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[stereotype]

Dargo

Support just mixed in my ticket with someone else, revealing all of my personal information about my corporate account. This is highly concerning. Please escalate to someone asap. Ticket number #302777.

Im not familiar with US data protection laws, but if this is true, please consider officially reporting this breach.

[1713279209]

1713279209

[1713279209]

1713279209

[1713279209]

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[jeezy]

Also speaking up here about the massive delays I'm witnessing. Verification takes weeks to process. 3 weeks for Tier 1 and still waiting now over a Month on Tier 2 and Tier 3. But I guess with the problems Kraken currently has I will take my business elsewhere anyway. I really hope you guys get your shit together and keep this exchange running.

[sskim]

Hey I'm having the withdrawal issues as well.  Tried to wire USD over to my bank account and it failed. I am tier 3 verified and my bank account is able to accept wire transfers fine. Please help!  Support ticket number 390814

[paradiso777]

Got 85k EUR stuck with "on hold" status. It happened because their bank shortened the sender's name or something. Tier 4 verified.
Nobody is willing to help. Last week someone on reddit marked my ticket as escalated, but no news till now.

Ticket #381654

[arrived]

Hi Dargo or anyone from kraken whatching the forum

For me its been 15 days I submitted the details for tier 2 and 3 verification.
opened two tickets to follow up on this ... last one is ticket #383764

can you please help here

-thanks.
Arrived ... flight waiting for gate.

[jeffytune]

∆∆
You guys are wonderful, plz look back at pages of this thread and see for how long it has turned into shit but you kept on trusting them.

Be patient take your money whenever they return it to you and never get back again.

I think JOKER is hiding somewhere and not have courage to face the wind.

[bernard75]

∆∆
You guys are wonderful, plz look back at pages of this thread and see for how long it has turned into shit but you kept on trusting them.

Be patient take your money whenever they return it to you and never get back again.

I think JOKER is hiding somewhere and not have courage to face the wind.

You are really annoying for reasons only you know, please go back to FIAT.

[Mandas]

My bank was wrong with the reference and my funds are not being verified,Can someone help me solve the problem,I'm thinking of going to the bank and looking at throwing my transfer back.


Kraken Support Ticket 382135.

The Bank wrote the wrong reference for a number.

La referencia es:
AA91 N84G PWAG X45I kraken.com

Y el banco a escribir error:
AA91 N84G PWAG X451 kraken.com

I have the proof of payment, the funds are of 196.05 €

If the proof is necessary, I can send it to you.



thanks greetings.

[aesma]

I made 11 SEPA transfers from Friday to yesterday to Kraken and they got all credited in one day. One got stuck on hold but only for a few hours. Just under 1000€ each.

I'm not saying there aren't problems but not everyone has problems.

azzur's issue is one of the reasons Kraken or any other exchange (Poloniex is experiencing issues too) can't have lots more staff from one day to the next, people need to be trained. Hopefully they also are background checked.

[mm103]

Hello Kraken,

I processed a $25K Wire deposit from a USA bank on June 9th (today is June 21) but it is still "On Hold" and I don't know why.

I submitted Tickets 360183 and 370555 with the Wire details but haven't received a response.  I am Tier 4 verified.

Please advise.

Thank you,
MM

[Betfair]

Hello Kraken,

I processed a $25K Wire deposit from a USA bank on June 9th (today is June 21) but it is still "On Hold" and I don't know why.

I submitted Tickets 360183 and 370555 with the Wire details but haven't received a response.  I am Tier 4 verified.

Please advise.

Thank you,
MM

how much fees you pay for $25K

[jeffytune]

∆∆
You guys are wonderful, plz look back at pages of this thread and see for how long it has turned into shit but you kept on trusting them.

Be patient take your money whenever they return it to you and never get back again.

I think JOKER is hiding somewhere and not have courage to face the wind.

You are really annoying for reasons only you know, please go back to FIAT.

From when calling shit to shit has become annoying?

If you have solution for resolving complaints of so many people then please provide.

[curt0]

My May 24th deposit finally arrived on June 15th.  This is a long and stressful time to not know what happened to your money and not get replies from Kraken after multiple tries.

Does anyone have experience with other exchanges (other than Coinbase) that can take wire transfers?  What about BitStamp, Gemini, BTC-E, Bitfinex, etc.?  Are any of those any good and responsive?

[Mandas]

It is the fault of the bank by wrong reference.

But I'm posting the number of tickets in case you can help me with my funds to have in the account.

[clydepar]

Dargo,

393001 and 253667 -> Haven't heard anything in days

   May 31st I submitted a withdrawal, and Also wired a deposit still have not seen it.
Anything you can do would be greatly appreciated.

[my_treasure_BTC]

I transferred to kraken.com. They (€ SEPA) got it the other day. It is "On Hold".

I opened a number request 342111 (Confirm the deposit)

Answer:

..."I just looked at your account and it looks like your deposit had a space between k raken.com for Kraken,com
It was most likely an error done by the bank. I am forwarding your account ot our payments department to be released."

The deposit is "On Hold".

12 Business days waiting.

• Why "On Hold"?
• How many days to solve?
• What is going on?

I want to use the platform!

I opened a new request 389382 - No answers!

Other cases: https://www.reddit.com/r/KrakenSupport/

Frequent problems

• Deposit
• Withdrawal
• Verification

Please, give me an estimated resolution deadline.

Best regards.

[cncn]

hello Kraken,

please check my ticket #378400

money on hold!!

thank you

regards

[efacs2]

Hello,

I'm waiting now for 4 weeks (!) for tier 3 verification. I really cannot believe this. Any chance to get verified sometime?

Request ID: 393279

[flekkelek]

Hello,

I'm waiting now for 4 weeks (!) for tier 3 verification. I really cannot believe this. Any chance to get verified sometime?

Request ID: 393279

according to some reddit posts, it can take 4-6 weeks.

[jeezy]

Hello,

I'm waiting now for 4 weeks (!) for tier 3 verification. I really cannot believe this. Any chance to get verified sometime?

Request ID: 393279

according to some reddit posts, it can take 4-6 weeks.

My total wait time on Tier3 is now over 9 weeks.