[ANN] KRAKEN.COM - Exchange with USD EUR GBP JPY CAD BTC LTC XRP NMC XDG STR ETH

[Dargo]

Public Account ID: AA88 N84G ME34 H23I
Support ticket: 202904

I have made a deposit of 2000 eur on 14-03-2017 in the morning ; more than 10 days have passed and it was never credited. Im getting really worried; if i don´t get the money credited by the end of the month i will have to report this to international crime investigation.

I make regular deposits and have been a customer for a long time, this is the first time it happens.

14-03-2017 TRF 449 P/ DE31700222000071788512 KRAKEN, PAYWARD LTD. -2.000,00


Miguel

I alerted support to your ticket yesterday - let me know if you didn't get a reply.

[1713896301]

1713896301

[1713896301]

1713896301

[Dargo]

13 days, and still waiting for Kraken's support to deal with my stop order that didnt trigger until 36 hours later, and ~50euros away from stop order.

I think I may have found your request, but if so it already had a reply days ago and if you didn't get that then there is some tech issue that prevented if from being emailed or maybe it landed in your spam folder. Since you refuse to provide the request number, please try logging directly into https://support.kraken.com/hc/ and checking your requests there (under "Kraken User"). If you made multiple requests, some of them may be merged into other requests, so you may have to check a few of them to find the one we replied to.  

Yes i did get an email. Did you read it? The person who wrote it said they weren't able to deal with the issue, and that they will get a 'trade specialist' to look at it. So.....

1314 days, and still waiting for Kraken's support to deal with my stop order that didnt trigger until 36 hours later, and ~50euros away from stop order.

Before you said

12 days, and not even an acknowledgement, of my stop order that didnt trigger until 36 hours later, and ~50euros away from stop order.

which I took to mean that you hadn't received a response from support at all. Unfortunately it looks like we are back to square one, because the ticket I thought must be yours makes no mention of a 'trade specialist'. I'd love to help you, but since you refuse to give me the ticket number, there's nothing more I can do at this point. Hopefully you will hear from us soon and if not I guess you can keep posting updates about how you haven't had the response you expect in X days. But this doesn't really show much except that, yes, it is sometimes possible for a support request to get lost, overlooked, accidentally solved, etc. If 100 days pass and you still haven't heard back from us, it is just one experience out of many many thousands that support has helped in that time and can't be taken as representative at all. Again, I'd love to help you out, but can't do so without the ticket number.

[cosmicblue]

For doing trading amounts of less than 1000USD would you require an account holder to provide identification before doing a withdrawal?
I ask because most exchanges do ask for this, but they why don't they ask you this information during the registration process to bypass the questioning if you are eligible to do a withdrawal of your funds in your exchange account with them?
You are a major exchange so I would like to think you do have this practice in place to not confuse the people who are signing up an account with using your services.
Thank you for answering my questions on this and hope to be able to sign up an account with your exchange instead of another that doesn't allow you to have to full verify your account until a certain dollar limit is reached.

[Gabkicks]

Looks like something is still up with the withdrawal process for some people? maybe just me? i tried making a withdrawl and it didn't appear to be going through, I never got the email asking for withdrawal approval, so I canceled the order.  90 minutes later and btc hasnt been returned to my balance :/

[MonsterV]

Looks like something is still up with the withdrawal process for some people? maybe just me? i tried making a withdrawl and it didn't appear to be going through, I never got the email asking for withdrawal approval, so I canceled the order.  90 minutes later and btc hasnt been returned to my balance :/

Same with me to make a withdrawal but did not receive a confirmation email then I cancel a withdrawal but the balance is still not available
Also there is a problem on my deposit, deposit successfully confirmed  but is not available in my  kraken account
I've just sent a support ticket and was still waiting for an answer.

[Dargo]

Looks like something is still up with the withdrawal process for some people? maybe just me? i tried making a withdrawl and it didn't appear to be going through, I never got the email asking for withdrawal approval, so I canceled the order.  90 minutes later and btc hasnt been returned to my balance :/

Same with me to make a withdrawal but did not receive a confirmation email then I cancel a withdrawal but the balance is still not available
Also there is a problem on my deposit, deposit successfully confirmed  but is not available in my  kraken account
I've just sent a support ticket and was still waiting for an answer.

This issue should be resolved now. If you are still having the issue, please post/DM your request number and we can look at your account.

[Dargo]

For doing trading amounts of less than 1000USD would you require an account holder to provide identification before doing a withdrawal?
I ask because most exchanges do ask for this, but they why don't they ask you this information during the registration process to bypass the questioning if you are eligible to do a withdrawal of your funds in your exchange account with them?
You are a major exchange so I would like to think you do have this practice in place to not confuse the people who are signing up an account with using your services.
Thank you for answering my questions on this and hope to be able to sign up an account with your exchange instead of another that doesn't allow you to have to full verify your account until a certain dollar limit is reached.

It depends on where you live and what you are withdrawing. In most countries we have verification tiers that don't require an ID to deposit and withdraw crypto in smaller amounts. In some countries you can also deposit and withdraw fiat in smaller amounts without ID. But in some countries you can't deposit or withdraw fiat, even in smaller amounts, without providing your ID (i.e. in the US, Germany, and Japan). 

[MonsterV]

Looks like something is still up with the withdrawal process for some people? maybe just me? i tried making a withdrawl and it didn't appear to be going through, I never got the email asking for withdrawal approval, so I canceled the order.  90 minutes later and btc hasnt been returned to my balance :/

Same with me to make a withdrawal but did not receive a confirmation email then I cancel a withdrawal but the balance is still not available
Also there is a problem on my deposit, deposit successfully confirmed  but is not available in my  kraken account
I've just sent a support ticket and was still waiting for an answer.

This issue should be resolved now. If you are still having the issue, please post/DM your request number and we can look at your account.

Thank you all already completed

[btcTreuhand]

Dargo, I WANt MY MONEY BACK. Waiting 2 months for you to transfer MY MONEY to mee is not acceptable.

I WANT MY MONEY BACK- but now you do not bother to write anything anymore.

BS

[madgpt]

thank you kraken for solving my issue so fast !

[btcTreuhand]

Welcome, madgpt, in the club

I was Tier3 for more than two years. Then out of nothing, kraken put my withdrawal on hold and ask for NEW Tier3 verifiation. I did that within a few days (as kraken did not offer any SECURE upload possibility, nor could support use exchange's PGP keys).
Then they told me: I must wait and best is to keep my mouth shut until they, MAYBE SOMEDAY release MY thousands of Euros to MY (known and verified) bank account.

That was TWO MONTHS ago! Nothing happened, support is not writing me anymore and Dargo cannot do anything but IGNORE my as well. If I was part of this criminal company, as Dargo is, I would immediately quit my job to not become accused of helping to steal customer's money.

I would like to sue them before court - before they are away with my money, but I have no money for a lawyer and live in Europe ... what can I do?

In case I can join your standing up against kraken - to get back what is mine and never was kraken's - I will be happy. Send me a PM if you have some ideas how we could join to NOT LET kraken STEAL OUR MONEY.

Best wishes
BS

[Dargo]

Welcome, madgpt, in the club

I was Tier3 for more than two years. Then out of nothing, kraken put my withdrawal on hold and ask for NEW Tier3 verifiation. I did that within a few days (as kraken did not offer any SECURE upload possibility, nor could support use exchange's PGP keys).
Then they told me: I must wait and best is to keep my mouth shut until they, MAYBE SOMEDAY release MY thousands of Euros to MY (known and verified) bank account.

That was TWO MONTHS ago! Nothing happened, support is not writing me anymore and Dargo cannot do anything but IGNORE my as well. If I was part of this criminal company, as Dargo is, I would immediately quit my job to not become accused of helping to steal customer's money.

I would like to sue them before court - before they are away with my money, but I have no money for a lawyer and live in Europe ... what can I do?

In case I can join your standing up against kraken - to get back what is mine and never was kraken's - I will be happy. Send me a PM if you have some ideas how we could join to NOT LET kraken STEAL OUR MONEY.

Best wishes
BS

I replied to you a few days ago, so I'm not ignoring you. I'm not going to respond every time you post unless I have something new to tell you. The current status is that your account is under investigation and we cannot release funds during the investigation or explain the nature of the investigation, but it involves more than a question about the identity of the account (there is also a question about how the account is being used and other matters), so providing updated ID documents is not alone sufficient to resolve the investigation. As I said in my last response to you, I'm working to get you an update in the ticket but don't have that yet. I'm hoping we can get you an update sometime next week, but until then I have nothing new to tell you. Also, we never told you to keep your mouth shut. The only thing I said was that it is probably best to wait for the situation to resolve informally rather than taking up a formal dispute on the matter (since you were asking how to do this). 

[Dargo]

I think this tier verification system is really crap.

Cause who wants to rely on this kind of system and then once you do have enough to withdraw you will not be able to because with them tell you that you did not pass the next tier to continue using their exchange any longer.

Who in the hell wants to hear that if they have more than $10k held in their exchange wallet put into assets using their site?
Really raw end of the stick if you ask me. 

You see any other exchange doing this kind of trick with their customers?
No you don't!

Actually a tiered verification system makes a lot sense because it prevents clients who only need to transact in smaller amounts from having to submit more personal information than necessary. The alternative would be to have no tiers and everyone has to submit the maximum amount of information regardless of how much they want to transact, which is definitely not an attractive approach.

Verifications tiers are actually pretty common in this industry. Even exchanges that don't have explicit tiers will likely have further verification requirements if you want to transact in higher volumes.

[cosmicblue]

I think this tier verification system is really crap.

Cause who wants to rely on this kind of system and then once you do have enough to withdraw you will not be able to because with them tell you that you did not pass the next tier to continue using their exchange any longer.

Who in the hell wants to hear that if they have more than $10k held in their exchange wallet put into assets using their site?
Really raw end of the stick if you ask me. 

You see any other exchange doing this kind of trick with their customers?
No you don't!

[Totscha]

Jesus Christ!

Haven't seen this much moaning about AML/KYC since Bitstamp introduced their new rules in 2013. They had a grace period during which people unwilling to get verified could get their money out, but people still complained and cried bloody murder.

Kraken on the other hand has had their Tier verification system there from day one. I remember signing up in 2013 and it all seemed very clear and straightforward. I don't understand how anyone could be genuinely confused or surprised... Who puts $10k in the hands of a service without doing at least a minimal amount of research so they understand the rules?

Wanna trade completely anon? I'm very sure you have completely legitimate reasons to do so. Don't mind paying ridiculous fees for withdrawals? Wan't to have no idea who is behing the operation? Maybe try something from let's say Eastern Europe?

[btcTreuhand]

Dargo

Seems the withdraw is processing,now.
Let's see in 2-3 days...

BS

[mikenz]

seems like I (long time tier 3 member) have difficulties opening a margin position today. It doesnt matter what I enter it opens only tiny positions. Is Kraken running out of margin capital or whats the reason for this? I used to be very satisfied with Krakens service so far.

[mikenz]

Yep, just found the confirmation: https://support.kraken.com/hc/en-us/articles/217696017-Insufficient-Margin

exchange margin pool empty

[btcTreuhand]

Hurray - "just" two months of waiting and my money is BACK on my bank-account. Kraken does not want me as customer any longer, I do not mind, I do not want to deal with kraken as well...
interest was not paid, damage was not compensated, but money was given back.
That's it for me on this thread...
Bye
BS

[mhd japar siregar]

How long the verification process required to upgrade an account?
I mean verification of the Tier 3.