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[CryptoTeng]

still waiting for your answer Kraken...

Today I made a Profit take order including a conditional close with stop loss order for ZEC/EUR and it was not triggered despite the price going way below

Can somebody advise the reasons ?

Ahhhhh, the problem is still not solved then. As expected as Kraken was not giving any answer about this.

@anatol1987 : If you look back a few pages, you will see that we have been asking Kraken to explain this issue, and also explain how customers are to distinguish between "fake" pikes and "real" pikes. In the end you will probably get a few Kraken fee credits if you keep nagging l;long enough, but then you will be answered with a bunch of silence from Kraken.

so, again... to ALL Kraken customers. Be advised Kraken is still manipulating its markets. Either by showing fake trades/OHCL data, or by neglecting to solve this problem which has been going on since at least spring 2017 (thus last year)

@ Kraken-Septimus(-crime)

We are still waiting for answers to the questions posed in this thread. Please scroll back a few pages and you will find them. Furthermore, we are still waiting for your apology for lying to us and everybody else about this issue a few pages back. Anatol's post clearly shows again that you have not gotten to the bottom of this issue even though you posted  that it was solved.

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[latoxine34]

still waiting for your answer Kraken...

Today I made a Profit take order including a conditional close with stop loss order for ZEC/EUR and it was not triggered despite the price going way below

Can somebody advise the reasons ?

Ahhhhh, the problem is still not solved then. As expected as Kraken was not giving any answer about this.

@anatol1987 : If you look back a few pages, you will see that we have been asking Kraken to explain this issue, and also explain how customers are to distinguish between "fake" pikes and "real" pikes. In the end you will probably get a few Kraken fee credits if you keep nagging l;long enough, but then you will be answered with a bunch of silence from Kraken.

so, again... to ALL Kraken customers. Be advised Kraken is still manipulating its markets. Either by showing fake trades/OHCL data, or by neglecting to solve this problem which has been going on since at least spring 2017 (thus last year)

@ Kraken-Septimus(-crime)

We are still waiting for answers to the questions posed in this thread. Please scroll back a few pages and you will find them. Furthermore, we are still waiting for your apology for lying to us and everybody else about this issue a few pages back. Anatol's post clearly shows again that you have not gotten to the bottom of this issue even though you posted  that it was solved.

Maybe we can quote it until they answer an do something, after 1000 pages it could have an impact.

[kraken-augustus]

Today out of nowhere I started getting an error in my API (The API returned an error: EGeneral: Temporary lockout)

I know this is supposed to be caused by too many API calls and unlock after 15 minutes. First I am not doing too many calls, and 2nd it isn't ever unlocking. Are there any reports of other people having issues? What could be causing this and or what can fix it?

That's odd wickedgoodtrader, why don't you let our agents take care of it? If you follow the links provided by kraken-septimus below we will be able to assist you

Could you please open a ticket here and escalate that ticket using /forms/2VolutBY6HBGJRRA3]this form? Please describe in as much detail as possible what had happened. Thank you for letting us know about this.

[markd]

Hi Kraken, I have a question about the withdrawal information my bank receives when I initiate a SEPA withdrawal to them from Kraken. My bank has told me multiple times that they don't see where the money comes from.

All the banks I used to withdraw EUR from Kraken told me the same thing and some closed my account because of this. Is there a way that you guys could address this and like mention in the withdrawal details that the money comes from my account and add my name in there?

If my name could appear there, then that would be perfect. Please let me know, since this is a very important issue for me and many others I believe.

Like let's take this example:

Initiator's bank reference: 5xxxxxx6

Orderer's reference: NOTPROVIDED.

***QUESTIONS***

1. Could I somehow add my name to the "Initiator's bank reference" field?
2. Also for the "Orderer's reference" field, can I add a message like "hey, it's me mark".

Please let me know since this may help prevent closing my bank account.

[kraken-augustus]

Hi Kraken, I have a question about the withdrawal information my bank receives when I initiate a SEPA withdrawal to them from Kraken. My bank has told me multiple times that they don't see where the money comes from.

All the banks I used to withdraw EUR from Kraken told me the same thing and some closed my account because of this. Is there a way that you guys could address this and like mention in the withdrawal details that the money comes from my account and add my name in there?

If my name could appear there, then that would be perfect. Please let me know, since this is a very important issue for me and many others I believe.

Like let's take this example:

Initiator's bank reference: 5xxxxxx6

Orderer's reference: NOTPROVIDED.

***QUESTIONS***

1. Could I somehow add my name to the "Initiator's bank reference" field?
2. Also for the "Orderer's reference" field, can I add a message like "hey, it's me mark".

Please let me know since this may help prevent closing my bank account.

Hello markd I understand that this can be a problem with your bank. Why don't you let one of our agents help you with that? Follow the link provided by Kraken-Septimus (see below) and a specialist will assist you.

Could you please open a ticket here and escalate that ticket using /forms/2VolutBY6HBGJRRA3]this form? Please describe in as much detail as possible what had happened. Thank you for letting us know about this.

[CryptoTeng]

as Kraken obviously is just trying to ignore this, again the reminder...

still waiting for your answer Kraken...

Today I made a Profit take order including a conditional close with stop loss order for ZEC/EUR and it was not triggered despite the price going way below

Can somebody advise the reasons ?

Ahhhhh, the problem is still not solved then. As expected as Kraken was not giving any answer about this.

@anatol1987 : If you look back a few pages, you will see that we have been asking Kraken to explain this issue, and also explain how customers are to distinguish between "fake" pikes and "real" pikes. In the end you will probably get a few Kraken fee credits if you keep nagging l;long enough, but then you will be answered with a bunch of silence from Kraken.

so, again... to ALL Kraken customers. Be advised Kraken is still manipulating its markets. Either by showing fake trades/OHCL data, or by neglecting to solve this problem which has been going on since at least spring 2017 (thus last year)

@ Kraken-Septimus(-crime)

We are still waiting for answers to the questions posed in this thread. Please scroll back a few pages and you will find them. Furthermore, we are still waiting for your apology for lying to us and everybody else about this issue a few pages back. Anatol's post clearly shows again that you have not gotten to the bottom of this issue even though you posted  that it was solved.

Maybe we can quote it until they answer an do something, after 1000 pages it could have an impact.

maybe the new member of the team (augustus) can (or better say: ...is willing to...) answer this? And please don't start lying like your colleague Septimus

Btw, does Septimus really need help to post replies such as, please open a ticket and escalate?

[warrior333]

I have an account on this stock exchange but I don't use it. Very inconvenient interface and lack of support for the most common Bank cards visa and MasterCard. Probably it is necessary to solve this problem. I understand when such problems arise at the opening. It is impossible to foresee everything. But the reluctance to change significantly limits the influx of new users to you.

[Kraken-Septimus]

I have an account on this stock exchange but I don't use it. Very inconvenient interface and lack of support for the most common Bank cards visa and MasterCard. Probably it is necessary to solve this problem. I understand when such problems arise at the opening. It is impossible to foresee everything. But the reluctance to change significantly limits the influx of new users to you.

Hi warrior333. Thanks for letting us know your opinions about Kraken. If you don't mind me asking, what about the interface do you find inconvenient? What do you find that we're reluctant to change? We just had a major upgrade in January and have a new trading interface at trade.kraken.com. If you haven't tried Kraken in a while I'd suggest you try us again.

We don't support Debit cards, credit cards or PayPal because digital asset transactions, including bitcoin transactions, are nearly instant and practically irreversible, and the risk of fraudulent transactions from credit card or similar into bitcoin is too high for us to take on right now.

[CryptoTeng]

I have an account on this stock exchange but I don't use it. Very inconvenient interface and lack of support for the most common Bank cards visa and MasterCard. Probably it is necessary to solve this problem. I understand when such problems arise at the opening. It is impossible to foresee everything. But the reluctance to change significantly limits the influx of new users to you.

We would suggest to stay away from Kraken. As their support is just a plain farce.

Just see the following example:

Hey Septimus(-crime),
still no news on the market manipulation issue...or are there any and you just dont share them?

The usual reminder as the problem seems to be going on still.

as Kraken obviously is just trying to ignore this, again the reminder...

still waiting for your answer Kraken...

Today I made a Profit take order including a conditional close with stop loss order for ZEC/EUR and it was not triggered despite the price going way below

Can somebody advise the reasons ?

Ahhhhh, the problem is still not solved then. As expected as Kraken was not giving any answer about this.

@anatol1987 : If you look back a few pages, you will see that we have been asking Kraken to explain this issue, and also explain how customers are to distinguish between "fake" pikes and "real" pikes. In the end you will probably get a few Kraken fee credits if you keep nagging l;long enough, but then you will be answered with a bunch of silence from Kraken.

so, again... to ALL Kraken customers. Be advised Kraken is still manipulating its markets. Either by showing fake trades/OHCL data, or by neglecting to solve this problem which has been going on since at least spring 2017 (thus last year)

@ Kraken-Septimus(-crime)

We are still waiting for answers to the questions posed in this thread. Please scroll back a few pages and you will find them. Furthermore, we are still waiting for your apology for lying to us and everybody else about this issue a few pages back. Anatol's post clearly shows again that you have not gotten to the bottom of this issue even though you posted  that it was solved.

Maybe we can quote it until they answer an do something, after 1000 pages it could have an impact.

maybe the new member of the team (augustus) can (or better say: ...is willing to...) answer this? And please don't start lying like your colleague Septimus

Btw, does Septimus really need help to post replies such as, please open a ticket and escalate?

[markd]

Hello Kraken,

May I ask if and when it may be possible for you guys to offer SEPA instant withdrawals? This would make SEPA withdrawals within the Eurozone nearly instant. Thank you.

[kraken-augustus]

Hello Kraken,

May I ask if and when it may be possible for you guys to offer SEPA instant withdrawals? This would make SEPA withdrawals within the Eurozone nearly instant. Thank you.

Hello markd,

it won't be available soon on Kraken as this technology is not yet widely supported across banks that support SEPA. I'll keep you posted anyway if we start offering it.

[Martin958]

Hello,

I have had my account disabled since a hacker got access to it on 22nd January, 2018 and stole 1.1 LTC

I have sent my photo ID and have satisfied all the requests needed to reopen my account.

But suddenly Kraken is ignoring all emails for a month now.

Why are they not addressing the issue of my account being disabled?

[CryptoTeng]

Apologies to everyone (except Kraken) for potentially annoying you by repetitive reminding Kraken to finally answer the questions about the market manipulation issue. However, Kraken is not responding to email communications about this issue, and as you can see they obviously try to ignore this issue here too. Therefore, we will keep reminding Kraken until they finally give an answer to the questions posed about this issue earlier.

Let this be an example to everyone. This is how Kraken really treats its customers in case important issues need to be solved.

as Kraken obviously is just trying to ignore this, again the reminder...

still waiting for your answer Kraken...

Today I made a Profit take order including a conditional close with stop loss order for ZEC/EUR and it was not triggered despite the price going way below

Can somebody advise the reasons ?

Ahhhhh, the problem is still not solved then. As expected as Kraken was not giving any answer about this.

@anatol1987 : If you look back a few pages, you will see that we have been asking Kraken to explain this issue, and also explain how customers are to distinguish between "fake" pikes and "real" pikes. In the end you will probably get a few Kraken fee credits if you keep nagging l;long enough, but then you will be answered with a bunch of silence from Kraken.

so, again... to ALL Kraken customers. Be advised Kraken is still manipulating its markets. Either by showing fake trades/OHCL data, or by neglecting to solve this problem which has been going on since at least spring 2017 (thus last year)

@ Kraken-Septimus(-crime)

We are still waiting for answers to the questions posed in this thread. Please scroll back a few pages and you will find them. Furthermore, we are still waiting for your apology for lying to us and everybody else about this issue a few pages back. Anatol's post clearly shows again that you have not gotten to the bottom of this issue even though you posted  that it was solved.

Maybe we can quote it until they answer an do something, after 1000 pages it could have an impact.

maybe the new member of the team (augustus) can (or better say: ...is willing to...) answer this? And please don't start lying like your colleague Septimus

Btw, does Septimus really need help to post replies such as, please open a ticket and escalate?

[Kraken-Septimus]

Hello,

I have had my account disabled since a hacker got access to it on 22nd January, 2018 and stole 1.1 LTC

I have sent my photo ID and have satisfied all the requests needed to reopen my account.

But suddenly Kraken is ignoring all emails for a month now.

Why are they not addressing the issue of my account being disabled?

Hi Martin958. I'm sorry to hear that you still don't have access to your account after a month. Could you please escalate your ticket using this form? Thank you for your patience.

[babygun]

Hi Kraken, I have a question about the withdrawal information my bank receives when I initiate a SEPA withdrawal to them from Kraken. My bank has told me multiple times that they don't see where the money comes from.

All the banks I used to withdraw EUR from Kraken told me the same thing and some closed my account because of this. Is there a way that you guys could address this and like mention in the withdrawal details that the money comes from my account and add my name in there?

If my name could appear there, then that would be perfect. Please let me know, since this is a very important issue for me and many others I believe.

Like let's take this example:

Initiator's bank reference: 5xxxxxx6

Orderer's reference: NOTPROVIDED.

***QUESTIONS***

1. Could I somehow add my name to the "Initiator's bank reference" field?
2. Also for the "Orderer's reference" field, can I add a message like "hey, it's me mark".

Please let me know since this may help prevent closing my bank account.

Hello markd I understand that this can be a problem with your bank. Why don't you let one of our agents help you with that? Follow the link provided by Kraken-Septimus (see below) and a specialist will assist you.

Could you please open a ticket here and escalate that ticket using /forms/2VolutBY6HBGJRRA3]this form? Please describe in as much detail as possible what had happened. Thank you for letting us know about this.

I was planning to withdraw some money from kraken, but I am now hesitating after reading this message. Why would we need to open a ticket and escalate it ? Kraken should need to add some more details to avoid any problems afterwards...

[latoxine34]

Hi Kraken, I have a question about the withdrawal information my bank receives when I initiate a SEPA withdrawal to them from Kraken. My bank has told me multiple times that they don't see where the money comes from.

All the banks I used to withdraw EUR from Kraken told me the same thing and some closed my account because of this. Is there a way that you guys could address this and like mention in the withdrawal details that the money comes from my account and add my name in there?

If my name could appear there, then that would be perfect. Please let me know, since this is a very important issue for me and many others I believe.

Like let's take this example:

Initiator's bank reference: 5xxxxxx6

Orderer's reference: NOTPROVIDED.

***QUESTIONS***

1. Could I somehow add my name to the "Initiator's bank reference" field?
2. Also for the "Orderer's reference" field, can I add a message like "hey, it's me mark".

Please let me know since this may help prevent closing my bank account.

Hello markd I understand that this can be a problem with your bank. Why don't you let one of our agents help you with that? Follow the link provided by Kraken-Septimus (see below) and a specialist will assist you.

Could you please open a ticket here and escalate that ticket using /forms/2VolutBY6HBGJRRA3]this form? Please describe in as much detail as possible what had happened. Thank you for letting us know about this.

I was planning to withdraw some money from kraken, but I am now hesitating after reading this message. Why would we need to open a ticket and escalate it ? Kraken should need to add some more details to avoid any problems afterwards...

After reading this I asked the question to the support, so  few days ago, and I'm still waiting for an answer actually.

[kraken-augustus]

After reading this I asked the question to the support, so  few days ago, and I'm still waiting for an answer actually.

latoxine34 could you share your ticket number?

[latoxine34]

Hi Kraken, I have a question about the withdrawal information my bank receives when I initiate a SEPA withdrawal to them from Kraken. My bank has told me multiple times that they don't see where the money comes from.

All the banks I used to withdraw EUR from Kraken told me the same thing and some closed my account because of this. Is there a way that you guys could address this and like mention in the withdrawal details that the money comes from my account and add my name in there?

If my name could appear there, then that would be perfect. Please let me know, since this is a very important issue for me and many others I believe.

Like let's take this example:

Initiator's bank reference: 5xxxxxx6

Orderer's reference: NOTPROVIDED.

***QUESTIONS***

1. Could I somehow add my name to the "Initiator's bank reference" field?
2. Also for the "Orderer's reference" field, can I add a message like "hey, it's me mark".

Please let me know since this may help prevent closing my bank account.

Hello markd I understand that this can be a problem with your bank. Why don't you let one of our agents help you with that? Follow the link provided by Kraken-Septimus (see below) and a specialist will assist you.

Could you please open a ticket here and escalate that ticket using /forms/2VolutBY6HBGJRRA3]this form? Please describe in as much detail as possible what had happened. Thank you for letting us know about this.

I was planning to withdraw some money from kraken, but I am now hesitating after reading this message. Why would we need to open a ticket and escalate it ? Kraken should need to add some more details to avoid any problems afterwards...

After reading this I asked the question to the support, so  few days ago, and I'm still waiting for an answer actually.

latoxine34 could you share your ticket number?

Yes, I think it's : 1616663

PS : On the french forum there is  a big talk about kraken '' bank '' account, if we must report it or not as bank account abroad, what happend in case of tax audit as our name do not appear, and if the only thing we can provide is a csv export with just numbers...  

[kraken-augustus]

Yes, I think it's : 1616663

PS : On the french forum there is  a big talk about kraken '' bank '' account, if we must report it or not as bank account abroad, what happend in case of tax audit as our name do not appear, and if the only thing we can provide is a csv export with just numbers...  

Hello latoxine34 your ticket is in the queue to be attended by an specialist and it might take a while.

Regarding taxes: as much as I'd like, we can't provide any tax advice and I'd suggest you consult with a local expert.

[latoxine34]

Yes, I think it's : 1616663

PS : On the french forum there is  a big talk about kraken '' bank '' account, if we must report it or not as bank account abroad, what happend in case of tax audit as our name do not appear, and if the only thing we can provide is a csv export with just numbers...  

Hello latoxine34 your ticket is in the queue to be attended by an specialist and it might take a while.

Regarding taxes: as much as I'd like, we can't provide any tax advice and I'd suggest you consult with a local expert.

Thank you augustus,
just received the support answer. Certainly my english is not goog enough, but the answer is not appropriate.

1) I asked for My name, as the other poster ( markd ) above asked too, and the answer is talking about the name of the fidor bank that could sometime not appear on withdrawal sepa due to an issue. (?! )

2) for the potential tax audit I do not ask for an advice, but for what legal and officials documents I could have directly or on demand from you and the bank in case, because if I ask to my local expert and tell him that :
a) my name do not appear anywhere and b) the only document I have is a csv export without any legal infos on it , his answer will be clear = stop!

Sorry if my english is not clear enought, and that I'm maybe crying before to be hurt, but if someone understand my question and want to translate be my guest !