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Author Topic: [ANN] KRAKEN.COM - Exchange with USD EUR GBP JPY CAD BTC LTC XRP NMC XDG STR ETH  (Read 618947 times)
Serpens66
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August 21, 2014, 08:01:06 AM
 #2201

Dargo, do you know how a Yubikey works?
I bought a OEM yubikey from bitcoin.de. There is written it is preconfigured for OTP at bitcoin.de in slot 1.
Can I use this Yubikey also for Kraken? Do I have to configure something new at the yubikey?  
Can I use the Yubikey at all my accounts on exchanges? Or only on one or two?

Mit Cointracking behältst du die Übersicht über all deine Trades und Gewinne. Sogar ein Tool für die Steuer ist dabei Wink                              binance.je als EUR Börse
Testen ist kostenlos und mit dem obigen Link bekommst du 10% Rabatt auf die kostenpflichtigen Pakete. Thread                                        Great Freeware Game: Clonk Rage
Für instant Handel auch am Wochenende bei bitcoin.de sollte man das Fidorkonto verwenden Smiley FAQ Ref-Link: Registrieren
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extremo
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August 21, 2014, 08:14:10 AM
 #2202

Also waiting for my deposit since last week. On saturday they promised it will be available in the next 24h. One answer from support since then 2 days ago. Very professional Wink
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August 21, 2014, 08:17:12 AM
 #2203

I just came here to say thank you to kraken.

After gox, I didn't know what to do anymore. How I should deposit euro into bitcoins and the other way around. Kraken have been flawless so far and I really hope they branch out and become bigger over time.

My funds were once frozen cause I went over the deposit limit of my rank and support helped me within the same day to get my rank verified and let the deposit go through. Kudos to you and good luck in the future! Great team.

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Dargo
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August 21, 2014, 03:14:32 PM
 #2204

This is getting a bit ridiculous, withdrawals stuck again. I appreciate your efforts here Dargo but this is disappointing. Can ye not alert users to these problems before withdrawing.

Yes, withdrawals have been getting stuck frequently lately and we are working to fix this issue. I'll talk to the devs about an alert for it, but this has come up in conversation before and I don't think it's an easy thing to monitor and alert for. In many cases, it's not a universal failure - only a few are affected by it (making it hard to issue an alert for everyone). An alert system for withdrawals is definitely something we want to do in the future, I'm just not sure how quickly it can be done because it may be pretty tricky to implement well.
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August 21, 2014, 03:30:16 PM
 #2205

Dargo, do you know how a Yubikey works?
I bought a OEM yubikey from bitcoin.de. There is written it is preconfigured for OTP at bitcoin.de in slot 1.
Can I use this Yubikey also for Kraken? Do I have to configure something new at the yubikey?  
Can I use the Yubikey at all my accounts on exchanges? Or only on one or two?

Hi Serpens - You should be able to use the other available slots for other exchanges. For Kraken, you just have to set it up under Security > Two-Factor Authentication and choose Yubikey for the method.
Dargo
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August 21, 2014, 03:32:47 PM
 #2206

Also waiting for my deposit since last week. On saturday they promised it will be available in the next 24h. One answer from support since then 2 days ago. Very professional Wink

Hi extremo - if you don't mind doing it, please PM me your ticket number. I'd like to review it and find out what went wrong. I'll get it resolved for you as quickly as possible.
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August 21, 2014, 03:38:41 PM
 #2207

I just came here to say thank you to kraken.

After gox, I didn't know what to do anymore. How I should deposit euro into bitcoins and the other way around. Kraken have been flawless so far and I really hope they branch out and become bigger over time.

My funds were once frozen cause I went over the deposit limit of my rank and support helped me within the same day to get my rank verified and let the deposit go through. Kudos to you and good luck in the future! Great team.

Thanks! We always appreciate it when clients take the time to write about their good experience with Kraken.
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August 21, 2014, 04:04:36 PM
 #2208

EDIT: Five minutes after this post i received a response from the support. I don't know if this was due this post or just a coincidence, but i'm happy now that they are working on solving my issue now.

------------------------

Hello Dargo,

could you please help me out? I'm waiting since 3 days for my deposit to show up. On the website it shows the deposit ON HOLD.
I already created a support ticket but didnt received any update Sad
The transaction was from Fidor-2-Fidor and i am also Tier 3 verified. This was always a very fast way to transfer funds to my account but this time something went wrong i guess..

Please PM me for the ticket number.

I would highly appreciate if you could help me out in this case.

Brgds
Fabian
extremo
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August 21, 2014, 05:55:49 PM
 #2209

Also waiting for my deposit since last week. On saturday they promised it will be available in the next 24h. One answer from support since then 2 days ago. Very professional Wink

Hi extremo - if you don't mind doing it, please PM me your ticket number. I'd like to review it and find out what went wrong. I'll get it resolved for you as quickly as possible.

Thank you very much! Thats more how i used to know kraken. Everything fine now.

Greetings
Extremo
Dargo
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August 21, 2014, 07:01:02 PM
 #2210

EDIT: Five minutes after this post i received a response from the support. I don't know if this was due this post or just a coincidence, but i'm happy now that they are working on solving my issue now.

------------------------

Hello Dargo,

could you please help me out? I'm waiting since 3 days for my deposit to show up. On the website it shows the deposit ON HOLD.
I already created a support ticket but didnt received any update Sad
The transaction was from Fidor-2-Fidor and i am also Tier 3 verified. This was always a very fast way to transfer funds to my account but this time something went wrong i guess..

Please PM me for the ticket number.

I would highly appreciate if you could help me out in this case.

Brgds
Fabian

Glad your issue was resolved. I doubt it had anything to do with this post, because there's no way to look up your ticket from the info you gave. It shouldn't have taken 3 days, but what can happen with Fidor-Fidor payments is that we sometimes get your Fidor username rather than the real name on your account through the API. When this happens we have to check manually with the bank to make the names match. It should only happen 1x though because we can whitelist the bank account after we check. I'll PM you for your ticket number just so I can see why this took so long.
Dargo
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August 21, 2014, 07:14:51 PM
 #2211

Also waiting for my deposit since last week. On saturday they promised it will be available in the next 24h. One answer from support since then 2 days ago. Very professional Wink

Hi extremo - if you don't mind doing it, please PM me your ticket number. I'd like to review it and find out what went wrong. I'll get it resolved for you as quickly as possible.

Thank you very much! Thats more how i used to know kraken. Everything fine now.

Greetings
Extremo

Glad we got it resolved and sorry about the delay. We actually had some kind of technical issue releasing your deposit so it had to be done manually from the backend. That's what slowed it down, but it still shouldn't have taken as long as it did.
Serpens66
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August 22, 2014, 06:40:19 AM
 #2212

Dargo, do you know how a Yubikey works?
I bought a OEM yubikey from bitcoin.de. There is written it is preconfigured for OTP at bitcoin.de in slot 1.
Can I use this Yubikey also for Kraken? Do I have to configure something new at the yubikey?  
Can I use the Yubikey at all my accounts on exchanges? Or only on one or two?

Hi Serpens - You should be able to use the other available slots for other exchanges. For Kraken, you just have to set it up under Security > Two-Factor Authentication and choose Yubikey for the method.
can you tell me a bit more?  I don't have any clue how to configure a yubikey.  
I think I know:
-A simple yubikey has two slots, so I can only use it for two exchanges, not more. Right?
- My yubikey is preconfigured in slot 1 for bitcoin.de, so everything is fine with bitcoin.de. But my conclusion is, that I have to configure slot 2 on my own, to use it on kraken.com, right? But I don't know how. I could just try something, but I don't want to lock myself out of my kraken account.
Please note: "configure" the yubikey does not mean to simply choose it on kraken.com security page. Configure means to configure slot 2 to make OTP. I'm not sure, if I have to do this, but it is my conclusion when it says "slot 1 is preconfigured" -> "slot 2 is not".

Edit:
can I see a history of the last logins? I only see the last login, but I want to see the login before.

Mit Cointracking behältst du die Übersicht über all deine Trades und Gewinne. Sogar ein Tool für die Steuer ist dabei Wink                              binance.je als EUR Börse
Testen ist kostenlos und mit dem obigen Link bekommst du 10% Rabatt auf die kostenpflichtigen Pakete. Thread                                        Great Freeware Game: Clonk Rage
Für instant Handel auch am Wochenende bei bitcoin.de sollte man das Fidorkonto verwenden Smiley FAQ Ref-Link: Registrieren
Dargo
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August 22, 2014, 06:03:57 PM
 #2213

Dargo, do you know how a Yubikey works?
I bought a OEM yubikey from bitcoin.de. There is written it is preconfigured for OTP at bitcoin.de in slot 1.
Can I use this Yubikey also for Kraken? Do I have to configure something new at the yubikey?  
Can I use the Yubikey at all my accounts on exchanges? Or only on one or two?

Hi Serpens - You should be able to use the other available slots for other exchanges. For Kraken, you just have to set it up under Security > Two-Factor Authentication and choose Yubikey for the method.
can you tell me a bit more?  I don't have any clue how to configure a yubikey.  
I think I know:
-A simple yubikey has two slots, so I can only use it for two exchanges, not more. Right?
- My yubikey is preconfigured in slot 1 for bitcoin.de, so everything is fine with bitcoin.de. But my conclusion is, that I have to configure slot 2 on my own, to use it on kraken.com, right? But I don't know how. I could just try something, but I don't want to lock myself out of my kraken account.
Please note: "configure" the yubikey does not mean to simply choose it on kraken.com security page. Configure means to configure slot 2 to make OTP. I'm not sure, if I have to do this, but it is my conclusion when it says "slot 1 is preconfigured" -> "slot 2 is not".

Edit:
can I see a history of the last logins? I only see the last login, but I want to see the login before.

Hi Serpens - Yes, I think all Yubikeys have only two slots. If you have the master key set up already (which you should  Smiley), then I'd just go ahead and try it for account login. If something goes wrong, you can just get a two-factor bypass code using the master key). If you don't have the master key set up, then you could try doing it with the Yubikey first and just delete it before you do it again for login. When you select the Yubikey option, you will be prompted for the OTP. Plug in your Yubikey and press the button. For slot 2, you want to do a long press (2.5 - 5 seconds). You will then be take to a screen that will ask you to confirm the OTP. Do another long press and you should get a message saying that you've successfully set up 2FA. See here for more on the long press vs short press:

http://www.yubico.com/faq/what-is-a-yubikey/

We can give you a longer history of your logins if you want, but please create a ticket for this. It's definitely not information I want to relay through bitcointalk.

Serpens66
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August 22, 2014, 07:04:05 PM
 #2214

thanks dargo Smiley
But I did not get it.. this yubikey thing is really confusing. When I try to press it longer then 2,5 seconds it just write the OTP after 1 second, so there is no difference.
I added the yubikey to kraken though and it does work.
But I don't get this two slot thing... For what are these slots? I thougt it is one slot for each exchange, so 2 slots <-> only 2 exchanges.  But this makes no sense, because kraken does not asked for a slot and there was no difference.

So my conclusion is the following now:
I can use one yubikey for all exchanges. And I can use just one slot. The second slot is used, when I want to have something else, than the standard OTP and have to be configured before using.

I think this is correct now. That's all I wanted to know Cheesy But I read this information nowhere..


Mit Cointracking behältst du die Übersicht über all deine Trades und Gewinne. Sogar ein Tool für die Steuer ist dabei Wink                              binance.je als EUR Börse
Testen ist kostenlos und mit dem obigen Link bekommst du 10% Rabatt auf die kostenpflichtigen Pakete. Thread                                        Great Freeware Game: Clonk Rage
Für instant Handel auch am Wochenende bei bitcoin.de sollte man das Fidorkonto verwenden Smiley FAQ Ref-Link: Registrieren
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August 26, 2014, 07:48:16 AM
 #2215

withdrawal initiated  - withdrawal sending (hours) - withdrawal sent

I don't even understand the second step, shouldn't it be a single command and a matter of seconds?

Every day the same. Does this have to come up every day for several weeks until you adress it thoroughly?


I hate to post this again. But you leave the costumers kind of helpless.
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August 26, 2014, 08:44:53 AM
 #2216

still waiting. Another hour bites the dust.
kitano
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August 26, 2014, 11:16:16 AM
 #2217

SEPA withdrawal requested Sunday 24th August.
I got the money into my bank account today.
It takes one business day. Excellent work. Thank you.  Wink
kitano
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August 26, 2014, 11:17:56 AM
 #2218

EDIT
Dargo
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August 26, 2014, 02:29:15 PM
 #2219

withdrawal initiated  - withdrawal sending (hours) - withdrawal sent

I don't even understand the second step, shouldn't it be a single command and a matter of seconds?

Every day the same. Does this have to come up every day for several weeks until you adress it thoroughly?


I hate to post this again. But you leave the costumers kind of helpless.

Hi - If you don't mind, PM me your ticket number for this so I can look into it. We fixed one issue which we believe was causing many of the cases of stuck bitcoin withdrawals, but there may be another issue to address. It's not a simple matter of a command and a few seconds, because as I've been saying, the withdrawal service is protected by a bunch of security measures.
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August 26, 2014, 02:33:11 PM
 #2220

SEPA withdrawal requested Sunday 24th August.
I got the money into my bank account today.
It takes one business day. Excellent work. Thank you.  Wink

Thanks for letting us know kitano - our bank specializes in SEPA transfers and they can be very fast. Many of our clients write to us saying that they received their funds within 24 hours.
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