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Author Topic: [ANN] KRAKEN.COM - Exchange with USD EUR GBP JPY CAD BTC LTC XRP NMC XDG STR ETH  (Read 610301 times)
CryptoTeng
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July 11, 2018, 03:11:15 PM
 #6701

...
As for the ticket and whether it is solved or not at this time, that would need to be addressed in the ticket. It's at a specialized team at the moment because we take legal threats and market manipulation accusations very seriously. Any further communication from us will be through that ticket. Thanks for understanding....
...

Our informant is still waiting for an answer, so much for taking this issue serious. The last email he got was more than 3 weeks ago.
Furthermore, as long as the data shows these peaks/dips every customer must assume that these peaks are real. Especially when Kraken does not issue an official statement that warns ALL its customers about these occurrences. Therefore, claiming refunds and/or compensation is more than justified.
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Kraken-Chase
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July 11, 2018, 03:40:19 PM
 #6702

Okay, but are you open to suggestions from the community, then do your own diligence or do you want to decide on those affairs on your own? Ty for giving us here some of your time to listen and reply.

Hi pinkflower,

We are certainly open to suggestions on the currencies you'd like to see added to that platform. If there's a specific currency you'd like to see added, feel free to open a support request and we'll take note of it.

Our informant is still waiting for an answer, so much for taking this issue serious. The last email he got was more than 3 weeks ago.
Furthermore, as long as the data shows these peaks/dips every customer must assume that these peaks are real. Especially when Kraken does not issue an official statement that warns ALL its customers about these occurrences. Therefore, claiming refunds and/or compensation is more than justified.

Hi CryptoTeng,

Your support request is currently still being handled by our specialized team. In the meantime, please note that any further communication and/or updates from us will be through your original ticket.
CryptoTeng
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July 11, 2018, 03:45:54 PM
 #6703


Hi CryptoTeng,

Your support request is currently still being handled by our specialized team. In the meantime, please note that any further communication and/or updates from us will be through your original ticket.

You know what the fault is (at least according to previous info), and your "specialized team" still needs this long to give an adequate answer? Your surely taking your time. Just raises more doubts about Kraken taking this issue serious.

Furthermore, the general questions in the previous posts which are not case specific remain unanswered.
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July 12, 2018, 03:33:25 AM
 #6704

Okay, but are you open to suggestions from the community, then do your own diligence or do you want to decide on those affairs on your own? Ty for giving us here some of your time to listen and reply.

Hi pinkflower,

We are certainly open to suggestions on the currencies you'd like to see added to that platform. If there's a specific currency you'd like to see added, feel free to open a support request and we'll take note of it.


Okay ty. Is will ask one of the PoCC, lead developers of Burst, to contact you directly. They are doing a very good job in cleaning the code from bugs, patching the software and making the Burst network very stable. I hope you consider it.
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July 12, 2018, 06:26:33 AM
 #6705

Okay ty. Is will ask one of the PoCC, lead developers of Burst, to contact you directly. They are doing a very good job in cleaning the code from bugs, patching the software and making the Burst network very stable. I hope you consider it.

https://www.burst-coin.org/information-for-exchanges

all non self-referential signatures except mine are lame ... oh wait ...   ·  LBC Thread (News)  ·  BURST Activities
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July 13, 2018, 03:17:52 AM
Last edit: July 13, 2018, 03:36:02 AM by pinkflower
 #6706

Okay ty. Is will ask one of the PoCC, lead developers of Burst, to contact you directly. They are doing a very good job in cleaning the code from bugs, patching the software and making the Burst network very stable. I hope you consider it.

https://www.burst-coin.org/information-for-exchanges


Kraken-chase, I wasnt sure what support request you were reffering to because the menu didnt have the label for coin suggestions. But I will leave the information from rico666's shared url in this post.

General information
  • Name: Burst
  • Ticker: BURST
  • Number of decimals: 8
  • Maximum supply: 2,158,812,800
  • Algorithm: Proof-of-Capacity
  • Release: no ICO, no premine
  • Developers: PoC Consortium

Exchanges listed
  • bisq (P2P exchange): BURST/BTC
  • Bittrex: BURST/BTC
  • C-Cex: BURST/BTC, USD, LTC, Doge
  • Coinroom: BURST/USD, EUR, PLN, GBP, NOK, CHF, CZK, DKK
  • Indacoin: BURST/USD, EUR, RUB (Visa & MasterCard)
  • Livecoin: BURST/BTC
  • Poloniex: BURST/BTC
  • UPbit: BURST/BTC
  • xchange.me: BURST/BTC, ETH

More information

Technical support / contact
Kraken-Chase
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July 13, 2018, 01:41:36 PM
Last edit: July 13, 2018, 02:47:36 PM by Kraken-Chase
Merited by pinkflower (1)
 #6707

Okay ty. Is will ask one of the PoCC, lead developers of Burst, to contact you directly. They are doing a very good job in cleaning the code from bugs, patching the software and making the Burst network very stable. I hope you consider it.

https://www.burst-coin.org/information-for-exchanges


Kraken-chase, I wasnt sure what support request you were reffering to because the menu didnt have the label for coin suggestions. But I will leave the information from rico666's shared url in this post.

General information
  • Name: Burst
  • Ticker: BURST
  • Number of decimals: 8
  • Maximum supply: 2,158,812,800
  • Algorithm: Proof-of-Capacity
  • Release: no ICO, no premine
  • Developers: PoC Consortium

Exchanges listed
  • bisq (P2P exchange): BURST/BTC
  • Bittrex: BURST/BTC
  • C-Cex: BURST/BTC, USD, LTC, Doge
  • Coinroom: BURST/USD, EUR, PLN, GBP, NOK, CHF, CZK, DKK
  • Indacoin: BURST/USD, EUR, RUB (Visa & MasterCard)
  • Livecoin: BURST/BTC
  • Poloniex: BURST/BTC
  • UPbit: BURST/BTC
  • xchange.me: BURST/BTC, ETH

More information

Technical support / contact

Hi pinkflower,

Very good, thank you. We've made note of your suggestion.
CryptoTeng
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July 13, 2018, 04:20:10 PM
Last edit: July 13, 2018, 04:34:08 PM by CryptoTeng
 #6708


Hi CryptoTeng,

Your support request is currently still being handled by our specialized team. In the meantime, please note that any further communication and/or updates from us will be through your original ticket.

You know what the fault is (at least according to previous info), and your "specialized team" still needs this long to give an adequate answer? Your surely taking your time. Just raises more doubts about Kraken taking this issue serious.

Furthermore, the general questions in the previous posts which are not case specific remain unanswered.

Still no news from your side to our informant, not even a status update. Seeing this it must be assumed that the statement that Kraken is taking care of this issue is a plain lie. Furthermore, please keep in mind that this type of issue is occurring on a regular basis, which makes your statement even more questionable.

Our own questions also remain unanswered. Could you please tell which of the previously mentioned peaks are real, and which are false?
These questions are not ticket specific and can be discussed here in the forum. Furthermore, the verified false peaks still show in the charts. LOL. The manipulation continues.
CryptoTeng
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July 21, 2018, 04:26:43 PM
 #6709

Case remains unsolved. no email communication to our informant about his case, and also no answers to the questions in the previous post.

Yep, it is always the same with these Kraken frauds. Since, no communication has happened, it must be assumed that no one from Kraken is actually doing something about this issue. In other words, it is a lie that a specialized team is taking care of this case. Unless it is the special "lets-ignore-unfavorable-customers-requests" team. Then they are doing an excellent job. ROFL.

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July 21, 2018, 09:05:31 PM
 #6710

Case remains unsolved. no email communication to our informant about his case, and also no answers to the questions in the previous post.

Yep, it is always the same with these Kraken frauds. Since, no communication has happened, it must be assumed that no one from Kraken is actually doing something about this issue. In other words, it is a lie that a specialized team is taking care of this case. Unless it is the special "lets-ignore-unfavorable-customers-requests" team. Then they are doing an excellent job. ROFL.

CryptoTeng,

Once there are any updates regarding your informant's support request, they will be contacted. As my colleague, Septimus, has already mentioned, we take legal threats and market manipulation accusations very seriously so please understand that any further discussion will be communicated via the original support request. In regards to any other questions you might have, we would encourage you to open a support request, as well, so our trading team can directly look into and answer any questions or concerns that you may have.
CryptoTeng
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July 22, 2018, 12:40:26 AM
Last edit: July 22, 2018, 01:03:11 AM by CryptoTeng
 #6711

Case remains unsolved. no email communication to our informant about his case, and also no answers to the questions in the previous post.

Yep, it is always the same with these Kraken frauds. Since, no communication has happened, it must be assumed that no one from Kraken is actually doing something about this issue. In other words, it is a lie that a specialized team is taking care of this case. Unless it is the special "lets-ignore-unfavorable-customers-requests" team. Then they are doing an excellent job. ROFL.

CryptoTeng,

Once there are any updates regarding your informant's support request, they will be contacted. As my colleague, Septimus, has already mentioned, we take legal threats and market manipulation accusations very seriously so please understand that any further discussion will be communicated via the original support request. In regards to any other questions you might have, we would encourage you to open a support request, as well, so our trading team can directly look into and answer any questions or concerns that you may have.

ROFL.
Nope, these questions can and should be discussed here. In particular as they concern an earlier statement of Septimus on recognition of false and real peaks. An open discussion might be of interest to every customer, especially as they are about market manipulation.
And from own experience, opening a ticket does not lead anywhere, as you simply ignore them. Been there before.

About the informants ticket. How many times do you want to repeat this lie? The last email communication from your side to our informant about  this case is roughly 1 month ago. And let's not start on earlier cases, then Kraken's denial to solve this problem is going on for much longer. And your answer here is particularly questionable, because Kraken claims to know what the cause of the problem is. You simply just try to solve the case by doing nothing. Yeah. Kraken is taking this issue VERY serious. LOL (Just look back for how long this type of issue is being discussed here in this forum. Same problem reoccurring again and again, and always the same type of answer and no improvement by Kraken.)
great9
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July 27, 2018, 02:50:21 AM
 #6712

Other than customer support being unresponsive, the API and API doc hasn't been updated in ages. I want to check outliars for the time ranges that @CryptoTeng mentioned and I'm constantly hitting API rate limits. After scouring this thread I implemented the burst+50 second waits and hopefully the data will come through. This should be in the API. not on page 324324234230984 of a 3rd party forum. Other than that the API isn't sending any unique trade IDs, which is ludicrous.
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July 27, 2018, 07:11:18 PM
 #6713

Other than customer support being unresponsive, the API and API doc hasn't been updated in ages. I want to check outliars for the time ranges that @CryptoTeng mentioned and I'm constantly hitting API rate limits. After scouring this thread I implemented the burst+50 second waits and hopefully the data will come through. This should be in the API. not on page 324324234230984 of a 3rd party forum. Other than that the API isn't sending any unique trade IDs, which is ludicrous.


Great9,

This may be due to the recent database maintenance. If you're still encountering issues, however, could you please escalate your ticket using the information found in Kraken-Septimus' post? As well, I've reached out to the API team in regards to your suggestion in updating the API and its documentation so you don't have to weed through external forums for info such as this.
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July 31, 2018, 07:47:35 AM
 #6714

Any problems with EUR Swift wires?

I did a wire on the 27th July and my bank sent the funds the same day.

Usually Kraken credits the funds the next day but not this time Sad
Kraken-Chase
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July 31, 2018, 02:36:14 PM
 #6715

Any problems with EUR Swift wires?

I did a wire on the 27th July and my bank sent the funds the same day.

Usually Kraken credits the funds the next day but not this time Sad

Dekana,

I don't believe so. If you haven't already, please open a support request and feel free to escalate it using the form above (see my previous message). Our funding team will then be able to assist you with your most recent deposit and what the issue may have been.
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August 10, 2018, 08:43:56 PM
 #6716

I placed an order EUR/BTC but the order was canceled for insufficient funds. I did have EUR in my account but I forgot to consider the trading fee, so fair enough to get the order not completed. However, the EUR didn't come back in my EUROS balance.

Is it me who is dumb or ?

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August 11, 2018, 03:08:03 PM
 #6717

I placed an order EUR/BTC but the order was canceled for insufficient funds. I did have EUR in my account but I forgot to consider the trading fee, so fair enough to get the order not completed. However, the EUR didn't come back in my EUROS balance.

Is it me who is dumb or ?

If the trade didn't go trough, than normally no money should be deducted from your account... Very strange this, I hope their support on BCT can help you out on this matter. Keep us updated.

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August 12, 2018, 01:36:21 PM
 #6718

I placed an order EUR/BTC but the order was canceled for insufficient funds. I did have EUR in my account but I forgot to consider the trading fee, so fair enough to get the order not completed. However, the EUR didn't come back in my EUROS balance.

Is it me who is dumb or ?

LeGaulois,

It's likely that your order was actually partially filled. You'll want to check your account balance, as well as the details of the specific order. If you'd like for our trading team to take a look into this, please feel free to open a support request and someone will get back to you shortly!
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August 12, 2018, 04:14:50 PM
 #6719

@Kraken-Chase
Thank, you're right. In fact, the order has been partially filled. Too much sun here, I figured it after sending a support ticket. So finally I replied to my own ticket to say I finally found what happened, to not waste the time of the guys working on the support.

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August 22, 2018, 08:33:40 AM
 #6720

from the OP:

In most US states, including California and New York, we offer no services.

is this still the case? where does kraken list the states that it services?

can anyone comment on the reliability of domestic (US) bank wires out of kraken? i'm looking for a new exchange to do light trading and occasional cashouts. but i came across this and became concerned: https://np.reddit.com/r/ethtrader/comments/6fu1vs/fyi_your_funds_are_at_risk_if_you_are_in_the_us/

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