[ANN] KRAKEN.COM - Exchange with USD EUR GBP JPY CAD BTC LTC XRP NMC XDG STR ETH

[chefkolonel]

hi kraken,

im not able to withdraw euro or btc.

it says

Withdrawals are not currently available

Withdrawals are not currently available in your account for this asset. Your account funding limits may have been exceeded or the asset may be tied up in open orders or positions. If not, it is probably just a temporary technical issue - please check back later and contact support if the problem persists.

my funding limits are not exceeded, funds is not tied up in open orders.

got some open positions but not big.. before the update it wasnt a problem to withdraw..


see ticketnr 1373117

[1714000018]

1714000018

[1714000018]

1714000018

[1714000018]

1714000018

[1714000018]

1714000018

[unicorn1]

Hi!

Please advise if I can withdraw my USD balance (after selling BTC) through Bank Wire to my local Bank in India?

Thanks a lot!

[figaro33]

Hi @Kraken-Septimus

Some days ago I opened a support ticket (number is #1382957) because I'm tier 3 and I have exceeded the limits. In the request I filled out the necessary information. I need to get the tier 4 because I can't withdraw my fiat or crypto for days.

Thank you.

Hi Fogueres. It looks like Jim has just reached out to you. Please provide the answers to his questions and he'll be able to help you from here.

Hello!

I have another issue... Now I want to send 0.1ETH from my kraken account to somewhere else. I'm at Tier 3 and I get an error message, that apparently I need to verify at tier 4 because I exceeded my deposit/withdraw limits... The limit at tier 3 is $50,000 and all I'm trading to do is send away 0.1ETH... Is that for real???

Deeply confused right now... Unless you're telling me 1 ETH is now worth more than 500,000 dollars 

EDIT: And to top that, I now experience a good ol' ERROR 502 four times out of five 

Hi FerdinandBardamu. We're seen a few clients talking to us about the error message about needing a higher Tier. This used to happen when our trading engine was under strain, but those issues are resolved at this point. Please clear your cache and this should resolve that issue. As for the 502 that you were receiving, it may have to do with this and it should be resoled now.

Hi again - I provided all the info requested to unlock 2FA.. do you know if there is an ETA on addressing this (the other exchanges I use have all now unlocked 2FA but kraken is my main USD trading platform).

Thank you very much

Ticket 1403742

Hi dilbsuk. I can see that Milo has been following up with you. If you need anything else please reply to the ticket. Thanks for reaching out!

More than one week i did my transfers to KRAKEN and i am still waiting for them... service in KRAKEN is not very good and when you contact them they always send you the same automatic answer... Do you know another platform where you can RECEIVE your money in a good time ? thanks

Hi figaro33. I'm sorry to hear about the delay. Could you please escalate your ticket using /forms/2VolutBY6HBGJRRA3]this form? Thank you for your patience.

I did all what you ask me to do, and i am still without news about my money !!! 4 money transfer for about 8000€ and you are not able to tell me where is my money !! What can i do ? What i have to do ??

[bettomane]

Hello Kraken support , i have opened 6-7 tickets from saturday from my 2 deposit  ON HOLD made with internal transfer from FIDOR , i'm not received any answer

This is the number of deposits

Deposit QCCP4PN-CYLRKW-AV6RDU

Deposit QCC35AO-WCW6FP-HOAK6S


This morning i try to made another transfer just 199€ and this is credited in 1 minutes and the 2 deposit of saturday still ON HOLD ....

I'm waiting for your reply

thanks

[minernoob1978]

as i understand depositing in eur works well? How long it takes to make a deposit so moneys goes from acc to kraken acc? 1 day?

[figaro33]

as i understand depositing in eur works well? How long it takes to make a deposit so moneys goes from acc to kraken acc? 1 day?

It's been more than one week that i made 4 money transfers in Euros to Kraken, and i didn't receive one yet...

[minernoob1978]

as i understand depositing in eur works well? How long it takes to make a deposit so moneys goes from acc to kraken acc? 1 day?

It's been more than one week that i made 4 money transfers in Euros to Kraken, and i didn't receive one yet...

wow, why is that? i did sent on 2017 12 21 and on a next day there were money on Kraken.

[figaro33]

as i understand depositing in eur works well? How long it takes to make a deposit so moneys goes from acc to kraken acc? 1 day?

It's been more than one week that i made 4 money transfers in Euros to Kraken, and i didn't receive one yet...

wow, why is that? i did sent on 2017 12 21 and on a next day there were money on Kraken.

I just receive their answer :

We monitor incoming deposits for possible duplicate deposits (i.e. you make one deposit, but due to a banking error it gets credited to your account twice). So if you make two deposits of the same amount that come into our system within a 72-hour time window it triggers our safety protocol and the second deposit gets put on hold.

Your deposit will be released after an additional review within 1-2 business days.

To prevent a similar problem in the future, we suggest you always use different deposit amounts. For example, instead of depositing € 1000 twice on two consecutive days, it's better to make two deposits in different amounts, e.g. € 998 and € 1002. This routine is also helpful in the case of missing deposits investigations. The amount is one of the key search parameters in the banking industry and the more 'unusual' it is, the more easily a payment is traced.

Let's see if they respect what they said...

[minernoob1978]

as i understand depositing in eur works well? How long it takes to make a deposit so moneys goes from acc to kraken acc? 1 day?

It's been more than one week that i made 4 money transfers in Euros to Kraken, and i didn't receive one yet...

wow, why is that? i did sent on 2017 12 21 and on a next day there were money on Kraken.

I just receive their answer :

We monitor incoming deposits for possible duplicate deposits (i.e. you make one deposit, but due to a banking error it gets credited to your account twice). So if you make two deposits of the same amount that come into our system within a 72-hour time window it triggers our safety protocol and the second deposit gets put on hold.

Your deposit will be released after an additional review within 1-2 business days.

To prevent a similar problem in the future, we suggest you always use different deposit amounts. For example, instead of depositing € 1000 twice on two consecutive days, it's better to make two deposits in different amounts, e.g. € 998 and € 1002. This routine is also helpful in the case of missing deposits investigations. The amount is one of the key search parameters in the banking industry and the more 'unusual' it is, the more easily a payment is traced.

Let's see if they respect what they said...

nice, at least support is doing their job)

[Donadonuts]

Hi Kraken

Need help  

hello, I made a transfer but I forgot to put the reference of my account
My request (1380327) 01/16/2018

Best regard

[megashira1]

I don't receive the confirmation email that is required for withdrawals so my withdrawals are perpetual stuck 'on hold'.. anyone? 

[Kraken-Septimus]

Hello Dear Kraken Support Team,

When will you enable verification tab for the new users? I've been waiting for long time but verification is still disabled. Will you re-open this feature?

Any ETA? Please pay attention to this issue as well.

Thanks!

Hi Haladay. Unfortunately, we still don't have an ETA on this. Our developers are working towards a solution and we'll let it be known once it's fixed. Thank you for your patience.

Hi

Unfortunately still waiting to have 2FA reset - is it due to the weekend?

Thanks

Hi dilbsuk. One of our agents will be with your as soon as possible. Thanks for your patience.

I must also admit that the upgrade that was taking place some days earlier,is consider a succesful one.
Considering that now to put an order is almost instant. That includes cancelations too and changing between currency/pairs is faster than ever.
Great job and big congrats Kraken!

Hi bias. We're glad to hear that you like it! Thanks for the kind words!

Hello,

Approximately 3 weeks ago I made a new deposit to my Kraken account but forgot the reference. 2 weeks ago I raised a ticket (1307925) but apart from an automated reply stating they're sorry they did not get back to me yet, I have not heard anything. Meanwhile I have sent 3 reminders but nothing but silence.

Next to that, last week Tuesday I made a withdrawal on my account but did not get an email (nor in my spam) asking to verify my account. Ever since my payment is on hold. For this issue I also raised a ticket (1415308) but again no response whatsoever.

As the total of the deposit and withdrawal equals a significant amount, I really expect at least an answer..!! Can someone please contact me?!

Hi Nelson007. I'm sorry to hear about the delayed deposit and the withdrawal on hold. Please note that confirmation emails aren't sent out for fiat withdrawals, as they would be held if the name on the bank account didn't match.

Please escalate your tickets using this form. Thank you for your patience.

When does Kraken enable leverage again?

Best

Hi sobiodum. Unfortunately, we don't have an estimate on that at the moment. We'll make an announcement when advanced trading is coming back. Thanks for your patience.

Via funding/withdrawal I tried to withdraw crypto, but I get the following message:
This action is not available for tier level 2

Your current funding tier level (2) is insufficient for this functionality. Please further verify your account to increase your tier level and funding limits.

I do have tier2 verification and tier2 says I can withdraw $2.500 crypto per week. As this is the first time I am trying to withdraw I'm not sure if I did the right thing? Or is there perhaps still an issue with being withdrawals disabled?

Hi Avelache. Unfortunately, this is an error that some clients are still receiving. Usually clearing your cache and trying again helps resolve this issue. Thanks for your patience.

hi kraken,

im not able to withdraw euro or btc.

it says

Withdrawals are not currently available

Withdrawals are not currently available in your account for this asset. Your account funding limits may have been exceeded or the asset may be tied up in open orders or positions. If not, it is probably just a temporary technical issue - please check back later and contact support if the problem persists.

my funding limits are not exceeded, funds is not tied up in open orders.

got some open positions but not big.. before the update it wasnt a problem to withdraw..


see ticketnr 1373117

Hi chefkolonel. I'm sorry to hear that you're having some trouble withdrawing. Please confirm that the asset that you're trying to withdraw isn't tied up in open orders. If it's not, please escalate your ticket using this form. Thanks for your patience.

Hi!

Please advise if I can withdraw my USD balance (after selling BTC) through Bank Wire to my local Bank in India?

Thanks a lot!

Hi unicorn1. Yes, you can withdraw USD to India. To withdraw USD to an Indian bank account you would need to use SMBC (SWIFT) which would require Tier 3 verification. For more information please read this support article.

I did all what you ask me to do, and i am still without news about my money !!! 4 money transfer for about 8000€ and you are not able to tell me where is my money !! What can i do ? What i have to do ??

Hi figaro33. It looks like Jim has already solved your ticket. If you need anything else just let us know.

Hello Kraken support , i have opened 6-7 tickets from saturday from my 2 deposit  ON HOLD made with internal transfer from FIDOR , i'm not received any answer

This is the number of deposits

Deposit QCCP4PN-CYLRKW-AV6RDU

Deposit QCC35AO-WCW6FP-HOAK6S


This morning i try to made another transfer just 199€ and this is credited in 1 minutes and the 2 deposit of saturday still ON HOLD ....

I'm waiting for your reply

thanks

Hi bettomane. Please only open one ticket per issue as opening many will only cause further delays. Please escalate one of your tickets with this form and one of our agents will be with you as soon as possible. Thanks for your patience.

Hi Kraken

Need help  

hello, I made a transfer but I forgot to put the reference of my account
My request (1380327) 01/16/2018

Best regard

Hi Donadonuts. Without a reference we'll need to manually assign your deposit. Please escalate your ticket using this form and we'll be with you as soon as possible. Thank you for your patience.

I don't receive the confirmation email that is required for withdrawals so my withdrawals are perpetual stuck 'on hold'.. anyone? 

Hi megashira1. I'm sorry to hear that your funds are on hold. If you could please escalate your ticket using this form, one of our agents will be with you as soon as possible. Thanks for your patience.

[bettomane]

Thanks for answer , the problem is solved ...just a delay this time !

Regards

[AniceInovation]

Please check ticket 1388812

Thanks, Anice

[not.you]

I don't receive the confirmation email that is required for withdrawals so my withdrawals are perpetual stuck 'on hold'.. anyone? 

You don't have to confirm every withdrawal, just new addresses. 

[rollerdyke44]

Kraken!

quick question, is enabling 2FA broken or im stupid? I scan the qr code on authenticator but it doesnt work

[landho]

Anyone else having trouble with crypto withdrawals?

Made an ETH withdraw which took ages, so I did a USDT withdrawal. It's still in 'pending' state after 3.5 hours.

-- Update --
Withdrawal in status 'Success' after 4.5 hours

[jayjpass]

Anyone else having trouble with crypto withdrawals?

Made an ETH withdraw which took ages, so I did a USDT withdrawal. It's still in 'pending' state after 3.5 hours.

-- Update --
Withdrawal in status 'Success' after 4.5 hours

I have the same problem, wait two hours

[dilbsuk]

Hi

Unfortunately still waiting to have 2FA reset - is it due to the weekend?

Thanks

Hi dilbsuk. One of our agents will be with your as soon as possible. Thanks for your patience.

Another day has passed and still nobody has taken the 30 seconds it would take to confirm the ID photo I provided as requested is correct and unlock my account.  I have been locked out since 18 Jan now while all other exchanges have managed to address this issue.  I appreciate you are busy but can somebody please just address this now? I have provided all the information requested of me immediately and for some reason my ticket seems to have gone into a black hole now and meanwhile my funds are stuck and I cannot trade. Ticket 1403742.

Thank you. 

[Shamane]

Hi

Unfortunately still waiting to have 2FA reset - is it due to the weekend?

Thanks

Hi dilbsuk. One of our agents will be with your as soon as possible. Thanks for your patience.

Another day has passed and still nobody has taken the 30 seconds it would take to confirm the ID photo I provided as requested is correct and unlock my account.  I have been locked out since 18 Jan now while all other exchanges have managed to address this issue.  I appreciate you are busy but can somebody please just address this now? I have provided all the information requested of me immediately and for some reason my ticket seems to have gone into a black hole now and meanwhile my funds are stuck and I cannot trade. Ticket 1403742.

Thank you. 

30sec * 300.000 = 3.5j ....

Could you imagine you are not ALONE ?
Could you imagine the number of ticket exchange could receive in 1 day ?

Take me 21 days to unblock my account and my money ...