Dargo
Legendary
 Offline
Activity: 1820
Merit: 1000
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October 03, 2014, 05:41:09 PM |
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Hi all - the temporary interruption in service should be resolved now, so let us know if you are still having an issue. As you can see from the reports, the issue didn't affect all clients.
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Wolke
Legendary
Offline
Activity: 966
Merit: 1000
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October 03, 2014, 05:57:34 PM |
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Hi all - the temporary interruption in service should be resolved now, so let us know if you are still having an issue. As you can see from the reports, the issue didn't affect all clients.
+1 |
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bernard75
Legendary
Offline
Activity: 1316
Merit: 1003
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October 03, 2014, 07:00:17 PM |
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If thats in now:
1+
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qxzn
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October 03, 2014, 07:17:38 PM |
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having issues again. Api calls are timing out. Website is excruciatingly slow to respond.
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Dargo
Legendary
Offline
Activity: 1820
Merit: 1000
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October 03, 2014, 07:37:32 PM |
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having issues again. Api calls are timing out. Website is excruciatingly slow to respond.
OK, thanks for letting us know. We will look into it. |
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Serpens66
Legendary
Offline
Activity: 2912
Merit: 1128
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October 06, 2014, 11:24:47 PM |
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Hey Dargo,
is it possible that you update the balances also at night (european time) every hour? During the day it is every hour, but now it seems at least a 3 hours timeframe. (Fidor to Fidor transaction)
Isn't this automatically? So why not every hour regardless of the time?
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Mit Cointracking (10% Rabatt) behältst du die Übersicht über all deine Trades und Gewinne. Sogar ein Tool für die Steuer ist dabei 
Great Freeware Game: Clonk Rage
binance.com hat nun auch SEPA und EUR Paare! Mit dem RefLink bekommst du 5% Rabatt auf die Tradinggebühren!
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Dargo
Legendary
Offline
Activity: 1820
Merit: 1000
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October 06, 2014, 11:48:20 PM |
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Hey Dargo,
is it possible that you update the balances also at night (european time) every hour? During the day it is every hour, but now it seems at least a 3 hours timeframe. (Fidor to Fidor transaction)
Isn't this automatically? So why not every hour regardless of the time?
Hi Serpens - It is automatic, so I'm not sure why it would take longer at night. I'll ask about this and let you know what I find out. |
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shubell
Newbie
Offline
Activity: 11
Merit: 0
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October 07, 2014, 11:51:52 AM |
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Anyone else noticed sepa withdrawal delay? It used to be same to max 2 days. Or is it the banks...
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Serpens66
Legendary
Offline
Activity: 2912
Merit: 1128
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October 07, 2014, 12:17:07 PM |
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Anyone else noticed sepa withdrawal delay? It used to be same to max 2 days. Or is it the banks...
when did you send the money? If you sent it on weekend and it arrives today, than it is 2 days (businessdays). @ Dargo: another question: is it possible to have a second account at kraken? I want to test a trading bot, but of course not with all my bitcoins/money I have at kraken. I could withdraw bitcoins and money, but on the other hand I want to trade manually with all my bitcoins/money during testing the bot. So is it possible to have a second account for bot-testing? Or do you have another suggestion? |
Mit Cointracking (10% Rabatt) behältst du die Übersicht über all deine Trades und Gewinne. Sogar ein Tool für die Steuer ist dabei
Great Freeware Game: Clonk Rage
binance.com hat nun auch SEPA und EUR Paare! Mit dem RefLink bekommst du 5% Rabatt auf die Tradinggebühren!
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bernard75
Legendary
Offline
Activity: 1316
Merit: 1003
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October 07, 2014, 01:04:04 PM |
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Anyone else noticed sepa withdrawal delay? It used to be same to max 2 days. Or is it the banks...
when did you send the money? If you sent it on weekend and it arrives today, than it is 2 days (businessdays). Exactly, each bank has exactly 24h business hours to process your payments. |
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Dargo
Legendary
Offline
Activity: 1820
Merit: 1000
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October 07, 2014, 01:32:38 PM |
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Hey Dargo,
is it possible that you update the balances also at night (european time) every hour? During the day it is every hour, but now it seems at least a 3 hours timeframe. (Fidor to Fidor transaction)
Isn't this automatically? So why not every hour regardless of the time?
Hi Serpens - It is automatic, so I'm not sure why it would take longer at night. I'll ask about this and let you know what I find out. We update every hour automatically, however there is often some down time with Fidor systems during the night, so that's why transfers can take longer at night. |
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Dargo
Legendary
Offline
Activity: 1820
Merit: 1000
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October 07, 2014, 01:36:28 PM |
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Anyone else noticed sepa withdrawal delay? It used to be same to max 2 days. Or is it the banks...
Last Friday was a holiday for Fidor, so it's likely that this has caused a 1 business day delay for SEPA payments initiated around that time. Perhaps that doesn't explain your situation, but it's the only reason for a delay that I know of. |
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Dargo
Legendary
Offline
Activity: 1820
Merit: 1000
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October 07, 2014, 01:41:46 PM |
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Anyone else noticed sepa withdrawal delay? It used to be same to max 2 days. Or is it the banks...
when did you send the money? If you sent it on weekend and it arrives today, than it is 2 days (businessdays). @ Dargo: another question: is it possible to have a second account at kraken? I want to test a trading bot, but of course not with all my bitcoins/money I have at kraken. I could withdraw bitcoins and money, but on the other hand I want to trade manually with all my bitcoins/money during testing the bot. So is it possible to have a second account for bot-testing? Or do you have another suggestion? You will have to use a different email address, but yes you can create a second account. Otherwise just use the same name, address, etc. so it's clear that it's a second account of yours. |
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Serpens66
Legendary
Offline
Activity: 2912
Merit: 1128
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October 07, 2014, 03:14:37 PM |
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Hey Dargo,
is it possible that you update the balances also at night (european time) every hour? During the day it is every hour, but now it seems at least a 3 hours timeframe. (Fidor to Fidor transaction)
Isn't this automatically? So why not every hour regardless of the time?
Hi Serpens - It is automatic, so I'm not sure why it would take longer at night. I'll ask about this and let you know what I find out. We update every hour automatically, however there is often some down time with Fidor systems during the night, so that's why transfers can take longer at night. hmm... that's strange. I do deposit very often via Fidor to Fidor, also at night. I could swear that it takes every night longer than during the day. So it would be a very heavy down of fidor every night... =/ |
Mit Cointracking (10% Rabatt) behältst du die Übersicht über all deine Trades und Gewinne. Sogar ein Tool für die Steuer ist dabei
Great Freeware Game: Clonk Rage
binance.com hat nun auch SEPA und EUR Paare! Mit dem RefLink bekommst du 5% Rabatt auf die Tradinggebühren!
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hypersire
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October 07, 2014, 04:07:19 PM |
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I recommended Kraken to a friend and he ended up having an issue with his deposit. Dargo provided excellent assistance and took care of everything promptly and professionally.
Kraken is a refreshing change from all the exchanges with poor or totally nonexistant customer service. I would recommend Kraken over Bitstamp or BTC-e any day!
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kitano
Member
Offline
Activity: 113
Merit: 10
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October 07, 2014, 04:14:32 PM |
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I did not have an issue with all my SEPA withdrawals.
A friend of mine had an issue with a SEPA deposit. He lives in a SEPA country, but the FIDOR bank processed the incoming SEPA as an international wire transfer (at the cost of 5 €). Yes, the customer service is generally good.
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nagleatorcoin
Newbie
Offline
Activity: 49
Merit: 0
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October 07, 2014, 05:57:23 PM |
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BTC withdrawals stuck again!  |
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Dargo
Legendary
Offline
Activity: 1820
Merit: 1000
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October 07, 2014, 07:10:03 PM |
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BTC withdrawals stuck again! I don't think we have any stuck withdrawals at the moment. Are you sure yours aren't appearing on the blockchain? |
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Dargo
Legendary
Offline
Activity: 1820
Merit: 1000
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October 07, 2014, 07:28:25 PM |
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Hey Dargo,
is it possible that you update the balances also at night (european time) every hour? During the day it is every hour, but now it seems at least a 3 hours timeframe. (Fidor to Fidor transaction)
Isn't this automatically? So why not every hour regardless of the time?
Hi Serpens - It is automatic, so I'm not sure why it would take longer at night. I'll ask about this and let you know what I find out. We update every hour automatically, however there is often some down time with Fidor systems during the night, so that's why transfers can take longer at night. hmm... that's strange. I do deposit very often via Fidor to Fidor, also at night. I could swear that it takes every night longer than during the day. So it would be a very heavy down of fidor every night... =/ It could be that Fidor has some down time every night. One thing we're sure of though is that we update every hour, so anything we get through Fidor's API should be reflected in your account with the update. |
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Dargo
Legendary
Offline
Activity: 1820
Merit: 1000
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October 07, 2014, 07:41:17 PM |
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I did not have an issue with all my SEPA withdrawals.
A friend of mine had an issue with a SEPA deposit. He lives in a SEPA country, but the FIDOR bank processed the incoming SEPA as an international wire transfer (at the cost of 5 €). Yes, the customer service is generally good.
Hi kitano - sorry to hear about that glitch. Fidor has told us that everything they receive as SEPA is processed as SEPA, but that it's possible for the status of a transfer to get changed en route (say by a correspondent bank). Another thing that has happened in the past is that the bank sent the payment as a wire even though the customer specified SEPA. I'm not sure we're handling these cases in the best possible way, so I'm going to check up on this. |
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