[ANN] KRAKEN.COM - Exchange with USD EUR GBP JPY CAD BTC LTC XRP NMC XDG STR ETH

[Kraken are con-artists]

Hi Kraken are con-artists. I'm sorry that your account was hacked but we would have no way of knowing how a hacker got your information. We have not had any data breaches, so this would be something that's happened to you specifically.


Bullshit,  the details could only have come from kraken and you know it.   I have a phone log record and internet history as proof and evidence that my personal details could only have come from kraken.

Whereas all Kraken have given me is "their word"

Call me a cynic but your word means nothing and I call bullshit.  You people are professional scammers and stole my all money, then tried to cover it up by claiming my account was hacked.

Kraken are in on the scam

Please don't get sucked into their scam people,  get your money out of this exchange, while you can, if you still can.

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[MohAli59]

Dear Kraken,

On the 3rd of January I wrote you this regarding case number 1070112 (open since December 12th):

Dear Kraken,

I have had an issue for 3 weeks and have sent several emails about this. I keep getting the same reply. I got locked out of my account on December 12th after I added an ethereum withdrawal address. I followed the guide on your website, changed my password and used 2FA. The password was changed but the account still shows locked when I log in. The request number is 1070112. I need the account to be unlocked but cannot seem to get ANY response from your support team.

----------

A few days afterwards I received an answer asking me to use a Google link to escalate the case, and a few days after that an email from your support asking me for a lot of information. I provided that information the next day. Your support crew member then replied (also a few days afterwards) that the request would be forwarded to your Account Access specialists. This was 10 days ago!!! Since then there has been no reply whatsoever, even when I replied the support crew email asking for a status. My account has now been locked, funds and all, for over 5 weeks!!!!!!! I HAVE PROVIDED YOU ALL THE DETAILS YOU HAVE ASKED FOR!!!! This should have been enough to release the account. I have funds in the account I cannot access. This case needs to be resolved yesterday, you cannot deal with clients in this way!!!!

[Kraken-Septimus]

Dear Kraken,

On the 3rd of January I wrote you this regarding case number 1070112 (open since December 12th):

Dear Kraken,

I have had an issue for 3 weeks and have sent several emails about this. I keep getting the same reply. I got locked out of my account on December 12th after I added an ethereum withdrawal address. I followed the guide on your website, changed my password and used 2FA. The password was changed but the account still shows locked when I log in. The request number is 1070112. I need the account to be unlocked but cannot seem to get ANY response from your support team.

----------

A few days afterwards I received an answer asking me to use a Google link to escalate the case, and a few days after that an email from your support asking me for a lot of information. I provided that information the next day. Your support crew member then replied (also a few days afterwards) that the request would be forwarded to your Account Access specialists. This was 10 days ago!!! Since then there has been no reply whatsoever, even when I replied the support crew email asking for a status. My account has now been locked, funds and all, for over 5 weeks!!!!!!! I HAVE PROVIDED YOU ALL THE DETAILS YOU HAVE ASKED FOR!!!! This should have been enough to release the account. I have funds in the account I cannot access. This case needs to be resolved yesterday, you cannot deal with clients in this way!!!!

Hi MohAli59. It looks like your old ticket was merged into the newer ticket which is causing further delays. In the future, please only open one ticket for each issue as opening more than one will only cause further delays.

Please escalate your new ticket (1105317) using the same google form and an account access specialist will be with you as soon as possible. Thanks for understanding.


We do not offer phone support. If you receive a phone call, it is not from us. Please do not deactivate two-factor authentication.

For tips on securing your account please visit https://support.kraken.com/hc/en-us/articles/201396837-What-can-I-do-to-make-my-Kraken-account-secure-

[MaximeL]

Anyone facing delays with deposits ? I did a transfer this morning and it didn't go through yet in my Kraken account. All the transfers I did before took less then 7 hours :O
 

Yes, me I did some transfer 3 days ago and 2 days ago, and they still haven't reached my kraken account

[Kraken-Septimus]

Yes, me I did some transfer 3 days ago and 2 days ago, and they still haven't reached my kraken account

Hi MaximeL. I'm sorry that you're missing a deposit. if you haven't yet, could you please open a ticket here and escalate that ticket using this form? Thank you for your patience.

[MaximeL]

Yes, me I did some transfer 3 days ago and 2 days ago, and they still haven't reached my kraken account

Hi MaximeL. I'm sorry that you're missing a deposit. if you haven't yet, could you please open a ticket here and escalate that ticket using /forms/2VolutBY6HBGJRRA3]this form? Thank you for your patience.

WOW thanks for the quick answer! ticket and escalation done. Ticket number: 1395332
Thanks!

[dudee]

How long time takes deposit EUR to account? Made first time deposit.
withdraw eur getting next day, but deposit has not come yet.

[sexy susie]

I am increasingly concerned. I've attempted several times to get USD wired out of Kraken over the past 8 days, and the wire requests have "Failed" or stay as "Pending", without reason given. I am tier 4. I have submitted at least two support requests with zero response (one was sent 7 days ago).  I know Kraken was working hard last week fixing their new trading engine.  But the failure to wire money both BEFORE that shutdown period as well as afterward is starting to get concerning.  Anyone else having trouble with fiat withdrawals?

Check if the wire hit your bank account. I had problems with fiat withdrawals failing but also have received without Kraken showing it as a successful wire.

[hilariousetc]

Anyone know if withdrawals are allowed right now? Just got a red 'Permission denied' error but don't know whether it's just not permitted currently or an error with the site and to keep trying. I guess maybe a lot of people are requesting them due to the crash so not sure whether they've still blocked them or not.

[crypt0dude]

I've never had issues with fiat or crypto deposits or withdrawals, always within 1 business day processed. Using sepa for fiat (euros).

[LeGaulois]

@hilariousetc

I tested and right now it seems to work fine here, no message like your is displayed to me. Surely an error in the system. The website starts to be a bit slow, too many people logged in I guess, I hope we don't go back to December lol

[hilariousetc]

@hilariousetc

I tested and right now it seems to work fine here, no message like your is displayed to me. Surely an error in the system. The website starts to be a bit slow, too many people logged in I guess, I hope we don't go back to December lol

Yeah, weird. I don't think I've ever really had an issue with withdrawals before just trades. Are you sure it works for you though? I can make the attempted withdrawal but it fails on the last/step confirm page and doesn't go through. Hopefully their support will chime in on here soon. If anyone does get one to go through though please let us know.

[Kraken-Septimus]

More than two weeks ago I requested Tier 3 verification from Kraken but haven't heard a word from them.

Anyone have any advice/ideas on getting them to act on my request?  At Tier 2, I can withdraw $0 fiat (despite what it says on their tiers page) and very little crypto.

Cheers,

-Dan

Hi dsandber. We're sorry for the delay. We'd suggest opening a ticket here and escalate that ticket using this form. Thank you for your patience.

Anyone facing delays with deposits ? I did a transfer this morning and it didn't go through yet in my Kraken account. All the transfers I did before took less then 7 hours :O
 

Hi xoninu. I'm sorry to hear about the delay. If this is an ongoing issue and you haven't opened a ticket yet, I'd suggest open one here and escalate that ticket using this form. Thanks for your patience.

I am increasingly concerned. I've attempted several times to get USD wired out of Kraken over the past 8 days, and the wire requests have "Failed" or stay as "Pending", without reason given. I am tier 4. I have submitted at least two support requests with zero response (one was sent 7 days ago).  I know Kraken was working hard last week fixing their new trading engine.  But the failure to wire money both BEFORE that shutdown period as well as afterward is starting to get concerning.  Anyone else having trouble with fiat withdrawals?

Hi Flexfled. I'm sorry to hear that you're having trouble withdrawing USD. We would have to suggest that you open a ticket here and escalate that ticket using this form. Thank you for your patience.

How long time takes deposit EUR to account? Made first time deposit.
withdraw eur getting next day, but deposit has not come yet.

Hi dudee. Depending on the method that you sent, EUR deposit can either take up to 5 or 7 business days. SEPA deposits are typically faster than SWIFT deposits. The full details on deposit times can be found here.

If you're having an issue with a delayed deposit please open a ticket here and escalate that ticket using this form. Thanks!

Anyone know if withdrawals are allowed right now? Just got a red 'Permission denied' error but don't know whether it's just not permitted currently or an error with the site and to keep trying. I guess maybe a lot of people are requesting them due to the crash so not sure whether they've still blocked them or not.

Hi hilariousetc. I'm sorry to hear about the error message! Please send all of the details to https://support.kraken.com and our agents will look into this. If you've already opened a ticket please escalate it using this form. Thanks for reaching out.

[torrentco]

kraken s in a very good condition right now.
thanks for the update.nice one kraken team.

[Flexfled]

@hilariousetc

I tested and right now it seems to work fine here, no message like your is displayed to me. Surely an error in the system. The website starts to be a bit slow, too many people logged in I guess, I hope we don't go back to December lol

Yeah, weird. I don't think I've ever really had an issue with withdrawals before just trades. Are you sure it works for you though? I can make the attempted withdrawal but it fails on the last/step confirm page and doesn't go through. Hopefully their support will chime in on here soon. If anyone does get one to go through though please let us know.

I am still looking at FAILED and PENDING wires.  Nothing has come through to my bank. I am tier 4, not over my limit.  Fears start dancing around that can become self-fulfilling regarding liquidity of Kraken, which we have no insight into.  Liquidity fears can turn into liquidity realities if they get out of hand.  
I've already expedited my original support request from 9 days ago by submitting the form so often quoted on this site.  

 Kraken, can you all  help assuage our concerns about liquidity, and tell us if there are delays in wiring out USD?   Thank you!

[hilariousetc]

It's changed to 'Service is currently disabled. Please try again later' now. I'll put in a support request if it's still the same tomorrow but I'll give it a few more tries first.

@hilariousetc

I tested and right now it seems to work fine here, no message like your is displayed to me. Surely an error in the system. The website starts to be a bit slow, too many people logged in I guess, I hope we don't go back to December lol

Yeah, weird. I don't think I've ever really had an issue with withdrawals before just trades. Are you sure it works for you though? I can make the attempted withdrawal but it fails on the last/step confirm page and doesn't go through. Hopefully their support will chime in on here soon. If anyone does get one to go through though please let us know.

I am still looking at FAILED and PENDING wires.  Nothing has come through to my bank. I am tier 4, not over my limit.  Fears start dancing around that can become self-fulfilling regarding liquidity of Kraken, which we have no insight into.  Liquidity fears can turn into liquidity realities if they get out of hand. 
I've already attempted to accelerate my original support request through submitting the form so often quoted on this site. 

I think it is time for Kraken team to help assuage our nerves, or at least tell us if our concerns about liquidity are real, but manageable over a week or so.

I think people panic too easily, but I guess there is always the chance of that one time when something catastrophic does happen (gox etc). I was hoping issues would be resolved with the upgrade but if problems persist people should just take their custom elsewhere. Exchanges are always convenient but I'll probably just start trying to sell my coins for cash or direct bank transfer soon because I've never used one that is free from issues and the fees are never nice  .

[Flexfled]

@hilariousetc

I tested and right now it seems to work fine here, no message like your is displayed to me. Surely an error in the system. The website starts to be a bit slow, too many people logged in I guess, I hope we don't go back to December lol

Yeah, weird. I don't think I've ever really had an issue with withdrawals before just trades. Are you sure it works for you though? I can make the attempted withdrawal but it fails on the last/step confirm page and doesn't go through. Hopefully their support will chime in on here soon. If anyone does get one to go through though please let us know.

I am still looking at FAILED and PENDING wires.  Nothing has come through to my bank. I am tier 4, not over my limit.  Fears start dancing around that can become self-fulfilling regarding liquidity of Kraken, which we have no insight into.  Liquidity fears can turn into liquidity realities if they get out of hand.  
I've already expedited my original support request from 9 days ago by submitting the form so often quoted on this site.  

 Kraken, can you all  help assuage our concerns about liquidity, and tell us if there are delays in wiring out USD?   Thank you!

Update... Another  wire USD withdrawal attempt just converted from Pending to Failure. I even added a new bank account, to see if that will work, with first effort a couple of days ago (still listed as pending). Has ANYONE had a successful USD wire out of KRAKEN in the last several days?  I am trying to determine if this is a system issue at Kraken, or an issue with my account.  Expedited support requests all filed already, but no answers yet. 

[cryptopayments]

I have been trying to contact support since Jan 3 regarding a EUR wire that was sent from Kraken to my bank and rejected due to a sudden change in their 'crypto policies'. I provided full SWIFT details of the return, however they have simply ignored my support requests except for one Mario almost 1 week ago who wrote to say they needed more details to which I provided the SWIFT details
Do they have any other form of contact other than the useless support site? Phone number? A real office?

Thanks all
Marco

[MohAli59]

Dear Kraken,

On the 3rd of January I wrote you this regarding case number 1070112 (open since December 12th):

Dear Kraken,

I have had an issue for 3 weeks and have sent several emails about this. I keep getting the same reply. I got locked out of my account on December 12th after I added an ethereum withdrawal address. I followed the guide on your website, changed my password and used 2FA. The password was changed but the account still shows locked when I log in. The request number is 1070112. I need the account to be unlocked but cannot seem to get ANY response from your support team.

----------

A few days afterwards I received an answer asking me to use a Google link to escalate the case, and a few days after that an email from your support asking me for a lot of information. I provided that information the next day. Your support crew member then replied (also a few days afterwards) that the request would be forwarded to your Account Access specialists. This was 10 days ago!!! Since then there has been no reply whatsoever, even when I replied the support crew email asking for a status. My account has now been locked, funds and all, for over 5 weeks!!!!!!! I HAVE PROVIDED YOU ALL THE DETAILS YOU HAVE ASKED FOR!!!! This should have been enough to release the account. I have funds in the account I cannot access. This case needs to be resolved yesterday, you cannot deal with clients in this way!!!!

Hi MohAli59. It looks like your old ticket was merged into the newer ticket which is causing further delays. In the future, please only open one ticket for each issue as opening more than one will only cause further delays.

Please escalate your new ticket (1105317) using the same /forms/2VolutBY6HBGJRRA3]google form and an account access specialist will be with you as soon as possible. Thanks for understanding.

This sounds to me like nothing more than an excuse. I have given EVA (support) all the information as requested. She replied only that an Account Access specialists would look into the matter, nothing about any merged tickets and no replies whatsoever since then. Instead of excuses and more useless forms, why not just have someone get off his lazy behind and solve the matter?!?!

[win07]

Support answer my question really fast now.