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[felicita]

i also joined now kraken after ong time heared only good thinks
It looks for me a bit similar to bitfinex thats great becourse i have there also an account.
Hopfe verify is here not that havey XD


regards

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[kraken-augustus]

Are withdrawals working as always? usually i receive in less than 1 day or less than 24 hours and now we are on the second one and still nothing...

Hello bitcoinvest! They are working as usual. Please note that they might take up to 5 business days to make it to you bank account. If transfer hasn't arrived after 5 business days, please create a ticket.

[Kraken-Septimus]

I am not quite sure what you mean by "Your ticket was resolved within 8 hours from opening it". I haven't received any response from Kraken support regarding my issue.

As for the missing ETH from that cancelled order: well, no ETH has been refunded

Hi mdragganov. Could you please provide your ticket number?

[pinarello]

WARNING: before reading below letter first read and agree on the disclaimer below this letter! By replying or reacting on this letter you admit that you agreed on the disclaimer.
Don’t get kraked.
Jesspow your responsibility is tremendous not only to the customers of kraken but the whole BTC community (and people that got goxed) as you playing with the future of BTC and our money. Knowing and confirmed by yourself that kraken trading platform is full of bugs and errors even beyond repair you still take people’s money and think you going to get away with this, think again.
You can say that is the costumers own fault, BUT…. There is a side effect!
The many pending lawsuits against kraken (in silence because of obligated arbitrary procedure) will start to see the light and trigger more alarm bels on the governments side, the risk of being shut down by them is real and plausible. But on the Kraken Titanic, the band keeps playing, refuse to settle the many cases blaming the costumers, and stay open for business even with malfunctioning software bugs.
You just simply cannot run business earn huge amounts of money without any responsibility or obligations no matter what your disclaimers saying, juridical kraken disclaimer is one sided and UNREASONABLE for customers, it can be annulled before court.
I lost 25000$ and all claims by now reached to over millions of dollars, not because of bad trades but because of kraken malfunctioning trading platform that should be shut down instantly it is simply not working and you knew it back then and you know it now, but did not inform the users. I tried to settle this but did not get any answers from you nor your “helpdesk” which is not very helpfully at all. I am not the only one in this case and claims reach millions of dollars by now. The plaintiffs filled @ https://www.consumerfinance.gov/complaint/getting-started  the government reached unknown limits and kraken is under investigation by them.
Saying it is the customers fault to trade on kraken in the first place is bad management, you should advertise this on your website, people don’t trade here we only take your money without any responsibility our trading platform is not working and full of error and bugs but we don’t give a ***, we only want your money. Acts like this are the downfall of bitcoin and is why governments want regulations.
After mtgox BTC was getting tremendous hits and people are turning their back to BTC never to return,  soon BTC will be an elite club of big rich owners but there will be no more people that want anything to do with BTC., forget about wide adoption, BTC maybe will survive but It will be on a darkside in illegality run by an elite of criminals and eventually restrictions and regulations will kill it, it will tumble into obscurity and illegality. Some already think BTC is too big to fail, well think again.
Soon we will see BTC tumble to 2800 $ which is still to high. So it is not bitcoin that failed it are the greedy arrogant people and badly managed exchanges, malfunctioning trading platforms hacks and thefts that killed it.
One day I was a believer (and I still am in BTC) but it are the malicious exchanges and the people who run them that are responsible for its downfall. So we got goxed, kraked and darksided,
BTC is on life support and kraken will give it its final blow. I hope everyone get out safely and can go on with normal life without bitcoin. Withdraw your money from these exchanges as they soon all will be shut down by the governments and with good reasons, not because of BTC but because they steal your money..

Disclaimer: because of a malfunction in my brain I can and shall not be held responsible for what I wrote.

[Kraken-Septimus]

Hi pinarello. If you're saying this issue happened after our update in January I would again suggest that you open a ticket. Thanks for reaching out and please let us know if there's anything else we can do for you.

[CryptoTeng]

And another attempt by Kraken to manipulate  its markets occurred yesterday evening around 21:00 CET. Please check the OHCL data of the BTC/EUR market, another ridiculous Gilly Willy pike (named after Kraken's support member Gil) and trades not taking place.

To all Kraken users: Be warned that Kraken manipulates its market either by direct manipulation of OHCL data, or indirectly by doing nothing to prevent this from happening.  This is occurring since at least spring last year (2017), has been reported then, and also has endured the trade engine update because it has occurred several times after it. Be safe and stay away from these frauds and proven liars (just go back in this thread and see how bluntly Kraken's support lies about their work)!

Until now Kraken denied to explain this issue and answers to several important questions about this issue are not given, maybe they finally would do so as this issue is clearly not solved.  (ROFL, not gonna happen, as you did not answer before. And please dont start your BS about opening a ticket and escalating)

Addition: Please also check the DASH/USD market, as we know for sure that (at least some) trades did not take place in the respective pike even though the limit was passed.
Addition 2: Same goes for the BCH/BCT, ETC/BTC, and LTC/BTC markets.


LTC/USD & ETH/USD markets could also be affected. We are not 100% sure about these 2 markets, but they show very similar Gilly Willys at the same time.

[samlitecoin]

I can only agree:

I tried to withdraw LTC to my wallet, got this:

Withdrawals are not currently available

Withdrawals are not currently available in your account for this asset. Your account funding limits may have been exceeded or the asset may be tied up in open orders or positions. If not, it is probably just a temporary technical issue - please check back later and contact support if the problem persists.

my limits are not touched and nothing is "tied up"

its just 100% plain bullshit from KRAKEN.

Good thing I just tested them with a small amount of money. These guys are now on my super suspicious list!

-sam

[RivAngE]

I can only agree:

I tried to withdraw LTC to my wallet, got this:

Withdrawals are not currently available

Withdrawals are not currently available in your account for this asset. Your account funding limits may have been exceeded or the asset may be tied up in open orders or positions. If not, it is probably just a temporary technical issue - please check back later and contact support if the problem persists.

my limits are not touched and nothing is "tied up"

its just 100% plain bullshit from KRAKEN.

Good thing I just tested them with a small amount of money. These guys are now on my super suspicious list!

-sam

I remember getting this message before their update two times (different dates); on both occasions I just tried again 5 mins later and it worked.

[samlitecoin]

I remember getting this message before their update two times (different dates); on both occasions I just tried again 5 mins later and it worked.

I did, several times, now I just did it again, hours later - same result.
also: I have sent a message to support, got a "false" reply (one that pertains to adding me LTC to my account), corrected it in a reply, then - nothing ....

so I am extremely suspicious now. However my amount is very small, cheating me out of 1.4 LTC really does not make much sense except they are about to close shop and dont care anymore.

-sam

[Kraken-Septimus]

And another attempt by Kraken to manipulate  its markets occurred yesterday evening around 21:00 CET. Please check the OHCL data of the BTC/EUR market, another ridiculous Gilly Willy pike (named after Kraken's support member Gil) and trades not taking place.

To all Kraken users: Be warned that Kraken manipulates its market either by direct manipulation of OHCL data, or indirectly by doing nothing to prevent this from happening.  This is occurring since at least spring last year (2017), has been reported then, and also has endured the trade engine update because it has occurred several times after it. Be safe and stay away from these frauds and proven liars (just go back in this thread and see how bluntly Kraken's support lies about their work)!

Until now Kraken denied to explain this issue and answers to several important questions about this issue are not given, maybe they finally would do so as this issue is clearly not solved.  (ROFL, not gonna happen, as you did not answer before. And please dont start your BS about opening a ticket and escalating)

Addition: Please also check the DASH/USD market, as we know for sure that (at least some) trades did not take place in the respective pike even though the limit was passed.
Addition 2: Same goes for the BCH/BCT, ETC/BTC, and LTC/BTC markets.


LTC/USD & ETH/USD markets could also be affected. We are not 100% sure about these 2 markets, but they show very similar Gilly Willys at the same time.

Hi CryptoTeng. I'm speaking with our Trading team about this issue and I'll let you know once I hear back from them. Thank you for your patience.

I can only agree:

I tried to withdraw LTC to my wallet, got this:

Withdrawals are not currently available

Withdrawals are not currently available in your account for this asset. Your account funding limits may have been exceeded or the asset may be tied up in open orders or positions. If not, it is probably just a temporary technical issue - please check back later and contact support if the problem persists.

my limits are not touched and nothing is "tied up"

its just 100% plain bullshit from KRAKEN.

Good thing I just tested them with a small amount of money. These guys are now on my super suspicious list!

-sam

Hi samlitecoin. I can see that your ticket has been solved. For more information on your issue, please read through this support article. If you need anything else please let us know.

[CryptoTeng]

ROFL, last time you said that this issue was solved when it was not. Let's assume that this is as much of a lie as you previously uttered when saying that some kind of specialist would take care of it. So, nothing to be expected than this issue reoccurring in the future.

[angry_runner]

hi Kraken. Have a question about a wire. I made registration from Kraken and pass the verification. live in EU. In my funds table I have only EUR wire adding method, but what can I do if have a USD account? Yes, surprise - EU peoples have a USD account
So do you have any USD wire account for the EU users?

[samlitecoin]

ROFL, last time you said that this issue was solved when it was not. Let's assume that this is as much of a lie as you previously uttered when saying that some kind of specialist would take care of it. So, nothing to be expected than this issue reoccurring in the future.

I got this, so according to them I will be blocked another 1.5 days. Funny enough my SEPA took them 6 days to register when it should be near to immediate, but thats another issue. Apparently their computers also have a day off on sundays and holidays :-)

-sam    

---------------------------------------

Bill (Kraken Support)

Apr 4, 14:41 PDT

Hi xxxxxx,

I'm sorry about the confusion. A number of German and Austrian banks have recently been targeted by fraudulent activity so deposits originating from or routed through German or Austrian banks are currently considered high risk.

As a security precaution, withdrawals of up to 125% of the volume of the first EUR deposit into your Kraken account are locked for 72 hours. This means that if your first EUR deposit was €1,000, you won't be able to withdraw the equivalent of €1,250 in either cryptocurrency or fiat for the following 72 hours.

Your ability to trade on Kraken is not limited by this protection measure. We apologize for the inconvenience, but this is something we must require in order to prevent fraud.

If you make another Euro deposit from a German or Austrian bank within these 72 hours, the 72 hours will restart.

[kraken-augustus]

hi Kraken. Have a question about a wire. I made registration from Kraken and pass the verification. live in EU. In my funds table I have only EUR wire adding method, but what can I do if have a USD account? Yes, surprise - EU peoples have a USD account
So do you have any USD wire account for the EU users?

Hello angry_runner,

Unfortunately, we don’t have a banking partner that can facilitate international  USD wire transfers at this time. We’ll be sure to let everyone know once we have a new banking partner that can accept USD deposits. In the meantime, use your bank account in the SEPA zone, you can fund your account with a EUR SEPA transfer by navigating to Funding > Deposit > Euro (EUR) and choosing “Fidor Bank AG (SEPA)” from the dropdown menu.

Please note that you can only deposit with this funding method. You will not be able to withdraw your EUR using this method.

[Kraken-Septimus]

ROFL, last time you said that this issue was solved when it was not. Let's assume that this is as much of a lie as you previously uttered when saying that some kind of specialist would take care of it. So, nothing to be expected than this issue reoccurring in the future.

Hi CryptoTeng. Our trading was down briefly and when it came back online there was a misprint due to old data that was left over from before the downtime. Our developers are aware of this issue and are working on a fix for this in the future. Thanks for bringing this to our attention. If you need any further assistance with this issue please open a ticket.

ROFL, last time you said that this issue was solved when it was not. Let's assume that this is as much of a lie as you previously uttered when saying that some kind of specialist would take care of it. So, nothing to be expected than this issue reoccurring in the future.

I got this, so according to them I will be blocked another 1.5 days. Funny enough my SEPA took them 6 days to register when it should be near to immediate, but thats another issue. Apparently their computers also have a day off on sundays and holidays :-)

-sam    

---------------------------------------

Bill (Kraken Support)

Apr 4, 14:41 PDT

Hi xxxxxx,

I'm sorry about the confusion. A number of German and Austrian banks have recently been targeted by fraudulent activity so deposits originating from or routed through German or Austrian banks are currently considered high risk.

As a security precaution, withdrawals of up to 125% of the volume of the first EUR deposit into your Kraken account are locked for 72 hours. This means that if your first EUR deposit was €1,000, you won't be able to withdraw the equivalent of €1,250 in either cryptocurrency or fiat for the following 72 hours.

Your ability to trade on Kraken is not limited by this protection measure. We apologize for the inconvenience, but this is something we must require in order to prevent fraud.

If you make another Euro deposit from a German or Austrian bank within these 72 hours, the 72 hours will restart.

Correct, we can't receive deposits on Sundays because banks aren't open on Sundays. If your deposit was credited automatically, then the delay was caused by the SEPA transfer system itself, but if you needed to open a ticket and we had to search for your deposit to manually credit it, it usually means some information on the deposit was incorrect or missing. If you need any clarification on your specific transfer, please let us know in a ticket. Thanks for understanding.

[CryptoTeng]

ROFL, last time you said that this issue was solved when it was not. Let's assume that this is as much of a lie as you previously uttered when saying that some kind of specialist would take care of it. So, nothing to be expected than this issue reoccurring in the future.

Hi CryptoTeng. Our trading was down briefly and when it came back online there was a misprint due to old data that was left over from before the downtime. Our developers are aware of this issue and are working on a fix for this in the future. Thanks for bringing this to our attention. If you need any further assistance with this issue please open a ticket.

Again, a so-called misprint, ROFL. Honestly, this might be possible. However, seeing your history about this topic, we dont think that your statement can be trusted that it was a misprint, and neither do we expect the dev team to do anything about the issue. It has been almost a year now since the topic was first brought to your attention, and nothing has changed so far.
As this is clearly a fault by Kraken, and you also admit to it, which has a dramatic impact on the OHCL charts and nothing is by Kraken to warn clients and to present the correct charts (at least until now) we have again the following questions:
1) Are you going to compensate people which are affected by your fault? And if yes, how are you going to compensate them? (This type of error clearly does not fall under the clients risk of online trading)
2) How can you justify to keep Kraken running when this type of error occurs and you do nothing to present the correct data after you have acknowledged the situation, not even in your own trading tools? Trading should be suspended until you found the exact reason and the solution to the problem (including to present the correct data).
3) Why are clients not informed about this problem as this can have serious impact on trading?


How about Kraken takes its responsibilty for such mistakes and starts to compensate its clients when this type of errors occur as you are clearly having a massive impact on trading by these Gilly Willy pikes? Maybe starting to pay compensation would help Kraken to put real effort in solving this problem than just bluntly lying about it as you did the last time Septimus. Last time nothing was done about it and Kraken profited from the impact on the market.

[Kraken-Septimus]

Again, a so-called misprint, ROFL. Honestly, this might be possible. However, seeing your history about this topic, we dont think that your statement can be trusted that it was a misprint, and neither do we expect the dev team to do anything about the issue. It has been almost a year now since the topic was first brought to your attention, and nothing has changed so far.
As this is clearly a fault by Kraken, and you also admit to it, which has a dramatic impact on the OHCL charts and nothing is by Kraken to warn clients and to present the correct charts (at least until now) we have again the following questions:
1) Are you going to compensate people which are affected by your fault? And if yes, how are you going to compensate them? (This type of error clearly does not fall under the clients risk of online trading)
2) How can you justify to keep Kraken running when this type of error occurs and you do nothing to present the correct data after you have acknowledged the situation, not even in your own trading tools? Trading should be suspended until you found the exact reason and the solution to the problem (including to present the correct data).
3) Why are clients not informed about this problem as this can have serious impact on trading?

Please let us know how much you have lost due to this issue by opening a ticket and we'll look into this for you. Thanks for your patience and have a great day.

[CryptoTeng]

Again, a so-called misprint, ROFL. Honestly, this might be possible. However, seeing your history about this topic, we dont think that your statement can be trusted that it was a misprint, and neither do we expect the dev team to do anything about the issue. It has been almost a year now since the topic was first brought to your attention, and nothing has changed so far.
As this is clearly a fault by Kraken, and you also admit to it, which has a dramatic impact on the OHCL charts and nothing is by Kraken to warn clients and to present the correct charts (at least until now) we have again the following questions:
1) Are you going to compensate people which are affected by your fault? And if yes, how are you going to compensate them? (This type of error clearly does not fall under the clients risk of online trading)
2) How can you justify to keep Kraken running when this type of error occurs and you do nothing to present the correct data after you have acknowledged the situation, not even in your own trading tools? Trading should be suspended until you found the exact reason and the solution to the problem (including to present the correct data).
3) Why are clients not informed about this problem as this can have serious impact on trading?

Please let us know how much you have lost due to this issue by opening a ticket and we'll look into this for you. Thanks for your patience and have a great day.

This does not answer all questions above though nor the ones posted with the previous occurrence, but maybe this is the first step of Kraken to take responsibility in this matter. Interesting. We will inform our buddy who is having this issue with you/Kraken about your statement. Let's see where this leads.

[dekana]

When is the expected time to have USD deposits available again?

Literally Kraken was the best exchange to deposit USD to.

Depositing USD into Bitstamp is a nightmare, please don't make me go through that again 

[kraken-augustus]

When is the expected time to have USD deposits available again?

Literally Kraken was the best exchange to deposit USD to.

Depositing USD into Bitstamp is a nightmare, please don't make me go through that again 

Hey dekana!

We are working on it! But we can't offer a date yet.

I guess you are outside SEPA zone and can't get an account on a bank within it. In that case you can fund your account with EUR by navigating to Funding > Deposit > Euro (EUR) and choosing “Fidor Bank AG (Wire Transfer) from the dropdown menu. Please note that you can deposit but can't withdraw your EUR using this method.