[ANN] KRAKEN.COM - Exchange with USD EUR GBP JPY CAD BTC LTC XRP NMC XDG STR ETH

[Olesya322]

Seeing as posting here seems to have more effect than just contacting support, I'll mirror my issue. I opened a ticket (#1023938) with the same problem as last time - my bank withdrawal seems to be "on hold" indefinitely without any means to release the funds. I cannot fathom the logic behind this system - if this is a security measure, the only things it's securing is my decision to move my business to a different exchange.

[1713885347]

1713885347

[1713885347]

1713885347

[1713885347]

1713885347

[1713885347]

1713885347

[1713885347]

1713885347

[1713885347]

1713885347

[torrentco]

for me kraken is one of the best exchanges in the market along with binance.
yeah i agree they still coulndt figure their server issues out.but other than that they r great.
have sent them several swifts all arrived within 24 hours which is exceptional if you ask me.
coin withdraws are secure and on time always.
support is a little slow but they always reply,plus there is a representative on bitcointalk forums trying to help.what other exchange has a rep here other than kraken?

[savskii]

Hi, My account was locked November the 15th Ticket #867233. I have done everything you asked for to resume my account and past 7 days now after replying to your ticket asking for skype contact details i have not heard anything back. I have substantial amount of funds stuck in my account so it a tad worrying that no one is replying. Is there anything i can do?

[CryptoTeng]

for me kraken is one of the best exchanges in the market along with binance.
yeah i agree they still coulndt figure their server issues out.but other than that they r great.
have sent them several swifts all arrived within 24 hours which is exceptional if you ask me.
coin withdraws are secure and on time always.
support is a little slow but they always reply,plus there is a representative on bitcointalk forums trying to help.what other exchange has a rep here other than kraken?

We liked trading there for a long time and thought the same as you. However, the disrespect towards customers by running the service in the current state (going on for at least the past half year) is just unbelievable. And as they are knowingly continue to run their service without applying refunds for their faults according to their ToS, they are continuously in breach of contract with their customers. And there are several other points were they are knowingly in breach of contract. As they are continuing with the current state they are just criminals in our opinion.

Maybe you are one of the lucky ones then.

We are still waiting for refunds for 100's of to be placed and to be canceled positions which were not executed thereby leadig to errornous placement or not cancelled positions. If we would have put in all request it would 1000's, which require refunds according to Kraken's own ToS. Only taking the test of the last two days would require dozens of corrections/refunds.

The current error rate for placing orders is between 52-58%, and as it looks we will stop our test soon, as it is quite clear to us that the promise of a new trade engine etc was just the typical Kraken SCAM/lie to prevent customers from leaving.

All this has been going on for months and no sing of improvement except their ways to SCAM people.

If folks are happy being fooled by Kraken, go on and trade there. If you like real trading...go somewhere else..there are sufficient possibilities around for everyone's needs.

And about having people in forums like this. At the moment it looks to us that they only do this to give the impression of running a decent service. If they would reply to the request submitted via their website within acceptable time and manner, there would be no need for folks to go to forum like this one.

[CostaRibeiro]

Take a look at ticket 1027664 please.

Can't do nothing at the website without getting tons of error pages, come on, how this can be possible? Had to lock my account because I could not cancel a withdraw that I sent using a wrong amount, this is serious guys, make this thing work.

[Route66Retro]

for me kraken is one of the best exchanges in the market along with binance.
yeah i agree they still coulndt figure their server issues out.but other than that they r great.
have sent them several swifts all arrived within 24 hours which is exceptional if you ask me.
coin withdraws are secure and on time always.
support is a little slow but they always reply,plus there is a representative on bitcointalk forums trying to help.what other exchange has a rep here other than kraken?

We liked trading there for a long time and thought the same as you. However, the disrespect towards customers by running the service in the current state (going on for at least the past half year) is just unbelievable. And as they are knowingly continue to run their service without applying refunds for their faults according to their ToS, they are continuously in breach of contract with their customers. And there are several other points were they are knowingly in breach of contract. As they are continuing with the current state they are just criminals in our opinion.

Maybe you are one of the lucky ones then.

We are still waiting for refunds for 100's of to be placed and to be canceled positions which were not executed thereby leadig to errornous placement or not cancelled positions. If we would have put in all request it would 1000's, which require refunds according to Kraken's own ToS. Only taking the test of the last two days would require dozens of corrections/refunds.

The current error rate for placing orders is between 52-58%, and as it looks we will stop our test soon, as it is quite clear to us that the promise of a new trade engine etc was just the typical Kraken SCAM/lie to prevent customers from leaving.

All this has been going on for months and no sing of improvement except their ways to SCAM people.

If folks are happy being fooled by Kraken, go on and trade there. If you like real trading...go somewhere else..there are sufficient possibilities around for everyone's needs.

And about having people in forums like this. At the moment it looks to us that they only do this to give the impression of running a decent service. If they would reply to the request submitted via their website within acceptable time and manner, there would be no need for folks to go to forum like this one.

100% agree.  I used to be a big fan of Kraken, now I am moving all of my coin/fiat away.  I have had no issues PLACING orders, but withdrawing them has been nothing but a nightmare.  And I STILL can't create an Ether withdraw address.  They are very well aware of their problems, yet continue to TRAP people's money.  It is just nothing but criminal.  I can deal with a company working out issues and being honest about it (and I DID deal with these issues for several months because I believed in them), but I cannot ever trust them again after literally holding my money hostage.

I cannot emphasize enough to folks that if you send money to Kraken, please do not expect to be able to withdraw it in any form (fiat OR crypto).

[sluppy]

ERROR 525
SSL handshake failed.

I always get this error screen when I try to withdraw. They really don't want me too..
Is it just me? I live in Belgium.

No its NOT just you .. its like fighting mud trying to get anything done on kraken.

I don't see all these improvements u guys are talking about still the same shit .. try to withdrawl Service Disabled . really once my shit is out I'm never putting another penny in there.

[babygun]

ERROR 525
SSL handshake failed.

I always get this error screen when I try to withdraw. They really don't want me too..
Is it just me? I live in Belgium.

No its NOT just you .. its like fighting mud trying to get anything done on kraken.

I don't see all these improvements u guys are talking about still the same shit .. try to withdrawl Service Disabled . really once my shit is out I'm never putting another penny in there.

Kraken promised a major upgrade on their servers a couple of days ago, but apparently it is not major enough lol.
I am also getting a lot of 520 errors, very frustrating.

[not.you]

There was an improvement a few days ago immediately after everything was unavailable for a time.  But honestly I suspect that improvement was just due to the database getting caught up.  It's pretty well back to unusable now.

[Shamane]

There was an improvement a few days ago immediately after everything was unavailable for a time.  But honestly I suspect that improvement was just due to the database getting caught up.  It's pretty well back to unusable now.

There will be ....

Not do at this time

[mescalito]

Withdrawals requested at night are usually credited into my bank account on the following day. That didn't happen today. I'm getting 52X errors all day long
When I managed to place a trade order, I always got an error. In the end I found I placed the order 3x! Getting to withdrawal page is now impossible.
UPDATE: I finally managed to get there only to see

Service is currently disabled. Please try again later

[jedaite]

Withdrawals requested at night are usually credited into my bank account on the following day. That didn't happen today. I'm getting 52X errors all day long
When I managed to place a trade order, I always got an error. In the end I found I placed the order 3x! Getting to withdrawal page is now impossible.
UPDATE: I finally managed to get there only to see

Service is currently disabled. Please try again later

I'm worried cause I haven't received my withdrawal as well. I thought it was because of my bank, but it seems not. What is happening??

[mescalito]

Withdrawals requested at night are usually credited into my bank account on the following day. That didn't happen today. I'm getting 52X errors all day long
When I managed to place a trade order, I always got an error. In the end I found I placed the order 3x! Getting to withdrawal page is now impossible.
UPDATE: I finally managed to get there only to see

Service is currently disabled. Please try again later

I'm worried cause I haven't received my withdrawal as well. I thought it was because of my bank, but it seems not. What is happening??

They're having troubles with the system, but I just managed to request a new withdrawal after like 50 attempts! https://www.youtube.com/watch?v=usfiAsWR4qU  

[SirBurton]

First time i write a complain post for Kraken but i had enough.

Apart from all the issues all of you have , which i also have ofcourse , the situation with Kraken is heading to worse day by day.
As of today Tuesday 12/12 i ll consider Kraken as a massively disfunctional exchange non suitable for day trading and on the fly trading for sure.

The only reason i keep "use" it is because it is the only one that accepts EURO in fiat and i had already made a deposit a couple of months ago when i first got into cryptos.

Apart from that , every single time i tried to make a trade it either didnt work on the 1st attempt , messed up the orders , showed canceled order later on and FULLFILED them despite the fact that i thought they were canceled , dont work at all and the API is garbage.

Shame on Kraken stuff. This is really sad.

Should we all fear that they will shut the doors one day and make a MtGox move? I just wonder.

IF ANYONE FROM THE STUFF IS MONITORING THIS THREAD PLEASE GET YOUR SHIT TOGETHER AND FIX YOUR SERVERS. JESUS

[bribed]

I think Kraken is a nice exchange, although it has some major performance problems now and then. But overall Im totally satisfied with the service Kraken is providing.

Does anybody know why Kraken is listing some Cryptos with not that much traction while other with bigger market cap and bigger community dont get listed there?

Out of curiosity, what are the criterias to get listed on Kraken?

[freigeist]

I think Kraken is a nice exchange, although it has some major performance problems now and then. But overall Im totally satisfied with the service Kraken is providing.

Does anybody know why Kraken is listing some Cryptos with not that much traction while other with bigger market cap and bigger community dont get listed there?

Out of curiosity, what are the criterias to get listed on Kraken?

I think they need to pay 50K € or something like that to get listed.
Not all are willing to pay.
Anyway is pointless to list any new coin/token there until the
performance issues are resolved.

[jedaite]

Withdrawals requested at night are usually credited into my bank account on the following day. That didn't happen today. I'm getting 52X errors all day long

When I managed to place a trade order, I always got an error. In the end I found I placed the order 3x! Getting to withdrawal page is now impossible.
UPDATE: I finally managed to get there only to see

Service is currently disabled. Please try again later

I'm worried cause I haven't received my withdrawal as well. I thought it was because of my bank, but it seems not. What is happening??

Withdrawal received this morning. Seems it was just a glitch. All fixed, thanks Kraken.

[Totscha]

First time i write a complain post for Kraken but i had enough.

Apart from all the issues all of you have , which i also have ofcourse , the situation with Kraken is heading to worse day by day.
As of today Tuesday 12/12 i ll consider Kraken as a massively disfunctional exchange non suitable for day trading and on the fly trading for sure.

The only reason i keep "use" it is because it is the only one that accepts EURO in fiat and i had already made a deposit a couple of months ago when i first got into cryptos.

Apart from that , every single time i tried to make a trade it either didnt work on the 1st attempt , messed up the orders , showed canceled order later on and FULLFILED them despite the fact that i thought they were canceled , dont work at all and the API is garbage.

Shame on Kraken stuff. This is really sad.

Should we all fear that they will shut the doors one day and make a MtGox move? I just wonder.

IF ANYONE FROM THE STUFF IS MONITORING THIS THREAD PLEASE GET YOUR SHIT TOGETHER AND FIX YOUR SERVERS. JESUS

Use Bitstamp for EUR. Works fine. Get into BTC, LTC or ETH. Use Bittrex & Co. for the other altcoins. Kraken is absolutely useless even for casual traders. Took me 48h to get a few crypto withdrawals through.

Such upgrade. Much wow...

[Samarkand]

...

Such upgrade. Much wow...

I don´t think the improved trading engine is live yet. I think it will be launched in the next few days and
I´m hopeful that it will improve the trading experience.

However, I really hope that they started the development of the new trading engine from scratch.
If they only made a few bugfixes and otherwise maintained the current codebase I´m extremely pessimistic
about the success of the new trading platform. The old one was simply too unusable in periods of higher
volatility (all exchanges have that problem to some degree, but Kraken was even more unusable than
the rest of them during these periods).

[mescalito]

Withdrawal received this morning. Seems it was just a glitch. All fixed, thanks Kraken.

I can confirm that as well