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Author Topic: [ANN] KRAKEN.COM - Exchange with USD EUR GBP JPY CAD BTC LTC XRP NMC XDG STR ETH  (Read 619798 times)
Dargo
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June 08, 2017, 09:41:27 PM
 #4361

And now for something completely different!

Not that I don't enjoy posts from newcomers posting their ticket #. And I'm also terribly sorry for spamming in your ticket bump thread. Wink

Anyway, I'm pleased Kraken is looking into setting up dynamic withdrawal fees for crypto coins. Might I suggest you look into Litecoin fees ASAP? 0.02 LTC is a bit high at today's prices, don't you think?

Keep up the good work! Cheers! Smiley
and how about btc withdrawal fee? it is 0.0025 BTC now O.ô Cheesy
A priority setting would be nice. highpriority -> 0.0025BTC,  low priority -> 0.0005BTC

The BTC withdrawal fee should drop again pretty soon. We are going to batch transactions, which will take a few minutes longer, but hopefully we should be able to get the fee down to around 0.001 this way.
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HPt
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June 09, 2017, 05:24:08 AM
 #4362

And now for something completely different!

Not that I don't enjoy posts from newcomers posting their ticket #. And I'm also terribly sorry for spamming in your ticket bump thread. Wink

Anyway, I'm pleased Kraken is looking into setting up dynamic withdrawal fees for crypto coins. Might I suggest you look into Litecoin fees ASAP? 0.02 LTC is a bit high at today's prices, don't you think?

Keep up the good work! Cheers! Smiley
and how about btc withdrawal fee? it is 0.0025 BTC now O.ô Cheesy
A priority setting would be nice. highpriority -> 0.0025BTC,  low priority -> 0.0005BTC

The BTC withdrawal fee should drop again pretty soon. We are going to batch transactions, which will take a few minutes longer, but hopefully we should be able to get the fee down to around 0.001 this way.

Hi Dargo, could you please explain why Kraken charges 20mLTC for LTC withdrawals? 20mLTC are completely detached from real-world network fees (by at least a factor of 20). So, either this is a mistake or an attempted rip off in the wake of high BTC fees.
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June 09, 2017, 05:35:13 AM
 #4363

Hi Dargo

I made my first deposit in my verified Tier 3 account but it's been on hold for days now.
Could you check this out, ticket nr 346488 & 352384
Alttrader203
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June 09, 2017, 06:07:31 AM
 #4364

My withdrawals are on hold for almost a week! I created 2 tickets, both received automatic answer referring to some mail i should have received (which i did not receive)
I want my funds released, please help

One of the tickets: 342736

I do not know why i do not get the confirmation mails, tried changing my mail back and forth, it works. BUt the withdrawals are stuck regardless
pete777
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June 09, 2017, 09:02:54 AM
 #4365

Hi Dargo, can you please help me solve my problem? I have my deposit in € ON HOLD. I sent larger amount of money from my bank and now I cannot use them on exchange. Already contacted support with ticket #351824 - got one answer which didnt solved my problem. What should I do to release my deposit? How long it takes? Are my € lost? Thanks a lot.
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June 09, 2017, 09:08:40 AM
 #4366

Hey Dargo,

I'm using Kraken since a long time, but made my first big SEPA EUR withdraw about 20 days ago, and it's still stuck on "On Hold" since.
I wrote a message to the support last week, but still didn't get any answer from them. My ticket number is the following : 351580
For information, I'm verified until Tier 2.
Can you help me with that ?
Thanks in advance Smiley
Cryptoby
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June 09, 2017, 10:55:37 AM
 #4367

Update: I've alerted support to all ticket numbers posted or sent by DM since my last post, except for verification tickets and tickets that are already at the highest priority. I'll respond individually to a few tickets as well, but won't have time to respond to everyone.

Thank you very much! Now the money has arrived correctly  Smiley Smiley. Thanks  Grin

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June 09, 2017, 11:34:11 AM
 #4368

And now for something completely different!

Not that I don't enjoy posts from newcomers posting their ticket #. And I'm also terribly sorry for spamming in your ticket bump thread. Wink

Anyway, I'm pleased Kraken is looking into setting up dynamic withdrawal fees for crypto coins. Might I suggest you look into Litecoin fees ASAP? 0.02 LTC is a bit high at today's prices, don't you think?

Keep up the good work! Cheers! Smiley
and how about btc withdrawal fee? it is 0.0025 BTC now O.ô Cheesy
A priority setting would be nice. highpriority -> 0.0025BTC,  low priority -> 0.0005BTC

+1

You explained the 400% increase of BTC withdrawal fee as:

Quote
Kraken always pays a miner fee that is sufficient to ensure transactions are processed quickly

Well, there might be some users who can't care less of their transactions being processed quickly, if that would cost over 7$ at current rate.
Then please, provide different withdrawal channels: one with higher fee for quick withdrawal, and one for slower yet cheaper ones.
Thank you.

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hasfidanken
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June 09, 2017, 12:04:39 PM
 #4369

My account has been blocked for 2 weeks, no reply for customer support.

I've receved a mail with questions to which I've replied very precisely, since then just silence.

I can't wait anymore, I need to access my money NOW!

Please help, my support case ID is 297933
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June 09, 2017, 12:43:49 PM
 #4370

Hi guys,

I accidentally clicked on the wrong link of the confirmation email we receive when we add a withdrawal address and blocked my account...
I opened a ticket (#355105) and send the responses needed to unlock. If someone from Kraken sees that and has 2 minutes to lose to help me retrieving my access to my account, I'd be very grateful  Cheesy

Thx for this great platform btw!

pete777
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June 09, 2017, 12:47:52 PM
 #4371

Ok, so my faith to Kraken is now restored:) My ON HOLD deposit was credited to my account so everything is now ok. Thanks a lot.
curt0
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June 09, 2017, 01:49:36 PM
 #4372

I’m having a similar problem as Cryptoby.  I wire transferred money to Kraken on May 24th and nothing has happened on Kraken's end.  The money didn't show up in my account.  They don’t reply to my support requests.  Dargo from Kraken has not replied to my direct message on Bitcointalk.

Things to avoid doing to prevent 'on hold' deposits:
- Check if your bank is crypto friendly, some are medieval in this respect. They flag your deposits as suspicious. Takes ages to get your money moving again.
- Make sure the account holder name on your bank account and Kraken account are identical! Every single character! One little typo. Bam! On hold.
- Never make a fiat deposit in the same amount too close together (in the same week). They will think the second might be a double, and put it on hold.
- Don't deposit an amount too close to the daily limit. The exchange rate might change and you go over your limit. Again, on hold.

My bank cannot be an issue because I tried sending a small amount initially and it worked fine.  I asked my bank yesterday if the latest wire transfer completed.  They said yes.  My bank didn't receive any problem notifications from the receiving end.

Account holder name is the same.

Deposit is not the same amount and not the daily limit.

Has anyone wire transferred money to Kraken and never saw the money again?  I’m beginning to feel this way.
maheswaran
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June 09, 2017, 05:21:32 PM
 #4373

If there is a mistake on the deposit, you should not take that as a chance to hold and make use of the funds by holding it without solving the case. This is not the right way to treat the customers who send their funds by trust on you. Really unethical. Almost 10 days. Got only 2 replies that just says to wait. Making a refund won't take this longer. If this keeps happening, you will loose customers just because of your bad support service. You can't give the statement 'too much of request' as an excuse. it is all about funds. You can't hold our funds these longer in the case of some mistakes. Of course more number of users need more number of staffs. You can't troll over here with same excuses forever.
curt0
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June 09, 2017, 05:37:06 PM
 #4374

Really unethical.

I would recommend everyone to stay away from Kraken until they solve this problem.

It is very worrisome for them to hold our money, not tell us where it is and not reply to us.

HPt
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June 09, 2017, 10:57:34 PM
 #4375

And now for something completely different!

Not that I don't enjoy posts from newcomers posting their ticket #. And I'm also terribly sorry for spamming in your ticket bump thread. Wink

Anyway, I'm pleased Kraken is looking into setting up dynamic withdrawal fees for crypto coins. Might I suggest you look into Litecoin fees ASAP? 0.02 LTC is a bit high at today's prices, don't you think?

Keep up the good work! Cheers! Smiley
and how about btc withdrawal fee? it is 0.0025 BTC now O.ô Cheesy
A priority setting would be nice. highpriority -> 0.0025BTC,  low priority -> 0.0005BTC

The BTC withdrawal fee should drop again pretty soon. We are going to batch transactions, which will take a few minutes longer, but hopefully we should be able to get the fee down to around 0.001 this way.

Hi Dargo, could you please explain why Kraken charges 20mLTC for LTC withdrawals? 20mLTC are completely detached from real-world network fees (by at least a factor of 20). So, either this is a mistake or an attempted rip off in the wake of high BTC fees.

Just received an email from Kraken that LTC withdrawal fee is reduced to 0.001 LTC. So, it seems it was just a mistake. Kudos for the prompt correction!
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June 10, 2017, 04:25:18 AM
 #4376

They can't make their mind up with GNO though. First email said "reduced to 0.004". today it says "reduced to 0.005"   Grin Huh Roll Eyes


This needs updating too: https://support.kraken.com/hc/en-us/articles/201893608-What-are-the-withdrawal-fees-

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curt0
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June 10, 2017, 01:18:50 PM
 #4377

It won't help to post ticket numbers that are about your verification status because we are not escalating these tickets. We are only escalating tickets for already verified accounts that have a funding issue, trading issue, or account access issue. This doesn't mean we are ignoring account verification - we have a large account verification team who are working to verify accounts as soon as possible in the order they are received.

Dargo from Kraken:

I'm already verified.  A few days ago, I sent a direct message to you about my May 24 wire transfer with my support request ticket number.  My money still hasn't shown up in my Kraken account.  Kraken is ignoring all of my support requests.  You seem to be ignoring my direct message to you.  Kraken is in total silence in regards to my money.  Please reply with an update.

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June 11, 2017, 12:45:30 AM
 #4378

Deposits into Kraken usually took 1 business day if I remember well. I made a transfer on Thu just after noon and it has not been deposited. I doubt it has not been credited by Fidor yet. Why the f*ck deposits take so long now?
Alttrader203
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June 11, 2017, 06:50:58 AM
 #4379

I am deeply upset by Krakens lack of customer support.
2 withdrawals of mine are stuck "on hold" for 7 days!!! Made seperate ticktes for them, but support just sends automated mails. Withdrawals are in btc...
borya2002
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June 11, 2017, 11:46:55 AM
Last edit: June 11, 2017, 12:21:10 PM by borya2002
 #4380

Hello i am from email -If you DID NOT REQUEST this action, your account may be compromised and you should do the following:
  Use this link to temporarily lock your account -
I've pressed the link and my account is blocked  accidentally
How can I open my account again most quickly
Unfortunately, I only used e-mail I did not use any other key
my request (362952)
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