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Author Topic: [ANN] KRAKEN.COM - Exchange with USD EUR GBP JPY CAD BTC LTC XRP NMC XDG STR ETH  (Read 614757 times)
denfucoin
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January 23, 2014, 02:46:24 AM
 #981

Seems to be recurrent in several trading sites... Just how many people do works on a site like kraken for example ? And how many for the support team ? Cause a responsive and efficient support is key to any business imo. Don't want my money to end up lost somewhere between a point a and b.


I'm deeply interested in Doge. Euros to BTC then BTC to Doge. The only road right now ? The taxes for each exchange is amazingly high in comparison with the usual market.

Anyway, I'll give a try for a small amount to begin. Hope doge won't rise too close to the moon during the process'

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According to NIST and ECRYPT II, the cryptographic algorithms used in Bitcoin are expected to be strong until at least 2030. (After that, it will not be too difficult to transition to different algorithms.)
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shockload
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January 23, 2014, 04:04:36 AM
 #982

I made a SEPA transfer in from a UK account 5 days ago and still nothing. I emailed support and haven't received a response.

Kraken needs to up their game in this department if they seriously want to survive the rush to Bitcoin that is coming.
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January 23, 2014, 05:12:07 AM
 #983

I deposited both LTC and BTC, sold them both and withdrew money in the form of Korean won, and all was completed in a timely matter.
Very happy with the operation of the exchange on the Korean won side.  Not sure about the other currencies or order books.
Peace.
denfucoin
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January 23, 2014, 05:32:16 AM
 #984

I made a SEPA transfer in from a UK account 5 days ago and still nothing. I emailed support and haven't received a response.

Kraken needs to up their game in this department if they seriously want to survive the rush to Bitcoin that is coming.

Ouch Sad Another bad feedback. 5 days in this particular market is a very long waste of time and money.

What about Mt-gox ? The up to 20 days to validate the account has kind of dishearten me.

So in the end, what is the best place to buy BTC with a non-digital currency ?
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January 23, 2014, 06:06:57 AM
 #985

Here are alot of horror stories about kraken support, well, let me tell you about my horror storie:

I'm moving soon, and to get everything updated in time, i thought i contact the support in advance before i move. Even with just tier 2 verification, i think address should match to not run into trouble later. Few hours ago i opened a support ticket about my future issue. Within minutes (yes, minutes, i was really shocked) support repsonded! You dont want hear the following details about this story.

End of story, by this chance, i also applied for tier 3 verification and hell, i'm already tier 3.

Conclusion: Very fast and helpful support, smooth exchange and all SEPA withdraws so far went very fast.

Had to be said! Happy people tend to not complain Smiley

Disclaimer: I'm not kraken affiliated, I'm just a customer.

BTC: 16hmEL5XqCUjGaxdjfxbe2aJHZvjCFBhT6 BM: BM-2cT7fYc9XC59ehXviWNMXcCuVZNe5RweRP
Forex meets Bitcoin Exchange: Release the Kraken
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January 23, 2014, 09:07:47 AM
 #986

To be fair to them, all of their FAQs say wait 4 days, (although in terms of a SEPA transfer with a BIC and an IBAN from UK to Germany it should be there almost instantly).

Noting the above it sounds like FIDOR bank or whatever it is called is a bit crap and small and their help desk is being overloaded because of it.

It is the hilarious "oh sorry it will take a few business days to get to you support request" in the auto response email that irked me. Basically if you have a backlog on your help desk, get everyone on the help desk until the backlog is cleared.
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January 23, 2014, 04:41:18 PM
 #987

Anybody know what this input in the api is for: ofs = result offset ?
It's a parameter in the methods for closed orders and recent trades, but i don't really understand what it means.
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January 23, 2014, 05:04:55 PM
 #988

It's for when you are implementing paging. Say that you have 10 results per page, clicking the 'next' button should trigger a request with a result offset of 10. Clicking it again should result in a result offset of 20, after that 30, etc...

BTC: 1BvzHyU2WnxtVYbUZYdQ6RExwLUZTfBN1K
LTC: LfoPTEEyhdRHn8Sob8tu1iLz8AjVpvAXa4
tbosman
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January 23, 2014, 08:09:52 PM
 #989

Still don't really get it, there's no limit parameter, so how does that work? Say you request trades since between 12:00 and 13:00 with offset 0, and you get 100 trades. What would you get than if you do the same with offset 10? The last 90 trades between 12:00 and 13:00 plus the first 10 after that?
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January 23, 2014, 08:30:50 PM
 #990

It's pretty simple: you can see 'offset x' as 'skip x'. So if you use 'offset 10' you'd get the same results as always, except for the first 10 results because they are skipped. But why don't you just test it with and without the offset and see what the result is?

BTC: 1BvzHyU2WnxtVYbUZYdQ6RExwLUZTfBN1K
LTC: LfoPTEEyhdRHn8Sob8tu1iLz8AjVpvAXa4
Rannasha
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January 24, 2014, 08:04:43 AM
 #991

I'm getting a "Service unavailable" notice when trying to withdraw. Anyone else having these issues? The notice popped up on the first page of the funding section too, where you normally get an overview of recent deposits/withdrawals.
lopalcar
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January 24, 2014, 09:44:41 AM
 #992

I'm getting a "Service unavailable" notice when trying to withdraw. Anyone else having these issues? The notice popped up on the first page of the funding section too, where you normally get an overview of recent deposits/withdrawals.
Same problem here, and if try to start a new withrawal appears my 600€ as withheld, other times I had no problem... hope this issue gets solved soon  Undecided
My last withrawals only took 1 day to appear on my bank
ledmaniak
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January 24, 2014, 10:06:00 AM
 #993

It is not only at fiat withdrawal. I get the same error when generating a new namecoin address.. Angry

Bitcoin: 1Cxi8BLvScSm1mW6kjb5MNeJZPrvAiYL6B
Litecoin: LLmjtrrq1ZeD51NSUJ8VanuQduW8Ma3jrs
raskul
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January 24, 2014, 10:50:23 AM
Last edit: January 24, 2014, 11:21:14 AM by raskul
 #994

It is not only at fiat withdrawal. I get the same error when generating a new namecoin address.. Angry

14 confirmations and a recent BTC deposit still not showing on my account...

https://blockchain.info/tx/a6c3755bf7c8fc0032002f31521ec792775f69cac69023958dc16a1a4fe2c2f9

I wouldn't normally post this here in a public forum, but I suspect that if I raise a support ticket, it won't be responded to within the next 24 hrs.
Kraken need to put up a service status announcement ASAP.

EDIT;

sent a support request regarding the matter -

response;

Thanks for contacting Kraken Support. Your request (17955) has been received.

Due to an influx of new users, We are currently experiencing a very high volume of support requests. At this time it can take several business days for us to reach your request, depending on the nature of the issue. We are very sorry for the inconvenience. Our support followup time will improve over the coming month.

**We've recently updated our FAQ, and it's likely any general questions can be answered here: https://www.kraken.com/help/faq

If you are able to solve your request before we reply, please consider letting us know in a reply to this email.

Thank you for your patience. You’ll be hearing from us soon.

The Kraken Support Team

tips    1APp826DqjJBdsAeqpEstx6Q8hD4urac8a
thisisnotmyltcusername
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January 24, 2014, 11:56:16 AM
 #995

damn, I wished I read this thread again this morning before depositing some Bitcoin there...

Summary: DO NOT DEPOSIT ANYTHING ON KRAKEN FOR NOW until they fix their stuff

raskul
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January 24, 2014, 11:58:20 AM
 #996

damn, I wished I read this thread again this morning before depositing some Bitcoin there...

Summary: DO NOT DEPOSIT ANYTHING ON KRAKEN FOR NOW until they fix their stuff



I'm sure they'll sort it, damn frustrating tho... deposit times, i've noticed have gotten longer and longer over the past couple of weeks.
I put in some NMC last week, it took nearly 36 hours to land.

time for Kraken to have employ serious upgrades methinks.

tips    1APp826DqjJBdsAeqpEstx6Q8hD4urac8a
gotmilk_
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January 24, 2014, 12:02:15 PM
 #997

Fu*k I made a deposit of btc and ltc in the morning... funds still not there  Huh

Do you agree that there is a huge gap between crypto world and traditional world.. We're launching an ICO that will change this: https://bitcointalk.org/index.php?topic=2212650.msg22292459#msg22292459
thisisnotmyltcusername
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January 24, 2014, 12:08:41 PM
 #998

I'm getting a "Service unavailable" notice when trying to withdraw. Anyone else having these issues? The notice popped up on the first page of the funding section too

I wish that "service unavailable" mention was on individual funding pages at least so we'd be much less inclined to use it Roll Eyes

lwalker
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January 24, 2014, 12:39:07 PM
 #999

I'm getting a "Service unavailable" notice when trying to withdraw. Anyone else having these issues? The notice popped up on the first page of the funding section too, where you normally get an overview of recent deposits/withdrawals.

Same problem here! (yet!!!!)  Huh

I hope they solve it soon. I don't think this is something to get alarmed (I've seen some red comment above mine...).

But, if some kraken staff is seing this: you have to improve very much your communication! This is serious, so you should have a big red alarm box in all your pages saying: what is happening, why, and estimated solving time!

Worse that malfunction is lack of information!

raskul
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January 24, 2014, 12:49:22 PM
 #1000

I'm getting a "Service unavailable" notice when trying to withdraw. Anyone else having these issues? The notice popped up on the first page of the funding section too, where you normally get an overview of recent deposits/withdrawals.

Same problem here! (yet!!!!)  Huh

I hope they solve it soon. I don't think this is something to get alarmed (I've seen some red comment above mine...).

But, if some kraken staff is seing this: you have to improve very much your communication! This is serious, so you should have a big red alarm box in all your pages saying: what is happening, why, and estimated solving time!

Worse that malfunction is lack of information!



+1

we love you Kraken, just keep us in the loop please.

tips    1APp826DqjJBdsAeqpEstx6Q8hD4urac8a
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