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Author Topic: [ANN] KRAKEN.COM - Exchange with USD EUR GBP JPY CAD BTC LTC XRP NMC XDG STR ETH  (Read 627489 times)
kraken-conor
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March 18, 2020, 02:28:24 AM
 #6901

for the record, I'm a dumb - I've sent 0.5 XBT to USDT address that I have on Kraken. And they told me that there was a chance at some point their developers would be able to sweep their wallets. Anyway, I'm a long term Bitcoin investor and I don't know how many months or years it will take, but if it will be recovered in the future, it's OK. Kind regards.

Account ID: AA88 N84G 7XCD H2LQ - TXID

Hello Lachrymose,

Thanks for reaching out.

As my colleague mentioned to you, it is unlikely that we'll be able to recover this any time soon, but your request has been passed to our developers and if at any point in the future it becomes possible we'll reach out to let you know.

Thanks for your patience and understanding.

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asche
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April 28, 2020, 09:13:54 AM
 #6902

Hello,

I wanted to access my kraken account, which I didn't use for some time.

I have all access information, including 2FA AND email.

However it looks like 2FA is not working.

I type in user & password, get to the 2FA, enter the 2FA and get a "log in invalid" error.

However I am certain this is the right 2FA, and the password is right, since it didn't fail at that step.

Is that a common issue? What documents do you need to reset 2FA?



Hi there,

It's possible that you need to sync your 2FA app with the correct time and timezone. You can find the 'sync' button in the app's settings.

If you no longer have access to your Login 2FA or if the sync doesn't help, and had not previously set up a Master Key (which can be used to bypass Login 2FA), we must manually remove the Login 2FA from your account.

To begin this process, fill out the ‘Account Access Issues’ form so that our security team can assist your further.

Let me know if you have any questions.

I did recently changed time zones. However the other codes are working perfectly. So I guess there was an issue on your end...

I will stay the process as soon as I get access to a computer.

It might be best to have 2FA removed from your account and trying again, we can start the process after you complete the form linked in my original message.


So I did that. And it worked. For a while.

I have the same exact issue all over again.

I might add that the second kraken account I use (mine and my relative's) had no such issue ever. Both 2FA codes are managed on the same device.

It appears the issue is on your side.

kraken-conor
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May 02, 2020, 12:41:46 AM
 #6903

Hello,

I wanted to access my kraken account, which I didn't use for some time.

I have all access information, including 2FA AND email.

However it looks like 2FA is not working.

I type in user & password, get to the 2FA, enter the 2FA and get a "log in invalid" error.

However I am certain this is the right 2FA, and the password is right, since it didn't fail at that step.

Is that a common issue? What documents do you need to reset 2FA?



Hi there,

It's possible that you need to sync your 2FA app with the correct time and timezone. You can find the 'sync' button in the app's settings.

If you no longer have access to your Login 2FA or if the sync doesn't help, and had not previously set up a Master Key (which can be used to bypass Login 2FA), we must manually remove the Login 2FA from your account.

To begin this process, fill out the ‘Account Access Issues’ form so that our security team can assist your further.

Let me know if you have any questions.

I did recently changed time zones. However the other codes are working perfectly. So I guess there was an issue on your end...

I will stay the process as soon as I get access to a computer.

It might be best to have 2FA removed from your account and trying again, we can start the process after you complete the form linked in my original message.


So I did that. And it worked. For a while.

I have the same exact issue all over again.

I might add that the second kraken account I use (mine and my relative's) had no such issue ever. Both 2FA codes are managed on the same device.

It appears the issue is on your side.

Hi asche,

I'm really sorry to hear you're continuing to have the same issue.

There are a few possibilities for why this might happen, it would be best to have you open a support ticket so we can examine your account securely, in depth.

You can open a new support ticket here: https://support.kraken.com/hc/en-us/requests/new

We look forward to assisting you.
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May 02, 2020, 12:47:44 PM
Last edit: May 02, 2020, 07:38:44 PM by asche
 #6904

Hi asche,

I'm really sorry to hear you're continuing to have the same issue.

There are a few possibilities for why this might happen, it would be best to have you open a support ticket so we can examine your account securely, in depth.

You can open a new support ticket here: https://support.kraken.com/hc/en-us/requests/new

We look forward to assisting you.

Same issue with the other account now...

I really believe something bigger is going on on your side of the 2FA.

I WILL create a new ticket and will get the same answer again "bla bla" new 2FA code. However I find this repeating issue quite concerning.



Lol. Now the 2FA code worked. I do suspect this has something to do with a time issue. But since this happens to me only with kraken, is there any chance you are having some time sync issues serverside?

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May 21, 2020, 03:08:34 AM
Last edit: May 21, 2020, 06:20:05 PM by minusfive
 #6905

I have heard that many users have sent to the wrong address their coins and the cryptocurrencies that could be technically recovered hasn't recovered due to Kraken's insufficient dev team. Kraken need to reconsider its cross-chain recovery policy, otherwise it will not be welcomed by the community as they are not a user-friendly exchange. It has been working very slowly, especially in volatile markets, and there has been no solution to this problem for years. Disappointing.
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July 09, 2020, 03:13:10 PM
 #6906

This exchange is such a slow piece of shit. I'm trying to withdraw some coins to a new address but to do so I have to confirm it via my email. No problem, but it states I need to do this within the hour as it will expire, but the emails don't come for hours if at all so the links are expired by the time I get them. I tried to do this again this morning and the same thing happens only the email hasn't come through at all yet. So frustrating.
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July 18, 2020, 10:29:46 AM
 #6907

Quite cool feature might be being able to stop staking and selling once a coin reaches certain price.
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September 04, 2020, 10:25:34 PM
 #6908

Not a good time to be in maintenance, argh ! I want to trade ! Fortunately I don't need it that badly, but still I'm losing opportunities. Was it really scheduled or did the exchange crash with today's moves ?
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September 05, 2020, 05:35:27 PM
 #6909

OK the exchange came back relatively quickly. I don't think that was scheduled maintenance though, or it was scheduled but not warned about, I didn't get an email.

Last one I got :

"The Kraken Website and API will be unavailable on Saturday, November 23 at 16:00 UTC for approximately 1 hour as we perform site maintenance. "
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September 16, 2020, 07:41:33 PM
 #6910

It seems this thread is a little dead, surprising since Kraken seems to be still well used.

I just noticed something today : I have 2FA for login on one device, and for funding on another device, for security reasons. Except I just realized it's useless, since once you're logged in, you can change the funding 2FA without needing the master password or anything like that ! Is the only option to activate Global Settings Lock ?
logfiles
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September 16, 2020, 11:02:39 PM
 #6911

It seems this thread is a little dead, surprising since Kraken seems to be still well used.

I just noticed something today : I have 2FA for login on one device, and for funding on another device, for security reasons. Except I just realized it's useless, since once you're logged in, you can change the funding 2FA without needing the master password or anything like that ! Is the only option to activate Global Settings Lock ?
I doubt you will get any quick response from them on this thread, that is if at all they even bother checking here.
Try contacting them through;
Support - https://support.kraken.com/hc/en-us
Twitter - https://twitter.com/krakenfx

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vleroybrown
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September 19, 2020, 03:08:40 AM
 #6912

Congrats on getting a banking charter. How soon will a stable coin be issued?
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October 14, 2020, 12:51:20 PM
 #6913

Hello, Me and my son started a kraken account to play about with some money and introduce him to the financial world. The account is set up and funded in my name, however using his e-mail adress so he could more easily use it. We tried withdraw the funds about two months ago and realised it needed verifying to level 2.
we tried to verify the account to tier 2 to withdraw some funds. In doing so they locked my account to verify my documents. An issue has arisen from the e-mail being in my sons name, I have tried to contact them to change the e-mail as I can provide all the necessary documents for me and my son and the relation between us. But this is taking a stupid ammount of time now and I am getting worried about the money on the account as kraken will not respond to my messages.
Thanks
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October 14, 2020, 06:39:00 PM
 #6914

Hello, Me and my son started a kraken account to play about with some money and introduce him to the financial world. The account is set up and funded in my name, however using his e-mail adress so he could more easily use it. We tried withdraw the funds about two months ago and realised it needed verifying to level 2.
we tried to verify the account to tier 2 to withdraw some funds. In doing so they locked my account to verify my documents. An issue has arisen from the e-mail being in my sons name, I have tried to contact them to change the e-mail as I can provide all the necessary documents for me and my son and the relation between us. But this is taking a stupid ammount of time now and I am getting worried about the money on the account as kraken will not respond to my messages.
Thanks
Look a couple of posts back, somebody posted links to kraken's twitter and support.
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October 22, 2020, 12:19:03 PM
 #6915

Positive news for Kraken users in Japan-  Kraken has relaunched its Crypto trading as part of Asian Pacific expansion. 

Kraken was pulled from the country 2 years ago so anyone living in Japan now has another option when trading their Crypto.

The current offerings are Bitcoin, Ethereum, Litecoin, Ripple, and Bitcoin Cash (JPY-denominated pairings.)




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December 17, 2020, 02:19:21 PM
 #6916

for the record, I'm a dumb - I've sent 0.5 XBT to USDT address that I have on Kraken. And they told me that there was a chance at some point their developers would be able to sweep their wallets. Anyway, I'm a long term Bitcoin investor and I don't know how many months or years it will take, but if it will be recovered in the future, it's OK. Kind regards.

Account ID: AA88 N84G 7XCD H2LQ - TXID

Nine months have passed since that and the only person who can do this recovery is Jesse Powell (btcx).

Jesse, If you see this post could you help me? $11.5k usd equals to 40 minimum wages in my country.

https://www.youtube.com/watch?v=5XvpHVCp2oU
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December 18, 2020, 01:25:27 AM
 #6917

for the record, I'm a dumb - I've sent 0.5 XBT to USDT address that I have on Kraken. And they told me that there was a chance at some point their developers would be able to sweep their wallets. Anyway, I'm a long term Bitcoin investor and I don't know how many months or years it will take, but if it will be recovered in the future, it's OK. Kind regards.

Account ID: AA88 N84G 7XCD H2LQ - TXID

Nine months have passed since that and the only person who can do this recovery is Jesse Powell (btcx).

Jesse, If you see this post could you help me? $11.5k usd equals to 40 minimum wages in my country.

He definitely isn't going to see this. If you @ him on Twitter there's a better chance, but I still wouldn't get your hopes up too much: https://twitter.com/jespow

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December 19, 2020, 04:33:09 PM
Last edit: December 19, 2020, 05:02:51 PM by Lachrymose
 #6918

for the record, I'm a dumb - I've sent 0.5 XBT to USDT address that I have on Kraken. And they told me that there was a chance at some point their developers would be able to sweep their wallets. Anyway, I'm a long term Bitcoin investor and I don't know how many months or years it will take, but if it will be recovered in the future, it's OK. Kind regards.

Account ID: AA88 N84G 7XCD H2LQ - TXID

Nine months have passed since that and the only person who can do this recovery is Jesse Powell (btcx).

Jesse, If you see this post could you help me? $11.5k usd equals to 40 minimum wages in my country.

He definitely isn't going to see this. If you @ him on Twitter there's a better chance, but I still wouldn't get your hopes up too much: https://twitter.com/jespow

Thank you for your recommendation. I am going to try to reach btcx on every channel.

I was holding 1 Bitcoin forever and 0,5 XBT is gone. It equals to $12,000 just for now but I will lose $50,000 when Bitcoin reach to $100,000.

I've seen Kraken recovered a customer's coins.

We are making an exception for his case, out of courtesy, just because we think it is a substantial amount of funds.

0.5 XBT is worth to recover, too. Come on guys, I need a favour just like this guy.

I would be really glad <3.
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January 02, 2021, 11:18:11 PM
 #6919

CAD book value seems to be lagging the USD value on Kraken by CAD $1500 presently.  Earlier today it was closer to CAD $2000 difference.  This doesn't make sense - there are certainly arbitrage bots out there and this a significant difference.  This is low-hanging fruit - sweet fruit!  How can it hang there all day?  Is it because there are no other exchanges dealing in CAD?


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January 09, 2021, 11:33:06 AM
Merited by xhomerx10 (1)
 #6920

CAD book value seems to be lagging the USD value on Kraken by CAD $1500 presently.  Earlier today it was closer to CAD $2000 difference.  This doesn't make sense - there are certainly arbitrage bots out there and this a significant difference.  This is low-hanging fruit - sweet fruit!  How can it hang there all day?  Is it because there are no other exchanges dealing in CAD?




Have you ever heard about Port Roberts, Washington? I watched a documentary about it that said the border has been closed due to covid. I reckon arbitrage between USD and CAD is more difficult now because of that.
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