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[Dargo]

Some problems with funding, deposit & withdraw.
"Feature Disabled
This feature is not currently available."
What's happening?

Thanks - we are aware of this and working to resolve the issue.

https://status.kraken.com/

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[aesma]

Wasn't the disabling intentional on your part due to some other problem ?

I tried making 3 SEPA withdrawals last night and they all failed without explanation after a few minutes. The bank accounts were the same I always use.

After that I made a BTC withdrawal and that went fine.

[Dargo]

Wasn't the disabling intentional on your part due to some other problem ?

I tried making 3 SEPA withdrawals last night and they all failed without explanation after a few minutes. The bank accounts were the same I always use.

After that I made a BTC withdrawal and that went fine.

No, it wasn't intentional, it was a technical issue. It has now been resolved though and funding is back online.

[azzur]

Hi Dargo

I tried looking for the answer to this on your help page but couldn't find it.

I was able to close an eth/eur position using my USD. What exchange rate is used in this situation?

Also it doesn't seem to let me 'settle' the position in that situation, but it lets you close it. If you guys are exchanging EUR/USD, why not allow me to settle with USD for a eth/eur position rather than only allowing 'close'?

[Beanzzzandtoast]

Hi everyone,

Wondering if anyone has any experience with this. Stumbled across a few threads and PM'd a few to try to get some insight.

I made a SEPA deposit on 26/06, submitted a request on 29/06 where no had gotten back to me but it was marked as solved. DID the same again on the 05/07 and again 2 days ago. it has now been 2 and a half weeks since I made the transfer, and there has no response or anything from kraken. It is so infuriating. Has this happened to anyone else before?

They asked for my details (kraken ref, IBAN etc.) which I had already submitted to them in the original ticket.  I have contact my bank and they have stated that it has been cleared from my account through them.

Would anyone know a time frame? It says 2-5 days for a SEPA transfer and it's been 16 days now. I've made transfers before and they've been fine. It's very frustrating that I can't access my funds when I need to, and I can't contact anyone there to discuss. I can't even transfer from other wallets to Kraken to withdraw as going by the previous results I might not be able to. They marking my cases as solved too even though no one is talking to me. I feel like there' just some guy there lolling ticking solved at all the requests and just ignoring them.

Any help would be appreciated as it sucks being pied off by the support staff. Cheers guys

[aesma]

You should send your ticket # to Dargo.

[Beanzzzandtoast]

You should send your ticket # to Dargo.

Thanks for replying. I PM'd him earlier, so hopefully he gets back to me. Appreciate it man 

[aesma]

You're welcome.

I have made my SEPA withdrawals again, they show as "sending".

[Dargo]

Hi Dargo

I tried looking for the answer to this on your help page but couldn't find it.

I was able to close an eth/eur position using my USD. What exchange rate is used in this situation?

Also it doesn't seem to let me 'settle' the position in that situation, but it lets you close it. If you guys are exchanging EUR/USD, why not allow me to settle with USD for a eth/eur position rather than only allowing 'close'?

If it's the eur/usd rate you are wondering about, I think we pull that from one of the forex sites, but I'm not sure which one. I'll see if I can find out.

In order to "settle" you need to have the funds in kind that we loaned to you when the position was opened and we don't do exchange in that situation (so if you went long eth/usd, you borrowed usd and need to have that usd on balance to settle). We try to keep the need for doing these additional exchanges for margin trading to a minimum, so we don't plan to offer the ability to settle with USD when you need EUR or anything like that. 

[Dargo]

Hi all,
I just released a new app on Google Play : KrakAPI
It allows check markets, have details on the balance in real time and place orders.

Please let me know if you enjoy it.

Ben

Please be careful about using 3rd party applications. To be safest, you should at most give the app permission to check balances or just use it to check prices and nothing more. Allowing access to place orders is risky unless you are certain the app can be trusted and you should definitely never give and app permission to make withdrawals. 

[Lsmc2014]

Hi Dargo

I've put in for a withdrawal on 5/20/2017 and it still says "sending".  I sent in a support ticket (#382197) on Jun 16 and I have yet to hear anything from support.  Could you please help?

Thanks

[Pang.]

11 days waiting for any response. Account locked but no news since days ago. Nice amount of $ but can not do any trade or withdrawal.

No response by twitter or mail...I understand them need time, but I do not know if my funds are safe in kraken or someone hacked it.

Ticket #311114

Thanks

Kraken team tell me,them will solve in short time...

Waiting since 29 May

Thanks

[pengo]

Hi Dargo,
made a SEPA transfer to fund my account but I just realised I completely forgot to mention the reference (shame on me...). I sent it with no remarks at all.
Are you able to retrieve it anyway?
I opened the ticket n. 457337
Thanks in advance for your help.

[autoselect]

Dargo -  I am a tier 3 verified user.  I continue to get a "Failure" Status every time I attempt a USD wire withdraw to a US bank.   I have been attempting withdraws for the past 2 months now to no avail.  The bank I'm attempting to withdraw to has the same account name as the Kraken account.  I don't understand the issue.   I have also submitted tickets that have gone unanswered.   

Can you please help.   The tickets are 459644 & 268049.   

Thank you,

Tom

[aesma]

You're welcome.

I have made my SEPA withdrawals again, they show as "sending".

I received the funds about 24 hours later, so the problem has indeed been solved.

[Dargo]

I have escalated all the ticket numbers posted here and by DM up to this point.

Going forward, we have a better way for you to escalate tickets - please use the following form to submit your ticket number:

https://goo.gl/forms/2VolutBY6HBGJRRA3

The form consolidates all escalation requests in a single place and will help us serve everyone more quickly.

[FlensGold]

Great option to show us a way to push tickets

When will fidor deposits work as normal again? My fidor-fidor payments are taking days again and do not get credited without a ticket...this is VERY annoying.
My deposit from Wednesday is still on Hold, my deposit from today does not even show up under "recent deposits"

I created the ticket today (461201), guess it is too early to put it on the list. But my intention is to ask when fidor deposits will work again as they did the last years.

[Dargo]

Great option to show us a way to push tickets

When will fidor deposits work as normal again? My fidor-fidor payments are taking days again and do not get credited without a ticket...this is VERY annoying.
My deposit from Wednesday is still on Hold, my deposit from today does not even show up under "recent deposits"

I created the ticket today (461201), guess it is too early to put it on the list. But my intention is to ask when fidor deposits will work again as they did the last years.

I'll check on this and get back to you.

[Dargo]

Great option to show us a way to push tickets

When will fidor deposits work as normal again? My fidor-fidor payments are taking days again and do not get credited without a ticket...this is VERY annoying.
My deposit from Wednesday is still on Hold, my deposit from today does not even show up under "recent deposits"

I created the ticket today (461201), guess it is too early to put it on the list. But my intention is to ask when fidor deposits will work again as they did the last years.

The issue should be resolved when Fidor releases a new version of their API - hopefully sometime in the next week or two.

[poordeveloper]

I had a margin position (1:5) closed a few minutes after being opened. Its balance was positive. How can I see the closing reason?