: the order was magically filled even though the order was canceled by me at least 20 times (my trading history can easily confirm this) because as we all know you can't really expect an action that you perform on kraken.com to go smoothly without errors from the first attempt. The position was eventually liquidated, position that was opened by kraken.com, how epic is that? I have proves of all I am saying in my trading history, I also sent them print screens in my conversation with the support team (even though you can not call that conversation, I was receiving automated replies, that's how they treat customers). My ticket was opened 12 days ago: 909449

I really think we should be realistic here and stop living in a fantasy world, Kraken only cares about their profit, they don't care about us, our only option is a class action, we all have jobs and we are busy but we have to find time for this guys, we have to give an example out of this company. And don't worry, our moral damages will exceed by far our original losses that were due strictly because of kraken ridiculously poor services.
I love how people pretend to sue left and right. In my experience, even regulated exchanges tend to have 'risk disclosure'. They do not guarantee anything, any technological risk - is yours and yours alone.
Surgeon199
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December 05, 2017, 08:49:52 PM
Last edit: December 05, 2017, 09:08:44 PM by Surgeon199
 #5656

If you have been effected by Krakens shady business practices, please use the following links below. If you feel like others have been wronged by Kraken you should file a complaint as well. I reccomend you filing one complaint a day against Kraken with all 4 agencies.

Also for anyone interested in what exactly happened to me, I posted about it on the reddit links above.

I also want to say I appreciate everyone that has reached out to me so far, and to please spread the word about the reddit links. The more people that come forward the better it will be.

https://www.consumerfinance.gov/complaint/

https://www.sec.gov/oiea/Complaint.html

https://oag.ca.gov/contact/consumer-complaint-against-business-or-company

http://www.cftc.gov/consumerprotection/redressreparations/index.html



Hello, if you were affected by Kraken poor trading engine and this fact alone made you lose money and you are considering joining a class action lawsuit please join at the following telegram group:

https://t.me/joinchat/GVnVNhCKgKIH6gLeOuGF2A

We can discuss much more here regarding each problem of every person that was losing money because of Kraken terrible trading platform.

My issue in short: I opened a limit order for a position with leverage, I also canceled that order before going to sleep, my trading history can easily confirm all these, guess what happened when I woke up: the order was magically filled even though the order was canceled by me at least 20 times (my trading history can easily confirm this) because as we all know you can't really expect an action that you perform on kraken.com to go smoothly without errors from the first attempt. The position was eventually liquidated, position that was opened by kraken.com, how epic is that? I have proves of all I am saying in my trading history, I also sent them print screens in my conversation with the support team (even though you can not call that conversation, I was receiving automated replies, that's how they treat customers). My ticket was opened 12 days ago: 909449

I really think we should be realistic here and stop living in a fantasy world, Kraken only cares about their profit, they don't care about us, our only option is a class action, we all have jobs and we are busy but we have to find time for this guys, we have to give an example out of this company. And don't worry, our moral damages will exceed by far our original losses that were due strictly because of kraken ridiculously poor services.
I love how people pretend to sue left and right. In my experience, even regulated exchanges tend to have 'risk disclosure'. They do not guarantee anything, any technological risk - is yours and yours alone.

What else do you love Daemon? Or you love only people who are pretenting to sue left or right? What would society do without people like you man? seriously...

Just have a little decency and read few pages from this thread, read Kraken's twitter also before enlighten us with your wisdom.

Here you go mate, straight from their "Legal and Privacy":

9.3 Errors. In the event of an error, whether via our Services, in a purchase order confirmation, in processing your purchase, or otherwise, we reserve the right to correct such error and revise your purchase transaction accordingly (including charging the correct price) or to cancel the purchase and refund any amount received. Your sole remedy in the event of an error is to cancel your purchase order and obtain a refund of any amount charged.
portwein74
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December 05, 2017, 09:50:52 PM
 #5657

beware of the kraken.com scummers.
no withdrawal of crypto (not fiat!) for a week.
the scum is pretty smart: they don't deny a withdrawal but send a fake link to confirm the withdrawal address (that is required for the safety purpose of course Smiley).
so this service is completely dead by now.
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December 05, 2017, 10:08:16 PM
 #5658

The link is not fake, but their site is erroring out on many requests so any page you try to load will probably require 1-5 attempts before you actually get there…

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December 05, 2017, 10:18:41 PM
 #5659

The link is not fake, but their site is erroring out on many requests so any page you try to load will probably require 1-5 attempts before you actually get there…
the link is actually fake since it doesn't work for the whole period of validity (an hour).
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December 06, 2017, 10:24:05 AM
 #5660

.......

Here you go mate, straight from their "Legal and Privacy":

9.3 Errors. In the event of an error, whether via our Services, in a purchase order confirmation, in processing your purchase, or otherwise, we reserve the right to correct such error and revise your purchase transaction accordingly (including charging the correct price) or to cancel the purchase and refund any amount received. Your sole remedy in the event of an error is to cancel your purchase order and obtain a refund of any amount charged.

And Kraken denies to take responsibility for those types of error, and they dont give a refund if it was their error. We have dozen of occasion where the fault was caused by Kraken's trade engine. Ranging from not being able to cancel orders for hours and then having the trade taking place, going through all types of possible errors of not being able to place etc. up to double placements of positions directly caused by Kraken's system upon a single placement call. We have never received a refund. This shows that even if one has rights to error correction according to their own ToS, they do not care. And upon pointing them to their ToS they just ignore you. It's that simple for them. This is typical SCAM-behavior.

Btw, any news on that so called "all-problem-solving" trade engine? Or was this just the typical Kraken farce to say it will be released in the first 2 weeks of December 2017?

Anyhow, it is best to do what Kraken's CEO suggested in case one does not like Kraken. Leave the platform and trade somewhere else.
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