CryptoTeng
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Activity: 167
Merit: 15
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November 06, 2017, 07:25:21 PM |
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Latest update on error rates On 85 orders to be placed:138 Eservice unavailables aka total calls 85 + 138 = 223 Eservice rate: 138/223*100%=61.88% 56/223 Unknowns aka 25.11% Total error rate = (138 +56)/223*100% = 87.00% Keep it up Kraken, you're doing an awesome job   |
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Transactions must be included in a block to be properly completed. When you send a transaction, it is broadcast to miners. Miners can then optionally include it in their next blocks. Miners will be more inclined to include your transaction if it has a higher transaction fee.
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ccminer.net
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November 06, 2017, 07:50:02 PM |
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I gave up on submitting an order after 15 failed try!!
CONGRATS!!!
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taserz
Sr. Member
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Activity: 798
Merit: 293
Created AutoTune to saved the planet! ~USA
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November 06, 2017, 07:55:40 PM |
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Margin orders should have priority over the others. Nothing like having 100k in margin and not able to close it out. Lost out on a few gran today because of it. Currently trying to close a small margin and I can't been trying for the past 5 minutes.
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CryptoTeng
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Activity: 167
Merit: 15
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November 06, 2017, 08:03:26 PM |
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Just as question. In how far is Kraken's service/performance level within legal limits?
They know very well that their service is not even close to the promises on their website and they continue to run with this level of error rates.
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crypto_time
Newbie
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Activity: 36
Merit: 0
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November 06, 2017, 08:13:15 PM
Last edit: November 06, 2017, 08:40:46 PM by crypto_time |
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I gave up on submitting an order after 15 failed try!!
CONGRATS!!!
Well, 15 tries are too low. Please understand that at present we have to give a minimum of 75 (or more) tries to get an order up and running. You are at risk because you're trading cryptocurrencies online . Unless you go offline with your crypto trade, you carry on with this risk (yes, I know it's stupid and impossible to trade cryptos offline, but please check out the source below) Source: From Kraken's very own support reply. The quote below is only one example, but if you want more, I'm absolutely willing to provide multiple evidences and / or screen shot proof if you still are unconvinced. This is the risk of trading electronically, especially on an online platform. Are you joking? How should we trade cryptocurrencies offline? Im using other sites where this doesn't happen. This is not a risk of trading electronically, it's a risk to use your site Kraken.com! Like I said, I'm willing to provide multiple evidences. They replied this on to me too. And to many other friends whom I regrettably referred to their scam in the early days. Margin orders should have priority over the others. Nothing like having 100k in margin and not able to close it out. Lost out on a few gran today because of it. Currently trying to close a small margin and I can't been trying for the past 5 minutes.
Well, Kraken have stolen me $176,256 on "Your order may have failed. Please refresh the page and check your orders. Contact support if necessary." error message. Just as question. In how far is Kraken's service/performance level within legal limits?
They know very well that their service is not even close to the promises on their website and they continue to run with this level of error rates.
No, they are not within the legal limits and they will face the consequences very soon. My lawyer is on them. A friendly note to traders: If you're still trading at Kraken, you're only doing more harm to yourself because this site could be taken down by the legal authorities anytime soon. |
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kraken-protocol
Newbie
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Activity: 38
Merit: 0
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November 07, 2017, 04:44:09 AM |
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(...) ticket No. 781148 (...)
I ask for help to you
thank you
Pigi66
This was last escalated Oct. 25, 2016 and is with our Fidor group. An inquiry has been put into the Fidor group for status. Thank you for your inquiry. |
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kraken-protocol
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Activity: 38
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November 07, 2017, 04:47:18 AM |
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Dear Kraken.com supports
I have a big problem. (...) Please help me.
Ticket #804227
This ticket has been recently escalated, and you should hear from an assigned specialist soon. |
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kraken-protocol
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Activity: 38
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November 07, 2017, 04:57:08 AM |
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Its really sad to see one of the best services decline so rapidity.
For fuck sake u guys used to be among the top3 in Europe and look at it now.
Really sad, really really sad.
First of all, allow me to extend my apology for the situation that you and various other traders have experienced. Recently error messages would likely have been displayed, as our trade engine has been at high load and might not have been able to process your order. (For example, 809, 820, etc. may have accompanied the error message and / or you might have seen a red blank.) If you experienced this, you should refresh your order list to confirm whether or not your order went through, before placing a new order. I apologize for the confusion and inconvenience. Also, for more information on this matter, please see the below support article on our website: https://support.kraken.com/hc/en-us/articles/115014409247-Order-may-have-failed-EService-UnavailablePlease be assured that our developers are working around the clock to improve the trading engine where needed and are identifying and resolving reliability or scaling issues as they come up. We are ready to begin testing our new trading engine, but we don't yet have an announcement as to when it will be ready. In the interim, there are a couple of measures I have seen some members of the Trading group suggest which may be helpful: error: may have failed = strong chance order not picked up error: red blank = strong chance order is going through What has been working the best is to use kraken.com and place orders via the interface -- if an error message pops up, use a hard refresh, and place the order again. I realize this is not a solution, but rather an interim measure while problems are being worked on. If there's anything else I can do for you, please file a ticket, and let us know at https://support.kraken.com/hc/requests/new Of course, you can also escalate an existing support ticket, via the process shown here: https://www.reddit.com/r/KrakenSupport/comments/6n4qfn/new_way_to_escalate_your_kraken_support_ticket/Please note that Kraken does not currently offer phone support: https://support.kraken.com/hc/en-us/articles/115013099227-Kraken-does-not-offer-phone-support If you file a new ticket on a trading issue, if possible, let us know the orders / trades affected or simply the date and general time range we should be looking at with respect to your particular case. Finally, I wish to again express my apology for this situation, which has certainly affected you and other traders, and I wish to express to you my commitment to doing all that I can for you. Thank you for bringing your business to Kraken! |
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taserz
Sr. Member
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Activity: 798
Merit: 293
Created AutoTune to saved the planet! ~USA
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November 07, 2017, 05:40:35 AM |
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Any slots to beta test new trade engine haha!
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aekgal
Newbie
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Activity: 37
Merit: 0
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November 07, 2017, 07:24:32 AM |
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Dear Kraken.com supports
I have a big problem. (...) Please help me.
Ticket #804227
This ticket has been recently escalated, and you should hear from an assigned specialist soon. Dear Kraken Supports, my problem didnt solved. 5 business days allready passed. Today is 7. business day after i transfered. I can not sleep because of this issue. There is no any information. |
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CryptoTeng
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Activity: 167
Merit: 15
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November 07, 2017, 07:40:17 AM
Last edit: November 07, 2017, 08:31:27 AM by CryptoTeng |
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First of all, allow me to extend my apology for the situation that you and various other traders have experienced. Recently error messages would likely have been displayed, as our trade engine has been at high load and might not have been able to process your order. (For example, 809, 820, etc. may have accompanied the error message and / or you might have seen a red blank.) If you experienced this, you should refresh your order list to confirm whether or not your order went through, before placing a new order. I apologize for the confusion and inconvenience. Also, for more information on this matter, please see the below support article on our website: https://support.kraken.com/hc/en-us/articles/115014409247-Order-may-have-failed-EService-UnavailablePlease be assured that our developers are working around the clock to improve the trading engine where needed and are identifying and resolving reliability or scaling issues as they come up. We are ready to begin testing our new trading engine, but we don't yet have an announcement as to when it will be ready. In the interim, there are a couple of measures I have seen some members of the Trading group suggest which may be helpful: error: may have failed = strong chance order not picked up error: red blank = strong chance order is going through What has been working the best is to use kraken.com and place orders via the interface -- if an error message pops up, use a hard refresh, and place the order again. I realize this is not a solution, but rather an interim measure while problems are being worked on....... ...Finally, I wish to again express my apology for this situation, which has certainly affected you and other traders, and I wish to express to you my commitment to doing all that I can for you. Thank you for bringing your business to Kraken! From my part. stick the apology where the sun does not shine. Especially after getting those for months. How about a refund on trading fees and other major compensations for having to deal with your incompetence and your endless lies? But most important start solving these issues. And if you're not able to do so, close your service until you have found and solved the problem. The info in the link is false. The problems occur already at much lower Api response times. Furthermore, does the hard refresh also work for API users? I wonder how that is supposed to work. Additionally, it is not a problem of increased traffic. It just gets to an unbearable level when traffic increases. With normal traffic Eservice unavailable errors are encounter in roughly 20-30% of the cases. Currently, the failure rate can even reach more than 90%. The link just proves again that you're intentionally misleading customers with false information, very late information, or only part of the whole information. |
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CryptoTeng
Member
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Activity: 167
Merit: 15
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November 07, 2017, 09:38:24 AM |
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We have a new API message/failure....Eservice: Busy........ROFL
The effect is the same as Eservice unavailable. Your order is not placed. Is this Kraken's alternative response to say we do not have sufficient capacity to offer a decent service?
"EService: Busy" replies will be counted as errors in my published error logs, as orders are not being placed due to issues on Kraken's side.
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torrentco
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November 07, 2017, 12:00:32 PM |
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yesterday tried to buy some bitcoins.
after an hour of refresh , relogin and logout i gave up.
it still amazes me how they still didnt fix the server issue really.
they are rakin millions of dollars of commissions daily but they r not solving the easiest thing in the world.
i started to think they r not fixin it on purpose.
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triska23
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Activity: 83
Merit: 10
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November 07, 2017, 02:18:35 PM |
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Still not working... wth..
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alexrossi
Legendary
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Activity: 3724
Merit: 1739
Join the world-leading crypto sportsbook NOW!
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November 07, 2017, 02:20:52 PM |
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After many years of using kraken, surviving with the pain of slow loading and constant errors, I would like to ask: can someone technically try to explain what happens and where is the bottleneck?
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thenarog
Member
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Activity: 113
Merit: 10
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November 07, 2017, 02:31:55 PM |
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Maybe it's time to close the website and to rebuild it. Resolve all the problems, answers to all tickets and than re-open the site.
@kraken-septimus i am tier 2 verified now and i send id papers, can i finally my email adress change ?
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alexrossi
Legendary
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Activity: 3724
Merit: 1739
Join the world-leading crypto sportsbook NOW!
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November 07, 2017, 02:33:45 PM |
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Maybe it's time to close the website and to rebuild it. Resolve all the problems, answers to all tickets and than re-open the site.
@kraken-septimus i am tier 2 verified now and i send id papers, can i finally my email adress change ?
This could cause a lot of panic, if unscheduled, imo |
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pigi66
Newbie
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Activity: 40
Merit: 0
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November 07, 2017, 05:05:41 PM |
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(...) ticket No. 781148 (...)
I ask for help to you
thank you
Pigi66
This was last escalated Oct. 25, 2016 and is with our Fidor group. An inquiry has been put into the Fidor group for status. Thank you for your inquiry. thanks I have received everything. I am waiting from the Italian bank the document of starling to be able to send you him. Cannot he do anything for my ticket nr 730986 just? thanks pigi66 |
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NorrisK
Legendary
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Activity: 1946
Merit: 1007
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November 07, 2017, 09:16:13 PM |
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What is going on with placing orders?
I keep getting error messages when I try to sell some litecoins..
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OliverHall
Newbie
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Activity: 34
Merit: 0
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November 07, 2017, 09:32:12 PM |
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Its really sad to see one of the best services decline so rapidity.
For fuck sake u guys used to be among the top3 in Europe and look at it now.
Really sad, really really sad.
First of all, allow me to extend my apology for the situation that you and various other traders have experienced. blablablabla bullshit... Thank you for bringing your business to Kraken! The decision I made to transfert my funds from kraken to another exchange was one of the best of my life. It's game over Kraken! I hope that everybody here do the same and transfert to another exchange platform. |
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