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Author Topic: [ANN] KRAKEN.COM - Exchange with USD EUR GBP JPY CAD BTC LTC XRP NMC XDG STR ETH  (Read 607738 times)
megashira1
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January 10, 2018, 02:15:50 AM
 #6041

Kraken by far the worst exchange experience I've every had. UI always time out, everything lags, don't receive confirmation emails.. garbage

Anyone know if one ends up receiving the delayed confirmation emails?  Or do I need to begin the support ticket process taking a month and a half???

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January 10, 2018, 02:24:23 AM
Last edit: January 10, 2018, 09:34:55 AM by eomhawk
 #6042

anyone knows what is happening to USDT tether deposits? they've been stuck for 19 hours already... https://omniexplorer.info/lookupadd.aspx?address=3GyeFJmQynJWd8DeACm4cdEnZcckAtrfcN their main tether wallet also no activity
i've send usdt to my kraken account but nothing yet!  Huh Huh Huh Shocked

EDIT: apparently it started working again after ~26 hours
ldoudon
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January 10, 2018, 05:32:44 PM
 #6043

Dear All

Kraken has locked my account due to their emails verifications and errors cloudflare for several weeks, I made a dozen tickets and severals mails, the support does not respond.

I'm not alone in this case, several people have seen their accounts locked, so be careful.

does anyone have a procedure to speed up unlocking?

I must say that I am quite disappointed by the platform, I hope it is not a problem of funding kraken

no banks, no brokers, no trading platform in the world can afford to block customer accounts for so long. without affecting the trust in the company

if you have a solution thank you for communicating it to us

Thanks for all

best regards

laurent Doudon
markd
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January 10, 2018, 09:09:45 PM
 #6044

Hi Septimus, the exchange simply freezes from time to time, - happened twice today, morning and now in the evening - and you simply can't do anything on it like place orders or cancel orders. This is SERIOUSLY dangerous for traders. Why does this happen?

EDIT: The freeze lasts anywhere from 10 to 20+ minutes.
Kraken-Septimus
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January 10, 2018, 09:26:27 PM
Last edit: January 10, 2018, 10:23:48 PM by Kraken-Septimus
 #6045

Kraken by far the worst exchange experience I've every had. UI always time out, everything lags, don't receive confirmation emails.. garbage

Anyone know if one ends up receiving the delayed confirmation emails?  Or do I need to begin the support ticket process taking a month and a half???

Hi megashira1. If this hasn't been resolve yet, I'd suggest that you open a ticket here and escalate that ticket using this form. We'll be getting this solved for you far before a month and a half.

anyone knows what is happening to USDT tether deposits? they've been stuck for 19 hours already... https://omniexplorer.info/lookupadd.aspx?address=3GyeFJmQynJWd8DeACm4cdEnZcckAtrfcN their main tether wallet also no activity
i've send usdt to my kraken account but nothing yet!  Huh Huh Huh Shocked

EDIT: apparently it started working again after ~26 hours

Hi eomhawk. Thanks for letting us know that this was resolved. If you're experiencing an issue in the future please reach out again.

Dear All

Kraken has locked my account due to their emails verifications and errors cloudflare for several weeks, I made a dozen tickets and severals mails, the support does not respond.

I'm not alone in this case, several people have seen their accounts locked, so be careful.

does anyone have a procedure to speed up unlocking?

I must say that I am quite disappointed by the platform, I hope it is not a problem of funding kraken

no banks, no brokers, no trading platform in the world can afford to block customer accounts for so long. without affecting the trust in the company

if you have a solution thank you for communicating it to us

Thanks for all

best regards

laurent Doudon

Hi ldoudon. I'm sorry to hear that you've been locked out of your Kraken account. Please escalate your ticket using this form. Thanks for your patience.

Hi Septimus, the exchange simply freezes from time to time, - happened twice today, morning and now in the evening - and you simply can't do anything on it like place orders or cancel orders. This is SERIOUSLY dangerous for traders. Why does this happen?

EDIT: The freeze lasts anywhere from 10 to 20+ minutes.

Hi markd. Our developers are aware of the intermittent connectivity issues and they're working at getting a resolution rolled out ASAP. Thank you for your patience.








System upgrade



We will be performing a system upgrade on Thursday, January 11 at approximately 5:00 UTC (Wednesday January 10 at 9 pm PT).


Kraken services will be offline for about 2 hours during the upgrade, possibly longer. Withdrawals in all currencies will be offline for an additional 2-3 hours after other systems come online. If you submit a withdrawal request while withdrawals are offline, the withdrawal will be sent after withdrawals come online again.

Please follow our status page and twitter for additional details before and during the upgrade.


Unlock futures trading with Kraken's Crypto Facilities acquisition!
Do you need support? Please open a ticket here and escalate that ticket using this form.
wackojax
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January 11, 2018, 10:36:06 AM
 #6046

ok

i've sent this message :
Quote
I'm pissed !
there are transactions here i did not confirm !!!!
i had error messages and no confirmations.
your site is absolutely not trust-wordy !
i want a solution and a reply asap !
these transactions i did noit want made me lose 500 ripples
i want it back

and i got this reply !

Quote
Gil (Kraken Support)
Jan 10, 11:44 PST

Hello,

Thanks for reaching out to us. The trading platform is experiencing a few connection issues at the moment, giving users a number of errors when opening orders or accessing the site. This is due to a significant rise in the website response time (status.kraken.com).

Please wait a few moments and try again.
We are working on platform upgrades at the moment to prevent downtimes like these from happening in the future.

Thank you again and we appreciate your patience and understanding.

Regards,

Gil
Kraken Client Engagement

Your request (number 1204894) is currently marked as "Solved". This means we think your issue has been resolved. If your issue is not yet resolved, please let us know by replying to this e-mail.

what a bunch of unprofessional twats !
My Issue is NOT solved !!! I lost 500 ripples due to errors on your site, take responsibility !

I have understanding for the huge success and too many people on the site generating errors, but at least reply with a professional answer, not a generic one!

the platform is making errors and WE have to pay for it Huh not even an apology? a commercial gesture ? nothing ?
we need all the people who had the same problem to get together and fight this ! enough is enough

and they want me to try again and lose more money?Huh
bitcoinvest
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13eJ4feC39JzbdY2K9W3ytQzWhunsxL83X


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January 11, 2018, 11:21:03 AM
 #6047

They have informed you to trade and be cautious ... (not you... i mean they informed all of us)
I understand of course your problem i am in the same boat... and is quite a long time into this situation.

This is something that i forgive them even if i lost some on my trades.
50.000 new users per day is not something you can ignore... imagine the tickets the verification and the load of the server..
of course i know ... why they are getting paid>? to provide us the service ... ok.. i agree.. i also think of that..
but to me more important is the security that is top level until now and i will continue do my trades on Kraken.
patience is what i propose from my point of view!
taserz
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January 11, 2018, 11:57:30 AM
 #6048

Can I get a personal account verified extra quickly if I have a Tier 4 business account open already?

Want to throw me a tip: 1E5bZiPAh7Yt1VqNUyk7y9r48zpbGNTEUA
Mining bitcoin since 2011.
Best nerd decision of my life.
t1Zona
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January 11, 2018, 12:25:49 PM
 #6049

I like Kraken when it works, few coins but I think it's easy, you have many options to trade, etc. but again, when it works.
I haven't been able to connect for the last 6 hours, so this is a real issue.
I can understand that there are many new people signing up, but, didn't anybody think about stop new sign ups until the performance issues are solved?? like binance did.

e-coinomist
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January 11, 2018, 12:27:14 PM
 #6050

This is just a guestimate, but it's way better than anything the geniuses behind 'the best bitcoin exchange' have been able to say:

Kraken will successfully upgrade it's systems on the day Hell freezes over, pigs fly and we witness the return of Elvis.  Wink
In my kitchen hell there is a freezer, I managed to get pork into a temporary state of airborness and btw Elvis is not dead.
But the first one regarding Kraken seems to be moving more slowly.
Probably in trouble for even paying a development team since customer fund withdrawals are painfull, too.



System upgrade

We will be performing a system upgrade on Thursday, January 11 at approximately 5:00 UTC (Wednesday January 10 at 9 pm PT).

That should have been 7 hours ago. Any metrics so far about failed orders? Where can I even see the version number of the current engine?
Somebody has been publishing those metrics occasionally, orders placed/failed ratio, I do lack the technology to do relyable measurements.
crypt0dude
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January 11, 2018, 12:30:04 PM
 #6051

They have informed you to trade and be cautious ... (not you... i mean they informed all of us)
I understand of course your problem i am in the same boat... and is quite a long time into this situation.

This is something that i forgive them even if i lost some on my trades.
50.000 new users per day is not something you can ignore... imagine the tickets the verification and the load of the server..
of course i know ... why they are getting paid>? to provide us the service ... ok.. i agree.. i also think of that..
but to me more important is the security that is top level until now and i will continue do my trades on Kraken.
patience is what i propose from my point of view!

I agree with bitcoinvest. You guys need to be patient, you know there are problems with Kraken and they're working on it. So any continuation is your own responsibility when you know and still persists, don't whine about it.

If you daytrade for a living, then you already have funds on other exchanges as well and guess what, they ALL have problems one kind or another, with the exception of some A graded forex brokers (that covers also for 100% insurance). If you have been long in this place, you know Kraken is the definitely belonging in the top best crypto exchanges (company valuation paperwork is good, liquidity is good, has companies around the world, good amount of employees, communication is fast and good (and yes, it's fast considering the huge amounts of people that are sending tickets), licensed money transmitter (one of the three in the world of the crypto exchanges), etc.). Now compare that to the other exchanges and I'm fairly sure there are many newbies here who didn't even are on other exchanges, so their emotional experiences sounds a bit biased in their posts.
If you invest mid/long term, I see no problem to continue to use the site.

I don't have any serious problems with the site or deposits and withdrawals. Trading is somewhat slow, but deposits and withdrawals are processed within 1 business day. I still have 100% trust in Kraken to get the job done and I know they will. They have been around for long and a good track record. The fact that support is fast and here on forums should tell you something. Look at the other players, you probably wait for weeks or sometimes months, whether small or major players. Have some faith, be grateful and respectful.
H_Bozz
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January 11, 2018, 01:32:26 PM
 #6052

...

I have as you asked escalated the issue about the delay of depositing my funds wired through a SEPA transaction.

Eventuallt I got a response where kraken now asks me for another verification (not sure how there can be aný legal ground to hold my funds and ask me for another verification of my identity without any special given reason).

I have however sent all documents that your website states and told the to eighter deposit my money at kraken.com OR return it to my bank latest by today!

I have still havent even gotten a reply from the kraken support or seen any of my money neighter at kraken.com or at my bank!


This is completly unacceptable. If kraken hasnt sorted out my money by next week I will suffer a financial loss. I will seek for other unhappy customers to file a joint lawsuit against kraken in that case.
Im tired of hearing the old "regulation" bullshit. While just waiting for my money to get deposited at kraken I have already opend an account at coinbase, gotten my account verified without any issues or need to send any further documents more than only my passport.

Now i cant even give you my ticket number because the website is down again!
GET YOUR FUCKING SHIT TOGETHER.
wackojax
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January 11, 2018, 02:21:22 PM
 #6053

They have informed you to trade and be cautious ... (not you... i mean they informed all of us)
I understand of course your problem i am in the same boat... and is quite a long time into this situation.

This is something that i forgive them even if i lost some on my trades.
50.000 new users per day is not something you can ignore... imagine the tickets the verification and the load of the server..
of course i know ... why they are getting paid>? to provide us the service ... ok.. i agree.. i also think of that..
but to me more important is the security that is top level until now and i will continue do my trades on Kraken.
patience is what i propose from my point of view!

I agree with bitcoinvest. You guys need to be patient, you know there are problems with Kraken and they're working on it. So any continuation is your own responsibility when you know and still persists, don't whine about it.

If you daytrade for a living, then you already have funds on other exchanges as well and guess what, they ALL have problems one kind or another, with the exception of some A graded forex brokers (that covers also for 100% insurance). If you have been long in this place, you know Kraken is the definitely belonging in the top best crypto exchanges (company valuation paperwork is good, liquidity is good, has companies around the world, good amount of employees, communication is fast and good (and yes, it's fast considering the huge amounts of people that are sending tickets), licensed money transmitter (one of the three in the world of the crypto exchanges), etc.). Now compare that to the other exchanges and I'm fairly sure there are many newbies here who didn't even are on other exchanges, so their emotional experiences sounds a bit biased in their posts.
If you invest mid/long term, I see no problem to continue to use the site.

I don't have any serious problems with the site or deposits and withdrawals. Trading is somewhat slow, but deposits and withdrawals are processed within 1 business day. I still have 100% trust in Kraken to get the job done and I know they will. They have been around for long and a good track record. The fact that support is fast and here on forums should tell you something. Look at the other players, you probably wait for weeks or sometimes months, whether small or major players. Have some faith, be grateful and respectful.


i agree with you but i discovered there was a problem after i got errors !! Had i known before of course i would wait and not trade. since then i'm not trading on kraken until solved.
and yes withdrawals and deposits, NO PROBLEMS.

also :

FYI

***MAINTENANCE ANNOUNCEMENT***

Kraken is presently offline for maintenance.

While maintenance is underway, the website and API will not be reachable, and orders will not be able to be placed or canceled.

The Kraken Team
Kraken-Septimus
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January 11, 2018, 03:51:49 PM
 #6054

ok

i've sent this message :
Quote
I'm pissed !
there are transactions here i did not confirm !!!!
i had error messages and no confirmations.
your site is absolutely not trust-wordy !
i want a solution and a reply asap !
these transactions i did noit want made me lose 500 ripples
i want it back

and i got this reply !

Quote
Gil (Kraken Support)
Jan 10, 11:44 PST

Hello,

Thanks for reaching out to us. The trading platform is experiencing a few connection issues at the moment, giving users a number of errors when opening orders or accessing the site. This is due to a significant rise in the website response time (status.kraken.com).

Please wait a few moments and try again.
We are working on platform upgrades at the moment to prevent downtimes like these from happening in the future.

Thank you again and we appreciate your patience and understanding.

Regards,

Gil
Kraken Client Engagement

Your request (number 1204894) is currently marked as "Solved". This means we think your issue has been resolved. If your issue is not yet resolved, please let us know by replying to this e-mail.

what a bunch of unprofessional twats !
My Issue is NOT solved !!! I lost 500 ripples due to errors on your site, take responsibility !

I have understanding for the huge success and too many people on the site generating errors, but at least reply with a professional answer, not a generic one!

the platform is making errors and WE have to pay for it Huh not even an apology? a commercial gesture ? nothing ?
we need all the people who had the same problem to get together and fight this ! enough is enough

and they want me to try again and lose more money?Huh


Hi wackojax. Please respond to the ticket if you are not satisfied with the reply and Gil or another agent will help you from there. Thank you for understanding.

Can I get a personal account verified extra quickly if I have a Tier 4 business account open already?

Hi taserz. We'll process verifications as quickly as possible but there may be a delay. Please open a ticket here and escalate that ticket using this form. Thanks!


I have as you asked escalated the issue about the delay of depositing my funds wired through a SEPA transaction.

Eventuallt I got a response where kraken now asks me for another verification (not sure how there can be aný legal ground to hold my funds and ask me for another verification of my identity without any special given reason).

I have however sent all documents that your website states and told the to eighter deposit my money at kraken.com OR return it to my bank latest by today!

I have still havent even gotten a reply from the kraken support or seen any of my money neighter at kraken.com or at my bank!


This is completly unacceptable. If kraken hasnt sorted out my money by next week I will suffer a financial loss. I will seek for other unhappy customers to file a joint lawsuit against kraken in that case.
Im tired of hearing the old "regulation" bullshit. While just waiting for my money to get deposited at kraken I have already opend an account at coinbase, gotten my account verified without any issues or need to send any further documents more than only my passport.

Now i cant even give you my ticket number because the website is down again!
GET YOUR FUCKING SHIT TOGETHER.

Hi H_Bozz. I'm sorry to hear about the delay. Usually we require additional identification if there was an error or if information is missing from a deposit, such as the client's name or the reference. In this case our verification team would need to verify the ID before being able to withdraw the funds. Thank you for your patience.

Unlock futures trading with Kraken's Crypto Facilities acquisition!
Do you need support? Please open a ticket here and escalate that ticket using this form.
DocteurO
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January 11, 2018, 06:16:48 PM
 #6055

Maintenance still in process. Could you give us status of the current upgrade ?
Shamane
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January 11, 2018, 06:27:33 PM
 #6056

Maintenance still in process. Could you give us status of the current upgrade ?

https://status.kraken.com/

DocteurO
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January 11, 2018, 06:34:38 PM
 #6057

The last update is too old. We need a real and fresh update...
markd
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January 11, 2018, 06:50:45 PM
 #6058

From 2 hours to a whole day.. when is this upgrade going to be finished? I missed a lot of trading opportunities today and I don't appreciate that at all. But who cares...........
Shamane
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January 11, 2018, 06:51:54 PM
 #6059

The last update is too old. We need a real and fresh update...

The update is in the process of installation since this morning 5am Utc...
How do you already know that it won't be enough and won't work when no one has been able to test it outdoors in kraken? O_O

Shamane
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January 11, 2018, 06:54:19 PM
 #6060

From 2 hours to a whole day.. when is this upgrade going to be finished? I missed a lot of trading opportunities today and I don't appreciate that at all. But who cares...........

We lost a lot of trading opportunities for month with lag and other bug .... So all prefer 1 day without trading at all for have a fonctionnal site ....

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